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spyware or malware


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#16
bcfcmeerkat

bcfcmeerkat

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I have installed Zone Alarm as only my firewall and avast as my Anti virus program.
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#17
Jintan

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Just not used to seeing that "ZoneAlarm Free", and web info and files you have there suggest to me it is the antivirus version. It also includes quite a bit of web-based "watching", including that adware/spyware ZoneAlarm Toolbar (see here). I admit security software that installs adware/spyware, pretending is for for the user's benefits, is not a vendor I support.

None of the latest "rootkit" search hijacking/redirecting malware showing so far, so let's remove some unwanted items, then scan to check, then make corrections to all the browser tricks the unwanted programs have changed.

Go to Start - Control Panel - Programs - Programs and Features, then click on each of the following programs, if they show there, and click "Uninstall/Change".

Uniblue SpeedUpMyPC - Considered scam software. Some security programs remove it.
DriverMax 5 - Scam software as well. There are no valid "driver fixer/updater" programs that actually do help correct things with problem/hard to find drivers. Sole purpose is to sell the program to users.
Auslogics Disk Defrag You have a Windows 7 system using an NTFS file system, so have a very "vibrant" setup, as far as file storage on the drive goes. Programs like these suggest they can bring improvements, like in the days of Windows 98, but in truth, defragging regularly will bring little or no noticeable improvement.
ZoneAlarm Toolbar - Adware/spyware/search hijacker - see here.

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The logs show there have been many unwanted changes to Firefox there, and garbage like Zynga and others hijacking many settings. Best method to correct that is to have it reset it's defaults.

Open Firefox, go to Help, then click "Restart with Add-ons Disabled", and agree to the restart.

Firefox will then display this box:

Posted Image

I suggest you place checks next to all of those except "Delete all bookmarks..." - no reason to lose those. Then click "Make changes and Restart", to close and re-open Firefox.

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Be sure to continue to temporarily disable any protective software when running the scan tools we use here.


Open and update Malwarebytes.

* If an update is found, it will download and install the latest version.
* Once the program has loaded, select "Perform quick scan", then click Scan.
* The scan may take some time to finish,so please be patient.
* When the scan is complete, click OK, then Show Results to view the results.
* Make sure that everything is checked, and click Remove Selected.
* When disinfection is completed, a log will open in Notepad and you may be prompted to Restart.
* The log is automatically saved by Malwarebytes and can be viewed by clicking the Logs tab in Malwarebytes.
* Copy and Paste the entire report in your next reply. If it calls for a reboot to complete the repairs do that as well then.

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Disable your antivirus program and click here and download the esetsmartinstaller_enu.exe Eset installer. Then click that file to run the scanner.

If you accept the Terms of Use, check the box and click Start. It will take a couple minutes for the scanner to get ready. When the Computer scan settings display shows, check the following boxes:

Remove found threats
Scan unwanted applications


Next to "Current scan targets: Operating memory, Local drives", click the "Change" word. Make sure you place a check next to all disk drives, including any external drives that are attached (no need to check off the floppy or DVD/CD-Rom drives).

Then click the Advanced option, the place a check next to the following (if it is not already checked):

Enable Anti-Stealth technology

Click Start. This scan may take a while, so please be patient.

If infection is found, at the end of the scan click "List of found threats".

In that display, at the bottom, select the option to save the results as a text file, and save that to your desktop. Post that back here please.

Post that log and the Malwarebytes log please.
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