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Can't Start Task Manager/No Icons on Desktop Windows XP


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#1
patels12

patels12

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I've been having issues with my computer, I was running Windows XP before the Desktop went blank (No Icons) and task manager stopped working/ can't start it any which way. Also there are pop-ups when doing searches with google and computer is really slow. Computer came with a Vista Buisness upgrade and recently upgraded to it thinking it may fix the issues. Still no Task manager or icons on desktop, but popups stopped and computer seems slightly faster. Deffinitely believe this is spyware/malware related but I can't seem to clean it. This computer is used as a POS for our business so I've put off cleaning it but want to get it working properly again. Can someone help me out if a simple spyware cleaner will do the trick or guide me through how to clean it. Any and all help is appreciated. THANK YOU!

***I'm now running Windows Vista Buisness and I have Norton internet security running on it after this issue started happening.
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#2
phillpower2

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Hi patels12 and :welcome:
If you suspect that you have some malware on your computer causing issues that we are not able to solve through means we can use here in the Tech Forums then I suggest you read the 'Start Here' topic found here. With these self-help tools you have a high chance of fixing the problems on your own. If you are still having problems after following Step 3 of the guide, continue with Step 4 and 5 and post in the Malware Forum. If you are unable to run any programs, Please create a topic stating what you have tried so far and that you are unable to run any programs. Also, Please do NOT post the logs in this thread.

If you are still having issues after the malware expert gives you a clean bill of health, Please return to THIS thread and we will pursue other options to help you solve your current problem(s).
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#3
patels12

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okay, Thanks for the info and sorry about the post. Will follow the steps and hopefully fix issues, Thanks for your time!
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#4
phillpower2

phillpower2

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You are welcome and good luck.
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