[rshaffer61]

Nope the memtest will determine the next steps.

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Ok ran memtest and it went good, what would you like me to do next

[panthertooth]

Ok ran memtest and it went good, what would you like me to do next

[rshaffer61]

Go to

Start and then to Run
Type in Chkdsk /r Note the space between k and /
Click Enter ...It will probably ask if you want to do this on the next reboot...click Y
If the window doesn't shutdown on its own then reboot the system manually. On reboot the system will start the chkdsk operation
This one will take longer then chkdsk /f

Note... there are 5 stages...
It may appear to hang at a certain percent for a hour or more or even back up and go over the same area...this is normal...
DO NOT SHUT YOUR COMPUTER DOWN WHILE CHKDSK IS RUNNING OR YOU CAN HAVE SEVERE PROBLEMS
This can take several hours to complete.
When completed it will boot the system back into windows.

Reboot after your done running chkdsk /r...
then Go to Start...Run and type: eventvwr.msc press Enter
When Event Viewer opens, click on Applications... then scroll down to Winlogon and double-click on it. This is the log created after running Checkdisk...copy and paste the log back here


We will advise after studying the log.

[panthertooth]

So about a week ago i had my friend run the chkdsk and she let it go through the night it was a few days after before i talked to her again and i was saying that we needed to get the log a few more days past and she texted me that she was hanging on the windows screen i told her to do an f8 and try to get on in safe mode well i hadnt heard from her again until last night when i got a text saying help me i think i messed up i hit f10 instead of f8 and everything is gone, i just said to myself oh no, luckily it didn't do a destructive format and all her stuff (pictures etc) was still there but needless to say because of a simple mistake itunes seems to be working as of now, Ty for your help and patience

[rshaffer61]

OK thank you for the update and what steps were taken to resolve the issue.

[panthertooth]

So tonight we was playing world of warcraft and my friends comp froze twice, we did a remote assistance and i checked her video drivers and they was outdated (due to the re-install) so i updated them and she restarted, we did remote assistance again and i updated her sound drivers , same deal, on the third remote assistance she had some windows updates did those and on re-start she gets a black screen she is not able to do anything tried f8 even tried to put in a cd that has memtest on it and nothing, she has no other video card that she can try but the card is fairly new, any suggestions

[rshaffer61]

System restore back to before the windows update.
You will need the OS disk for this to work.

If you have Windows XP CD...

1. Boot from the CD.
2. When the text-based part of Setup begins, follow the prompts. Select the repair or recover option by pressing R:



3. You'll find yourself at this screen:



4. Once you are at the Recovery Console you will be given at least one choice of Windows installations. Normally the choice you want is the number 1 choice. Click the number 1 key at the "top" of the keyboard and click enter.

NOTE: at this point your numbers to the right of your keyboard are turned off. If you insist on using these keys for your numbers remember to hit the Numbers Lock key before clicking a number over there or your computer will automatically reboot and you will have to wait through the previous steps to get back to the console.

5. You will be given a message asking for the administrator password. Unless someone or something has messed with your computer there is no password so you just click the Enter key.

6. This will bring you to a prompt that says:

C:\WINDOWS>

7. Type:

cd \

Press Enter

Note: between "cd" and "" there should be a "blank space" otherwise the command won't work

8. The prompt should now say:

C:\>

9. Type:

cd system~1\_resto~1

Press Enter.

Note: If it gives an error "Access Denied" while accessing the folder, follow the method below

Type: cd \

Press Enter

Type: cd windows\system32\config

Press Enter

Type: ren system system.bak

Press Enter

(note the spaces between ren and system, and then between system and system.bak)

Type: exit

Press Enter

now the computer should restart, then follow steps 1-6

10. Type:

dir

Press Enter

NOTE: When you hit enter it will list all the restore points folders like "rp1", "rp2" we have to see the last restore point to copy the file from a recent backup. If the restore points have more than one page then you have keep on hitting the key to view the last restore point folder.

NOTE: It is a good rule of thumb to choose the files from the restore point folder which the second to the last one.

11. Type:

cd rp{with the second to the last restore point number }

Press Enter

Example: cd rp9. if rp10 is the last restore point

12. Type:

cd snapshot

Press Enter.

NOTICE: Now the command prompt will look like this:

c:\system~1\resto~1\rp9\snapshot

Note : restore point 9 assumed for clarity of the content.


13. Type:

copy _registry_machine_system c:\windows\system32\config\system

Press Enter

14. Type:

Exit

Press Enter.

Final note : If the above procedure won't solve the problem, repeat all steps, but in step 13 type:

copy _registry_machine_software c:\windows\system32\config\software

Alternatively, select different restore point.



If you don't have Windows CD...

Download Windows Recovery Console: http://www.thecomput...om/files/rc.iso
Download, and install free Imgburn: http://www.imgburn.c...hp?act=download
Using Imgburn, burn rc.iso to a CD.
Boot to the CD...let it finish loading.
When the "Welcome to Setup" screen appears, press R to start the Recovery Console.

Follow steps 3 - 14.

Thanks to Broni for the instructions

[panthertooth]

Quick question, even if something had happened to windows wouldn't memtest still work considering it is using dos unless the video isn't working?

[rshaffer61]

Memtest should work since it doesn't need windows to run.
Are you not getting any type of post screen when the system is turned on?

[panthertooth]

nope no post at all just a black screen, she was saying that it sounds like everything is coming on but don't see anything what really gets me is this is a fresh install after she had mistakenly hit f10 and did a restore one other strange thing is before her system went black i was looking at cpu-z and when i looked at her memory i cant remember if it showed she had two or three sticks in it but then when i looked again it showed four, but it was showing the correct amount under the memory tab

Edited by panthertooth, 18 January 2012 - 10:47 PM.

[rshaffer61]

Are you getting the one beep at post?
It sounds like the video card has failed. Is it built onboard or a add on card?
Is there built onboard video also if it is a add on card?

[panthertooth]

Yes, she says that it sounds like it normally did {i can not here it since i am so far away ), it is an add-on card the comp don't have an on-board video even the original was an actual card it is an older compact (hp)

[rshaffer61]

What is the exact make and model of the system?

[panthertooth]

So my friend ended up taking her computer to someone she knows and he told her that her motherboard was fried

[rshaffer61]

Thanks for letting us know and I'm sorry it turned out to be the motherboard. Please let me know if I can help any further with it as far as trying to replace the motherboard.