Search engine/address bar not working, then cannot connect to internet
Posted 10 December 2011 - 10:25 AM
Posted 10 December 2011 - 05:32 PM
Do not have them both connected at the same time, have one or the other connected only to avoid conflicts.
It is connected both wirelessly and with the ethernet cord.
Have you checked the Device Manager for any yellow ! or red X against the network adapters?
If this is an office PC do you not have an IT Tech available to sort the issue.
Posted 10 December 2011 - 05:40 PM
Posted 10 December 2011 - 06:18 PM
Did you try only having the one connection? If not can you disable the wireless adapter in Device Manager to see if the ethernet works.
Posted 11 December 2011 - 08:37 AM
Posted 11 December 2011 - 09:16 AM
The correct procedure for installing Dell drivers @ http://support.dell....4&isLegacy=true
Did you remove the drivers? If not please do so before trying to set up the ethernet.
I just disabled the wireless adapter
Hook up to the ethernet and try getting online using IE, you have installed the drivers for the ethernet havn`t you.
how do I check to see if the ehternet is working?
Posted 11 December 2011 - 09:59 AM
Posted 11 December 2011 - 10:27 AM
Assistance is only offered on the forums, this helps to maintain the high standards GTG has, protect users and above all it ensures that we all learn and share knowledge.
We can do this step by step and only at a pace that you are comfortable with
Go to Start, Control Panel, Device Manager and then Network Adapters, Right click on the device/s and then select uninstall, while you are in Device Manager Right click on Modem/s, Properties and if it is disabled enable the modem.
Am I suppose to unistall drivers?
Ethernet tends to be less difficult to set up as you merely plug a telephone line into the computer, any questions just let us know.
Posted 11 December 2011 - 10:39 AM
Posted 11 December 2011 - 11:00 AM
What about an ethernet card?
There is no "modem" in device manager. I have had an ethernet cord plugged in
No, can you let me know about the ethernet card please before we move on.
Should I unplu it and plug it back in?
Posted 11 December 2011 - 11:10 AM
Posted 11 December 2011 - 11:19 AM
This computer has an ethernet cord plugges into a Westel Modem.
I am not familiar with the above, is it an external modem!
Can you now reboot the computer and see if there is any new hardware found and post back, I am hoping that Windows will have suitable drivers!
Posted 11 December 2011 - 11:39 AM
Posted 11 December 2011 - 11:53 AM
Posted 11 December 2011 - 12:29 PM
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