BSOD driver irql not less of equal error
Started by
Laura Schaefer
, Nov 29 2011 07:24 PM
#16
Posted 29 November 2011 - 09:31 PM
Laura Schaefer
- Topic Starter
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- Member
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- 12 posts
Member
#17
Posted 29 November 2011 - 09:38 PM
rockmilk
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- 2,773 posts
Certified monkey.
OK one min.
Edited by rockmilk, 29 November 2011 - 09:39 PM.
#18
Posted 29 November 2011 - 09:43 PM
rockmilk
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- Member
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- 2,773 posts
Certified monkey.
Download CCLEANER from the link below:
http://download.piri.../ccsetup313.exe
Just DONT us the registry cleaner function of CCleaner unless you know what you are deleting exactly!!
Then open ccleaner hit the tools button then startup second one down below uninstall then in the bottom right hand corner of ccleaner hit save to text file.Save it to your desktop and post the startup.txt here in your next reply.
Also what is listed in the services with microsoft services disabled?Please post back to me in a vertical list.
Please download MiniToolBox HERE http://download.blee...MiniToolBox.exe When the box opens click save file, save it to the desktop and run it.
Checkmark the following boxes:
Flush Dns
List Installed Programs
List Users, Partitions and Memory size
Click Go and post the result.
I want to make one thing very clear DO NOT use the registry cleaner function of ccleaner!!
Also you can not leave your pc without those services running this is for diagnostic purposes please follow instructions above.
http://download.piri.../ccsetup313.exe
Just DONT us the registry cleaner function of CCleaner unless you know what you are deleting exactly!!
Then open ccleaner hit the tools button then startup second one down below uninstall then in the bottom right hand corner of ccleaner hit save to text file.Save it to your desktop and post the startup.txt here in your next reply.
Also what is listed in the services with microsoft services disabled?Please post back to me in a vertical list.
Please download MiniToolBox HERE http://download.blee...MiniToolBox.exe When the box opens click save file, save it to the desktop and run it.
Checkmark the following boxes:
Flush Dns
List Installed Programs
List Users, Partitions and Memory size
Click Go and post the result.
I want to make one thing very clear DO NOT use the registry cleaner function of ccleaner!!
Also you can not leave your pc without those services running this is for diagnostic purposes please follow instructions above.
Edited by rockmilk, 29 November 2011 - 09:47 PM.
#19
Posted 29 November 2011 - 09:52 PM
Laura Schaefer
- Topic Starter
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- Member
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- 12 posts
Member
This is what CCleaner listed:
No HKCU:Run 4YMKSxtFBOR control.exe "C:\Users\Laura\AppData\Local\ugDkg2pMJg8ekU\4YMKSxtFBOR.cpl",0,0
No HKCU:Run DellSupport "C:\Program Files\DellSupport\DSAgnt.exe" /startup
No HKCU:Run DellSupportCenter
No HKCU:Run ehTray.exe C:\Windows\ehome\ehTray.exe
No HKCU:Run ISUSPM "C:\Program Files\Common Files\InstallShield\UpdateService\ISUSPM.exe" -scheduler
No HKCU:Run LightScribe Control Panel
No HKCU:Run Sidebar C:\Program Files\Windows Sidebar\sidebar.exe /autoRun
No HKCU:Run TomTomHOME.exe
No HKCU:Run WMPNSCFG C:\Program Files\Windows Media Player\WMPNSCFG.exe
No HKLM:Run Corel Photo Downloader
No HKLM:Run DLCQCATS rundll32 C:\Windows\system32\spool\DRIVERS\W32X86\3\DLCQtime.dll,_RunDLLEntry@16
No HKLM:Run dlcqmon.exe
No HKLM:Run dscactivate
No HKLM:Run ECenter c:\dell\E-Center\EULALauncher.exe
No HKLM:Run FaxCenterServer
No HKLM:Run Google Desktop Search
No HKLM:Run IntelliPoint "C:\Program Files\Microsoft IntelliPoint\ipoint.exe"
No HKLM:Run Intuit SyncManager C:\Program Files\Common Files\Intuit\Sync\IntuitSyncManager.exe startup
No HKLM:Run iolo Startup "C:\Program Files\iolo\Common\Lib\ioloLManager.exe"
No HKLM:Run ISTray "C:\Program Files\PC Tools\PC Tools Security\pctsGui.exe" /hideGUI
No HKLM:Run ISUSScheduler "C:\Program Files\Common Files\InstallShield\UpdateService\issch.exe" -start
No HKLM:Run McENUI
No HKLM:Run mcui_exe "C:\Program Files\McAfee.com\Agent\mcagent.exe" /runkey
No HKLM:Run NvCplDaemon RUNDLL32.EXE C:\Windows\system32\NvCpl.dll,NvStartup
No HKLM:Run NvSvc RUNDLL32.EXE C:\Windows\system32\nvsvc.dll,nvsvcStart
No HKLM:Run USB Storage Toolbox C:\Windows\UMStor\Res.EXE
No HKLM:Run Windows Defender %ProgramFiles%\Windows Defender\MSASCui.exe -hide
Yes IE Extension Sun Java Console c:\Program Files\Java\jre1.6.0\bin\npjpi160.dll
No IE Extension Blog This C:\Program Files\Windows Live\Writer\WriterBrowserExtension.dll
Yes IE Extension Research
Yes IE Helper Adobe PDF Link Helper C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
No IE Helper Search Helper C:\Program Files\Microsoft\Search Enhancement Pack\Search Helper\SEPsearchhelperie.dll
Yes IE Helper SSVHelper Class c:\Program Files\Java\jre1.6.0\bin\ssv.dll
Yes IE Helper scriptproxy C:\Program Files\Common Files\McAfee\SystemCore\ScriptSn.20111115072425.dll
Yes IE Helper Windows Live ID Sign-in Helper C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
Yes IE Helper McAfee SiteAdvisor BHO c:\PROGRA~1\mcafee\SITEAD~1\mcieplg.dll
No IE Helper CBrowserHelperObject Object C:\Program Files\BAE\BAE.dll
Yes IE Toolbar McAfee SiteAdvisor Toolbar c:\PROGRA~1\mcafee\SITEAD~1\mcieplg.dll
No Startup Common C:\PROGRA~1\DIGITA~1\DLG.exe
No Startup Common McAfee Online Backup Status.lnk C:\PROGRA~1\MCAFEE~1\MOBKstat.exe
No HKCU:Run 4YMKSxtFBOR control.exe "C:\Users\Laura\AppData\Local\ugDkg2pMJg8ekU\4YMKSxtFBOR.cpl",0,0
No HKCU:Run DellSupport "C:\Program Files\DellSupport\DSAgnt.exe" /startup
No HKCU:Run DellSupportCenter
No HKCU:Run ehTray.exe C:\Windows\ehome\ehTray.exe
No HKCU:Run ISUSPM "C:\Program Files\Common Files\InstallShield\UpdateService\ISUSPM.exe" -scheduler
No HKCU:Run LightScribe Control Panel
No HKCU:Run Sidebar C:\Program Files\Windows Sidebar\sidebar.exe /autoRun
No HKCU:Run TomTomHOME.exe
No HKCU:Run WMPNSCFG C:\Program Files\Windows Media Player\WMPNSCFG.exe
No HKLM:Run Corel Photo Downloader
No HKLM:Run DLCQCATS rundll32 C:\Windows\system32\spool\DRIVERS\W32X86\3\DLCQtime.dll,_RunDLLEntry@16
No HKLM:Run dlcqmon.exe
No HKLM:Run dscactivate
No HKLM:Run ECenter c:\dell\E-Center\EULALauncher.exe
No HKLM:Run FaxCenterServer
No HKLM:Run Google Desktop Search
No HKLM:Run IntelliPoint "C:\Program Files\Microsoft IntelliPoint\ipoint.exe"
No HKLM:Run Intuit SyncManager C:\Program Files\Common Files\Intuit\Sync\IntuitSyncManager.exe startup
No HKLM:Run iolo Startup "C:\Program Files\iolo\Common\Lib\ioloLManager.exe"
No HKLM:Run ISTray "C:\Program Files\PC Tools\PC Tools Security\pctsGui.exe" /hideGUI
No HKLM:Run ISUSScheduler "C:\Program Files\Common Files\InstallShield\UpdateService\issch.exe" -start
No HKLM:Run McENUI
No HKLM:Run mcui_exe "C:\Program Files\McAfee.com\Agent\mcagent.exe" /runkey
No HKLM:Run NvCplDaemon RUNDLL32.EXE C:\Windows\system32\NvCpl.dll,NvStartup
No HKLM:Run NvSvc RUNDLL32.EXE C:\Windows\system32\nvsvc.dll,nvsvcStart
No HKLM:Run USB Storage Toolbox C:\Windows\UMStor\Res.EXE
No HKLM:Run Windows Defender %ProgramFiles%\Windows Defender\MSASCui.exe -hide
Yes IE Extension Sun Java Console c:\Program Files\Java\jre1.6.0\bin\npjpi160.dll
No IE Extension Blog This C:\Program Files\Windows Live\Writer\WriterBrowserExtension.dll
Yes IE Extension Research
Yes IE Helper Adobe PDF Link Helper C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
No IE Helper Search Helper C:\Program Files\Microsoft\Search Enhancement Pack\Search Helper\SEPsearchhelperie.dll
Yes IE Helper SSVHelper Class c:\Program Files\Java\jre1.6.0\bin\ssv.dll
Yes IE Helper scriptproxy C:\Program Files\Common Files\McAfee\SystemCore\ScriptSn.20111115072425.dll
Yes IE Helper Windows Live ID Sign-in Helper C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
Yes IE Helper McAfee SiteAdvisor BHO c:\PROGRA~1\mcafee\SITEAD~1\mcieplg.dll
No IE Helper CBrowserHelperObject Object C:\Program Files\BAE\BAE.dll
Yes IE Toolbar McAfee SiteAdvisor Toolbar c:\PROGRA~1\mcafee\SITEAD~1\mcieplg.dll
No Startup Common C:\PROGRA~1\DIGITA~1\DLG.exe
No Startup Common McAfee Online Backup Status.lnk C:\PROGRA~1\MCAFEE~1\MOBKstat.exe
#20
Posted 29 November 2011 - 09:56 PM
Laura Schaefer
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These are the services listed in the MSCONFIG that I disabled:
Adobe Acrobat Update Service
dldw_device
DSBrokerService
InstallDriver Table Manager
iolo System Service
LeapFrog Connect Device Service
McAfee SiteAdvisor Service
McAfee Services
McAfee VirusScan Announcer
McAfee NEtwork Agent
McAfee Scanner
McAfee Proxy Service
McAfee Online Backup
McAfee Anti-Spam Service
QBCFMonitor Service
Intuit QuickBooks FCS
QuickBooksDB18
QuickBooksDB20
PC Tools Auxiliary Service
PC Tools Security Service
XAduioService
Adobe Acrobat Update Service
dldw_device
DSBrokerService
InstallDriver Table Manager
iolo System Service
LeapFrog Connect Device Service
McAfee SiteAdvisor Service
McAfee Services
McAfee VirusScan Announcer
McAfee NEtwork Agent
McAfee Scanner
McAfee Proxy Service
McAfee Online Backup
McAfee Anti-Spam Service
QBCFMonitor Service
Intuit QuickBooks FCS
QuickBooksDB18
QuickBooksDB20
PC Tools Auxiliary Service
PC Tools Security Service
XAduioService
#21
Posted 29 November 2011 - 09:57 PM
rockmilk
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- Member
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- 2,773 posts
Certified monkey.
Enable the entry below.With CCleaner
No HKLM:Run mcui_exe "C:\Program Files\McAfee.com\Agent\mcagent.exe" /runkey
These can be left set to yes.
Yes IE Toolbar McAfee SiteAdvisor Toolbar c:\PROGRA~1\mcafee\SITEAD~1\mcieplg.dll
Yes IE Helper McAfee SiteAdvisor BHO c:\PROGRA~1\mcafee\SITEAD~1\mcieplg.dll
Yes IE Helper scriptproxy C:\Program Files\Common Files\McAfee\SystemCore\ScriptSn.20111115072425.dll
The others are unneeded and can be left disabled.Disable the others you have enabled.Besides these above.
No HKLM:Run mcui_exe "C:\Program Files\McAfee.com\Agent\mcagent.exe" /runkey
These can be left set to yes.
Yes IE Toolbar McAfee SiteAdvisor Toolbar c:\PROGRA~1\mcafee\SITEAD~1\mcieplg.dll
Yes IE Helper McAfee SiteAdvisor BHO c:\PROGRA~1\mcafee\SITEAD~1\mcieplg.dll
Yes IE Helper scriptproxy C:\Program Files\Common Files\McAfee\SystemCore\ScriptSn.20111115072425.dll
The others are unneeded and can be left disabled.Disable the others you have enabled.Besides these above.
Edited by rockmilk, 29 November 2011 - 10:27 PM.
#22
Posted 29 November 2011 - 09:59 PM
Laura Schaefer
- Topic Starter
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- Member
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Member
MiniToolBox Results:
MiniToolBox by Farbar
Ran by Laura (administrator) on 29-11-2011 at 19:58:23
Windows Vista ™ Home Premium Service Pack 2 (X86)
***************************************************************************
========================= Flush DNS: ===================================
Windows IP Configuration
Successfully flushed the DNS Resolver Cache.
=========================== Installed Programs ============================
Acrobat.com (Version: 1.6.65)
Adobe AIR (Version: 3.0.0.4080)
Adobe Download Manager (Version: 1.6.2.99)
Adobe Flash Player 11 ActiveX (Version: 11.1.102.55)
Adobe Flash Player 11 Plugin (Version: 11.0.1.152)
Adobe Reader X (10.1.1) (Version: 10.1.1)
Adobe Shockwave Player 11.6 (Version: 11.6.1.629)
Amazon MP3 Downloader 1.0.12 (Version: 1.0.12)
AnswerWorks 4.0 Runtime - English (Version: 4.0.101)
Banctec Service Agreement (Version: 1.11.0000)
Bid-O-Matic v2.14.6 (Version: Bid-O-Matic v2.14.6)
Business Contact Manager for Outlook 2007 SP2 (Version: 3.0.8619.1)
CCleaner (Version: 3.13)
Citrix Presentation Server Web Client for Win32
Conexant D850 PCI V.92 Modem
Consumer Complete Care Services Agreement (Version: 1.10.0000)
Corel Paint Shop Pro Photo XI (Version: 11.003.0000)
Corel Snapfire Plus (Version: 1.003.0000)
D3DX10 (Version: 15.4.2368.0902)
Dell Support Center (Version: 3.1.5907.12)
Dell System Customization Wizard (Version: 1.00.0000)
DellSupport (Version: 6.0.3030)
Digital Line Detect (Version: 1.20)
Documentation & Support Launcher (Version: 1.00.0000)
Games, Music, & Photos Launcher (Version: 1.00.0000)
Highlight Viewer (Windows Live Toolbar) (Version: 03.01.0146)
iolo technologies' System Mechanic (Version: 10.6.2)
IspAssistant-Mp3Tube
Java™ SE Runtime Environment 6 (Version: 1.6.0.0)
Junk Mail filter update (Version: 15.4.3502.0922)
LeapFrog Connect (Version: 3.0.24.12179)
LeapFrog Leapster Explorer Plugin (Version: 3.0.24.12179)
Lords2 Siege Pack
Macromedia Flash Remoting MX for Java (Version: 1.0.0.0)
Map Button (Windows Live Toolbar) (Version: 03.01.0146)
McAfee Internet Security (Version: 11.0.623)
McAfee Online Backup
McAfee Online Backup (Version: 1.16.4.0)
Microsoft .NET Framework 1.1 (Version: 1.1.4322)
Microsoft .NET Framework 1.1 Security Update (KB2572067)
Microsoft .NET Framework 1.1 Security Update (KB979906)
Microsoft .NET Framework 3.5 SP1
Microsoft .NET Framework 3.5 SP1 (Version: 3.5.30729)
Microsoft .NET Framework 4 Client Profile (Version: 4.0.30319)
Microsoft Application Error Reporting (Version: 12.0.6012.5000)
Microsoft IntelliPoint 6.1 (Version: 6.10.156.0)
Microsoft Office 2003 Web Components (Version: 11.0.8173.0)
Microsoft Office 2007 Service Pack 3 (SP3)
Microsoft Office Excel MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Live Add-in 1.5 (Version: 2.0.4024.1)
Microsoft Office Outlook Connector (Version: 14.0.5139.5001)
Microsoft Office Outlook MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office PowerPoint MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Proof (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Proof (French) 2007 (Version: 12.0.6612.1000)
Microsoft Office Proof (Spanish) 2007 (Version: 12.0.6612.1000)
Microsoft Office Proofing (English) 2007 (Version: 12.0.4518.1014)
Microsoft Office Proofing Tools 2007 Service Pack 3 (SP3)
Microsoft Office Publisher MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Shared MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Shared Setup Metadata MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Small Business 2007 (Version: 12.0.6612.1000)
Microsoft Office Small Business Connectivity Components (Version: 2.0.7024.0)
Microsoft Office Word MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Search Enhancement Pack (Version: 3.0.133.0)
Microsoft Silverlight (Version: 4.0.60831.0)
Microsoft SQL Server 2005
Microsoft SQL Server 2005 Compact Edition [ENU] (Version: 3.1.0000)
Microsoft SQL Server 2005 Express Edition (MSSMLBIZ) (Version: 9.4.5000.00)
Microsoft SQL Server Native Client (Version: 9.00.5000.00)
Microsoft SQL Server Setup Support Files (English) (Version: 9.00.5000.00)
Microsoft SQL Server VSS Writer (Version: 9.00.5000.00)
Microsoft Visual C++ 2005 Redistributable - KB2467175 (Version: 8.0.51011)
Microsoft Visual C++ 2005 Redistributable (Version: 8.0.58299)
Microsoft Visual C++ 2005 Redistributable (Version: 8.0.61001)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729 (Version: 9.0.30729)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (Version: 9.0.30729)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (Version: 9.0.30729.6161)
Microsoft Visual C++ 2010 x86 Redistributable - 10.0.30319 (Version: 10.0.30319)
Microsoft Visual Studio 2005 Tools for Office Runtime
Microsoft Visual Studio 2005 Tools for Office Runtime (Version: 8.0.60940.0)
Modem Diagnostic Tool (Version: 1.0.17.8)
Mozilla Firefox 8.0 (x86 en-US) (Version: 8.0)
MSVCRT (Version: 15.4.2862.0708)
MSXML 4.0 SP2 (KB927978) (Version: 4.20.9841.0)
MSXML 4.0 SP2 (KB936181) (Version: 4.20.9848.0)
MSXML 4.0 SP2 (KB941833) (Version: 4.20.9849.0)
MSXML 4.0 SP2 (KB954430) (Version: 4.20.9870.0)
MSXML 4.0 SP2 (KB973688) (Version: 4.20.9876.0)
MSXML 4.0 SP2 Parser and SDK (Version: 4.20.9818.0)
neroxml (Version: 1.0.0)
NVIDIA Drivers
OGA Notifier 2.0.0048.0 (Version: 2.0.0048.0)
PC Tools Spyware Doctor 9.0 (Version: 9.0)
QuickBooks (Version: 20.0.4012.807)
QuickBooks Pro 2010 (Version: 20.0.4012.807)
Remote Desktop Connection (Version: 5.1.2600.2180)
Segoe UI (Version: 15.4.2271.0615)
SigmaTel Audio (Version: 5.10.5102.0)
Smart Menus (Windows Live Toolbar) (Version: 03.01.0146)
Sonic Activation Module (Version: 1.0)
SupportSoft Assisted Service (Version: 15)
swMSM (Version: 12.0.0.1)
System Checkup 3.0 (Version: 3.0.5.1)
TurboTax 2010
TurboTax 2010 WinBizFedFormset (Version: 010.000.1622)
TurboTax 2010 WinBizReleaseEngine (Version: 010.000.0287)
TurboTax 2010 WinBizTaxSupport (Version: 010.000.1122)
TurboTax 2010 WinPerFedFormset (Version: 010.000.4227)
TurboTax 2010 WinPerReleaseEngine (Version: 010.000.0483)
TurboTax 2010 WinPerTaxSupport (Version: 010.000.0214)
TurboTax 2010 wrapper (Version: 010.000.0157)
TurboTax Business 2010
USB Disk Win98 Driver
Use the entry named LeapFrog Connect to uninstall (LeapFrog Leapster Explorer Plugin)
User's Guides
VC80CRTRedist - 8.0.50727.6195 (Version: 1.2.0)
Vista Codec Package (Version: 5.9.6)
Windows Driver Package - Leapfrog (Leapfrog-USBLAN) Net (09/10/2009 02.03.05.012) (Version: 09/10/2009 02.03.05.012)
Windows Live Communications Platform (Version: 15.4.3502.0922)
Windows Live Essentials (Version: 15.4.3502.0922)
Windows Live Essentials (Version: 15.4.3538.0513)
Windows Live ID Sign-in Assistant (Version: 7.250.4232.0)
Windows Live Installer (Version: 15.4.3502.0922)
Windows Live Mail (Version: 15.4.3502.0922)
Windows Live Messenger (Version: 15.4.3538.0513)
Windows Live MIME IFilter (Version: 15.4.3502.0922)
Windows Live Movie Maker (Version: 15.4.3502.0922)
Windows Live Photo Common (Version: 15.4.3502.0922)
Windows Live Photo Gallery (Version: 15.4.3502.0922)
Windows Live PIMT Platform (Version: 15.4.3508.1109)
Windows Live SOXE (Version: 15.4.3502.0922)
Windows Live SOXE Definitions (Version: 15.4.3502.0922)
Windows Live Sync (Version: 14.0.8089.726)
Windows Live Toolbar Extension (Windows Live Toolbar) (Version: 03.01.0146)
Windows Live UX Platform (Version: 15.4.3502.0922)
Windows Live UX Platform Language Pack (Version: 15.4.3508.1109)
Windows Live Writer (Version: 15.4.3502.0922)
Windows Live Writer Resources (Version: 15.4.3502.0922)
========================= Memory info: ===================================
Percentage of memory in use: 58%
Total physical RAM: 1981.76 MB
Available physical RAM: 823.76 MB
Total Pagefile: 4899.24 MB
Available Pagefile: 3472.2 MB
Total Virtual: 2047.88 MB
Available Virtual: 1967 MB
========================= Partitions: =====================================
1 Drive c: (OS) (Fixed) (Total:288.05 GB) (Free:165.63 GB) NTFS
2 Drive d: (RECOVERY) (Fixed) (Total:10 GB) (Free:5.26 GB) NTFS
5 Drive h: (Elements) (Fixed) (Total:1397.26 GB) (Free:516.8 GB) NTFS
========================= Users: ========================================
User accounts for \\LAURA-DESKTOP
Administrator ASPNET Guest
Laura QBDataServiceUser17 QBDataServiceUser18
QBDataServiceUser20
**** End of log ****
MiniToolBox by Farbar
Ran by Laura (administrator) on 29-11-2011 at 19:58:23
Windows Vista ™ Home Premium Service Pack 2 (X86)
***************************************************************************
========================= Flush DNS: ===================================
Windows IP Configuration
Successfully flushed the DNS Resolver Cache.
=========================== Installed Programs ============================
Acrobat.com (Version: 1.6.65)
Adobe AIR (Version: 3.0.0.4080)
Adobe Download Manager (Version: 1.6.2.99)
Adobe Flash Player 11 ActiveX (Version: 11.1.102.55)
Adobe Flash Player 11 Plugin (Version: 11.0.1.152)
Adobe Reader X (10.1.1) (Version: 10.1.1)
Adobe Shockwave Player 11.6 (Version: 11.6.1.629)
Amazon MP3 Downloader 1.0.12 (Version: 1.0.12)
AnswerWorks 4.0 Runtime - English (Version: 4.0.101)
Banctec Service Agreement (Version: 1.11.0000)
Bid-O-Matic v2.14.6 (Version: Bid-O-Matic v2.14.6)
Business Contact Manager for Outlook 2007 SP2 (Version: 3.0.8619.1)
CCleaner (Version: 3.13)
Citrix Presentation Server Web Client for Win32
Conexant D850 PCI V.92 Modem
Consumer Complete Care Services Agreement (Version: 1.10.0000)
Corel Paint Shop Pro Photo XI (Version: 11.003.0000)
Corel Snapfire Plus (Version: 1.003.0000)
D3DX10 (Version: 15.4.2368.0902)
Dell Support Center (Version: 3.1.5907.12)
Dell System Customization Wizard (Version: 1.00.0000)
DellSupport (Version: 6.0.3030)
Digital Line Detect (Version: 1.20)
Documentation & Support Launcher (Version: 1.00.0000)
Games, Music, & Photos Launcher (Version: 1.00.0000)
Highlight Viewer (Windows Live Toolbar) (Version: 03.01.0146)
iolo technologies' System Mechanic (Version: 10.6.2)
IspAssistant-Mp3Tube
Java™ SE Runtime Environment 6 (Version: 1.6.0.0)
Junk Mail filter update (Version: 15.4.3502.0922)
LeapFrog Connect (Version: 3.0.24.12179)
LeapFrog Leapster Explorer Plugin (Version: 3.0.24.12179)
Lords2 Siege Pack
Macromedia Flash Remoting MX for Java (Version: 1.0.0.0)
Map Button (Windows Live Toolbar) (Version: 03.01.0146)
McAfee Internet Security (Version: 11.0.623)
McAfee Online Backup
McAfee Online Backup (Version: 1.16.4.0)
Microsoft .NET Framework 1.1 (Version: 1.1.4322)
Microsoft .NET Framework 1.1 Security Update (KB2572067)
Microsoft .NET Framework 1.1 Security Update (KB979906)
Microsoft .NET Framework 3.5 SP1
Microsoft .NET Framework 3.5 SP1 (Version: 3.5.30729)
Microsoft .NET Framework 4 Client Profile (Version: 4.0.30319)
Microsoft Application Error Reporting (Version: 12.0.6012.5000)
Microsoft IntelliPoint 6.1 (Version: 6.10.156.0)
Microsoft Office 2003 Web Components (Version: 11.0.8173.0)
Microsoft Office 2007 Service Pack 3 (SP3)
Microsoft Office Excel MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Live Add-in 1.5 (Version: 2.0.4024.1)
Microsoft Office Outlook Connector (Version: 14.0.5139.5001)
Microsoft Office Outlook MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office PowerPoint MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Proof (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Proof (French) 2007 (Version: 12.0.6612.1000)
Microsoft Office Proof (Spanish) 2007 (Version: 12.0.6612.1000)
Microsoft Office Proofing (English) 2007 (Version: 12.0.4518.1014)
Microsoft Office Proofing Tools 2007 Service Pack 3 (SP3)
Microsoft Office Publisher MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Shared MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Shared Setup Metadata MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Small Business 2007 (Version: 12.0.6612.1000)
Microsoft Office Small Business Connectivity Components (Version: 2.0.7024.0)
Microsoft Office Word MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Search Enhancement Pack (Version: 3.0.133.0)
Microsoft Silverlight (Version: 4.0.60831.0)
Microsoft SQL Server 2005
Microsoft SQL Server 2005 Compact Edition [ENU] (Version: 3.1.0000)
Microsoft SQL Server 2005 Express Edition (MSSMLBIZ) (Version: 9.4.5000.00)
Microsoft SQL Server Native Client (Version: 9.00.5000.00)
Microsoft SQL Server Setup Support Files (English) (Version: 9.00.5000.00)
Microsoft SQL Server VSS Writer (Version: 9.00.5000.00)
Microsoft Visual C++ 2005 Redistributable - KB2467175 (Version: 8.0.51011)
Microsoft Visual C++ 2005 Redistributable (Version: 8.0.58299)
Microsoft Visual C++ 2005 Redistributable (Version: 8.0.61001)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729 (Version: 9.0.30729)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (Version: 9.0.30729)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (Version: 9.0.30729.6161)
Microsoft Visual C++ 2010 x86 Redistributable - 10.0.30319 (Version: 10.0.30319)
Microsoft Visual Studio 2005 Tools for Office Runtime
Microsoft Visual Studio 2005 Tools for Office Runtime (Version: 8.0.60940.0)
Modem Diagnostic Tool (Version: 1.0.17.8)
Mozilla Firefox 8.0 (x86 en-US) (Version: 8.0)
MSVCRT (Version: 15.4.2862.0708)
MSXML 4.0 SP2 (KB927978) (Version: 4.20.9841.0)
MSXML 4.0 SP2 (KB936181) (Version: 4.20.9848.0)
MSXML 4.0 SP2 (KB941833) (Version: 4.20.9849.0)
MSXML 4.0 SP2 (KB954430) (Version: 4.20.9870.0)
MSXML 4.0 SP2 (KB973688) (Version: 4.20.9876.0)
MSXML 4.0 SP2 Parser and SDK (Version: 4.20.9818.0)
neroxml (Version: 1.0.0)
NVIDIA Drivers
OGA Notifier 2.0.0048.0 (Version: 2.0.0048.0)
PC Tools Spyware Doctor 9.0 (Version: 9.0)
QuickBooks (Version: 20.0.4012.807)
QuickBooks Pro 2010 (Version: 20.0.4012.807)
Remote Desktop Connection (Version: 5.1.2600.2180)
Segoe UI (Version: 15.4.2271.0615)
SigmaTel Audio (Version: 5.10.5102.0)
Smart Menus (Windows Live Toolbar) (Version: 03.01.0146)
Sonic Activation Module (Version: 1.0)
SupportSoft Assisted Service (Version: 15)
swMSM (Version: 12.0.0.1)
System Checkup 3.0 (Version: 3.0.5.1)
TurboTax 2010
TurboTax 2010 WinBizFedFormset (Version: 010.000.1622)
TurboTax 2010 WinBizReleaseEngine (Version: 010.000.0287)
TurboTax 2010 WinBizTaxSupport (Version: 010.000.1122)
TurboTax 2010 WinPerFedFormset (Version: 010.000.4227)
TurboTax 2010 WinPerReleaseEngine (Version: 010.000.0483)
TurboTax 2010 WinPerTaxSupport (Version: 010.000.0214)
TurboTax 2010 wrapper (Version: 010.000.0157)
TurboTax Business 2010
USB Disk Win98 Driver
Use the entry named LeapFrog Connect to uninstall (LeapFrog Leapster Explorer Plugin)
User's Guides
VC80CRTRedist - 8.0.50727.6195 (Version: 1.2.0)
Vista Codec Package (Version: 5.9.6)
Windows Driver Package - Leapfrog (Leapfrog-USBLAN) Net (09/10/2009 02.03.05.012) (Version: 09/10/2009 02.03.05.012)
Windows Live Communications Platform (Version: 15.4.3502.0922)
Windows Live Essentials (Version: 15.4.3502.0922)
Windows Live Essentials (Version: 15.4.3538.0513)
Windows Live ID Sign-in Assistant (Version: 7.250.4232.0)
Windows Live Installer (Version: 15.4.3502.0922)
Windows Live Mail (Version: 15.4.3502.0922)
Windows Live Messenger (Version: 15.4.3538.0513)
Windows Live MIME IFilter (Version: 15.4.3502.0922)
Windows Live Movie Maker (Version: 15.4.3502.0922)
Windows Live Photo Common (Version: 15.4.3502.0922)
Windows Live Photo Gallery (Version: 15.4.3502.0922)
Windows Live PIMT Platform (Version: 15.4.3508.1109)
Windows Live SOXE (Version: 15.4.3502.0922)
Windows Live SOXE Definitions (Version: 15.4.3502.0922)
Windows Live Sync (Version: 14.0.8089.726)
Windows Live Toolbar Extension (Windows Live Toolbar) (Version: 03.01.0146)
Windows Live UX Platform (Version: 15.4.3502.0922)
Windows Live UX Platform Language Pack (Version: 15.4.3508.1109)
Windows Live Writer (Version: 15.4.3502.0922)
Windows Live Writer Resources (Version: 15.4.3502.0922)
========================= Memory info: ===================================
Percentage of memory in use: 58%
Total physical RAM: 1981.76 MB
Available physical RAM: 823.76 MB
Total Pagefile: 4899.24 MB
Available Pagefile: 3472.2 MB
Total Virtual: 2047.88 MB
Available Virtual: 1967 MB
========================= Partitions: =====================================
1 Drive c: (OS) (Fixed) (Total:288.05 GB) (Free:165.63 GB) NTFS
2 Drive d: (RECOVERY) (Fixed) (Total:10 GB) (Free:5.26 GB) NTFS
5 Drive h: (Elements) (Fixed) (Total:1397.26 GB) (Free:516.8 GB) NTFS
========================= Users: ========================================
User accounts for \\LAURA-DESKTOP
Administrator ASPNET Guest
Laura QBDataServiceUser17 QBDataServiceUser18
QBDataServiceUser20
**** End of log ****
#23
Posted 29 November 2011 - 10:07 PM
rockmilk
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- Member
-
- 2,773 posts
Certified monkey.
Open msconfig and reenable (put a check next to) these services. (under services tab)
McAfee SiteAdvisor Service
McAfee Services
McAfee VirusScan Announcer
McAfee NEtwork Agent
McAfee Scanner
McAfee Proxy Service
McAfee Online Backup
McAfee Anti-Spam Service
XAduioService
Then
Hit start button at lower left hand corner of the screen.Then in the run box type services.msc right click Run As Admin. Find the service listed below,one at a time. left click it once you should have the option to either stop the service or restart it , stop the service then right click selected service select properties then change the startup type to manual then left click apply and move on to the next service.If the service is stopped and the startup type is manual then do nothing.
QBCFMonitor Service
Intuit QuickBooks FCS
QuickBooksDB18
QuickBooksDB20
Adobe Acrobat Update Service
dldw_device
LeapFrog Connect Device Service
DSBrokerService
Leave the services below disabled!!
PC Tools Auxiliary Service (cause of problem)
PC Tools Security Service (cause of problem)
InstallDriver Table Manager (cause of problem)
iolo System Service (cause of problem)
McAfee SiteAdvisor Service
McAfee Services
McAfee VirusScan Announcer
McAfee NEtwork Agent
McAfee Scanner
McAfee Proxy Service
McAfee Online Backup
McAfee Anti-Spam Service
XAduioService
Then
Hit start button at lower left hand corner of the screen.Then in the run box type services.msc right click Run As Admin. Find the service listed below,one at a time. left click it once you should have the option to either stop the service or restart it , stop the service then right click selected service select properties then change the startup type to manual then left click apply and move on to the next service.If the service is stopped and the startup type is manual then do nothing.
QBCFMonitor Service
Intuit QuickBooks FCS
QuickBooksDB18
QuickBooksDB20
Adobe Acrobat Update Service
dldw_device
LeapFrog Connect Device Service
DSBrokerService
Leave the services below disabled!!
PC Tools Auxiliary Service (cause of problem)
PC Tools Security Service (cause of problem)
InstallDriver Table Manager (cause of problem)
iolo System Service (cause of problem)
Edited by rockmilk, 29 November 2011 - 10:23 PM.
#24
Posted 29 November 2011 - 10:13 PM
rockmilk
-
- Member
-
- 2,773 posts
Certified monkey.
Uninstall programs below.
iolo technologies' System Mechanic (Version: 10.6.2)
PC Tools Spyware Doctor 9.0 (Version: 9.0)
Better alternatives are super antispyware and malwarebytes and they are free.
http://www.superantispyware.com/
http://download.cnet...0f4fb13763d7e64
Make sure to update them if your gonna use them!Also if you do install them disable them from startup unless you plan to purchase.
Another good tool to have is tfc.exe run it once a week.Instructions on use below.
Please download TFC by Old Timer and save it to your desktop.
http://oldtimer.geekstogo.com/TFC.exe
Save any unsaved work. TFC will close ALL open programs including your browser!Right click Run As Admin Go Ahead and run TFC now!
iolo technologies' System Mechanic (Version: 10.6.2)
PC Tools Spyware Doctor 9.0 (Version: 9.0)
Better alternatives are super antispyware and malwarebytes and they are free.
http://www.superantispyware.com/
http://download.cnet...0f4fb13763d7e64
Make sure to update them if your gonna use them!Also if you do install them disable them from startup unless you plan to purchase.
Another good tool to have is tfc.exe run it once a week.Instructions on use below.
Please download TFC by Old Timer and save it to your desktop.
http://oldtimer.geekstogo.com/TFC.exe
Save any unsaved work. TFC will close ALL open programs including your browser!Right click Run As Admin Go Ahead and run TFC now!
Edited by rockmilk, 29 November 2011 - 10:25 PM.
#25
Posted 29 November 2011 - 10:20 PM
Laura Schaefer
- Topic Starter
-
- Member
-
- 12 posts
Member
Thank you so much for your help! You saved me in time for school finals!
#26
Posted 29 November 2011 - 10:29 PM
rockmilk
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- Member
-
- 2,773 posts
Certified monkey.
No problem please let me know if you have followed my instructions exactly. 
Good luck with school. Glad to have helped.Go ahead and run TFC it should prompt a reboot if not then do so to make sure you are good to go before I sign off for the night.
Good luck with school. Glad to have helped.Go ahead and run TFC it should prompt a reboot if not then do so to make sure you are good to go before I sign off for the night.
Edited by rockmilk, 29 November 2011 - 10:32 PM.
#27
Posted 29 November 2011 - 10:44 PM
Laura Schaefer
- Topic Starter
-
- Member
-
- 12 posts
Member
I ran TFC and rebooted the computer. Everything looks good to go so far! Thanks again!
#28
Posted 29 November 2011 - 10:45 PM
rockmilk
-
- Member
-
- 2,773 posts
Certified monkey.
No problem goodnight. 
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