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XP Security 2012 removal results in TCP/IP query failed


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#1
AdamC6

AdamC6

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Greetings all,

I "caught" the XP Security 2012 malware/virus and in removing it (with Malwarebytes), I appear to have messed up the registry on my old Gateway laptop -- specifically something to do with the local area connection (Intel Pro/1000 MT). All other functions, hardware and software are operating correctly (I believe). Only the internet connection (local) has been impacted. The wifi on this computer hasn't worked for years, so I have to repair the local connection.

XP Sp3 by the way.

I've read several old threads relating to TCP/IP query failed messages. None solved my problem.

I have uninstalled the ethernet card and reinstalled. I have tried netsh commands to reset. I've tried the winsock fix. I've tried IP config commands.

I'm at my wits end. I figure it is time to reformat -- but thought I'd ask and see if anyone has come up with a new approach.

I have tried every trick on this thread relating to TCP/IP.
http://www.geekstogo...the-connection/

None of those helped.

I'm pretty competent fixing most problems, but this one has me totally stumped.

Thanks in advance for any help that you can provide.

Log from OTL.txt follows:

OTL logfile created on: 1/11/2012 12:18:21 PM - Run 1
OTL by OldTimer - Version 3.2.31.0 Folder = C:\Documents and Settings\Adam Christmann\Desktop
Windows XP Professional Edition Service Pack 3 (Version = 5.1.2600) - Type = NTWorkstation
Internet Explorer (Version = 6.0.2900.5512)
Locale: 00000409 | Country: United States | Language: ENU | Date Format: M/d/yyyy

1022.98 Mb Total Physical Memory | 623.40 Mb Available Physical Memory | 60.94% Memory free
2.41 Gb Paging File | 2.02 Gb Available in Paging File | 84.05% Paging File free
Paging file location(s): C:\pagefile.sys 1536 3072 [binary data]

%SystemDrive% = C: | %SystemRoot% = C:\WINDOWS | %ProgramFiles% = C:\Program Files
Drive C: | 37.25 Gb Total Space | 26.32 Gb Free Space | 70.65% Space Free | Partition Type: NTFS
Drive D: | 526.34 Mb Total Space | 0.00 Mb Free Space | 0.00% Space Free | Partition Type: CDFS
Drive E: | 298.02 Gb Total Space | 199.66 Gb Free Space | 67.00% Space Free | Partition Type: FAT32

Computer Name: ADAM-D5CB56D61B | User Name: Adam Christmann | Logged in as Administrator.
Boot Mode: Normal | Scan Mode: Current user
Company Name Whitelist: Off | Skip Microsoft Files: Off | No Company Name Whitelist: On | File Age = 30 Days

========== Processes (SafeList) ==========

PRC - [2012/01/03 12:13:58 | 000,584,192 | ---- | M] (OldTimer Tools) -- C:\Documents and Settings\Adam Christmann\Desktop\OTL.exe
PRC - [2011/08/31 17:00:48 | 000,449,608 | ---- | M] (Malwarebytes Corporation) -- C:\Program Files\Malwarebytes' Anti-Malware\mbamgui.exe
PRC - [2011/08/31 17:00:48 | 000,366,152 | ---- | M] (Malwarebytes Corporation) -- C:\Program Files\Malwarebytes' Anti-Malware\mbamservice.exe
PRC - [2011/06/28 16:30:55 | 000,269,480 | ---- | M] (Avira GmbH) -- C:\Program Files\Avira\AntiVir Desktop\avguard.exe
PRC - [2011/03/28 15:15:53 | 000,076,968 | ---- | M] (Avira GmbH) -- C:\Program Files\Avira\AntiVir Desktop\avshadow.exe
PRC - [2011/03/28 15:15:40 | 000,136,360 | ---- | M] (Avira GmbH) -- C:\Program Files\Avira\AntiVir Desktop\sched.exe
PRC - [2011/03/28 15:15:29 | 000,281,768 | ---- | M] (Avira GmbH) -- C:\Program Files\Avira\AntiVir Desktop\avgnt.exe
PRC - [2011/02/28 13:19:34 | 000,109,728 | ---- | M] (Intel Corporation) -- C:\WINDOWS\system32\IPROSetMonitor.exe
PRC - [2009/11/03 14:48:54 | 000,874,768 | ---- | M] (Intel® Corporation) -- C:\Program Files\Intel\WiFi\bin\EvtEng.exe
PRC - [2009/11/03 14:45:48 | 001,372,160 | ---- | M] (Intel® Corporation) -- C:\Program Files\Intel\WiFi\bin\ZCfgSvc.exe
PRC - [2009/11/03 14:42:00 | 000,909,312 | ---- | M] (Intel® Corporation) -- C:\Program Files\Intel\WiFi\bin\S24EvMon.exe
PRC - [2009/11/03 14:35:14 | 001,202,448 | ---- | M] (Intel® Corporation) -- C:\Program Files\Common Files\Intel\WirelessCommon\iFrmewrk.exe
PRC - [2009/11/03 14:33:48 | 000,473,360 | ---- | M] (Intel® Corporation) -- C:\Program Files\Common Files\Intel\WirelessCommon\RegSrvc.exe
PRC - [2008/04/13 19:12:19 | 001,033,728 | ---- | M] (Microsoft Corporation) -- C:\WINDOWS\explorer.exe
PRC - [2007/08/09 14:48:40 | 000,528,384 | R--- | M] (VIA Technologies, Inc.) -- C:\Program Files\VIA\VIAudioi\SBADeck\ADeck.exe


========== Modules (No Company Name) ==========

MOD - [2010/06/17 14:27:22 | 000,355,688 | ---- | M] () -- C:\Program Files\Avira\AntiVir Desktop\sqlite3.dll
MOD - [2009/11/03 14:35:46 | 000,200,704 | ---- | M] () -- C:\Program Files\Intel\WiFi\bin\iWMSProv.dll


========== Win32 Services (SafeList) ==========

SRV - [2011/08/31 17:00:48 | 000,366,152 | ---- | M] (Malwarebytes Corporation) [Auto | Running] -- C:\Program Files\Malwarebytes' Anti-Malware\mbamservice.exe -- (MBAMService)
SRV - [2011/06/28 16:30:55 | 000,269,480 | ---- | M] (Avira GmbH) [Auto | Running] -- C:\Program Files\Avira\AntiVir Desktop\avguard.exe -- (AntiVirService)
SRV - [2011/03/28 15:15:40 | 000,136,360 | ---- | M] (Avira GmbH) [Auto | Running] -- C:\Program Files\Avira\AntiVir Desktop\sched.exe -- (AntiVirSchedulerService)
SRV - [2011/02/28 13:19:34 | 000,109,728 | ---- | M] (Intel Corporation) [Auto | Running] -- C:\WINDOWS\system32\IPROSetMonitor.exe -- (Intel® PROSet Monitoring Service) Intel®
SRV - [2009/11/03 14:48:54 | 000,874,768 | ---- | M] (Intel® Corporation) [Auto | Running] -- C:\Program Files\Intel\WiFi\bin\EvtEng.exe -- (EvtEng) Intel®
SRV - [2009/11/03 14:42:00 | 000,909,312 | ---- | M] (Intel® Corporation) [Auto | Running] -- C:\Program Files\Intel\WiFi\bin\S24EvMon.exe -- (S24EventMonitor) Intel®
SRV - [2009/11/03 14:33:48 | 000,473,360 | ---- | M] (Intel® Corporation) [Auto | Running] -- C:\Program Files\Common Files\Intel\WirelessCommon\RegSrvc.exe -- (RegSrvc) Intel®
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#2
Jintan

Jintan

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  • Malware Removal
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Welcome to GeeksToGo AdamC6,

Please do not create new threads when wanting to add info (like this part of a log file) - just use the Add Reply button, top/bottom right corner of the page.

I sense your TCP/IP stack has become corrupted by the infection you have, but without more info my trying to guess at a solution may instead further complicate things. You have posted what appears to be a partial OTL OTL.txt log, but only part, and not sure OTL would show us where the problem lies. Are you downloading to a different system, then using perhaps a flash/usb/pen drive to transfer things? May also need to use that method to get some scan results back here for me to check, though if so, use caution. Be very sure that "clean" computer has an active antivirus program monitoring usb drives. See if you can provide the following. The initial steps are my generic preparation routines, but please keep them in mind when working with the problem computer.


Right off see if you can access Safe Mode, where the malware is less active. At startup tap the F8 key about once per half-second, then select Safe Mode with Networking from the menu that will appear.


To make sure you have an accurate view of files there, make sure you can View Hidden Files. Also uncheck "Hide Extensions for Known File Types"



To keep them from interfering with the repairs, be sure to temporarily disable all antivirus/anti-spyware softwares while these steps are being completed. This can usually be done through right clicking the software's Taskbar icons, or accessing each software through Start - Programs. Here are some antivirus disable tips if needed.

-------

Click here and download OldTimer's OTL to your desktop, then click that to open the scan display. At the top click "Scan All Users", then click "Run Scan". Make no other changes at this time.

When the scan completes, it will open two notepad windows. OTL.Txt and Extras.Txt. These are also saved in the same location as OTL.exe. Post the contents of those back here please.

-----------

Click here and download the installer for Gmer to your desktop, then click that file to run Gmer.


Once the opening scan finishes, click on Scan (again, before scanning, make sure all other running programs are closed and no other actions like a scheduled antivirus scan will occur while this scan completes. Also do not use your computer during the scan).

When completed, click on the Copy button and rightclick on your Desktop, choose "New" > Text document. Once the file is created, open it and rightclick again and choose Paste. Copy the information and post it here please.

Note - If Gmer shows it has located infection once it's opening scan completes, do not click the Scan button. We don't want hidden malware settings to cause any problems. Instead, just click on the Copy button and rightclick on your Desktop, choose "New" > Text document. Once the file is created, open it and rightclick again and choose Paste. Copy the information and post it here please.

-----------

Download aswMBR ( 511KB ) to your desktop.
  • Double click the aswMBR.exe icon to run it
  • Decline a download of avast itself if offered
  • If avast! antivirus is already installed, go to the dropdown next to AV engine: and select (none)
  • Click the Scan button to start the scan
  • On completion of the scan, click the save log button, save it to your desktop and post it in your next reply.

I reposted the steps for OTL, so you know what to look for.
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