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cannot open run files , virus wiped pc of firewall

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hi , i need help for my friends pc , she had virus red box alert and clicked on it , and now cannot open any files , the firewall has been removed , i cannot system restore , tried putting my back up disc for windows but it can't open it ? i can download files but when asked to run it says which program to open file with and nothing there , please help

her pc is



Edited by i'm_useless, 04 January 2012 - 12:19 PM.

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:welcome: i'm_useless

I suspect that you have some malware on your computer causing issues that we are not able to solve through means we can use here in the Tech Forums. I suggest you read the 'Start Here' topic found here. With these self-help tools you have a high chance of fixing the problems on your own. If you are still having problems after following Step 3 of the guide, continue with Step 4 and 5 and post in the Malware Forum. If you are unable to run any programs, Please create a topic stating what you have tried so far and that you are unable to run any programs. Also, Please do NOT post the logs in this thread.

If you are still having issues after the malware expert gives you a clean bill of health, Please return to THIS thread and we will pursue other options to help you solve your current problem(s).
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