Please follow the steps below to enter the Event Viewer program in XP. This will give me more information into what is causing your issue.
Start and then click on Run
Type in eventvwr.msc
and press Enter
On left side click on Applications
On right side look for any RED X about the time of a incident
On left side click on System.
On right side look for any Red X about the same time of a incident
Also look for any yellow exclamation mark at the same time in either of the above
If you find any double click on one at a time and take a screenshot.
To take a screenshot click on your Print Screen on your keyboard. It is normally the key above your number pad between the F12
key and the Scroll Lock
Now go to Start All Programs Accessories Paint
In the empty white area click and hold the CTRL key
and then click the V
Go to the File
option at the top and click on Save as
Save as file type JPEG
and save it to your Desktop Include as a attachment in your next reply
If your attachment is to big to attach then go to Mediafire
Register and upload your file.
Then reply with the link located to the right of your now uploaded file on Mediafire