Jump to content

Welcome to Geeks to Go - Register now for FREE

Geeks To Go is a helpful hub, where thousands of volunteer geeks quickly serve friendly answers and support. Check out the forums and get free advice from the experts. Register now to gain access to all of our features, it's FREE and only takes one minute. Once registered and logged in, you will be able to create topics, post replies to existing threads, give reputation to your fellow members, get your own private messenger, post status updates, manage your profile and so much more.

Create Account How it Works
Photo

Help Needed, Take A Look Please


  • Please log in to reply

#1
enversion

enversion

    New Member

  • Member
  • Pip
  • 4 posts
Recently, my relatively new computer was shut down unexpectedly and encountered the blue screen of death, it was a frightening experience...

This is the error log:

Windows has recovered from a unexpected shutdown
Windows can check online for a solution to the problem


Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 1033

Additional information about the problem:
BCCode: 3b
BCP1: 00000000C0000005
BCP2: FFFFF88001086777
BCP3: FFFFF8800B3407B0
BCP4: 0000000000000000
OS Version: 6_1_7601
Service Pack: 1_0
Product: 768_1

Files that help describe the problem:
C:\Windows\Minidump\010412-33243-01.dmp
C:\Windows\Temp\WER-40107-0.sysdata.xml

Read our privacy statement online:
http://go.microsoft.....8&clcid=0x0409

If the online privacy statement is not available, please read our privacy statement offline:
C:\Windows\system32\en-US\erofflps.txt

The above are kinda technical stuff and i am still considered an amateur in computing, any help will be extremely appreciated. :) If you preferred a visual understanding of the problem, refer to the attached picture.

PS: I'm sorry for my poor English, it isn't my first language, it had be good if someone can explain the error to my poor soul. If i happened to be long winded or just purely ignorant, i apologise again.

PSS: If this post happened to be in the wrong section of the forum, i sincerely apologise for it, i am new here and this happened to be my first post, it had be appreciated if any Admins/Mods and help me move it to the relevant section.

Attached Thumbnails

  • Picture.jpg

  • 0

Advertisements


#2
rshaffer61

rshaffer61

    Moderator

  • Moderator
  • 34,114 posts
Download BlueScreenView
No installation required.
Double click on BlueScreenView.exe file to run the program.
When scanning is done, go Edit>Select All.
Go File>Save Selected Items, and save the report as BSOD.txt.
Open BSOD.txt in Notepad, copy all content, and paste it into your next reply.

Thanks to Broni for the instructions and program
  • 0

#3
enversion

enversion

    New Member

  • Topic Starter
  • Member
  • Pip
  • 4 posts
Sorry for the late reply, this is the content i copied over from BSOD.txt:

==================================================
Dump File : 010412-33243-01.dmp
Crash Time : 1/4/2012 3:39:38 PM
Bug Check String : SYSTEM_SERVICE_EXCEPTION
Bug Check Code : 0x0000003b
Parameter 1 : 00000000`c0000005
Parameter 2 : fffff880`01086777
Parameter 3 : fffff880`0b3407b0
Parameter 4 : 00000000`00000000
Caused By Driver : fltmgr.sys
Caused By Address : fltmgr.sys+1777
File Description :
Product Name :
Company :
File Version :
Processor : x64
Crash Address : ntoskrnl.exe+7cc40
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\010412-33243-01.dmp
Processors Count : 4
Major Version : 15
Minor Version : 7601
Dump File Size : 284,832
==================================================
  • 0

#4
rshaffer61

rshaffer61

    Moderator

  • Moderator
  • 34,114 posts
Go HERE and read the tutorial that shows how to do SFC or System File Checker and running in a Elevated Command Prompt in Vista and Win7.
  • 1

#5
enversion

enversion

    New Member

  • Topic Starter
  • Member
  • Pip
  • 4 posts
Thank You for the advise, have a nice day :)
  • 0

#6
rshaffer61

rshaffer61

    Moderator

  • Moderator
  • 34,114 posts
Did the instructions work and did it resolve the issue?
  • 0

#7
rshaffer61

rshaffer61

    Moderator

  • Moderator
  • 34,114 posts
Are you still having problems with your issue?
It has been 16 days since your last response and I was wondering if the issue has been resolved?
If so can you explain how it was resolved so others may be able to fix it if they have the same issue.
If not please let us know and we can continue with helping you to resolve the issue.
  • 0

#8
enversion

enversion

    New Member

  • Topic Starter
  • Member
  • Pip
  • 4 posts
I used the application you recommended and there was no error to this date, works pretty well i guess. Being an avid gamer, i think more problems will arise in the future, i will post any problems here to receive help.

PS: Sorry for the late reply, the notification G2G sent me ended up in the junk mail area, thus, i was unaware of a reply until i checked the junk mail today.
  • 0

#9
rshaffer61

rshaffer61

    Moderator

  • Moderator
  • 34,114 posts
No problem and I'm glad everything is working good for you. Please let us know if we can help you later. :thumbsup:
  • 0






Similar Topics

0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users

As Featured On:

Microsoft Yahoo BBC MSN PC Magazine Washington Post HP