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Why is my Windows Vista basic laptop so slow?


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#1
chipper1

chipper1

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Just wondering why my WIndows Vista Laptop is so slow its almost impossible to use? and how I can speed it up?

Also I have a Windows Vista Acer PC and for some reason the Mouse/keyboard does not work in any of the safemodes?

Anyone have any advice please?
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#2
Ztruker

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You have not provided any information for us to be able to help you.

Make and model of laptop
Processor speed
How much memory (RAM)
What does your WEI (Windows Experience Index) look like?

Did it ever run better?
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#3
chipper1

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You have not provided any information for us to be able to help you.

Make and model of laptop
Processor speed
How much memory (RAM)
What does your WEI (Windows Experience Index) look like?

Did it ever run better?


You have not provided any information for us to be able to help you.

Make and model of laptop
Processor speed
How much memory (RAM)
What does your WEI (Windows Experience Index) look like?

Did it ever run better?


Thanks for the reply. Well I am not sure how to find that information? Can you help me know where to look? I know its an Intel celeron m, evesham is the lap top. It takes ablout 20 mins from clicking on the IE icon for it to fully have loaded the page. About 10 mins for anything else. Not sure if it has ever run faster as it is my Dads and he just got it.

My Vista PC however, well it is always getting the blue screen and various other messages when it crashes including a beeping noise from the tower.
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#4
Ztruker

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Download and install Belarc Advisor - Free Personal PC Audit then run it.

When it completes, use the mouse to select the following:

Operating System
System Model
Processor
Main Circuit Board
Drives
Memory Modules
Local Drive Volumes

then right click and Copy. Open notepad (Start, All Programs, Accessories, Notepad) and paste the data there (Ctrl+v or right click and Paste). Save (File / Save) as chipper1.txt.

Start a new reply here then use the Browse and Attach This File buttons below the message input area attach chipper1.txt to your post. That should give us the info needed.

It should look something like this:

Operating System System Model
Windows 7 Professional (x64) Service Pack 1 (build 7601)
Install Language: English (United States)
System Locale: English (United States) Dell Inc. Precision WorkStation 370
System Service Tag: 86Q9771 (support for this PC)
Chassis Serial Number: 86Q9771
Enclosure Type: Mini-Tower
Processor a Main Circuit Board b
3.40 gigahertz Intel Pentium 4
16 kilobyte primary memory cache
2048 kilobyte secondary memory cache
64-bit ready
Hyper-threaded (2 total) Board: Dell Inc. 0M3849
Serial Number: ..CN4811151501D0.
Bus Clock: 800 megahertz
BIOS: Dell Inc. A08 07/07/2006
Drives Memory Modules c,d
1880.30 Gigabytes Usable Hard Drive Capacity
1202.90 Gigabytes Hard Drive Free Space

PHILIPS DVD+-RW DVD8631 ATA Device [CD-ROM drive]

Maxtor 6L300R0 ATA Device [Hard drive] (300.08 GB) -- drive 0, s/n L61D0EBH, SMART Status: Healthy
ST31500341AS ATA Device [Hard drive] (1500.30 GB) -- drive 2, s/n 9VS47DCA, SMART Status: Healthy
ST380815AS [Hard drive] (80.03 GB) -- drive 1, s/n 6RW1YA6D, rev 3.CHF, SMART Status: Healthy 3072 Megabytes Usable Installed Memory

Slot 'CHANNEL A DIMM 0' has 1024 MB (serial number DF45C964)
Slot 'CHANNEL B DIMM 0' has 1024 MB (serial number DF45C965)
Slot 'CHANNEL A DIMM 1' has 1024 MB (serial number DF45C966)
Slot 'CHANNEL B DIMM 1' has 1024 MB (serial number DF45C963)
Local Drive Volumes


c: (NTFS on drive 1) 79.92 GB 27.37 GB free
d: (NTFS on drive 0) 83.89 GB 56.90 GB free
e: (NTFS on drive 0) 125.83 GB 49.60 GB free
f: (NTFS on drive 0) 90.37 GB 90.27 GB free
g: (NTFS on drive 2) 750.15 GB 243.99 GB free
h: (NTFS on drive 2) 750.15 GB 734.76 GB free


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#5
chipper1

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OK after 1 hour of slow lap topping, here is that info...
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#6
chipper1

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Computer Profile Summary
Computer Name: HOMEUSER-PC (in WORKGROUP)
Profile Date: 26 December 2011 02:01:41
Advisor Version: 8.2f
Windows Logon: Neil

Plan for your next computer refresh...
click for Belarc's System Management products

Operating System new – server roles System Model
Windows Vista Home Basic Service Pack 1 (build 6001)
Install Language: English (United States)
System Locale: English (United Kingdom)
Installed: 02/07/2011 13:54:32 MiTAC Notebook PC VT6363A
System Serial Number: 000009
Enclosure Type: Other
Processor a Main Circuit Board b
1.60 gigahertz Intel Celeron M 420
64 kilobyte primary memory cache
1024 kilobyte secondary memory cache
1024 kilobyte tertiary memory cache
Not hyper-threaded Board: MiTAC Notebook PC VT6363A
Bus Clock: 200 megahertz
BIOS: Phoenix Technologies LTD R1.07 06/07/2007
new USB Storage Use in past 30 Days (mouse over last used for details) new Hosted Virtual Machines (mouse over name for details)
None discovered None discovered
Drives new – drive encryption Memory Modules c,d
73.51 Gigabytes Usable Hard Drive Capacity
57.38 Gigabytes Hard Drive Free Space

TSSTcorp CD/DVDW SN-S082D ATA Device [Optical drive]

WDC WD800BEVS-07RST0 [Hard drive] (80.03 GB) -- drive 0, s/n WD-WXC407133697, rev 04.01G04, SMART Status: Healthy 382 Megabytes Usable Installed Memory

Slot 'M1' is Empty
Slot 'M2' has 512 MB
Local Drive Volumes new – volume encryption

c: (NTFS on drive 0) 73.51 GB 57.38 GB free
Network Drives
None discovered
Users (mouse over user name for details) Printers
local user accounts last logon
Guest 25/12/2011 04:41:39
HOME USER 25/12/2011 05:32:01 (admin)
Neil 26/12/2011 00:30:24 (admin)
local system accounts
Administrator 21/01/2008 03:02:26 (admin)

Marks a disabled account; Marks a locked account

Microsoft XPS Document Writer on XPSPort:
Controllers Display
ATA Channel 0 [Controller] (2x)
ATA Channel 1 [Controller] (2x)
VIA Bus Master IDE Controller - 0571
VIA Serial ATA Controller - 0591 VIA Chrome9 HC IGP Family WDDM [Display adapter]
MS_ DigitalPanel [Monitor] (23.0"vis, January 2000)
Bus Adapters Multimedia
Microsoft iSCSI Initiator
VIA Rev 5 or later USB Universal Host Controller (3x)
VIA USB Enhanced Host Controller High Definition Audio Device
Virus Protection [Back to Top] Group Policies
Symantec AntiVirus Corporate Edition Version 10.2.0.276
Scan Engine Version 111.2.0.72
Virus Definitions Version 23/12/2011 Rev 2
Last Disk Scan on 25 December 2011 04:16:40
Realtime File Scanning On
None discovered
Communications new – connection speed & status Other Devices
Microsoft ISATAP Adapter
↑ RT73 USB Wireless LAN Card
primary Auto IP Address: 192.168.1.65 / 24
Gateway: 192.168.1.254
Dhcp Server: 192.168.1.254
Physical Address: 00:10:60:A1:55:B4
Connection Speed: 11 Mbps
Teredo Tunneling Pseudo-Interface
↓ VIA Rhine II Compatible Fast Ethernet Adapter
Status: Cable unplugged
Dhcp Server: none responded
Physical Address: 00:40:D0:B4:93:D8
Connection Speed: 10 Mbps

Networking Dns Server: 192.168.1.254
Microsoft AC Adapter
Microsoft ACPI-Compliant Control Method Battery
Standard PS/2 Keyboard
PS/2 Compatible Mouse
USB Root Hub (4x)
Generic volume shadow copy

See your entire network map...
click for Belarc's System Management products

Network Map (mouse over IP address for physical address) [Back to Top]
IP Device Type Device Details Device Roles
192.168.1.65 Windows Vista Workstation Homeuser-pc (in WORKGROUP),
homeuser-pc.home
192.168.1.254 Router Bthomehub (in HOME),
api.home, BT / Home Hub 2.0 4.7.5.1.83.3.31 DHCP Server, Gateway, Domain Name Server, Web Server, Samba Server, Browse Master

Find your security vulnerabilities...
click for Belarc's System Management products

Missing Microsoft Security Hotfixes [Back to Top]
These required security hotfixes were not found installed (using the 12/13/2011 Microsoft Security Bulletin Summary with definitions version 2011.12.14.4). Note: Security benchmarks require that Critical and Important severity security hotfixes must be installed.
Q931906 - Critical (details...)
Q951376 - Critical (details...)
Q958624 - Critical (details...)
Q958644 - Important (details...)
Q970710 - Critical (details...)
Q979688 - Important (details...)
Q979911 - Important (details...)
Q982799 - Important (details...)
Q2207566 - Important (details...)
Q2416473 - Important (details...)
Q2416474 - Important (details...)
Q2476490 - Critical (details...)
Q2478659 - Critical (details...)
Q2518865 - Critical (details...)

Hotfixes from Windows Update (agent version 7.4.7600.226) install automatically. Last install: 25/12/2011 07:48:44, download: 26/12/2011 01:13:05, check: 26/12/2011 00:50:40.

Manage all your software licenses...
click for Belarc's System Management products

Software Licenses [Back to Top]
Belarc - Advisor 2cd7bc07
Microsoft - Internet Explorer 89572-OEM-7231431-41280 (Key: 722Q9-9736Q-CRKP8-RCC8V-2YX64)e
Microsoft - Windows Vista Home Basic 89572-OEM-7231431-41280 (Key: 722Q9-9736Q-CRKP8-RCC8V-2YX64)e

Find unused software and reduce licensing costs...
click for Belarc's System Management products

Software Versions & Usage (mouse over i for details, click i for location) [Back to Top]
i Adobe Systems, Inc. - Shockwave Flash Version 11,1,102,55
ı i ArcSoft PhotoImpression Version 3.1.0.163
ı i Belarc, Inc. - Advisor Version 8.2f
ı i Google Chrome Version 16.0.912.63
ı i Google Update Version 1.2.183.21
ı i InstallShield Update Service Version 3, 00
i Microsoft ® Windows Script Host Version 5.7.0.6000
i Microsoft Corporation - digital locker assistant Version 1.6.5
ı i Microsoft Corporation - Internet Explorer Version 7.00.6000.16386
ı i Microsoft Corporation - Windows Defender Version 1.1.1600.0 ııı i Microsoft Corporation - Windows Installer - Unicode Version 4.0.6000.16386
i Microsoft Corporation - Windows Version 1.0.0.1
i Microsoft® .NET Framework Version 2.0.50727.3053
i Microsoft® .NET Framework Version 3.0.6920.1453
ı i Microsoft® Windows® Operating System Version 11.0.6001.7010
i Symantec AntiVirus Version 10.2.0.276
i Symantec Corporation - LiveUpdate Version 3.2.0.26
i Symantec SAVRoam Version 10.2.0.276
ı i Symantec Security Technologies Version 106.1.4.4

i Mouse over to see details, click to see where software is installed.
ı Marks software last used within the past 7 days.
ıı Marks software last used within the past 90 days, but over 7 days ago.
ııı Marks software last used within the past year, but over 90 days ago.
ıııı Marks software last used over 1 year ago.
Unmarked software lacks the data to determine last use.

Audit your security posture...
click for Belarc's System Management products

Installed Microsoft Hotfixes [Back to Top]
.NET Framework 3.5 SP1
KB958484 on 25/12/2011 (details...)
Windows Vista
KB935509 on 21/01/2008 (details...)
KB937287 on 21/01/2008 (details...)
KB938371 on 21/01/2008 (details...)
KB948609 on 25/12/2011 (details...)
KB948610 on 25/12/2011 (details...)
KB950762 on 26/12/2011 (details...)
KB950974 on 26/12/2011 (details...)
KB951978 on 25/12/2011 (details...)
KB952004 on 26/12/2011 (details...)
KB952069 on 25/12/2011 (details...)
KB952287 on 26/12/2011 (details...)
KB952709 on 26/12/2011 (details...)
KB953155 on 26/12/2011 (details...)
KB953733 on 26/12/2011 (details...)
KB954154 on 26/12/2011 (details...)
KB954155 on 25/12/2011 (details...)
KB954459 on 25/12/2011 (details...)
KB955020 on 26/12/2011 (details...)
KB955302 on 26/12/2011 (details...)
KB956572 on 26/12/2011 (details...)
KB956802 on 26/12/2011 (details...)
KB958481 on 25/12/2011 (details...)
KB958483 on 25/12/2011 (details...)
KB958623 on 26/12/2011 (details...)
KB959426 on 26/12/2011 (details...)
KB960803 on 26/12/2011 (details...)
KB961501 on 26/12/2011 (details...)
KB967723 on 26/12/2011 (details...)
KB968389 on 26/12/2011 (details...)
KB968816 on 26/12/2011 (details...)
KB970238 on 25/12/2011 (details...)
KB971029 on 26/12/2011 (details...)
KB971657 on 26/12/2011 (details...)
KB972270 on 26/12/2011 (details...)
KB973507 on 26/12/2011 (details...)
KB973540 on 26/12/2011 (details...)
KB973565 on 25/12/2011 (details...)
KB973687 on 26/12/2011 (details...)
KB974318 on 25/12/2011 (details...)
KB974571 on 25/12/2011 (details...)
KB975467 on 26/12/2011 (details...)
KB975558 on 26/12/2011 (details...)
KB975560 on 25/12/2011 (details...)
KB975562 on 26/12/2011 (details...)
KB976002 on 26/12/2011 (details...)
KB977816 on 26/12/2011 (details...)

Windows Vista (continued)
KB978542 on 26/12/2011 (details...)
KB978601 on 02/07/2011 (details...)
KB978886 on 25/12/2011 (details...)
KB979309 on 02/07/2011 (details...)
KB979482 on 26/12/2011 (details...)
KB979687 on 26/12/2011 (details...)
KB981322 on 26/12/2011 (details...)
KB981997 on 26/12/2011 (details...)
KB982132 on 26/12/2011 (details...)
KB982665 on 26/12/2011 (details...)
KB2079403 on 26/12/2011 (details...)
KB2281679 on 26/12/2011 (details...)
KB2296011 on 25/12/2011 (details...)
KB2305420 on 26/12/2011 (details...)
KB2347290 on 26/12/2011 (details...)
KB2378111 on 26/12/2011 (details...)
KB2387149 on 26/12/2011 (details...)
KB2393802 on 26/12/2011 (details...)
KB2412687 on 26/12/2011 (details...)
KB2416469 on 25/12/2011 (details...)
KB2419640 on 26/12/2011 (details...)
KB2423089 on 26/12/2011 (details...)
KB2442962 on 26/12/2011 (details...)
KB2443685 on 26/12/2011 (details...)
KB2478935 on 26/12/2011 (details...)
KB2479943 on 26/12/2011 (details...)
KB2481109 on 25/12/2011 (details...)
KB2483185 on 26/12/2011 (details...)
KB2503665 on 26/12/2011 (details...)
KB2506212 on 26/12/2011 (details...)
KB2507618 on 26/12/2011 (details...)
KB2507938 on 25/12/2011 (details...)
KB2508272 on 26/12/2011 (details...)
KB2508429 on 26/12/2011 (details...)
KB2509553 on 26/12/2011 (details...)
KB2510581 on 26/12/2011 (details...)
KB2511455 on 26/12/2011 (details...)
KB2524375 on 26/12/2011 (details...)
KB2530548 on 26/12/2011 (details...)
KB2535512 on 26/12/2011 (details...)
KB2536275 on 26/12/2011 (details...)
KB2536276 on 26/12/2011 (details...)
KB2541763 on 25/12/2011 (details...)
KB2544521 on 26/12/2011 (details...)
KB2544893 on 26/12/2011 (details...)
KB2555917 on 26/12/2011 (details...)
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#7
Ztruker

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Here is your problem:

Slot 'M1' is Empty
Slot 'M2' has 512 MB


You have a total of 512MB of memory. That was barely sufficient for XP, it is not even borderline useful for Vista. You need to increase the memory to 2GB and you will see a huge difference in performance.

Are you in the UK? If so, this site, MrMemory, has 1GB modules for £21.40 (£25.68 inc. VAT). I'm sure there are many other sites that you can buy from as well.

Buy two. They are easy to install. I can't find a web site for your MiTak but if you have the users guide it should tell you how to replace the memory.
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#8
chipper1

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Thanks so much for your help. Yes it is basically useless at the moment. Why it only ever had that amount of memory in the first place I don't know. Now is it easy to install? Is the one that you posted me suitable for what I need?

Also for my Windows Vista PC, I think this is the more complicated as Its an Acer Aspire T180, 220-240vac 3.15a, 50hz and a PC. Keeps freezing and wont work again unless I turn it off at the wall. Everyday it is crashing and then the tower light goes a stable red and then the tower starts beeping and it wont turn back on, sometimes of a day or two. It works great when its working, fast etc.
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#9
Ztruker

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The web site says it is the right one for your computer, that's all I can tell you since I can't find a web site that has the users guide or service manual for the notebook.

For the Desktop PC, my first thought is that it's overheating. How old is it? Have you ever opened the case and cleaned out the dust bunnies from heat sinks, fans and grill openings?

Read here: Maintenance Safety, Cleaning, and ESD

Also, download, install and run WhoCrashed. It looks in C:\Windows\Minidump for any crash dump files, analyzes them and gives you a report. Select the reports shown with your mouse then paste that into a reply here. If it's not a heat problem then this may give us a clue as to the cause.
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#10
chipper1

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Thanks for that. Is it free? I cant see where the actual download part is? Do you know?

OK I downloaded it! and now I am just wondering how do I actually get the crash report the next time it crashes?

Edited by chipper1, 26 December 2011 - 07:06 PM.

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#11
Ztruker

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Click on Download at the top. Scroll down to

Crash Analysis Tools

WhoCrashed 3.03
Comprehensible crash dump analysis tool
for Windows 7/Vista/XP/2008/2003 (x86 and x64)


and click on it. That will download whocrashedSetup.exe
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#12
chipper1

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OK I downloaded it! and now I am just wondering how do I actually get the crash report the next time it crashes?
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#13
Ztruker

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Run it now. As I said, "It looks in C:\Windows\Minidump for any crash dump files, analyzes them and gives you a report".
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#14
chipper1

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OK I have clicked analysis and it is doing it now.
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#15
chipper1

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Crash Dump Analysis
--------------------------------------------------------------------------------

Crash dump directory: C:\Windows\Minidump

Crash dumps are enabled on your computer.


On Sat 24/12/2011 03:49:57 GMT your computer crashed
crash dump file: C:\Windows\Minidump\Mini122411-01.dmp
This was probably caused by the following module: ntkrnlpa.exe (nt+0x98379)
Bugcheck code: 0x50 (0xFFFFFFFFE2A34C47, 0x1, 0xFFFFFFFF822FD3B4, 0x2)
Error: PAGE_FAULT_IN_NONPAGED_AREA
file path: C:\Windows\system32\ntkrnlpa.exe
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: NT Kernel & System
Bug check description: This indicates that invalid system memory has been referenced.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
The crash took place in the Windows kernel. Possibly this problem is caused by another driver which cannot be identified at this time.


On Sat 24/12/2011 03:49:57 GMT your computer crashed
crash dump file: C:\Windows\memory.dmp
This was probably caused by the following module: ntkrpamp.exe (nt!NtFreeVirtualMemory+0x1341C)
Bugcheck code: 0x50 (0xFFFFFFFFE2A34C47, 0x1, 0xFFFFFFFF822FD3B4, 0x2)
Error: PAGE_FAULT_IN_NONPAGED_AREA
Bug check description: This indicates that invalid system memory has been referenced.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: ntkrpamp.exe .
Google query: ntkrpamp.exe PAGE_FAULT_IN_NONPAGED_AREA





--------------------------------------------------------------------------------
Conclusion
--------------------------------------------------------------------------------

2 crash dumps have been found and analyzed. A third party driver has been identified to be causing system crashes on your computer. It is strongly suggested that you check for updates for these drivers on their company websites. Click on the links below to search with Google for updates for these drivers:

ntkrpamp.exe

If no updates for these drivers are available, try searching with Google on the names of these drivers in combination the errors that have been reported for these drivers and include the brand and model name of your computer as well in the query. This often yields interesting results from discussions from users who have been experiencing similar problems.


Read the topic general suggestions for troubleshooting system crashes for more information.

Note that it's not always possible to state with certainty whether a reported driver is actually responsible for crashing your system or that the root cause is in another module. Nonetheless it's suggested you look for updates for the products that these drivers belong to and regularly visit Windows update or enable automatic updates for Windows. In case a piece of malfunctioning hardware is causing trouble, a search with Google on the bug check errors together with the model name and brand of your computer may help you investigate this further.
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