[paulsiam]

Using XP pro SP3; 2GB RAM. Recently, each time I start the computer, it boots completely through to my ordinary desktop, with the mouse pointer right in the center; but everything is frozen. i cannot move the mouse or make any commands. no way to get out except to press the reboot button on my PC case. The second time around, it always boots perfectly.

I do not have any devices with the yellow question mark in the system-devices.

Any advice to work on this?

Tnanks
Paul

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Hello paulsiam.... Welcome to
GeeksToGo,


I'm sorry to hear about your issue. We will try to help you resolve this as soon as possible.

• Please understand we are all volunteers and we are not here all the time.
• Sometimes it may be a extended amount of time to get back to you. If it has been
  more then 3 days please shoot me a PM and I will try to get back to you quickly
  then.
• Please do the following and supply the requested information as needed. If you
  don't understand my instructions please ask and I will try to explain them
  clearer for you.
• Do not attempt any steps unless instructed or ask before to
  make sure they will not cause any further issues.
• If you are receiving assistance in any other forum site please let us know as there may be conflicting advice given.

Before we can help you need to provide the following so I can start you in the right direction.
Laptop or Desktop?

• If a name brand system then what brand, make and model is the system?
• If custom built then what brand, make and model is the motherboard
• Total memory installed
• Total hard drive capacity and free space
• What steps have you taken so far to resolve the issue

[rshaffer61]

Hello paulsiam.... Welcome to
GeeksToGo,


I'm sorry to hear about your issue. We will try to help you resolve this as soon as possible.

• Please understand we are all volunteers and we are not here all the time.
• Sometimes it may be a extended amount of time to get back to you. If it has been
  more then 3 days please shoot me a PM and I will try to get back to you quickly
  then.
• Please do the following and supply the requested information as needed. If you
  don't understand my instructions please ask and I will try to explain them
  clearer for you.
• Do not attempt any steps unless instructed or ask before to
  make sure they will not cause any further issues.
• If you are receiving assistance in any other forum site please let us know as there may be conflicting advice given.

Before we can help you need to provide the following so I can start you in the right direction.
Laptop or Desktop?

• If a name brand system then what brand, make and model is the system?
• If custom built then what brand, make and model is the motherboard
• Total memory installed
• Total hard drive capacity and free space
• What steps have you taken so far to resolve the issue

[paulsiam]

desktop
no brand
mother board = "Gigabyte S-series" GA-H55M-S2 (i7 chip)
4GB Ram
hard disk=170GB, with 40GB used

no steps taken so far.

Many thanks for any advice
Paul

[rshaffer61]

Download WhoCrashed from the link in my signature below
This program checks for any drivers which may have been causing your computer to crash....

Click on the file you just downloaded and run it.

Put a tick in Accept then click on Next
Put a tick in the Don't create a start menu folder then click Next
Put a tick in Create a Desktop Icon then click on Install and make sure there is a tick in Launch Whocrashed before clicking Finish
Click Analyze
It will want to download the Debugger and install it Say Yes
WhoCrashed will create report but you have to scroll down to see it
Copy and paste it into your next reply

http://www.resplendence.com/downloads

[paulsiam]

Thank you so much for this help.
I did the analysis as you suggested.
Here is teh result.
I am surprised that today -- for three times already, when I booted, no problem at all, no freezing. (But yesterday it still hung when I started for the first time.)
Paul

System Information (local)
--------------------------------------------------------------------------------

computer name: JESUITS-1
windows version: Windows XP Service Pack 3, 5.1, build: 2600
windows dir: C:\WINDOWS
CPU: GenuineIntel Intel® Core™ i7 CPU 870 @ 2.93GHz Intel586, level: 6
8 logical processors, active mask: 255
RAM: 3715543040 total
VM: 2147352576, free: 2043543552



--------------------------------------------------------------------------------
Crash Dump Analysis
--------------------------------------------------------------------------------

Crash dump directory: C:\WINDOWS\Minidump

Crash dumps are enabled on your computer.


No valid crash dumps have been found on your computer

[rshaffer61]

OK it's not caused by a driver according to your log so we will need another way to see what is causing it.

• Please download the Event Viewer Tool by Vino Rosso VEW and save it to your Desktop:
• Double-click VEW.exe
• Under 'Select log to query', select (as appropriate):
  
  • Application
  • System
• Under 'Select type to list', select (as appropriate):
  
  • Error
  • Information
  • Warning

Then use the 'Date of events' or 'Number of events' as follows:

Either:

• Click the radio button for 'Number of events'
  Type 3 in the 1 to 20 box (or any number from 1 to 20)
  Then click the Run button.
  Notepad will open with the output log.
  
  
• Click the radio button for 'Date of events'
  In the From: boxes type today's date (presuming the crash happened today) 17 11 2011
  In the To: boxes type today's date (presuming the crash happened today) 18 11 2011
  Then click the Run button.
  Notepad will open with the output log.

Please post the Output log in your next reply

[paulsiam]

this freezing has been happening again,and every day.
so I ran the VEW program you suggested,

and attach here the two reports, the #1 from number of events; and the #2 from date of events.

Hope this gives you some clue!!

Thanks so much.
Paul

Attached Files

•  #1.txt   2.82KB   143 downloads
•  #2.txt   75.61KB   150 downloads

[rshaffer61]

Go Start and then to Run ("Start Search" in Vista),
Type in: sfc /scannow
Click OK (Enter in Vista).
Have Windows CD/DVD handy.
If System File Checker (sfc) finds any errors, it may ask you for the CD/DVD.
If sfc does not find any errors in Windows XP, it will simply quit, without any message.
In Vista you will receive the following message: "Windows resource protection did not find any integrity violations".

For Vista users ONLY: Navigate to C:\Windows\Logs\CBS folder. You'll see CBS.log file.
Usually, it's pretty big file, so upload it to Flyupload, and post download link.


If you don't have Windows CD....
This applies mostly to Windows XP, since Vista rarely requires use of its DVD while running "sfc"
Note This method will not necessarily work as well, as when using Windows CD, because not always ALL system files are backed up on your hard drive. Also, backed up files may be corrupted as well.

Go Start and then Run
type in regedit and click OK


Navigate to the following key:

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Setup

You will see various entries Values on the right hand side.

The one we want is called: SourcePath

It probably has an entry pointing to your CD-ROM drive, usually D and that is why it is asking for the XP CD.
All we need to do is change it to: C:
Now, double click the SourcePatch setting and a new box will pop up.
Change the drive letter from your CD drive to your root drive, usually C:
Close Registry Editor.

Now restart your computer and try sfc /scannow again!


Thanks to Broni for the instructions

[paulsiam]

i ran the sfc command, and put in the Windows CD....it went through the check without problems. As you mentioned, if no errors discovered, it simply closes, and this is what happened. It just closed without nay message.

As a further note, this morning when I turned on the PC, I decided to unplug the external USB (Hard Disk), and nothing froze.

I will try again tomorrow. If i reboot now, it never freezes on reboot, just on the first turn of the day.

Paul

[rshaffer61]

So you have a external USB hard drive connected when it freezes on bootup?

[paulsiam]

USB attached to the PC on a permanent basis:

external hard disk
HP printer
Canon scanner
mouse
keyboard
webcam

another crazy note: if I unplug the LAN before bootup, sometimes it doesnot freeze. But when I plug the lan back in, it then freezes.

??

Paul

[rshaffer61]

To many variables at this point but i would suggest unplugging the
External HD
Printer
Webcam and try booting up a couple of times with the Mouse, KB and Lan still hooked up. If all goes well then we can determine it is one of the USB devices causing the issue.

[rshaffer61]

Are you still having problems with your issue?
It has been 23 days since your last response and I was wondering if the issue has been resolved?
If so can you explain how it was resolved so others may be able to fix it if they have the same issue.
If not please let us know and we can continue with helping you to resolve the issue.

[paulsiam]

thank you so much for this kind initiative to get back to me and break the silence!
Unfortunately the problem is still there. I have experimented with some of the usb attached hardware; nothing seems to make any difference. And what is more distressing, on first boot, it only happens sometimes. Other days it all goes by ok. No regular pattern that I can discover.

Surely glad to try anything else you might suggest. Do you recommend just upgrading to Windows 7 and hope for the best???

Paul

[rshaffer61]

Do you recommend just upgrading to Windows 7 and hope for the best???

A good way to find out is Win 7 Update Advisor.
This will Tell you of any potential issues with either your hardware or software. It will also tell you about drivers available for your system for Win 7