I realized a few months ago that I could no longer restore my computer back to a previously created restore point. I KNEW that wasn't good but, at the time, I just didn't have time to mess with it.
Then, about a month ago, I realized I could no longer open task manager and that reminded me AGAIN, this is NOT GOOD. But, I was starting a new job and, AGAIN, didn't have time to mess with it.
Last week, when the new job installed my new software so that I could work and they tried to access a web site to set up a shortcut on my desktop and that page kept crashing and reloading....YUP, YOU GUESSED IT. I KNEW THIS WAS NOT GOOD. I HAD A VIRUS.
I've ran a multitude of malware, trojan, spyware programs and nothing is getting it. I ran a system check disk with a /f option and it fixed a few things and I saw something about JAVA. Upon researching JAVA, I found out that if you have older versions of JAVA on your computer, you are susceptible to viruses. Yes, I had been ignoring those little boxes of JAVA updates. So, I know where it came from, so I had to GET IT OFF.
I decided to do a Windows repair and when I got out my Windows XP setup CD, I found that it was cracked. I went to the local computer store and they sold me a Windows XP setup CD for "refurbishers". I inserted it, ran the repair, and rebooted. Then, it asked me for my product number to activate it. I inserted the OLD product number from my original CD and it wouldn't accept it. So, I skipped it. It's been downhill ever since.
I was able to get the machine to finally boot up into XP but I still couldn't open task manager, restore to a prior date, or open the web site that my employer needs me to get into. I'm assuming the virus is in the MBR and that's why I can't get rid of it. I set the machine to run another file system check on reboot (why? I have NO CLUE.) and that's when the problems REAAAAALLY started.
It ran the system check and when it was finished, it just sat there. I rebooted it, it ran the system check AGAIN, I let it finish, it rebooted, Windows XP screen comes up, blue screen of death just flashes (not slow enough to read anything), reboots again, goes into system check. If I press a number to skip the file check, it stops and then just sits there. And we go round and round and round and round.
I went into Repair Console on the CD and did a "fixboot" and that didn't help. So, I did a "fixmbr" and that didn't change anything either.
I'm running Windows XP SP3
AMD chip (no name brand on computer. I built it.)
Running AVAST virus protection (licensed version).
Not a novice geek but have enough knowledge to be dangerous without supervision.
Can anybody help me save my computer or do I just need to give up and wipe it out????? Thanks. By the way...ASAP please. I'm having a hard time working on my laptop. Thanks so much.
Teresa from Ohio