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Itunes - Cant connect to Itunes Store or Safari


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#1
Travis Fix

Travis Fix

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I am at my witts end! My Itunes store has not worked for months and I can not get this issue resolved. I consider myself good at working with computers and I just cant figure it out. I have disable all firewalls, including uninstalling my virus software (excessive but I am desperate). Windows firewall is currently off and AVG is uninstalled.

I recently tried to update my ipad 2 to the IOS 5.0 and it will not let me do this either. Not only can I not access the iTunes store but I can not use Safari at all. I can access apples website via Mozilla and Internet Explorer. I have uninstalled and reinstalled iTunes several times to no avail. And now as I am typing all of this and I run a new diagnostic test, the test states everything is fine! But it is not! Itunes store "loads" but without and graphics or functionality... Some of the text is visible in the iTunes store but not functional. Anyways here are the results of my iTunes diagnostic's test:
Microsoft Windows 7 x64 Home Premium Edition Service Pack 1 (Build 7601)
Sony Corporation VGN-NW270F
iTunes 10.5.0.142
QuickTime not available
FairPlay 1.13.35
Apple Application Support 2.1.5
iPod Updater Library 10.0d2
CD Driver 2.2.0.1
CD Driver DLL 2.1.1.1
Apple Mobile Device 4.0.0.96
Apple Mobile Device Driver 1.57.0.0
Bonjour 3.0.0.10 (333.10)
Gracenote SDK 1.9.3.494
Gracenote MusicID 1.9.3.106
Gracenote Submit 1.9.3.136
Gracenote DSP 1.9.3.44

iTunes Serial Number 001DA97C034E8840

Current user is an administrator.
The current local date and time is 2011-10-22 17:20:34.
iTunes is not running in safe mode.
WebKit accelerated compositing is enabled.
HDCP is supported.
Core Media is supported.

Video Display Information

Intel Corporation, Mobile Intel® 4 Series Express Chipset Family
Intel Corporation, Mobile Intel® 4 Series Express Chipset Family


**** External Plug-ins Information ****

No external plug-ins installed.

iPodService 10.5.0.142 (x64) is currently running.
iTunesHelper 10.5.0.142 is currently running.
Apple Mobile Device service 3.3.0.0 is currently running.

**** Network Connectivity Tests ****

Network Adapter Information

Adapter Name: {442B8F4D-A2DD-4DBA-8AC7-745A18ECCA8F}
Description: Generic Marvell Yukon 88E8057 PCI-E Gigabit Ethernet Controller #2
IP Address: 192.168.1.103
Subnet Mask: 255.255.255.0
Default Gateway: 192.168.1.1
DHCP Enabled: Yes
DHCP Server: 192.168.1.1
Lease Obtained: Sat Oct 22 16:33:05 2011

Lease Expires: Sun Oct 23 16:33:05 2011

DNS Servers: 24.196.64.53
68.113.206.10
24.178.162.3

Adapter Name: {A3BD25AE-9534-44B1-9AE6-7C2D3A01BA22}
Description: Microsoft Virtual WiFi Miniport Adapter #2
IP Address: 0.0.0.0
Subnet Mask: 0.0.0.0
Default Gateway: 0.0.0.0
DHCP Enabled: Yes
DHCP Server:
Lease Obtained: Wed Dec 31 18:00:00 1969

Lease Expires: Wed Dec 31 18:00:00 1969

DNS Servers:

Adapter Name: {FCB61A8E-CD73-40F3-B2CD-0DF269746240}
Description: Atheros AR9285 Wireless Network Adapter
IP Address: 0.0.0.0
Subnet Mask: 0.0.0.0
Default Gateway: 192.168.1.1
DHCP Enabled: Yes
DHCP Server:
Lease Obtained: Wed Dec 31 18:00:00 1969

Lease Expires: Wed Dec 31 18:00:00 1969

DNS Servers:

Active Connection: LAN Connection
Connected: Yes
Online: Yes
Using Modem: No
Using LAN: Yes
Using Proxy: No
SSL 3.0 Support: Enabled
TLS 1.0 Support: Enabled

Firewall Information

Windows Firewall is off.

Connection attempt to Apple web site was successful.
Connection attempt to browsing iTunes Store was successful.
Connection attempt to purchasing from iTunes Store was successful.
Connection attempt to iPhone activation server was successful.
Connection attempt to firmware update server was successful.
Connection attempt to Gracenote server was successful.
Last successful iTunes Store access was 2011-10-22 16:47:30.



Please Help.
Travis

Attach: Screen Shot of "itunes store"

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#2
noknojon

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Hi Travis Fix and Welcome to the forum -
As you cannot resolve the issue with your current settings, please re enable an Antivirus and (at least) a Windows Firewall. :)
This is just to ensure you are currently protected while you are on the internet.

Your problem is being looked at, and someone will reply back as soon as they have more details for you -

Thank You -
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#3
Travis Fix

Travis Fix

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Yes I did reactivate as I did recently figure out the problem. After removing my virus and firewall protection I ran some of the programs I had kept from when I worked IT in college... I ran Kazaa Begone and Hijackthis.de and between the two of those programs it worked! So obviously it had something to do with spyware that only affected iTunes and Safari.

Thank you for the response.
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