[integrinB4]

Step 6: Extra.txt

I cannot find the Extras.txt report. it did not automatically pop up. There is an Extras.txt on my desktop created and last moidifwed on 12/31/11, which is from when I ran OTL for the inital posting before I started to receive help.

Where else would the recent report be?

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What symptoms do you still have?

Are you booting into normal mode? If not what is the issue?

I know this was a lot of work and we still have some major pieces to address.

CompCav

[CompCav]

What symptoms do you still have?

Are you booting into normal mode? If not what is the issue?

I know this was a lot of work and we still have some major pieces to address.

CompCav

[CompCav]

Post the extras from 12/31

[integrinB4]

OTL Extras logfile created on: 12/31/2011 9:51:05 AM - Run 1
OTL by OldTimer - Version 3.2.31.0 Folder = C:\Users\Mike\Desktop
64bit- Professional Service Pack 1 (Version = 6.1.7601) - Type = NTWorkstation
Internet Explorer (Version = 8.0.7601.17514)
Locale: 00000409 | Country: United States | Language: ENU | Date Format: M/d/yyyy

5.75 Gb Total Physical Memory | 4.11 Gb Available Physical Memory | 71.44% Memory free
11.50 Gb Paging File | 10.07 Gb Available in Paging File | 87.61% Paging File free
Paging file location(s): ?:\pagefile.sys [binary data]

%SystemDrive% = C: | %SystemRoot% = C:\Windows | %ProgramFiles% = C:\Program Files (x86)
Drive C: | 584.07 Gb Total Space | 411.51 Gb Free Space | 70.46% Space Free | Partition Type: NTFS
Drive D: | 12.00 Gb Total Space | 2.14 Gb Free Space | 17.85% Space Free | Partition Type: NTFS

Computer Name: DESKTOP | User Name: Mike | Logged in as Administrator.
Boot Mode: SafeMode with Networking | Scan Mode: Current user | Quick Scan | Include 64bit Scans
Company Name Whitelist: On | Skip Microsoft Files: On | No Company Name Whitelist: On | File Age = 30 Days

========== Extra Registry (SafeList) ==========


========== File Associations ==========

64bit: [HKEY_LOCAL_MACHINE\SOFTWARE\Classes\<extension>]
.url[@ = InternetShortcut] -- C:\Windows\SysNative\rundll32.exe (Microsoft Corporation)

[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\<extension>]
.cpl [@ = cplfile] -- C:\Windows\SysWow64\control.exe (Microsoft Corporation)

[HKEY_CURRENT_USER\SOFTWARE\Classes\<extension>]
.html [@ = FirefoxHTML] -- C:\Program Files (x86)\Mozilla Firefox\firefox.exe (Mozilla Corporation)

========== Shell Spawning ==========

64bit: [HKEY_LOCAL_MACHINE\SOFTWARE\Classes\<key>\shell\[command]\command]
batfile [open] -- "%1" %*
cmdfile [open] -- "%1" %*
comfile [open] -- "%1" %*
exefile [open] -- "%1" %*
helpfile [open] -- Reg Error: Key error.
inffile [install] -- %SystemRoot%\System32\InfDefaultInstall.exe "%1" (Microsoft Corporation)
InternetShortcut [open] -- "C:\Windows\System32\rundll32.exe" "C:\Windows\System32\ieframe.dll",OpenURL %l (Microsoft Corporation)
InternetShortcut [print] -- "C:\Windows\System32\rundll32.exe" "C:\Windows\System32\mshtml.dll",PrintHTML "%1" (Microsoft Corporation)
piffile [open] -- "%1" %*
regfile [merge] -- Reg Error: Key error.
scrfile [config] -- "%1"
scrfile [install] -- rundll32.exe desk.cpl,InstallScreenSaver %l
scrfile [open] -- "%1" /S
txtfile [edit] -- Reg Error: Key error.
Unknown [openas] -- %SystemRoot%\system32\rundll32.exe %SystemRoot%\system32\shell32.dll,OpenAs_RunDLL %1
Directory [cmd] -- cmd.exe /s /k pushd "%V" (Microsoft Corporation)
Directory [find] -- %SystemRoot%\Explorer.exe (Microsoft Corporation)
Folder [open] -- %SystemRoot%\Explorer.exe (Microsoft Corporation)
Folder [explore] -- Reg Error: Value error.
Drive [find] -- %SystemRoot%\Explorer.exe (Microsoft Corporation)

[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\<key>\shell\[command]\command]
batfile [open] -- "%1" %*
cmdfile [open] -- "%1" %*
comfile [open] -- "%1" %*
cplfile [cplopen] -- %SystemRoot%\System32\control.exe "%1",%* (Microsoft Corporation)
exefile [open] -- "%1" %*
helpfile [open] -- Reg Error: Key error.
inffile [install] -- %SystemRoot%\System32\InfDefaultInstall.exe "%1" (Microsoft Corporation)
piffile [open] -- "%1" %*
regfile [merge] -- Reg Error: Key error.
scrfile [config] -- "%1"
scrfile [install] -- rundll32.exe desk.cpl,InstallScreenSaver %l
scrfile [open] -- "%1" /S
txtfile [edit] -- Reg Error: Key error.
Unknown [openas] -- %SystemRoot%\system32\rundll32.exe %SystemRoot%\system32\shell32.dll,OpenAs_RunDLL %1
Directory [cmd] -- cmd.exe /s /k pushd "%V" (Microsoft Corporation)
Directory [find] -- %SystemRoot%\Explorer.exe (Microsoft Corporation)
Folder [open] -- %SystemRoot%\Explorer.exe (Microsoft Corporation)
Folder [explore] -- Reg Error: Value error.
Drive [find] -- %SystemRoot%\Explorer.exe (Microsoft Corporation)

========== Security Center Settings ==========

64bit: [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center]
"cval" = 0

64bit: [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\Monitoring]

64bit: [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\Svc]
"VistaSp1" = 28 4D B2 76 41 04 CA 01 [binary data]
"AntiVirusOverride" = 0
"AntiSpywareOverride" = 0
"FirewallOverride" = 0

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center]

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\Svc]

========== Firewall Settings ==========

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\SharedAccess\Parameters\FirewallPolicy\DomainProfile]
"DisableNotifications" = 0
"EnableFirewall" = 1

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\SharedAccess\Parameters\FirewallPolicy\StandardProfile]
"DisableNotifications" = 0
"EnableFirewall" = 1

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\SharedAccess\Parameters\FirewallPolicy\PublicProfile]
"DisableNotifications" = 0
"EnableFirewall" = 1

========== Authorized Applications List ==========


========== HKEY_LOCAL_MACHINE Uninstall List ==========

64bit: [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall]
"{071c9b48-7c32-4621-a0ac-3f809523288f}" = Microsoft Visual C++ 2005 Redistributable (x64)
"{07EEE598-5F21-4B57-B40B-46592625B3D9}" = Zune Language Pack (PTB)
"{1199FAD5-9546-44f3-81CF-FFDB8040B7BF}_Canon_MX320_series" = Canon MX320 series MP Drivers
"{1CCF1727-A817-4FEE-A028-5466FB542934}" = Motorola Mobile Drivers Installation 5.2.0
"{1E9FC118-651D-4934-97BE-E53CAE5C7D45}" = Microsoft_VC80_MFCLOC_x86_x64
"{26280024-DFB7-4967-90DB-7F9C6660D01E}" = HP MediaSmart SmartMenu
"{26A24AE4-039D-4CA4-87B4-2F86416022FF}" = Java™ 6 Update 22 (64-bit)
"{2C4E2E4E-A7C9-4CCB-BF03-FE6EBD5D4AB7}" = Windows Mobile Device Updater Component
"{33EB1061-ABF1-4470-A540-32E97A610536}" = Apple Mobile Device Support
"{41BF0DE4-5BAE-4B88-AFD3-86A30B222186}" = Bonjour
"{4569AD91-47F4-4D9E-8FC9-717EC32D7AE1}" = Microsoft_VC80_CRT_x86_x64
"{5C93E291-A1CC-4E51-85C6-E194209FCDB4}" = Zune Language Pack (PTG)
"{5F02C14D-A630-4771-8409-0BA89FCCA8D6}" = iTunes
"{6740BCB0-5863-47F4-80F4-44F394DE4FE2}" = Zune Language Pack (NLD)
"{6B33492E-FBBC-4EC3-8738-09E16E395A10}" = Zune Language Pack (ESP)
"{7006ED29-58F2-40C3-AE87-039287AD20B6}" = Zune
"{8220EEFE-38CD-377E-8595-13398D740ACE}" = Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17
"{8557397C-A42D-486F-97B3-A2CBC2372593}" = Microsoft_VC90_ATL_x86_x64
"{90120000-002A-0000-1000-0000000FF1CE}" = Microsoft Office Office 64-bit Components 2007
"{90120000-002A-0409-1000-0000000FF1CE}" = Microsoft Office Shared 64-bit MUI (English) 2007
"{90120000-0116-0409-1000-0000000FF1CE}" = Microsoft Office Shared 64-bit Setup Metadata MUI (English) 2007
"{925D058B-564A-443A-B4B2-7E90C6432E55}" = Microsoft_VC80_ATL_x86_x64
"{92A3CA0D-55CD-4C5D-BA95-5C2600C20F26}" = Microsoft_VC90_CRT_x86_x64
"{95120000-00B9-0409-1000-0000000FF1CE}" = Microsoft Application Error Reporting
"{A472B9E4-0AFF-4F7B-B25D-F64F8E928AAB}" = Microsoft_VC90_MFC_x86_x64
"{B6E3757B-5E77-3915-866A-CCFC4B8D194C}" = Microsoft Visual C++ 2005 ATL Update kb973923 - x64 8.0.50727.4053
"{BE236D9A-52EC-4A17-82DA-84B5EAD31E3E}" = Zune Language Pack (DEU)
"{C5D37FFA-7483-410B-982B-91E93FD3B7DA}" = Zune Language Pack (ITA)
"{C68D33B1-0204-4EBE-BC45-A6E432B1D13A}" = Zune Language Pack (FRA)
"{C8C1BAD5-54E6-4146-AD07-3A8AD36569C3}" = Microsoft_VC80_MFC_x86_x64
"{EE936C7A-EA40-31D5-9B65-8E3E089C3828}" = Microsoft Visual C++ 2008 ATL Update kb973924 - x64 9.0.30729.4148
"CANONIJINBOXADDON100" = Canon Inkjet Printer Driver Add-On Module
"LSI Soft Modem" = LSI PCI-SV92EX Soft Modem
"NVIDIA Drivers" = NVIDIA Drivers
"PC-Doctor for Windows" = Hardware Diagnostic Tools
"Zune" = Zune

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall]
"{002B1E90-3241-4D45-8831-E89020F8E7E6}" = EndNote X2
"{002D9D5E-29BA-3E6D-9BC4-3D7D6DBC735C}" = Microsoft Visual C++ 2008 ATL Update kb973924 - x86 9.0.30729.4148
"{033E378E-6AD3-4AD5-BDEB-CBD69B31046C}" = Microsoft_VC90_ATL_x86
"{08D2E121-7F6A-43EB-97FD-629B44903403}" = Microsoft_VC90_CRT_x86
"{0D2DBE8A-43D0-7830-7AE7-CA6C99A832E7}" = Adobe Community Help
"{0F3647F8-E51D-4FCC-8862-9A8D0C5ACF25}" = Microsoft_VC80_ATL_x86
"{15BC8CD0-A65B-47D0-A2DD-90A824590FA8}" = Microsoft Works
"{1896E712-2B3D-45eb-BCE9-542742A51032}" = PictureMover
"{1FBF6C24-C1FD-4101-A42B-0C564F9E8E79}" = CyberLink DVD Suite Deluxe
"{254C37AA-6B72-4300-84F6-98A82419187E}" = ActiveCheck component for HP Active Support Library
"{26A24AE4-039D-4CA4-87B4-2F83216022FF}" = Java™ 6 Update 22
"{3023EBDA-BF1B-4831-B347-E5018555F26E}" = HP MediaSmart Movie Themes
"{3248F0A8-6813-11D6-A77B-00B0D0150080}" = J2SE Runtime Environment 5.0 Update 8
"{37D59F62-2FC7-412D-AA55-3D0E6A9BD9C7}" = Microsoft Live Search Toolbar
"{40BF1E83-20EB-11D8-97C5-0009C5020658}" = Power2Go
"{44B2A0AB-412E-4F8C-B058-D1E8AECCDFF5}" = PowerRecover
"{4A03706F-666A-4037-7777-5F2748764D10}" = Java Auto Updater
"{4F46FDB9-B906-47BF-B3D5-C62E01B3C5EE}" = HP Support Assistant
"{5B295588-59C1-4386-9F85-BB4BEDCB0D22}" = HP Customer Experience Enhancements
"{635FED5B-2C6D-49BE-87E6-7A6FCD22BC5A}" = Microsoft_VC90_MFC_x86
"{6421F085-1FAA-DE13-D02A-CFB412C522A4}" = Acrobat.com
"{65DA2EC9-0642-47E9-AAE2-B5267AA14D75}" = Activation Assistant for the 2007 Microsoft Office suites
"{669D4A35-146B-4314-89F1-1AC3D7B88367}" = HPAsset component for HP Active Support Library
"{770657D0-A123-3C07-8E44-1C83EC895118}" = Microsoft Visual C++ 2005 ATL Update kb973923 - x86 8.0.50727.4053
"{837b34e3-7c30-493c-8f6a-2b0f04e2912c}" = Microsoft Visual C++ 2005 Redistributable
"{86B3F2D6-AC2B-4E88-8AE1-F2F77F781B0C}" = EndNote X3
"{89F4137D-6C26-4A84-BDB8-2E5A4BB71E00}" = Microsoft Silverlight
"{90120000-0015-0409-0000-0000000FF1CE}" = Microsoft Office Access MUI (English) 2007
"{90120000-0015-0409-0000-0000000FF1CE}_ENTERPRISER_{2FC4457D-409E-466F-861F-FB0CB796B53E}" = Microsoft Office 2007 Service Pack 2 (SP2)
"{90120000-0016-0409-0000-0000000FF1CE}" = Microsoft Office Excel MUI (English) 2007
"{90120000-0016-0409-0000-0000000FF1CE}_ENTERPRISER_{2FC4457D-409E-466F-861F-FB0CB796B53E}" = Microsoft Office 2007 Service Pack 2 (SP2)
"{90120000-0018-0409-0000-0000000FF1CE}" = Microsoft Office PowerPoint MUI (English) 2007
"{90120000-0018-0409-0000-0000000FF1CE}_ENTERPRISER_{2FC4457D-409E-466F-861F-FB0CB796B53E}" = Microsoft Office 2007 Service Pack 2 (SP2)
"{90120000-0019-0409-0000-0000000FF1CE}" = Microsoft Office Publisher MUI (English) 2007
"{90120000-0019-0409-0000-0000000FF1CE}_ENTERPRISER_{2FC4457D-409E-466F-861F-FB0CB796B53E}" = Microsoft Office 2007 Service Pack 2 (SP2)
"{90120000-001A-0409-0000-0000000FF1CE}" = Microsoft Office Outlook MUI (English) 2007
"{90120000-001A-0409-0000-0000000FF1CE}_ENTERPRISER_{2FC4457D-409E-466F-861F-FB0CB796B53E}" = Microsoft Office 2007 Service Pack 2 (SP2)
"{90120000-001B-0409-0000-0000000FF1CE}" = Microsoft Office Word MUI (English) 2007
"{90120000-001B-0409-0000-0000000FF1CE}_ENTERPRISER_{2FC4457D-409E-466F-861F-FB0CB796B53E}" = Microsoft Office 2007 Service Pack 2 (SP2)
"{90120000-001F-0409-0000-0000000FF1CE}" = Microsoft Office Proof (English) 2007
"{90120000-001F-0409-0000-0000000FF1CE}_ENTERPRISER_{ABDDE972-355B-4AF1-89A8-DA50B7B5C045}" = Microsoft Office Proofing Tools 2007 Service Pack 2 (SP2)
"{90120000-001F-040C-0000-0000000FF1CE}" = Microsoft Office Proof (French) 2007
"{90120000-001F-040C-0000-0000000FF1CE}_ENTERPRISER_{F580DDD5-8D37-4998-968E-EBB76BB86787}" = Microsoft Office Proofing Tools 2007 Service Pack 2 (SP2)
"{90120000-001F-0C0A-0000-0000000FF1CE}" = Microsoft Office Proof (Spanish) 2007
"{90120000-001F-0C0A-0000-0000000FF1CE}_ENTERPRISER_{187308AB-5FA7-4F14-9AB9-D290383A10D9}" = Microsoft Office Proofing Tools 2007 Service Pack 2 (SP2)
"{90120000-0020-0409-0000-0000000FF1CE}" = Compatibility Pack for the 2007 Office system
"{90120000-002A-0000-1000-0000000FF1CE}_ENTERPRISER_{E64BA721-2310-4B55-BE5A-2925F9706192}" = Microsoft Office 2007 Service Pack 2 (SP2)
"{90120000-002A-0409-1000-0000000FF1CE}_ENTERPRISER_{DE5A002D-8122-4278-A7EE-3121E7EA254E}" = Microsoft Office 2007 Service Pack 2 (SP2)
"{90120000-002C-0409-0000-0000000FF1CE}" = Microsoft Office Proofing (English) 2007
"{90120000-0044-0409-0000-0000000FF1CE}" = Microsoft Office InfoPath MUI (English) 2007
"{90120000-0044-0409-0000-0000000FF1CE}_ENTERPRISER_{2FC4457D-409E-466F-861F-FB0CB796B53E}" = Microsoft Office 2007 Service Pack 2 (SP2)
"{90120000-006E-0409-0000-0000000FF1CE}" = Microsoft Office Shared MUI (English) 2007
"{90120000-006E-0409-0000-0000000FF1CE}_ENTERPRISER_{DE5A002D-8122-4278-A7EE-3121E7EA254E}" = Microsoft Office 2007 Service Pack 2 (SP2)
"{90120000-00A1-0409-0000-0000000FF1CE}" = Microsoft Office OneNote MUI (English) 2007
"{90120000-00A1-0409-0000-0000000FF1CE}_ENTERPRISER_{2FC4457D-409E-466F-861F-FB0CB796B53E}" = Microsoft Office 2007 Service Pack 2 (SP2)
"{90120000-00BA-0409-0000-0000000FF1CE}" = Microsoft Office Groove MUI (English) 2007
"{90120000-00BA-0409-0000-0000000FF1CE}_ENTERPRISER_{2FC4457D-409E-466F-861F-FB0CB796B53E}" = Microsoft Office 2007 Service Pack 2 (SP2)
"{90120000-0114-0409-0000-0000000FF1CE}" = Microsoft Office Groove Setup Metadata MUI (English) 2007
"{90120000-0114-0409-0000-0000000FF1CE}_ENTERPRISER_{2FC4457D-409E-466F-861F-FB0CB796B53E}" = Microsoft Office 2007 Service Pack 2 (SP2)
"{90120000-0115-0409-0000-0000000FF1CE}" = Microsoft Office Shared Setup Metadata MUI (English) 2007
"{90120000-0115-0409-0000-0000000FF1CE}_ENTERPRISER_{DE5A002D-8122-4278-A7EE-3121E7EA254E}" = Microsoft Office 2007 Service Pack 2 (SP2)
"{90120000-0116-0409-1000-0000000FF1CE}_ENTERPRISER_{DE5A002D-8122-4278-A7EE-3121E7EA254E}" = Microsoft Office 2007 Service Pack 2 (SP2)
"{90120000-0117-0409-0000-0000000FF1CE}" = Microsoft Office Access Setup Metadata MUI (English) 2007
"{90120000-0117-0409-0000-0000000FF1CE}_ENTERPRISER_{2FC4457D-409E-466F-861F-FB0CB796B53E}" = Microsoft Office 2007 Service Pack 2 (SP2)
"{91120000-0030-0000-0000-0000000FF1CE}" = Microsoft Office Enterprise 2007
"{91120000-0030-0000-0000-0000000FF1CE}_ENTERPRISER_{0B36C6D6-F5D8-4EAF-BF94-4376A230AD5B}" = Microsoft Office 2007 Service Pack 2 (SP2)
"{91120000-0030-0000-0000-0000000FF1CE}_ENTERPRISER_{3D019598-7B59-447A-80AE-815B703B84FF}" = Security Update for Microsoft Office system 2007 (972581)
"{92D58719-BBC1-4CC3-A08B-56C9E884CC2C}" = Microsoft_VC80_CRT_x86
"{94CAC2F1-C856-47F4-AF24-65A1E75AEDB9}" = MotoHelper MergeModules
"{95120000-00AF-0409-0000-0000000FF1CE}" = Microsoft Office PowerPoint Viewer 2007 (English)
"{9A25302D-30C0-39D9-BD6F-21E6EC160475}" = Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17
"{9DEF9686-CCB2-47B7-BF83-B49EA21FA016}" = HP MediaSmart Demo
"{A2BCA9F1-566C-4805-97D1-7FDC93386723}" = Adobe AIR
"{AC76BA86-1033-F400-7760-000000000005}" = Adobe Acrobat X Pro - English, Français, Deutsch
"{AC76BA86-7AD7-1033-7B44-A94000000001}" = Adobe Reader 9.4.5
"{B2EE25B9-5B00-4ACF-94F0-92433C28C39E}" = HP MediaSmart Music/Photo/Video
"{B53E61D7-7C80-40DF-82D2-CF5390D6D20A}" = HP Advisor
"{B8AC1A89-FFD1-4F97-8051-E505A160F562}" = HP Odometer
"{B9A03B7B-E0FF-4FB3-BA83-762E58A1B0AA}" = HP Support Information
"{C41300B9-185D-475E-BFEC-39EF732F19B1}" = Apple Software Update
"{C59C179C-668D-49A9-B6EA-0121CCFC1243}" = LabelPrint
"{C611CF88-969D-43E6-A877-D6D6439DD081}" = HP Remote Solution
"{CB099890-1D5F-11D5-9EA9-0050BAE317E1}" = PowerDirector
"{D1A19B02-817E-4296-A45B-07853FD74D57}" = Microsoft_VC80_MFC_x86
"{D46D081B-F60E-467E-A7C4-117B70D76731}" = HP Update
"{D92BBB52-82FF-42ED-8A3C-4E062F944AB7}" = Microsoft_VC80_MFCLOC_x86
"{DAEAFD68-BB4A-4507-A241-C8804D2EA66D}" = Apple Application Support
"{DCCAD079-F92C-44DA-B258-624FC6517A5A}" = HP MediaSmart DVD
"{DD6C316A-FE75-4FBB-9D22-4C1920232B72}" = LightScribe System Software
"{DE3A9DC5-9A5D-6485-9662-347162C7E4CA}" = Adobe Media Player
"{DF802C05-4660-418c-970C-B988ADB1D316}" = Microsoft Live Search Toolbar
"{E9E34215-82EF-4909-BE2F-F581F0DC9062}" = DirectX for Managed Code Update (Summer 2004)
"{EB900AF8-CC61-4E15-871B-98D1EA3E8025}" = QuickTime
"{ECEA7878-2100-4525-915D-B09174E36971}" = Trend Micro OfficeScan Client
"{F132AF7F-7BCA-4EDE-8A7C-958108FE7DBC}" = Realtek High Definition Audio Driver
"{F3B912F5-EB57-45AA-B3D1-EB532BCF6EF8}" = HP Setup
"{FF66E9F6-83E7-3A3E-AF14-8DE9A809A6A4}" = Microsoft Visual C++ 2008 Redistributable - x86 9.0.21022
"Activation Assistant for the 2007 Microsoft Office suites" = Activation Assistant for the 2007 Microsoft Office suites
"Adobe AIR" = Adobe AIR
"Adobe Flash Player ActiveX" = Adobe Flash Player 11 ActiveX
"Adobe Flash Player Plugin" = Adobe Flash Player 10 Plugin
"Akamai" = Akamai NetSession Interface Service
"Canon MX320 series User Registration" = Canon MX320 series User Registration
"CanonMyPrinter" = Canon Utilities My Printer
"chc.4875E02D9FB21EE389F73B8D1702B320485DF8CE.1" = Adobe Community Help
"com.adobe.amp.4875E02D9FB21EE389F73B8D1702B320485DF8CE.1" = Adobe Media Player
"com.adobe.mauby.4875E02D9FB21EE389F73B8D1702B320485DF8CE.1" = Acrobat.com
"ENTERPRISER" = Microsoft Office Enterprise 2007
"ffdshow_is1" = ffdshow [rev 2527] [2008-12-19]
"Homepage Protection" = Homepage Protection
"HP Remote Solution" = HP Remote Solution
"InstallShield_{1FBF6C24-C1FD-4101-A42B-0C564F9E8E79}" = CyberLink DVD Suite Deluxe
"InstallShield_{3023EBDA-BF1B-4831-B347-E5018555F26E}" = HP MediaSmart Movie Themes
"InstallShield_{40BF1E83-20EB-11D8-97C5-0009C5020658}" = Power2Go
"InstallShield_{B2EE25B9-5B00-4ACF-94F0-92433C28C39E}" = HP MediaSmart Music/Photo/Video
"InstallShield_{C59C179C-668D-49A9-B6EA-0121CCFC1243}" = LabelPrint
"InstallShield_{CB099890-1D5F-11D5-9EA9-0050BAE317E1}" = PowerDirector
"InstallShield_{DCCAD079-F92C-44DA-B258-624FC6517A5A}" = HP MediaSmart DVD
"KLiteCodecPack_is1" = K-Lite Mega Codec Pack 1.18
"Malwarebytes' Anti-Malware_is1" = Malwarebytes Anti-Malware version 1.60.0.1800
"MotoHelper" = MotoHelper 2.0.51 Driver 5.2.0
"Mozilla Firefox (3.6.16)" = Mozilla Firefox (3.6.16)
"Mozilla Thunderbird (3.1.16)" = Mozilla Thunderbird (3.1.16)
"ResearchSoft Direct Export Helper" = ResearchSoft Direct Export Helper
"Verizon V CAST Media Manager" = Verizon V CAST Media Manager

========== HKEY_CURRENT_USER Uninstall List ==========

[HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall]
"Akamai" = Akamai NetSession Interface

========== Last 10 Event Log Errors ==========

Error reading Event Logs: The Event Service is not operating properly or the Event Logs are corrupt!

< End of report >

[integrinB4]

Do you want me to boot into normal mode?

[CompCav]

Yes and tell me what symptoms your computer is having.

[integrinB4]

I've rebooted in normal mode.

I am not experiencing any google redirects or receiving any odd virus warnings like Win 7 Internet Security 2012.

However, in my Control Panel -> All control Panel Items -> Notification Area Icons
there is still an item:
jvb.exe (Win 7 Internet Security 2012)
This looks suspicious.


I am running MBAM to see if it still detects any issues.
I am also running the trend micro officescan.
It apepars that last night 1/3/12 between 11:53 and 11:57 trend micro officescan logged several virus/malware entries.
TROJ_FAKEAV.DAM and TROJ_GEN.RC1C1LT both located in C:\Windows\assembly\temp\U\800000cb.$ (or a similar location only differing by a few letters)
There are no logs after these. These notifications were the same ones that started showing up when I initally saw that the computer became infected.

I will let the scans run overnight and post the findings in the morning as I think they will take an hour at least.

[integrinB4]

before I went to bed, trend micro office scan Real Time scan detected HKTL_COINMINER (Some sort of spyware/grayware). Not sure if this is related to what we were dealing with.

I will post the full officescan and MBAM results in the morning.

[integrinB4]

MBAM-log:

Malwarebytes Anti-Malware 1.60.0.1800
www.malwarebytes.org

Database version: v2012.01.05.01

Windows 7 Service Pack 1 x64 NTFS
Internet Explorer 8.0.7601.17514
Mike :: DESKTOP [administrator]

1/4/2012 11:30:42 PM
mbam-log-2012-01-04 (23-30-42).txt

Scan type: Full scan
Scan options enabled: Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken | PUP | PUM
Scan options disabled: P2P
Objects scanned: 438449
Time elapsed: 1 hour(s), 48 minute(s), 21 second(s)

Memory Processes Detected: 0
(No malicious items detected)

Memory Modules Detected: 0
(No malicious items detected)

Registry Keys Detected: 0
(No malicious items detected)

Registry Values Detected: 0
(No malicious items detected)

Registry Data Items Detected: 0
(No malicious items detected)

Folders Detected: 0
(No malicious items detected)

Files Detected: 0
(No malicious items detected)

(end)

[integrinB4]

Also, the trend micro office full system scan completed with nothing found.

HOWEVER: The real-time monitor for trend micor office scanner continue to detect
TROJ_FAKEAV.DAM and TROJ_GEN.RC1C1LT both located in C:\Windows\assembly\temp\U\800000cb.$

Also, everytime I start IE, I get a message that
"Your homepage settings have changed

Would you like to:
Use homepage setting:
Use new setting
Use computer's original homepage"

The page that comes up when I start IE is "about:blank"

I assume this is some leftover part of the malware that is involved in the redirects.

[CompCav]

My instructor must approve my next post for the continuing fix and malware removal from your computer.

To expedite the preparation, please locate your Windows 7 repair disk or if you do not have one please make one

If you have not made one, please follow these directions to make one:

Click Start > All Programs > Maintenance > Create a System Repair Disc

Insert a CD/DVD into the drive and press Create disc

Once it completes remove it and label it Windows 7 64bit System Repair Disk.

[CompCav]

Download aswMBR.exe ( 1.8mb ) to your desktop.
Double click the aswMBR.exe to run it Click the "Scan" button to start scan



On completion of the scan click save log, save it to your desktop and post in your next reply

[integrinB4]

I downloaded aswMBR. Upon running, it promots a window:

"This application can use the Avast! Free Antivirus for scannin. It is recommended to download it for better detection results. Would you like to download the latest Avast! virus definitions?"

Do you want me to say yes or is this a different program?

[integrinB4]

I said no, and this is what teh scan provided. Pleaes let me know if you want me to say "yes" to teh update and I can run this again.

aswMBR version 0.9.9.1297 Copyright© 2011 AVAST Software
Run date: 2012-01-07 09:33:07
-----------------------------
09:33:07.619 OS Version: Windows x64 6.1.7601 Service Pack 1
09:33:07.619 Number of processors: 4 586 0x502
09:33:07.619 ComputerName: DESKTOP UserName: Mike
09:33:09.225 Initialize success
09:36:41.752 Disk 0 (boot) \Device\Harddisk0\DR0 -> \Device\0000005a
09:36:41.752 Disk 0 Vendor: WDC_WD64 01.0 Size: 610480MB BusType: 3
09:36:41.768 Disk 0 MBR read successfully
09:36:41.768 Disk 0 MBR scan
09:36:41.768 Disk 0 unknown MBR code
09:36:41.783 Disk 0 Partition 1 80 (A) 07 HPFS/NTFS NTFS 100 MB offset 2048
09:36:41.799 Disk 0 Partition 2 00 07 HPFS/NTFS NTFS 598085 MB offset 206848
09:36:41.830 Disk 0 Partition 3 00 07 HPFS/NTFS NTFS 12293 MB offset 1225084928
09:36:41.830 Service scanning
09:36:45.481 Service TmFilter C:\Program Files (x86)\Trend Micro\OfficeScan Client\TmXPFlt.sys **LOCKED** 32
09:36:45.496 Service TmPreFilter C:\Program Files (x86)\Trend Micro\OfficeScan Client\TmPreFlt.sys **LOCKED** 32
09:36:45.933 Service VSApiNt C:\Program Files (x86)\Trend Micro\OfficeScan Client\VSApiNt.sys **LOCKED** 32
09:36:46.666 Modules scanning
09:36:46.682 Disk 0 trace - called modules:
09:36:46.713 ntoskrnl.exe CLASSPNP.SYS disk.sys ACPI.sys storport.sys hal.dll nvstor64.sys
09:36:46.729 1 nt!IofCallDriver -> \Device\Harddisk0\DR0[0xfffffa8005b6b060]
09:36:46.744 3 CLASSPNP.SYS[fffff8800196e43f] -> nt!IofCallDriver -> [0xfffffa8004ea4e40]
09:36:46.760 5 ACPI.sys[fffff88000fa07a1] -> nt!IofCallDriver -> \Device\0000005a[0xfffffa80058c53e0]
09:36:46.760 Scan finished successfully
09:37:17.679 Disk 0 MBR has been saved successfully to "C:\Users\Mike\Desktop\MBR.dat"
09:37:17.679 The log file has been saved successfully to "C:\Users\Mike\Desktop\aswMBR.txt"

[CompCav]

Either way is fine.

I will be back to you shortly.