[jazzy56]

I noticed I stopped receiving some emails to my inbox, I use OE and have XP. Several days later I interrupted compacting emails by accident. I was able to recover most of those those I compacted. I need help solving my inbox problem.. I tried to use system restore and it would reset my pc but take all my emails and folders except for 4 of them. I ran Avira anti virus and it found 2 problems. I tried to add the senders of the emails to my address book and I still do not recieve them.. What is wrong.. Thank you

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Have you checked to see if they are in a "Junk Emails" folder (possibly one created by your antivirus email protection)?

Alternatively, if you also have web-access to that same email account, check the Junk or Spam folder on there as very often
legitimate emails are wrongly identified as junk by you email provider's filtering software.

[phillipcorcoran]

Have you checked to see if they are in a "Junk Emails" folder (possibly one created by your antivirus email protection)?

Alternatively, if you also have web-access to that same email account, check the Junk or Spam folder on there as very often
legitimate emails are wrongly identified as junk by you email provider's filtering software.

[jazzy56]

I do not see a junk or spam folder in my OE. How do I check my anti virus to see if it has a junk file. I am at a loss. I know I also am not receiving any facebook emails.. I was getting all my emails and then suddenly I only receive some..

[jazzy56]

I did not understand the article, I am at a total loss. I have an account with ATT ( yahoo) and use OE. If am not recieving a lot of emails. Could I have exported them by accident or could my virus have something to do with this? Thanks

[123Runner]

Do you have web access to the mail that is on the ATT server?
What virus scanner are you using so we may look to see if it has a quarantine folder?

[jazzy56]

Thanks for helping. I do not know how to retrieve messages from ATT server, my messages show up on OE ONLY for this email address. I use Avira & malwarebytes

[123Runner]

Try going to ATT Web email

[jazzy56]

I went to ATT mail and it only had from present to October 31. I am at a loss.