Please follow the steps below to enter the Event Viewer program in XP. This will give me more information into what is causing your issue.Go to
Start and then click on
Run Type in
eventvwr.msc and press
EnterOn left side click on
Applications On right side look for any RED X about the time of a incident
On left side click on
System. On right side look for any Red X about the same time of a incident
Also look for any yellow exclamation mark at the same time in either of the above
If you find any double click on one at a time and take a screenshot.
To take a screenshot click on your Print Screen on your keyboard. It is normally the key above your number pad between the
F12 key and the
Scroll Lock key
Now go to
Start All Programs Accessories PaintIn the empty white area click and hold the
CTRL key and then click the
VGo to the
File option at the top and click on
Save asSave as file type
JPEG and save it to your
Desktop Include as a attachment in your next replyIf your attachment is to big to attach then go to
Mediafire .
Register and upload your file.
Then reply with the link located to the right of your now uploaded file on Mediafire