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blue screen of death


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#1
Donna Frakes

Donna Frakes

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A long story short. Yesterday, my computer was showing a system failure at start up boot. So i rebooted, while pressing F8, and went in and shut off the system failure start-up boot.

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the technical information on my screen now is:

*** Stop: 0x0000007E (0xc0000005, 0x83A24211, 0x80786988, 0x80786560)

*** WDFLDR.SYS - Address 83A24211 base

at 83A1B000, Datestamp 4a5bbfld

----------------------------------------------------------------------

I am on another laptop right beside the one that is erroring to try and see if i can fix it.

If there is anything you can tell me to do to fix it i would really appreciate your help.

Thank you
Donna
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#2
phillpower2

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Hi Donna Frakes and :)
You need to provide information about your computer, this includes is it a laptop or desktop, is it a custom build or brand name such as Dell or HP, if it is provide the model name or series number (not serial) providing these details will help others to better assist you.
The first thing that I suggest is securing any data on the hard drive that you may wish to keep "how to" @ http://www.geekstogo...over-your-data/ let us know how you get on with this + the requested computer details.
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#3
Donna Frakes

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Hi Donna Frakes and :)
You need to provide information about your computer, this includes is it a laptop or desktop, is it a custom build or brand name such as Dell or HP, if it is provide the model name or series number (not serial) providing these details will help others to better assist you.
The first thing that I suggest is securing any data on the hard drive that you may wish to keep "how to" @ http://www.geekstogo...over-your-data/ let us know how you get on with this + the requested computer details.


Thank you for the welcome,
My computer is a Toshiba Satellite L500 -02H laptop

Is that what you needed? if not i got other numbers from the bottom of it.

Edited by Donna Frakes, 20 October 2011 - 02:54 PM.

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#4
phillpower2

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Hi and thanks for providing the requested computer details.
I will do some research on the specs of your laptop and post back shortly, are you able to carry out the Puppy Linux recommendation?


EDIT: Can you please confirm that this is the correct model of laptop;
http://www.toshiba.c...t=10471&print=T

Edited by phillpower2, 20 October 2011 - 03:16 PM.

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#5
Donna Frakes

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Hi and thanks for providing the requested computer details.
I will do some research on the specs of your laptop and post back shortly, are you able to carry out the Puppy Linux recommendation?


EDIT: Can you please confirm that this is the correct model of laptop;
http://www.toshiba.c...t=10471&print=T


Thank you again. You are right that is the correct model of laptop.

The laptop that has the blue screen of death is right beside this laptop that i am using to get your help. I don't know how to get out of the blue screen of death to do the linux backup on my Toshiba... could u please tell me how to? sorry!

Edited by Donna Frakes, 20 October 2011 - 04:29 PM.

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#6
phillpower2

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Hi, you need to either burn the Puppy Linux to disk or download it to a USB pen-drive, a second computer is required to do this, the "how to" guide to both options I suggest is available at each link.
Disk method http://www.geekstogo...over-your-data/
USB method http://puppylinux.com/flash-puppy.htm
Once the data on your HDD is secure or if the data is not important check your Ram out, to do this remove one of the 2GB sticks and power up the computer, do this with both sticks individually in each slot let us know if there is any change.
If you are able to get the computer to boot test the memory with either http://www.sevenforu...stics-tool.html or http://www.geekstogo...sing-memtest86/
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