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dell e5500

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Have a friends computer here which freezes up after boot. She reports it has "always done this". Removed hard drive and scanned for viri against eset node 32 enabled machine. Nothing found. re-installed in her laptop, loading task manager and closing task manager enables the computer to act perfectly normal until the next boot where one has to again bring up task manager and then close it to use the computer. Put in new hard drive and re-installed OS from recovery disk. Hardware works fine. Started installing drivers until the broadcom driver and problem re-appeared. Updated driver, flashed bios and machine works as expected. Put old hard drive back in with all of her APPS, uninstalled network card,removed old broadcom driver, installed network card with new, no dice. machine hardware test good, hard drive shows no errors. Because of the software that she has on there ideally I would like to keep her computer in tact. IDeas? Thanks!
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:welcome: Timedok
Run hard drive diagnostics
Make sure, you select tool, which is appropriate for the brand of your hard drive.
Depending on the program, it'll create bootable floppy, or bootable CD.
If downloaded file is of .iso type, use ImgBurn: http://www.imgburn.com/ to burn .iso file to a CD (select "Write image file to disc" option), and make the CD bootable.

NOTE. If your hard drive is made by Toshiba, unfortunately, you're out of luck, because Toshiba doesn't provide any diagnostic tool.

Thanks to Broni for the instructions :thumbsup:

Did you install the drivers in the correct order http://support.dell....4&isLegacy=true
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