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Repairing my cd drive?


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#1
tmarx

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I have an error message saying that my cd drive isn't operating properly so I did the online updates that I found, or so I thought and nothing....so I bought a new driver and just replaced it and still have the same error message so obviously it wasn't the driver. Anyone have any help they could please give me????

Thank you

Tom

Edited by tmarx, 26 November 2011 - 05:23 PM.

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#2
rshaffer61

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Is the drive seen in My Computer?
If not try the list below.

Broni's canned speech:

One of these may help:
1. Uninstall the drive through Device Manager.
Restart computer. The drive will be automatically reinstalled.
or...
2. http://support.microsoft.com/kb/314060
Restart computer.
or...
3. Download, and run Restore Missing CD Drive patch
Double click on cdgone.zip to unzip it.
Right click on cdgone.reg, click Merge.
Accept registry merge.
Restart computer.
or...
4. Go to Device Manager, click a "+" sign next to IDE ATA/ATAPI Controllers.
You'll see two items:
- ATA Channel0 (or Primary Channel)
- ATA Channel1 (or Secondary Channel)
Right click on each of them, and click Uninstall. Confirm.
Restart Windows. They'll be automatically reinstalled.
5. Go to Microsoft's site http://support.micro..._drive_problems and follow the steps.
6. Try the guide at this link http://support.microsoft.com/kb/982116

Thank's to Broni for the instructions
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#3
tmarx

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I did the uninstall and restarted my laptop and it worked. Does that mean that my other cd drive was bad? It seems like it was a software problem to me is the only reason I'm asking? I also did a system restore to a month ago and that worked also but for some reason it disabled my internet browser so I had to undo that. I'm currently using Firefox for my browser but I wasn't able to use explorer either so I was kind of in a panic until now lol. I'm trying to learn more about computers so I'm able to fix things like this myself and I greatly do appreciate any help and pointers that I can learn thru here.

Thank you so much for you help and any more that you can send my way!!!!!

Thanks again.......Tom
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#4
rshaffer61

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I did the uninstall and restarted my laptop and it worked. Does that mean that my other cd drive was bad?

I'm not sure what other cdrom drive you are referring to. The steps I gave would return the cdrom to working order if it was a hardware issue other then the cdrom.
If putting the original cdrom back in the system causes the drive not to work again then yes I would agree it was a cdrom that was bad.

I'm currently using Firefox for my browser but I wasn't able to use explorer either so I was kind of in a panic until now lol. I'm trying to learn more about computers so I'm able to fix things like this myself and I greatly do appreciate any help and pointers that I can learn thru here.


So is IE not working now or has it resolved itself also?
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#5
tmarx

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Thank you very much for you help so far, it's been valuable input.

IE still isn't working either. I ended up doing 3 different system restores and got firefox to work but even that is running slowly. I prefer firefox over IE just for ease of use so IE not working isn't that big of deal but does concern me for my computers over all health and in case firefox crashes again. For example, I'm currently unable to load ebay on firefox and that kinda sucks this time of year since I'm an avid ebayer for the holidays and when I try to run IE it says that it's currently running with add-ons disabled. I thought I enabled them but still nothing, but I'm not 100% sure that I did enable it. It also says that the address isn't valid whenever I type in any website and when I run a diagnostics that also gives me an error message. I'm hoping to be able to resolve these issues without another system restore because I'm fearing that that will cause more damage than good.

Thanks again for you time and input.....

Tom
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#6
rshaffer61

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Go HERE and read the tutorial that shows how to do SFC or System File Checker and running in a Elevated Command Prompt in Vista and Win7.
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