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Getting random BSOD XP


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#1
ledger

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Hi. This is my first post.
I don't know what else to do so I'm turning to geekstogo/forums for help. :(
For the past couple month my computer is getting random BSOD.
This usually occurs 4 or 5 hours after I start the computer.
The weird thing it doesn't happen everyday, but it seem to be happening more frequent now.

So far I've run memtest X86 (for 10 hours) = no errors.
Samsung/Estool Diagnostics = no errors. (Didn't let surface scan finish. I'll run it over night)
Malwarebytes = no erros.
Avast = no virus.
Downloaded latest Nvidia Drivers

I would realy appreciate it if someone could help me out.
Thanks. :)

Here are the dump files.
For some reason not all the crashes/BSOD are listed in the dumps.

Bluescreenview:
==================================================
Dump File : Mini121111-01.dmp
Crash Time : 12/11/11 6:49:51 PM
Bug Check String : IRQL_NOT_LESS_OR_EQUAL
Bug Check Code : 0x1000000a
Parameter 1 : 0x98e0de3c
Parameter 2 : 0x0000001c
Parameter 3 : 0x00000001
Parameter 4 : 0x8080a650
Caused By Driver : tcpip.sys
Caused By Address : tcpip.sys+48ff0
File Description : TCP/IP Protocol Driver
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 5.1.2600.5625 (xpsp_sp3_gdr.080620-1249)
Processor : 32-bit
Crash Address : ntoskrnl.exe+a650
Stack Address 1 : ntoskrnl.exe+a79e
Stack Address 2 : ntoskrnl.exe+bb20
Stack Address 3 : ntoskrnl.exe+b09d
Computer Name :
Full Path : C:\WINDOWS\Minidump\Mini121111-01.dmp
Processors Count : 4
Major Version : 15
Minor Version : 2600
Dump File Size : 106,496
==================================================

==================================================
Dump File : Mini121011-01.dmp
Crash Time : 12/10/11 10:44:46 PM
Bug Check String : DRIVER_CORRUPTED_EXPOOL
Bug Check Code : 0x100000c5
Parameter 1 : 0x30000004
Parameter 2 : 0x00000002
Parameter 3 : 0x00000001
Parameter 4 : 0x8087a5a1
Caused By Driver : win32k.sys
Caused By Address : win32k.sys+ba598
File Description : Multi-User Win32 Driver
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 5.1.2600.6149 (xpsp_sp3_gdr.110906-1620)
Processor : 32-bit
Crash Address : ntoskrnl.exe+7a5a1
Stack Address 1 : ntoskrnl.exe+117ca
Stack Address 2 : ntoskrnl.exe+224cd
Stack Address 3 : ntoskrnl.exe+a432b
Computer Name :
Full Path : C:\WINDOWS\Minidump\Mini121011-01.dmp
Processors Count : 4
Major Version : 15
Minor Version : 2600
Dump File Size : 106,496
==================================================




WhoCrashed:
==================================================
On Mon 12/12/11 2:47:51 AM GMT your computer crashed
crash dump file: C:\WINDOWS\Minidump\Mini121111-01.dmp
This was probably caused by the following module: ntoskrnl.exe (nt+0xA650)
Bugcheck code: 0x1000000A (0xFFFFFFFF98E0DE3C, 0x1C, 0x1, 0xFFFFFFFF8080A650)
Error: CUSTOM_ERROR
file path: C:\WINDOWS\system32\ntoskrnl.exe
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: NT Kernel & System
The crash took place in the Windows kernel. Possibly this problem is caused by another driver which cannot be identified at this time.


On Sun 12/11/11 6:43:30 AM GMT your computer crashed
crash dump file: C:\WINDOWS\Minidump\Mini121011-01.dmp
This was probably caused by the following module: win32k.sys (win32k+0xBA5D6)
Bugcheck code: 0x100000C5 (0x30000004, 0x2, 0x1, 0xFFFFFFFF8087A5A1)
Error: CUSTOM_ERROR
file path: C:\WINDOWS\system32\win32k.sys
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: Multi-User Win32 Driver
The crash took place in a standard Microsoft module. Your system configuration may be incorrect. Possibly this problem is caused by another driver on your system which cannot be identified at this time.

Edited by ledger, 11 December 2011 - 09:58 PM.

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#2
Akabilk

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Hi there ledge, welcome to this forum :thumbsup:

Download WhoCrashed to your desktop. Install and open > click on the "Analize" button.

Save the file and post it here for examination by myself or the Techs on this forum.

Regards,
Aka
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#3
ledger

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Thanks for the reply.

Here is the file:

Crash Dump Analysis
--------------------------------------------------------------------------------

Crash dump directory: C:\WINDOWS\Minidump

Crash dumps are enabled on your computer.


On Mon 12/12/11 2:47:51 AM GMT your computer crashed
crash dump file: C:\WINDOWS\Minidump\Mini121111-01.dmp
This was probably caused by the following module: ntoskrnl.exe (nt+0xA650)
Bugcheck code: 0x1000000A (0xFFFFFFFF98E0DE3C, 0x1C, 0x1, 0xFFFFFFFF8080A650)
Error: CUSTOM_ERROR
file path: C:\WINDOWS\system32\ntoskrnl.exe
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: NT Kernel & System
The crash took place in the Windows kernel. Possibly this problem is caused by another driver which cannot be identified at this time.


On Sun 12/11/11 6:43:30 AM GMT your computer crashed
crash dump file: C:\WINDOWS\Minidump\Mini121011-01.dmp
This was probably caused by the following module: win32k.sys (win32k+0xBA5D6)
Bugcheck code: 0x100000C5 (0x30000004, 0x2, 0x1, 0xFFFFFFFF8087A5A1)
Error: CUSTOM_ERROR
file path: C:\WINDOWS\system32\win32k.sys
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: Multi-User Win32 Driver
The crash took place in a standard Microsoft module. Your system configuration may be incorrect. Possibly this problem is caused by another driver on your system which cannot be identified at this time.
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#4
Akabilk

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Which 32bit operating system are you using?

Is there any particular program you are running when your computer crashes?

Running chkdsk /r
Note that the utility only checks the windows files for corruption. It will not look at other program's files. If the problem is with a windows file, chkdsk /r will fix it. However, if the problem is from a file from another program, it will not fix the issue. If chkdsk /r finds no problems (usually the case), the issue is with a buggy program. Knowing that the windows files are OK though, is the first place to start.

Manual steps to run Chkdsk at the command prompt:
1. Click Start, and then Run.
2. In the Run box, type cmd and then press ENTER.
3. At the command prompt type chkdsk /r (note the space) and then press ENTER.

Note: Because one or more of the files on the hard disk are open, you will receive the following message:
Chkdsk cannot run because the volume is in use by another process. Would you like to schedule this volume to be checked the next time the system restarts? (Y/N)
Type Y, and then press ENTER to schedule the disk check, and then restart your computer to start the disk check.

Regards,
Aka

PS Edit:
If you have not done so, now (before you run the above test) would be a good time to back-up any and all personal data to removable media.

Edited by Akabilk, 12 December 2011 - 01:11 PM.

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#5
ledger

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Hi Aka. I am using XP Professional version 2002, Service Pack 3.
I forgot to mention that yesterday I ran a chkdsk /f /r, no errors found.
When I get BSOD, it seems that it's just at random times, I can't think of any particular program that casuses it.
Usually it happens after 5-10 hours of computer use.
I pretty much just use IE 8/Youtube/Access Database/Adobe Acrobat when I get BSOD.

I did replace my graphics card about 3 months ago.
With the old card the computer wouldn't boot all the time and pc would freeze.

Another odd thing is that certain days I also lose usb power to keyboard & mouse,
to fix this issue I unplug the devices and plug back in to get them to work again.
I also downloaded the latest usb drivers from Asrock.

It so weird that this is happening, system used to work great before.

Thanks again.

Edited by ledger, 12 December 2011 - 02:04 PM.

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#6
ledger

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Could failing hardware (motherboard, memory, hard drive) cause these kinds of problems?
It's just so strange that it only happens hours after I start the pc.
When I ran memtest86 for 12 hours the pc never crashed.
I just hate to waste money and start changing unnecessary hardware.

Thanks again for your help.

Edited by ledger, 12 December 2011 - 02:13 PM.

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#7
Akabilk

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Now that we know your Windows files are OK, it would be a good idea to next, empty your Java Cache and temp. files.

Please download ATF Cleaner by Atribune to your desktop.


Double-click ATF-Cleaner.exe to run the program.
Under Main choose: Select All
Click the Empty Selected button.
Your system may start up slower after running ATF Cleaner, this is expected but will be back to normal after the first or second boot up
Please note: If you use online banking or are registered online with any other organizations, ensure you have memorized password and other personal information as removing cookies will temporarily disable the auto-login facility.

If you want to keep your log on info, just click on Select All and then uncheck cookies (recommended).
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#8
Akabilk

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Could failing hardware (motherboard, memory, hard drive) cause these kinds of problems?
I just hate to waste money and start changing unnecessary hardware.

Thanks again for your help.


Yes, their are a myriad of "possibles", but I agree with you about spending unnecessary $, so ignore googled "fixes" that start-off by blaming hardware. They will have you replacing, bit by bit (often starting with a more expensive and powerful PSU), all hardware in your PC :lol:
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#9
ledger

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Ok. I downloaded and ran ATF-Cleaner.
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#10
Akabilk

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That's good. You OS file structure is sound and ATF has removed accumulated junk files.

Now would be a good time to google your computer manufacturer's "driver Support" site. Most brands now have an auto-detect feature. Use it to detect any drivers that need updating. If they don't have this feature, enter your PC model and model number and look for any driver(s) that can be updated. After any driver updates, restart and then defrag. your hard drive.

If after this you are still experiencing the same problem issues, there is a further step we can explore to give a detailed insight into what is going on inside your PC before even considering any possible hardware issues. As you have already completed a Memtest scan, we can rule out RAM (unless you haven't enough of it) as a possible cause.
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#11
ledger

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Hi Aka, thanks again for all your time, I really do appreciate it.
My computer was built by me, so I guess I'll see if there are any update drivers from the motherboard & graphic card manufacturer.
Do you think I should update the bios? I have never done it with this board before.

Here are the computer specs:
Motherboard: Asrock p67 extreme4
Processor: Intel i5-2600k
Memory: G.Skill 1600 8gb
Video Card: EVGA GTX 560
Hard Drive: Samsung Spinpoint F3
I'm also dual booting XP/Windows 7 Pro 64. Don't know if this can cause any of my problems.

I forgot to mention that after using my computer for a couple of hours, it seems slower when browsing and accessing applications.
This has been going on for a couple of days now. When I restart the computer it seems to fix this problem.
After I ran the defrag, computer seems quicker again. Has not slowed down yet.......

Here is the defrag analysis report:

Volume XP C: (C:)
Volume size = 99.36 GB
Cluster size = 4 KB
Used space = 60.93 GB
Free space = 38.44 GB
Percent free space = 38 %

Volume fragmentation
Total fragmentation = 18 %
File fragmentation = 36 %
Free space fragmentation = 0 %

File fragmentation
Total files = 98,600
Average file size = 883 KB
Total fragmented files = 8,734
Total excess fragments = 71,401
Average fragments per file = 1.72

Pagefile fragmentation
Pagefile size = 3.24 GB
Total fragments = 1

Folder fragmentation
Total folders = 7,563
Fragmented folders = 177
Excess folder fragments = 2,520

Master File Table (MFT) fragmentation
Total MFT size = 116 MB
MFT record count = 106,801
Percent MFT in use = 89 %
Total MFT fragments = 2
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#12
Akabilk

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Unless there is a Bios auto-update feature on your motherboard site, avoid attempting it for the moment.

I'm also dual booting XP/Windows 7 Pro 64. Don't know if this can cause any of my problems.


I also run a dual boot XP / W7 setup and if both are correctly installed, there is no way it has anything to do with your current issue.

See how you go after any driver updates and if that doesn't fix the problem, please run an Overdrive test so the techs here or myself can have a look at an overview of the OS you are having the problem with.

Overdrive test:
PC Pitstop 'OVERDRIVE' for XP, Vista and W7
For XP only, start at step 4

OverDrive is Fast, Comprehensive, and Free.
In just a few minutes, OverDrive creates an extensive report of your PC's performance, security, software, drivers, and more. In order to receive the full benefit and display the full Results of OverDrive, use Internet Explorer.


Note: Vista/Windows 7 users with UAC must first Right-click IE - Select "Run as Administrator"

1) Close all instances of Internet Explorer and any other open programs.
2) Click on Vista or W7 Start
3) Right-Click on Internet Explorer and choose "Run as Administrator"
This will give your machine full privilege to take advantage of all the features of PCPitstop's OverDrive full test.

4) Navigate to PC Pitstop's Overdrive using Internet Explorer and click on "Create free account".
5) Register and accept the necessary active-X needed to run Overdrive.
6) Run PC Pitstop Overdrive.
7) Post the URL link from the address bar that is showing when the test is finished. That will allow a view your PCs results. No personal information or serial numbers etc. will be shown. You and your PC remain anonymous.

Caution: During the testing of your PCs Video Adapter, a variety of patterns, shapes, colors and text are “flashed” onto the users monitor screen. If you know that you are susceptible to photo driven seizure, please look away from your screen during the Video Adapter testing sequence.

Note: PCPitstop is a free service, but like many free services and programs, it is supported by various paid products and this site might not necessarily support their use.

Regards,
Aka

Edited by Akabilk, 13 December 2011 - 01:07 AM.

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#13
rshaffer61

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Just to add something in this:

Volume fragmentation
Total fragmentation = 18 %
File fragmentation = 36 %
Free space fragmentation = 0 %


Download Auslogics Defrag from the link in my signature below. Auslogics Defrag in my opinion is better because:

It does a more comprehensive job at Defragging
It will actually show you what it is doing
At the end of working it will show you how much speed you picked up
You can view a online log of the files that Auslogics defragged
Please do not run any other Auslogics programs other then this one as they may cause unwanted results.
http://auslogics.com...defrag/download
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#14
ledger

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Hi rshaffer61 & aka.
Thanks again for helping out.

I will definitely do as you both advised.

The good news, I did not getting crashes all day yesterday.
Hopefully my computer is getting stable.....I know it is to early to say.

I will post back in a couple of hours, need to go meet with my boss :(
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#15
Akabilk

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Hi rshaffer61 & aka.
Thanks again for helping out.

I will definitely do as you both advised.

The good news, I did not getting crashes all day yesterday.
Hopefully my computer is getting stable.....I know it is to early to say.


Hopefully, it was just a driver problem and updating your main drivers, defraging. and junk file removal has fixed the issue.

I'll second rshaffer61's recommendation about Auslogic's defrag. utility :thumbsup:
I upgraded to the pro. version after using the free version for a long time. Both versions are excellent with the only difference being that the pro. version supplies a more detailed description of defrag. progress and results and has some other features that are handy but not really needed (temp. file cleanup etc).
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