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Blue screen 0x00000008e! HELP PLEASE!


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#1
Agustin Gaggero

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Hi!
A month ago I started getting this blue screen and i can't find any solution.
The stop code is: 0x0000008E (0xE0000001,0xf77f7925,0x91b488b8,0x00000000)
Watchdog.sys - address f77f7925 base at f77f7000, datestamp 480254ab

Its always happened when i'm web browsing! the pc freeze and then, the blue screen.

Any idea? i'm going crazy with this!

PS: Sorry for my english, im from Argentina!

Thanks a lot!
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#2
rockmilk

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Seems like a problem with avg do you use avg if so uninstall it then run the uninstaller found here
http://www.avg.com/us-en/utilities then reboot your machine and download avast free found here
http://www.avast.com...virus-donwnload Or try MSE found in the link below
http://windows.micro...rity-essentials
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#3
Agustin Gaggero

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Seems like a problem with avg do you use avg if so uninstall it then run the uninstaller found here
http://www.avg.com/us-en/utilities then reboot your machine and download avast free found here
http://www.avast.com...virus-donwnload Or try MSE found in the link below
http://windows.micro...rity-essentials



I don't use AVG. I already use Avast...
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#4
rshaffer61

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0x0000008E: KERNEL_MODE_EXCEPTION_NOT_HANDLED
(Click to consult the online MSDN article.)
A kernel mode program generated an exception which the error handler didn’t catch. These are nearly always hardware compatibility issues (which sometimes means a driver issue or a need for a BIOS upgrade).


  • Please download the Event Viewer Tool by Vino Rosso VEW and save it to your Desktop:
  • Double-click VEW.exe
  • Under 'Select log to query', select (as appropriate):
    • Application
    • System
  • Under 'Select type to list', select (as appropriate):
    • Error
    • Information
    • Warning
Then use the 'Date of events' or 'Number of events' as follows:

Either:
  • Click the radio button for 'Number of events'
    Type 3 in the 1 to 20 box (or any number from 1 to 20)
    Then click the Run button.
    Notepad will open with the output log.

  • Click the radio button for 'Date of events'
    In the From: boxes type today's date (presuming the crash happened today) 03 11 2011
    In the To: boxes type today's date (presuming the crash happened today) 05 11 2011
    Then click the Run button.
    Notepad will open with the output log.
Please post the Output log in your next reply
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#5
Agustin Gaggero

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Im sorry, it says that vew has not been coded for my language... And i cant make it run.

is there any other program i can use?
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#6
rshaffer61

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Download BlueScreenView
No installation required.
Double click on BlueScreenView.exe file to run the program.
When scanning is done, go Edit>Select All.
Go File>Save Selected Items, and save the report as BSOD.txt.
Open BSOD.txt in Notepad, copy all content, and paste it into your next reply.

Thanks to Broni for the instructions and program
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#7
Agustin Gaggero

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Nothing appears in the bluescreenview... Do i have to wait until i have a bluescreen error again?
Posted Image
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#8
rshaffer61

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Download WhoCrashed from the link in my signature below
This program checks for any drivers which may have been causing your computer to crash....

Click on the file you just downloaded and run it.

Put a tick in Accept then click on Next
Put a tick in the Don't create a start menu folder then click Next
Put a tick in Create a Desktop Icon then click on Install and make sure there is a tick in Launch Whocrashed before clicking Finish
Click Analyze
It will want to download the Debugger and install it Say Yes
WhoCrashed will create report but you have to scroll down to see it
Copy and paste it into your next reply

http://www.resplendence.com/downloads
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#9
Agustin Gaggero

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computer name: MI_PC
windows version: Windows XP Service Pack 3, 5.1, build: 2600
windows dir: E:\WINDOWS
CPU: GenuineIntel Intel® Core™2 Duo CPU E6750 @ 2.66GHz Intel586, level: 6
2 logical processors, active mask: 3
RAM: 2146545664 total
VM: 2147352576, free: 2041442304



--------------------------------------------------------------------------------
Crash Dump Analysis
--------------------------------------------------------------------------------

Crash dump directory: E:\WINDOWS\Minidump

Crash dumps are disabled for your computer.


The following dump files were found but could not be read. These files may be corrupt:
E:\WINDOWS\memory.dmp



No valid crash dumps have been found on your computer


--------------------------------------------------------------------------------
Conclusion
--------------------------------------------------------------------------------

Crash dumps are not enabled on this computer. This is probably why there are no craswh dumps available. It is suggested you enable crash dumps on your computer. Use the System applet in Control Panel. Click the Advanced tab, then click the Startup and Recovery button. Select one of the options from the drop-down list in the Write Debugging Information box.
For more information refer to the following article: Enabling crash dumps on your computer.

Read the topic general suggestions for troubleshooting system crashes for more information.

Note that it's not always possible to state with certainty whether a reported driver is actually responsible for crashing your system or that the root cause is in another module. Nonetheless it's suggested you look for updates for the products that these drivers belong to and regularly visit Windows update or enable automatic updates for Windows. In case a piece of malfunctioning hardware is causing trouble, a search with Google on the bug check errors together with the model name and brand of your computer may help you investigate this further.
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#10
Agustin Gaggero

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I enable the crash dumps... No i have to wait for a bluescreen and post the crash report?
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#11
rshaffer61

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Please follow the steps below to enter the Event Viewer program in XP. This will give me more information into what is causing your issue.

Go to

Start and then click on Run
Type in eventvwr.msc and press Enter
On left side click on Applications On right side look for any RED X about the time of a incident
On left side click on System. On right side look for any Red X about the same time of a incident
Also look for any yellow exclamation mark at the same time in either of the above
If you find any double click on one at a time and take a screenshot.
To take a screenshot click on your Print Screen on your keyboard. It is normally the key above your number pad between the F12 key and the Scroll Lock key
Now go to Start
All Programs
Accessories
Paint
In the empty white area click and hold the CTRL key and then click the V
Go to the File option at the top and click on Save as
Save as file type JPEG and save it to your Desktop

Include as a attachment in your next reply
If your attachment is to big to attach then go to Mediafire .
Register and upload your file.
Then reply with the link located to the right of your now uploaded file on Mediafire
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#12
Agustin Gaggero

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In the security tab, nothing appears

This are all in the Application tab
Posted Image
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#13
rshaffer61

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OK the nearest I can determine is that it has to do with net framework 2.0 installation and something to do with Nvidia which I believe would be your video card.
Did you recently update your net framework from Microsoft or your video drivers?
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#14
rshaffer61

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Esent also could be part of the issue but i would like to do this in steps instead of addressing everything at one time.
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#15
Agustin Gaggero

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I update the drivers of my videocard two months ago... it could be that?
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