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red.clientapps.yahoo.com - slow internet browsing [Solved]


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#1
troubled_PC

troubled_PC

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My internet browsing is extremely slow leading me to believe that I might have some malware. My anti-virus and anti-malware software (Microsoft Security Essentials) has detected nothing. When I bring up IE 9 it has a redirect on my address line: http://red.clientapp...//www.yahoo.com

I attempted a system restore and resetting of IE defaults and no change in performance. I ran the OTL and the contents of the OTL.txt is attached below.

Thank you in advance for any assistance that you can provide.

OTL logfile created on: 1/5/2012 6:13:45 PM - Run 1
OTL by OldTimer - Version 3.2.31.0 Folder = C:\Users\Michelle\Desktop
Home Premium Edition Service Pack 1 (Version = 6.1.7601) - Type = NTWorkstation
Internet Explorer (Version = 9.0.8112.16421)
Locale: 00000409 | Country: United States | Language: ENU | Date Format: M/d/yyyy

2.99 Gb Total Physical Memory | 1.55 Gb Available Physical Memory | 51.84% Memory free
5.98 Gb Paging File | 4.46 Gb Available in Paging File | 74.56% Paging File free
Paging file location(s): ?:\pagefile.sys [binary data]

%SystemDrive% = C: | %SystemRoot% = C:\Windows | %ProgramFiles% = C:\Program Files
Drive C: | 288.04 Gb Total Space | 193.45 Gb Free Space | 67.16% Space Free | Partition Type: NTFS
Drive D: | 10.00 Gb Total Space | 5.83 Gb Free Space | 58.30% Space Free | Partition Type: NTFS

Computer Name: DELL-INSPIRON | User Name: Michelle | Logged in as Administrator.
Boot Mode: Normal | Scan Mode: Current user | Quick Scan
Company Name Whitelist: On | Skip Microsoft Files: On | No Company Name Whitelist: On | File Age = 30 Days

========== Processes (SafeList) ==========

PRC - [2012/01/05 17:59:27 | 000,584,192 | ---- | M] (OldTimer Tools) -- C:\Users\Michelle\Desktop\OTL.exe
PRC - [2011/11/25 14:40:55 | 000,247,968 | ---- | M] (Adobe Systems, Inc.) -- C:\Windows\System32\Macromed\Flash\FlashUtil11e_ActiveX.exe
PRC - [2011/06/15 14:16:48 | 000,997,920 | ---- | M] (Microsoft Corporation) -- C:\Program Files\Microsoft Security Client\msseces.exe
PRC - [2011/04/27 14:39:26 | 000,208,944 | ---- | M] (Microsoft Corporation) -- c:\Program Files\Microsoft Security Client\Antimalware\NisSrv.exe
PRC - [2011/04/27 14:39:26 | 000,011,736 | ---- | M] (Microsoft Corporation) -- c:\Program Files\Microsoft Security Client\Antimalware\MsMpEng.exe
PRC - [2011/02/24 21:30:54 | 002,616,320 | ---- | M] (Microsoft Corporation) -- C:\Windows\explorer.exe
PRC - [2010/11/20 04:17:47 | 000,049,152 | ---- | M] (Microsoft Corporation) -- C:\Windows\System32\taskhost.exe
PRC - [2010/03/24 14:42:10 | 000,599,328 | ---- | M] (Sony Corporation) -- C:\Program Files\Sony\PMB\PMBVolumeWatcher.exe
PRC - [2009/10/24 02:18:54 | 000,360,224 | ---- | M] (Sony Corporation) -- C:\Program Files\Sony\PMB\PMBDeviceInfoProvider.exe
PRC - [2009/09/12 22:09:10 | 000,103,768 | ---- | M] (Citrix Systems, Inc.) -- C:\Program Files\Citrix\ICA Client\concentr.exe
PRC - [2009/09/12 22:09:04 | 000,550,232 | ---- | M] (Citrix Systems, Inc.) -- C:\Program Files\Citrix\ICA Client\wfcrun32.exe
PRC - [2007/06/17 21:44:24 | 000,036,864 | ---- | M] (Creative Technology Ltd.) -- C:\Windows\OEM03Mon.exe
PRC - [2007/05/11 05:26:44 | 004,452,352 | ---- | M] (Realtek Semiconductor) -- C:\Windows\RtHDVCpl.exe
PRC - [2006/11/08 13:01:54 | 000,049,152 | ---- | M] (Primax Electronics Ltd.) -- C:\Windows\System32\ico.exe


========== Modules (No Company Name) ==========

MOD - [2011/10/05 03:52:30 | 000,756,048 | ---- | M] () -- C:\Program Files\Common Files\microsoft shared\OFFICE12\MSPTLS.DLL
MOD - [2010/09/10 18:30:11 | 000,034,816 | ---- | M] () -- C:\Program Files\Google\Google Desktop Search\gzlib.dll
MOD - [2009/09/04 22:15:06 | 000,067,872 | ---- | M] () -- C:\Program Files\Common Files\Apple\Apple Application Support\zlib1.dll


========== Win32 Services (SafeList) ==========

SRV - [2011/04/27 14:39:26 | 000,208,944 | ---- | M] (Microsoft Corporation) [On_Demand | Running] -- c:\Program Files\Microsoft Security Client\Antimalware\NisSrv.exe -- (NisSrv)
SRV - [2011/04/27 14:39:26 | 000,011,736 | ---- | M] (Microsoft Corporation) [Auto | Running] -- c:\Program Files\Microsoft Security Client\Antimalware\MsMpEng.exe -- (MsMpSvc)
SRV - [2010/03/03 03:00:38 | 001,343,400 | ---- | M] (Microsoft Corporation) [Unknown | Stopped] -- C:\Windows\System32\Wat\WatAdminSvc.exe -- (WatAdminSvc)
SRV - [2009/10/24 02:18:54 | 000,360,224 | ---- | M] (Sony Corporation) [Auto | Running] -- C:\Program Files\Sony\PMB\PMBDeviceInfoProvider.exe -- (PMBDeviceInfoProvider)
SRV - [2009/07/13 17:16:13 | 000,025,088 | ---- | M] (Microsoft Corporation) [On_Demand | Stopped] -- C:\Windows\System32\sensrsvc.dll -- (SensrSvc)
SRV - [2009/07/13 17:15:41 | 000,680,960 | ---- | M] (Microsoft Corporation) [On_Demand | Stopped] -- C:\Program Files\Windows Defender\MpSvc.dll -- (WinDefend)


========== Driver Services (SafeList) ==========

DRV - [2012/01/05 16:50:28 | 000,029,904 | ---- | M] (Microsoft Corporation) [Kernel | System | Running] -- c:\ProgramData\Microsoft\Microsoft Antimalware\Definition Updates\{CEC6349A-A316-4B47-94AD-AF3BB72929B3}\MpKsl71b9362b.sys -- (MpKsl71b9362b)
DRV - [2011/04/27 14:25:24 | 000,065,024 | ---- | M] (Microsoft Corporation) [Kernel | On_Demand | Running] -- C:\Windows\System32\drivers\NisDrvWFP.sys -- (NisDrv)
DRV - [2011/04/18 12:18:50 | 000,043,392 | ---- | M] (Microsoft Corporation) [Kernel | On_Demand | Stopped] -- C:\Windows\System32\drivers\MpNWMon.sys -- (MpNWMon)
DRV - [2010/11/20 02:24:41 | 000,052,224 | ---- | M] (Microsoft Corporation) [Kernel | On_Demand | Stopped] -- C:\Windows\System32\drivers\TsUsbFlt.sys -- (TsUsbFlt)
DRV - [2010/11/20 01:59:44 | 000,035,968 | ---- | M] (Microsoft Corporation) [Kernel | On_Demand | Stopped] -- C:\Windows\System32\drivers\winusb.sys -- (WinUsb)
DRV - [2010/07/07 18:18:56 | 000,044,432 | ---- | M] (Microsoft Corporation) [Kernel | On_Demand | Running] -- C:\Windows\System32\drivers\dc3d.sys -- (dc3d) MS Hardware Device Detection Driver (USB)
DRV - [2009/07/13 14:13:47 | 000,266,752 | ---- | M] (Conexant Systems, Inc.) [Kernel | On_Demand | Stopped] -- C:\Windows\System32\drivers\VSTBS23.SYS -- (VSTHWBS2)
DRV - [2009/07/13 14:13:47 | 000,266,752 | ---- | M] (Conexant Systems, Inc.) [Kernel | On_Demand | Stopped] -- C:\Windows\System32\drivers\VSTBS23.SYS -- (SrvHsfPCI)
DRV - [2009/07/13 14:02:50 | 000,211,456 | ---- | M] (Intel Corporation) [Kernel | On_Demand | Running] -- C:\Windows\System32\drivers\e1e6032.sys -- (e1express) Intel®
DRV - [2007/06/17 21:44:34 | 000,235,808 | ---- | M] (Creative Technology Ltd.) [Kernel | On_Demand | Running] -- C:\Windows\System32\drivers\OEM03Vid.sys -- (OEM03Vid)
DRV - [2007/06/17 21:44:30 | 000,007,424 | ---- | M] (EyePower Games Pte. Ltd.) [Kernel | On_Demand | Running] -- C:\Windows\System32\drivers\OEM03Vfx.sys -- (OEM03Vfx)
DRV - [2007/06/17 21:44:20 | 000,141,376 | ---- | M] (Creative Technology Ltd.) [Kernel | On_Demand | Running] -- C:\Windows\System32\drivers\OEM03Afx.sys -- (OEM03Afx)


========== Standard Registry (SafeList) ==========


========== Internet Explorer ==========

IE - HKLM\SOFTWARE\Microsoft\Internet Explorer\Main,Default_Page_URL = http://red.clientapp...//www.yahoo.com
IE - HKLM\SOFTWARE\Microsoft\Internet Explorer\Main,Default_Search_URL = http://red.clientapp...//www.yahoo.com
IE - HKLM\SOFTWARE\Microsoft\Internet Explorer\Main,Local Page = %SystemRoot%\system32\blank.htm
IE - HKLM\SOFTWARE\Microsoft\Internet Explorer\Main,Search Bar = http://red.clientapp...rch/search.html
IE - HKLM\SOFTWARE\Microsoft\Internet Explorer\Main,Search Page = http://red.clientapp...//www.yahoo.com
IE - HKLM\SOFTWARE\Microsoft\Internet Explorer\Main,Start Page = http://red.clientapp...//www.yahoo.com
IE - HKLM\SOFTWARE\Microsoft\Internet Explorer\Search,CustomSearch = http://red.clientapp...rch/search.html

IE - HKCU\SOFTWARE\Microsoft\Internet Explorer\Main,Search Bar = Preserve
IE - HKCU\SOFTWARE\Microsoft\Internet Explorer\Main,Search Page = http://red.clientapp...//www.yahoo.com
IE - HKCU\SOFTWARE\Microsoft\Internet Explorer\Main,Start Page = http://www.yahoo.com/
IE - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings: "ProxyEnable" = 0
IE - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings: "ProxyOverride" = *.local

FF - HKLM\Software\MozillaPlugins\@Apple.com/iTunes,version=: File not found
FF - HKLM\Software\MozillaPlugins\@Apple.com/iTunes,version=1.0: C:\Program Files\iTunes\Mozilla Plugins\npitunes.dll ()
FF - HKLM\Software\MozillaPlugins\@microsoft.com/GENUINE: disabled File not found
FF - HKLM\Software\MozillaPlugins\@Microsoft.com/NpCtrl,version=1.0: c:\Program Files\Microsoft Silverlight\4.0.60831.0\npctrl.dll ( Microsoft Corporation)
FF - HKLM\Software\MozillaPlugins\@microsoft.com/WLPG,version=15.4.3502.0922: C:\Program Files\Windows Live\Photo Gallery\NPWLPG.dll (Microsoft Corporation)
FF - HKLM\Software\MozillaPlugins\@microsoft.com/WLPG,version=15.4.3508.1109: C:\Program Files\Windows Live\Photo Gallery\NPWLPG.dll (Microsoft Corporation)
FF - HKLM\Software\MozillaPlugins\@microsoft.com/WPF,version=3.5: c:\Windows\Microsoft.NET\Framework\v3.5\Windows Presentation Foundation\NPWPF.dll (Microsoft Corporation)
FF - HKLM\Software\MozillaPlugins\@tools.google.com/Google Update;version=3: C:\Program Files\Google\Update\1.3.21.79\npGoogleUpdate3.dll (Google Inc.)
FF - HKLM\Software\MozillaPlugins\@tools.google.com/Google Update;version=9: C:\Program Files\Google\Update\1.3.21.79\npGoogleUpdate3.dll (Google Inc.)
FF - HKLM\Software\MozillaPlugins\Adobe Reader: C:\Program Files\Adobe\Reader 9.0\Reader\AIR\nppdf32.dll (Adobe Systems Inc.)
FF - HKCU\Software\MozillaPlugins\@movenetworks.com/Quantum Media Player: C:\Users\Michelle\AppData\Roaming\Move Networks\plugins\npqmp071503000010.dll (Move Networks)

FF - HKEY_CURRENT_USER\software\mozilla\Firefox\Extensions\\[email protected]: C:\Users\Michelle\AppData\Roaming\Move Networks [2009/11/08 19:43:06 | 000,000,000 | ---D | M]


========== Chrome ==========

CHR - default_search_provider: Google (Enabled)
CHR - default_search_provider: search_url = {google:baseURL}search?{google:RLZ}{google:acceptedSuggestion}{google:originalQueryForSuggestion}{google:searchFieldtrialParameter}{google:instantFieldTrialGroupParameter}sourceid=chrome&ie={inputEncoding}&q={searchTerms}
CHR - default_search_provider: suggest_url = {google:baseSuggestURL}search?{google:searchFieldtrialParameter}{google:instantFieldTrialGroupParameter}client=chrome&hl={language}&q={searchTerms}
CHR - plugin: Shockwave Flash (Enabled) = C:\Program Files\Google\Chrome\Application\16.0.912.63\gcswf32.dll
CHR - plugin: QuickTime Plug-in 7.6.9 (Enabled) = C:\Program Files\QuickTime\plugins\npqtplugin.dll
CHR - plugin: QuickTime Plug-in 7.6.9 (Enabled) = C:\Program Files\QuickTime\plugins\npqtplugin2.dll
CHR - plugin: QuickTime Plug-in 7.6.9 (Enabled) = C:\Program Files\QuickTime\plugins\npqtplugin3.dll
CHR - plugin: QuickTime Plug-in 7.6.9 (Enabled) = C:\Program Files\QuickTime\plugins\npqtplugin4.dll
CHR - plugin: QuickTime Plug-in 7.6.9 (Enabled) = C:\Program Files\QuickTime\plugins\npqtplugin5.dll
CHR - plugin: QuickTime Plug-in 7.6.9 (Enabled) = C:\Program Files\QuickTime\plugins\npqtplugin6.dll
CHR - plugin: QuickTime Plug-in 7.6.9 (Enabled) = C:\Program Files\QuickTime\plugins\npqtplugin7.dll
CHR - plugin: Silverlight Plug-In (Enabled) = c:\Program Files\Microsoft Silverlight\4.0.60531.0\npctrl.dll
CHR - plugin: Chrome NaCl (Enabled) = C:\Program Files\Google\Chrome\Application\16.0.912.63\ppGoogleNaClPluginChrome.dll
CHR - plugin: Chrome PDF Viewer (Enabled) = C:\Program Files\Google\Chrome\Application\16.0.912.63\pdf.dll
CHR - plugin: Skype Toolbars (Enabled) = C:\Users\Michelle\AppData\Local\Google\Chrome\User Data\Default\Extensions\lifbcibllhkdhoafpjfnlhfpfgnpldfl\5.5.0.7896_0\npSkypeChromePlugin.dll
CHR - plugin: Adobe Acrobat (Disabled) = C:\Program Files\Adobe\Reader 9.0\Reader\Browser\nppdf32.dll
CHR - plugin: Google Update (Enabled) = C:\Program Files\Google\Update\1.3.21.57\npGoogleUpdate3.dll
CHR - plugin: Windows Live\u0099 Photo Gallery (Enabled) = C:\Program Files\Windows Live\Photo Gallery\NPWLPG.dll
CHR - plugin: iTunes Application Detector (Enabled) = C:\Program Files\iTunes\Mozilla Plugins\npitunes.dll
CHR - plugin: Move Streaming Media Player (Enabled) = C:\Users\Michelle\AppData\Roaming\Move Networks\plugins\npqmp071503000010.dll
CHR - plugin: Windows Presentation Foundation (Enabled) = c:\Windows\Microsoft.NET\Framework\v3.5\Windows Presentation Foundation\NPWPF.dll
CHR - plugin: Default Plug-in (Enabled) = default_plugin
CHR - Extension: YouTube = C:\Users\Michelle\AppData\Local\Google\Chrome\User Data\Default\Extensions\blpcfgokakmgnkcojhhkbfbldkacnbeo\4.2_0\
CHR - Extension: Google Search = C:\Users\Michelle\AppData\Local\Google\Chrome\User Data\Default\Extensions\coobgpohoikkiipiblmjeljniedjpjpf\0.0.0.14_0\
CHR - Extension: Gmail = C:\Users\Michelle\AppData\Local\Google\Chrome\User Data\Default\Extensions\pjkljhegncpnkpknbcohdijeoejaedia\6.1.3_0\

O1 HOSTS File: ([2008/04/09 21:13:17 | 000,000,765 | ---- | M]) - C:\Windows\System32\drivers\etc\hosts
O1 - Hosts: 127.0.0.1 localhost
O1 - Hosts: ::1 localhost
O2 - BHO: (SSVHelper Class) - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - c:\Program Files\Java\jre1.6.0\bin\ssv.dll (Sun Microsystems, Inc.)
O2 - BHO: (CBrowserHelperObject Object) - {CA6319C0-31B7-401E-A518-A07C3DB8F777} - C:\Program Files\Dell\BAE\BAE.dll (Dell Inc.)
O4 - HKLM..\Run: [ConnectionCenter] C:\Program Files\Citrix\ICA Client\concentr.exe (Citrix Systems, Inc.)
O4 - HKLM..\Run: [MSC] c:\Program Files\Microsoft Security Client\msseces.exe (Microsoft Corporation)
O4 - HKLM..\Run: [OEM03Mon.exe] C:\Windows\OEM03Mon.exe (Creative Technology Ltd.)
O4 - HKLM..\Run: [PMBVolumeWatcher] C:\Program Files\Sony\PMB\PMBVolumeWatcher.exe (Sony Corporation)
O4 - HKLM..\Run: [PMX Daemon] C:\Windows\System32\ico.exe (Primax Electronics Ltd.)
O4 - HKLM..\Run: [RtHDVCpl] C:\Windows\RtHDVCpl.exe (Realtek Semiconductor)
O6 - HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\policies\System: ConsentPromptBehaviorAdmin = 5
O6 - HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\policies\System: ConsentPromptBehaviorUser = 3
O9 - Extra 'Tools' menuitem : Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - c:\Program Files\Java\jre1.6.0\bin\npjpi160.dll (Sun Microsystems, Inc.)
O10 - NameSpace_Catalog5\Catalog_Entries\000000000009 [] - C:\Program Files\Bonjour\mdnsNSP.dll (Apple Inc.)
O13 - gopher Prefix: missing
O15 - HKLM\..Trusted Domains: musicmatch.com ([online] https in Trusted sites)
O15 - HKCU\..Trusted Domains: ([]msn in Computer)
O15 - HKCU\..Trusted Domains: aol.com ([free] http in Trusted sites)
O15 - HKCU\..Trusted Domains: localhost ([]http in Local intranet)
O15 - HKCU\..Trusted Domains: mcgraw-hill.com ([highered] http in Trusted sites)
O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} http://download.micr...heckControl.cab (Windows Genuine Advantage Validation Tool)
O16 - DPF: {49312E18-AA92-4CC2-BB97-55DEA7BCADD6} http://support.dell....r/SysProExe.CAB (WMI Class)
O16 - DPF: {4F1E5B1A-2A80-42CA-8532-2D05CB959537} http://gfx1.hotmail....NPUplden-us.cab (MSN Photo Upload Tool)
O16 - DPF: {843EE768-3A97-455C-9076-741BA3AD7B62} https://accounting.q...179/qboax10.cab (QuickBooks Online Edition Utilities Class v10)
O16 - DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} http://java.sun.com/...indows-i586.cab (Java Plug-in 1.6.0)
O16 - DPF: {8FFBE65D-2C9C-4669-84BD-5829DC0B603C} http://fpdownload.ma...r/ultrashim.cab (Reg Error: Key error.)
O16 - DPF: {A3256902-51FA-45A0-8A97-FC1143C169D9} http://support.micro...gWebControl.cab (Diagnostics ActiveX WebControl)
O16 - DPF: {BF985246-09BF-11D2-BE62-006097DF57F6} http://simcity3000un...yx/SimCityX.cab (SimCityX Control)
O16 - DPF: {CAFEEFAC-0016-0000-0000-ABCDEFFEDCBA} http://java.sun.com/...indows-i586.cab (Java Plug-in 1.6.0)
O16 - DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} http://java.sun.com/...indows-i586.cab (Java Plug-in 1.6.0)
O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} http://fpdownload2.m...ash/swflash.cab (Shockwave Flash Object)
O17 - HKLM\System\CCS\Services\Tcpip\Parameters: DhcpNameServer = 75.75.75.75 75.75.76.76 192.168.1.1
O17 - HKLM\System\CCS\Services\Tcpip\Parameters\Interfaces\{772C31E4-3A6E-4451-AA5F-5FA9E82D97DA}: DhcpNameServer = 172.17.9.36 172.17.9.72
O17 - HKLM\System\CCS\Services\Tcpip\Parameters\Interfaces\{7DA4F758-CA91-4BD8-AB23-23F91652D48E}: DhcpNameServer = 75.75.75.75 75.75.76.76 192.168.1.1
O20 - AppInit_DLLs: (C:\PROGRA~1\Google\GOOGLE~1\GO36F4~1.DLL) -C:\Program Files\Google\Google Desktop Search\GoogleDesktopNetwork3.dll (Google)
O20 - HKLM Winlogon: Shell - (explorer.exe) -C:\Windows\explorer.exe (Microsoft Corporation)
O20 - HKLM Winlogon: UserInit - (C:\Windows\system32\userinit.exe) -C:\Windows\System32\userinit.exe (Microsoft Corporation)
O20 - HKLM Winlogon: VMApplet - (SystemPropertiesPerformance.exe) -C:\Windows\System32\SystemPropertiesPerformance.exe (Microsoft Corporation)
O20 - HKLM Winlogon: VMApplet - (/pagefile) - File not found
O21 - SSODL: WebCheck - {E6FB5E20-DE35-11CF-9C87-00AA005127ED} - No CLSID value found.
O24 - Desktop Components:0 () - http://www.cga.edu/e.../groupphoto.jpg
O24 - Desktop Components:1 (My Current Home Page) - About:Home
O24 - Desktop WallPaper: C:\Users\Michelle\AppData\Roaming\Microsoft\Windows Photo Gallery\Windows Photo Gallery Wallpaper.jpg
O24 - Desktop BackupWallPaper: C:\Users\Michelle\AppData\Roaming\Microsoft\Windows Photo Gallery\Windows Photo Gallery Wallpaper.jpg
O32 - HKLM CDRom: AutoRun - 1
O32 - AutoRun File - [2009/06/10 13:42:20 | 000,000,024 | ---- | M] () - C:\autoexec.bat -- [ NTFS ]
O34 - HKLM BootExecute: (autocheck autochk *)
O35 - HKLM\..comfile [open] -- "%1" %*
O35 - HKLM\..exefile [open] -- "%1" %*
O37 - HKLM\...com [@ = comfile] -- "%1" %*
O37 - HKLM\...exe [@ = exefile] -- "%1" %*

========== Files/Folders - Created Within 30 Days ==========

[2012/01/05 17:59:26 | 000,584,192 | ---- | C] (OldTimer Tools) -- C:\Users\Michelle\Desktop\OTL.exe
[2011/12/29 10:03:47 | 000,000,000 | ---D | C] -- C:\Program Files\Cisco Systems
[2011/12/29 09:51:38 | 000,000,000 | ---D | C] -- C:\ProgramData\Cisco Systems
[10 C:\Users\Michelle\Documents\*.tmp files -> C:\Users\Michelle\Documents\*.tmp -> ]

========== Files - Modified Within 30 Days ==========

[2012/01/05 17:59:27 | 000,584,192 | ---- | M] (OldTimer Tools) -- C:\Users\Michelle\Desktop\OTL.exe
[2012/01/05 17:54:00 | 000,000,886 | ---- | M] () -- C:\Windows\tasks\GoogleUpdateTaskMachineUA.job
[2012/01/05 16:59:06 | 000,009,728 | -H-- | M] () -- C:\Windows\System32\7B296FB0-376B-497e-B012-9C450E1B7327-5P-1.C7483456-A289-439d-8115-601632D005A0
[2012/01/05 16:59:06 | 000,009,728 | -H-- | M] () -- C:\Windows\System32\7B296FB0-376B-497e-B012-9C450E1B7327-5P-0.C7483456-A289-439d-8115-601632D005A0
[2012/01/05 16:54:46 | 000,626,040 | ---- | M] () -- C:\Windows\System32\perfh009.dat
[2012/01/05 16:54:46 | 000,107,316 | ---- | M] () -- C:\Windows\System32\perfc009.dat
[2012/01/05 16:50:38 | 000,000,882 | ---- | M] () -- C:\Windows\tasks\GoogleUpdateTaskMachineCore.job
[2012/01/05 16:50:20 | 000,067,584 | --S- | M] () -- C:\Windows\bootstat.dat
[2012/01/05 16:50:15 | 2407,403,520 | -HS- | M] () -- C:\hiberfil.sys
[2011/12/15 15:57:33 | 000,459,736 | ---- | M] () -- C:\Windows\System32\FNTCACHE.DAT
[2011/12/15 15:25:08 | 000,001,409 | ---- | M] () -- C:\Users\Michelle\Application Data\Microsoft\Internet Explorer\Quick Launch\Launch Internet Explorer Browser.lnk
[10 C:\Users\Michelle\Documents\*.tmp files -> C:\Users\Michelle\Documents\*.tmp -> ]

========== Files Created - No Company Name ==========

[2011/12/29 10:03:53 | 000,002,123 | ---- | C] () -- C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Cisco Connect.lnk
[2010/03/25 19:38:20 | 000,000,774 | ---- | C] () -- C:\Users\Michelle\AppData\Roaming\wklnhst.dat
[2009/08/03 14:07:42 | 000,403,816 | ---- | C] () -- C:\Windows\System32\OGACheckControl.dll
[2009/08/03 14:07:42 | 000,230,768 | ---- | C] () -- C:\Windows\System32\OGAEXEC.exe
[2009/07/13 20:57:37 | 000,067,584 | --S- | C] () -- C:\Windows\bootstat.dat
[2009/07/13 20:33:53 | 000,459,736 | ---- | C] () -- C:\Windows\System32\FNTCACHE.DAT
[2009/07/13 18:05:48 | 000,626,040 | ---- | C] () -- C:\Windows\System32\perfh009.dat
[2009/07/13 18:05:48 | 000,291,294 | ---- | C] () -- C:\Windows\System32\perfi009.dat
[2009/07/13 18:05:48 | 000,107,316 | ---- | C] () -- C:\Windows\System32\perfc009.dat
[2009/07/13 18:05:48 | 000,031,548 | ---- | C] () -- C:\Windows\System32\perfd009.dat
[2009/07/13 18:05:05 | 000,000,741 | ---- | C] () -- C:\Windows\System32\NOISE.DAT
[2009/07/13 18:04:11 | 000,215,943 | ---- | C] () -- C:\Windows\System32\dssec.dat
[2009/07/13 15:55:01 | 000,043,131 | ---- | C] () -- C:\Windows\mib.bin
[2009/07/13 15:51:43 | 000,073,728 | ---- | C] () -- C:\Windows\System32\BthpanContextHandler.dll
[2009/07/13 15:42:10 | 000,064,000 | ---- | C] () -- C:\Windows\System32\BWContextHandler.dll
[2009/06/12 09:05:44 | 000,116,842 | ---- | C] () -- C:\Windows\hpqins00.dat
[2009/06/10 13:26:10 | 000,673,088 | ---- | C] () -- C:\Windows\System32\mlang.dat
[2008/07/12 19:05:40 | 000,150,184 | ---- | C] () -- C:\Windows\hpwins05.dat
[2008/02/03 22:31:17 | 000,021,460 | ---- | C] () -- C:\Windows\System32\emptyregdb.dat
[2008/02/02 21:16:35 | 000,000,376 | ---- | C] () -- C:\Windows\ODBC.INI
[2008/01/23 15:49:59 | 001,238,832 | ---- | C] () -- C:\Windows\System32\igmedkrn.dll
[2008/01/23 15:49:59 | 000,147,456 | ---- | C] () -- C:\Windows\System32\igfxCoIn_v1322.dll
[2008/01/23 15:49:57 | 000,876,544 | ---- | C] () -- C:\Windows\System32\TEACico2.dll
[2008/01/23 08:16:55 | 000,000,076 | RHS- | C] () -- C:\Windows\CT4CET.bin
[2008/01/23 08:11:57 | 000,303,104 | ---- | C] () -- C:\Windows\System32\FontZoom.exe
[2008/01/23 08:11:57 | 000,131,062 | ---- | C] () -- C:\Windows\System32\DellPM.ini
[2008/01/23 08:09:01 | 000,000,012 | ---- | C] () -- C:\Windows\bthservsdp.dat
[2007/09/20 06:51:04 | 000,015,977 | ---- | C] () -- C:\Windows\hpwscr05.dat
[2007/09/14 08:10:17 | 000,004,785 | ---- | C] () -- C:\Windows\hpwmdl05.dat
[2006/11/07 11:25:58 | 000,000,000 | ---- | C] () -- C:\Windows\System32\px.ini
[2006/09/16 21:36:50 | 000,520,192 | ---- | C] () -- C:\Windows\System32\CddbPlaylist2Roxio.dll
[2006/09/16 21:36:50 | 000,204,800 | ---- | C] () -- C:\Windows\System32\CddbFileTaggerRoxio.dll
[2004/07/05 20:20:07 | 000,001,680 | ---- | C] () -- C:\Users\Michelle\AppData\Roaming\Access10.pip

========== LOP Check ==========

[2009/11/08 19:42:42 | 000,000,000 | ---D | M] -- C:\Users\Michelle\AppData\Roaming\ICAClient
[2011/08/05 14:55:08 | 000,000,000 | ---D | M] -- C:\Users\Michelle\AppData\Roaming\Image Zone Express
[2009/11/08 19:43:06 | 000,000,000 | ---D | M] -- C:\Users\Michelle\AppData\Roaming\Printer Info Cache
[2010/03/25 19:38:23 | 000,000,000 | ---D | M] -- C:\Users\Michelle\AppData\Roaming\Template
[2009/07/13 20:53:46 | 000,024,912 | ---- | M] () -- C:\Windows\Tasks\SCHEDLGU.TXT

========== Purity Check ==========



< End of report >
  • 0

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#2
Dakeyras

Dakeyras

    Anti-Malware Mammoth

  • Expert
  • 9,665 posts

Please note that all instructions given are customised for this computer only, the tools used may cause damage if used on a computer with different infections.

If you think you have similar problems, please post the appropriate logs in the Malware Removal forum and wait for help.

Hi and welcome to Geeks to Go. :)

I'm Dakeyras and I am going to try to assist you with your problem. Please take note of the below:

  • I will start working on your Malware issues, this may or may not, solve other issues you have with your machine.
  • The fixes are specific to your problem and should only be used for this issue on this machine!
  • The process is not instant. Please continue to review my answers until I tell you your machine is clear. Absence of symptoms does not mean that everything is clear.
  • If you don't know, stop and ask! Don't keep going on.
  • Please reply to this thread. Do not start a new topic.
  • Refrain from running self fixes as this will hinder the malware removal process.
  • It may prove beneficial if you print of the following instructions or save them to notepad as I post them.
  • Your security programs may give warnings for some of the tools I will ask you to use. Be assured, any links I give are safe.
Windows 7 Advice:

All applications I ask to be used will require to be run in Administrator mode. IE: Right click on and select Run as Administrator.

The Operating System in use comes with a inbuilt utility called User Access Control(UAC) when prompted by this with anything I ask you to do carry out please select the option Allow.

Before we start:

Please be aware that removing Malware is a potentially hazardous undertaking. I will take care not to knowingly suggest courses of action that might damage your computer. However it is impossible for me to foresee all interactions that may happen between the software on your computer and those we'll use to clear you of infection, and I cannot guarantee the safety of your system. It is possible that we might encounter situations where the only recourse is to re-format and re-install your operating system, or to necessitate you taking your computer to a repair shop.

Because of this, I advise you to backup any personal files and folders before you start.

Re-scan with OTL:

Please delete your current version of OTL and all logs, then download OTL and save it to your Desktop.

Alternate downloads are here and here.

  • Right-click on OTL.exe and select Run as Administrator to start OTL.
  • Under Output, ensure that Minimal Output is selected.
  • Under Extra Registry section, select Use SafeList.
  • Click the Scan All Users checkbox.
  • Click on Run Scan at the top left hand corner.
  • When done, two Notepad files will open.
    • OTL.txt <-- Will be opened
    • Extra.txt <-- Will be minimized
  • Please post the contents of these 2 Notepad files in your next reply.
When completed the above, please post back the following in the order asked for:

  • How is your computer performing now, any further symptoms and or problems encountered?
  • Both OTL logs. <-- Post them individually please, IE: one Log per post/reply.

  • 0

#3
troubled_PC

troubled_PC

    New Member

  • Topic Starter
  • Member
  • Pip
  • 6 posts
Good Morning Dakeyras,

Thank you for the response. I have completed the instructions as you have sent them to me. The two log files are attached. My web browsing is still slow however the rest of the computer functions normally. On Saturday night I did remove the incidents of "red.clientapps.yahoo.com" in my registry replacing those occurences with "www.yahoo.com" (identified in the original OTL.txt file). I did reboot my system after that registry change. I have taken no other action.

Thank you again for your assistance.

OTL logfile created on: 1/9/2012 9:48:53 AM - Run 2
OTL by OldTimer - Version 3.2.31.0 Folder = C:\Users\Michelle\Desktop
Home Premium Edition Service Pack 1 (Version = 6.1.7601) - Type = NTWorkstation
Internet Explorer (Version = 9.0.8112.16421)
Locale: 00000409 | Country: United States | Language: ENU | Date Format: M/d/yyyy

2.99 Gb Total Physical Memory | 1.77 Gb Available Physical Memory | 59.15% Memory free
5.98 Gb Paging File | 4.80 Gb Available in Paging File | 80.34% Paging File free
Paging file location(s): ?:\pagefile.sys [binary data]

%SystemDrive% = C: | %SystemRoot% = C:\Windows | %ProgramFiles% = C:\Program Files
Drive C: | 288.04 Gb Total Space | 196.98 Gb Free Space | 68.38% Space Free | Partition Type: NTFS
Drive D: | 10.00 Gb Total Space | 5.83 Gb Free Space | 58.30% Space Free | Partition Type: NTFS
Drive J: | 149.05 Gb Total Space | 28.35 Gb Free Space | 19.02% Space Free | Partition Type: NTFS

Computer Name: DELL-INSPIRON | User Name: Michelle | Logged in as Administrator.
Boot Mode: Normal | Scan Mode: All users
Company Name Whitelist: Off | Skip Microsoft Files: Off | No Company Name Whitelist: On | File Age = 30 Days

========== Processes (SafeList) ==========

PRC - C:\Users\Michelle\Desktop\OTL.com (OldTimer Tools)
PRC - C:\Program Files\Microsoft Security Client\msseces.exe (Microsoft Corporation)
PRC - c:\Program Files\Microsoft Security Client\Antimalware\NisSrv.exe (Microsoft Corporation)
PRC - c:\Program Files\Microsoft Security Client\Antimalware\MsMpEng.exe (Microsoft Corporation)
PRC - C:\Windows\explorer.exe (Microsoft Corporation)
PRC - C:\Windows\System32\taskhost.exe (Microsoft Corporation)
PRC - C:\Program Files\Sony\PMB\PMBVolumeWatcher.exe (Sony Corporation)
PRC - C:\Program Files\Sony\PMB\PMBDeviceInfoProvider.exe (Sony Corporation)
PRC - C:\Program Files\Citrix\ICA Client\concentr.exe (Citrix Systems, Inc.)
PRC - C:\Program Files\Citrix\ICA Client\wfcrun32.exe (Citrix Systems, Inc.)
PRC - C:\Windows\OEM03Mon.exe (Creative Technology Ltd.)
PRC - C:\Windows\RtHDVCpl.exe (Realtek Semiconductor)
PRC - C:\Windows\System32\ico.exe (Primax Electronics Ltd.)


========== Modules (No Company Name) ==========

MOD - C:\Program Files\Google\Google Desktop Search\gzlib.dll ()
MOD - C:\Program Files\Common Files\Apple\Apple Application Support\zlib1.dll ()


========== Win32 Services (SafeList) ==========

SRV - (NisSrv) -- c:\Program Files\Microsoft Security Client\Antimalware\NisSrv.exe (Microsoft Corporation)
SRV - (MsMpSvc) -- c:\Program Files\Microsoft Security Client\Antimalware\MsMpEng.exe (Microsoft Corporation)
SRV - (WatAdminSvc) -- C:\Windows\System32\Wat\WatAdminSvc.exe (Microsoft Corporation)
SRV - (PMBDeviceInfoProvider) -- C:\Program Files\Sony\PMB\PMBDeviceInfoProvider.exe (Sony Corporation)
SRV - (SensrSvc) -- C:\Windows\System32\sensrsvc.dll (Microsoft Corporation)
SRV - (WinDefend) -- C:\Program Files\Windows Defender\MpSvc.dll (Microsoft Corporation)


========== Driver Services (SafeList) ==========

DRV - (MpKsl7f76b2ab) -- c:\ProgramData\Microsoft\Microsoft Antimalware\Definition Updates\{3041F40E-56CD-4538-95DE-9409B91B5F5D}\MpKsl7f76b2ab.sys (Microsoft Corporation)
DRV - (NisDrv) -- C:\Windows\System32\drivers\NisDrvWFP.sys (Microsoft Corporation)
DRV - (MpNWMon) -- C:\Windows\System32\drivers\MpNWMon.sys (Microsoft Corporation)
DRV - (TsUsbFlt) -- C:\Windows\System32\drivers\TsUsbFlt.sys (Microsoft Corporation)
DRV - (WinUsb) -- C:\Windows\System32\drivers\winusb.sys (Microsoft Corporation)
DRV - (dc3d) MS Hardware Device Detection Driver (USB) -- C:\Windows\System32\drivers\dc3d.sys (Microsoft Corporation)
DRV - (VSTHWBS2) -- C:\Windows\System32\drivers\VSTBS23.SYS (Conexant Systems, Inc.)
DRV - (SrvHsfPCI) -- C:\Windows\System32\drivers\VSTBS23.SYS (Conexant Systems, Inc.)
DRV - (e1express) Intel® -- C:\Windows\System32\drivers\e1e6032.sys (Intel Corporation)
DRV - (OEM03Vid) -- C:\Windows\System32\drivers\OEM03Vid.sys (Creative Technology Ltd.)
DRV - (OEM03Vfx) -- C:\Windows\System32\drivers\OEM03Vfx.sys (EyePower Games Pte. Ltd.)
DRV - (OEM03Afx) -- C:\Windows\System32\drivers\OEM03Afx.sys (Creative Technology Ltd.)


========== Standard Registry (SafeList) ==========


========== Internet Explorer ==========

IE - HKLM\SOFTWARE\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.yahoo.com
IE - HKLM\SOFTWARE\Microsoft\Internet Explorer\Main,Default_Search_URL = http://www.yahoo.com
IE - HKLM\SOFTWARE\Microsoft\Internet Explorer\Main,Local Page = %SystemRoot%\system32\blank.htm
IE - HKLM\SOFTWARE\Microsoft\Internet Explorer\Main,Search Bar = http://www.yahoo.com...rch/search.html
IE - HKLM\SOFTWARE\Microsoft\Internet Explorer\Main,Search Page = http://www.yahoo.com
IE - HKLM\SOFTWARE\Microsoft\Internet Explorer\Main,Start Page = http://www.yahoo.com
IE - HKLM\SOFTWARE\Microsoft\Internet Explorer\Search,CustomSearch = http://www.yahoo.com...rch/search.html


IE - HKU\.DEFAULT\Software\Microsoft\Windows\CurrentVersion\Internet Settings: "ProxyEnable" = 0

IE - HKU\S-1-5-18\Software\Microsoft\Windows\CurrentVersion\Internet Settings: "ProxyEnable" = 0



IE - HKU\S-1-5-21-698983902-494872559-1433732121-1000\SOFTWARE\Microsoft\Internet Explorer\Main,Search Bar = Preserve
IE - HKU\S-1-5-21-698983902-494872559-1433732121-1000\SOFTWARE\Microsoft\Internet Explorer\Main,Search Page = http://www.yahoo.com
IE - HKU\S-1-5-21-698983902-494872559-1433732121-1000\SOFTWARE\Microsoft\Internet Explorer\Main,Start Page = http://www.yahoo.com/
IE - HKU\S-1-5-21-698983902-494872559-1433732121-1000\Software\Microsoft\Windows\CurrentVersion\Internet Settings: "ProxyEnable" = 0
IE - HKU\S-1-5-21-698983902-494872559-1433732121-1000\Software\Microsoft\Windows\CurrentVersion\Internet Settings: "ProxyOverride" = *.local

FF - HKLM\Software\MozillaPlugins\@Apple.com/iTunes,version=: File not found
FF - HKLM\Software\MozillaPlugins\@Apple.com/iTunes,version=1.0: C:\Program Files\iTunes\Mozilla Plugins\npitunes.dll ()
FF - HKLM\Software\MozillaPlugins\@microsoft.com/GENUINE: disabled File not found
FF - HKLM\Software\MozillaPlugins\@Microsoft.com/NpCtrl,version=1.0: c:\Program Files\Microsoft Silverlight\4.0.60831.0\npctrl.dll ( Microsoft Corporation)
FF - HKLM\Software\MozillaPlugins\@microsoft.com/WLPG,version=15.4.3502.0922: C:\Program Files\Windows Live\Photo Gallery\NPWLPG.dll (Microsoft Corporation)
FF - HKLM\Software\MozillaPlugins\@microsoft.com/WLPG,version=15.4.3508.1109: C:\Program Files\Windows Live\Photo Gallery\NPWLPG.dll (Microsoft Corporation)
FF - HKLM\Software\MozillaPlugins\@microsoft.com/WPF,version=3.5: c:\Windows\Microsoft.NET\Framework\v3.5\Windows Presentation Foundation\NPWPF.dll (Microsoft Corporation)
FF - HKLM\Software\MozillaPlugins\@tools.google.com/Google Update;version=3: C:\Program Files\Google\Update\1.3.21.79\npGoogleUpdate3.dll (Google Inc.)
FF - HKLM\Software\MozillaPlugins\@tools.google.com/Google Update;version=9: C:\Program Files\Google\Update\1.3.21.79\npGoogleUpdate3.dll (Google Inc.)
FF - HKLM\Software\MozillaPlugins\Adobe Reader: C:\Program Files\Adobe\Reader 9.0\Reader\AIR\nppdf32.dll (Adobe Systems Inc.)
FF - HKCU\Software\MozillaPlugins\@movenetworks.com/Quantum Media Player: C:\Users\Michelle\AppData\Roaming\Move Networks\plugins\npqmp071503000010.dll (Move Networks)

FF - HKEY_CURRENT_USER\software\mozilla\Firefox\Extensions\\[email protected]: C:\Users\Michelle\AppData\Roaming\Move Networks [2009/11/08 19:43:06 | 000,000,000 | ---D | M]


========== Chrome ==========

CHR - default_search_provider: Google (Enabled)
CHR - default_search_provider: search_url = {google:baseURL}search?{google:RLZ}{google:acceptedSuggestion}{google:originalQueryForSuggestion}{google:searchFieldtrialParameter}{google:instantFieldTrialGroupParameter}sourceid=chrome&ie={inputEncoding}&q={searchTerms}
CHR - default_search_provider: suggest_url = {google:baseSuggestURL}search?{google:searchFieldtrialParameter}{google:instantFieldTrialGroupParameter}client=chrome&hl={language}&q={searchTerms}
CHR - plugin: Shockwave Flash (Enabled) = C:\Program Files\Google\Chrome\Application\16.0.912.63\gcswf32.dll
CHR - plugin: QuickTime Plug-in 7.6.9 (Enabled) = C:\Program Files\QuickTime\plugins\npqtplugin.dll
CHR - plugin: QuickTime Plug-in 7.6.9 (Enabled) = C:\Program Files\QuickTime\plugins\npqtplugin2.dll
CHR - plugin: QuickTime Plug-in 7.6.9 (Enabled) = C:\Program Files\QuickTime\plugins\npqtplugin3.dll
CHR - plugin: QuickTime Plug-in 7.6.9 (Enabled) = C:\Program Files\QuickTime\plugins\npqtplugin4.dll
CHR - plugin: QuickTime Plug-in 7.6.9 (Enabled) = C:\Program Files\QuickTime\plugins\npqtplugin5.dll
CHR - plugin: QuickTime Plug-in 7.6.9 (Enabled) = C:\Program Files\QuickTime\plugins\npqtplugin6.dll
CHR - plugin: QuickTime Plug-in 7.6.9 (Enabled) = C:\Program Files\QuickTime\plugins\npqtplugin7.dll
CHR - plugin: Silverlight Plug-In (Enabled) = c:\Program Files\Microsoft Silverlight\4.0.60531.0\npctrl.dll
CHR - plugin: Chrome NaCl (Enabled) = C:\Program Files\Google\Chrome\Application\16.0.912.63\ppGoogleNaClPluginChrome.dll
CHR - plugin: Chrome PDF Viewer (Enabled) = C:\Program Files\Google\Chrome\Application\16.0.912.63\pdf.dll
CHR - plugin: Skype Toolbars (Enabled) = C:\Users\Michelle\AppData\Local\Google\Chrome\User Data\Default\Extensions\lifbcibllhkdhoafpjfnlhfpfgnpldfl\5.5.0.7896_0\npSkypeChromePlugin.dll
CHR - plugin: Adobe Acrobat (Disabled) = C:\Program Files\Adobe\Reader 9.0\Reader\Browser\nppdf32.dll
CHR - plugin: Google Update (Enabled) = C:\Program Files\Google\Update\1.3.21.57\npGoogleUpdate3.dll
CHR - plugin: Windows Live\u0099 Photo Gallery (Enabled) = C:\Program Files\Windows Live\Photo Gallery\NPWLPG.dll
CHR - plugin: iTunes Application Detector (Enabled) = C:\Program Files\iTunes\Mozilla Plugins\npitunes.dll
CHR - plugin: Move Streaming Media Player (Enabled) = C:\Users\Michelle\AppData\Roaming\Move Networks\plugins\npqmp071503000010.dll
CHR - plugin: Windows Presentation Foundation (Enabled) = c:\Windows\Microsoft.NET\Framework\v3.5\Windows Presentation Foundation\NPWPF.dll
CHR - plugin: Default Plug-in (Enabled) = default_plugin
CHR - Extension: YouTube = C:\Users\Michelle\AppData\Local\Google\Chrome\User Data\Default\Extensions\blpcfgokakmgnkcojhhkbfbldkacnbeo\4.2_0\
CHR - Extension: Google Search = C:\Users\Michelle\AppData\Local\Google\Chrome\User Data\Default\Extensions\coobgpohoikkiipiblmjeljniedjpjpf\0.0.0.14_0\
CHR - Extension: Gmail = C:\Users\Michelle\AppData\Local\Google\Chrome\User Data\Default\Extensions\pjkljhegncpnkpknbcohdijeoejaedia\6.1.3_0\

O1 HOSTS File: ([2008/04/09 21:13:17 | 000,000,765 | ---- | M]) - C:\Windows\System32\drivers\etc\hosts
O1 - Hosts: 127.0.0.1 localhost
O1 - Hosts: ::1 localhost
O2 - BHO: (SSVHelper Class) - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - c:\Program Files\Java\jre1.6.0\bin\ssv.dll (Sun Microsystems, Inc.)
O2 - BHO: (CBrowserHelperObject Object) - {CA6319C0-31B7-401E-A518-A07C3DB8F777} - C:\Program Files\Dell\BAE\BAE.dll (Dell Inc.)
O4 - HKLM..\Run: [ConnectionCenter] C:\Program Files\Citrix\ICA Client\concentr.exe (Citrix Systems, Inc.)
O4 - HKLM..\Run: [MSC] c:\Program Files\Microsoft Security Client\msseces.exe (Microsoft Corporation)
O4 - HKLM..\Run: [OEM03Mon.exe] C:\Windows\OEM03Mon.exe (Creative Technology Ltd.)
O4 - HKLM..\Run: [PMBVolumeWatcher] C:\Program Files\Sony\PMB\PMBVolumeWatcher.exe (Sony Corporation)
O4 - HKLM..\Run: [PMX Daemon] C:\Windows\System32\ico.exe (Primax Electronics Ltd.)
O4 - HKLM..\Run: [RtHDVCpl] C:\Windows\RtHDVCpl.exe (Realtek Semiconductor)
O4 - HKU\S-1-5-19..\RunOnce: [mctadmin] C:\Windows\System32\mctadmin.exe (Microsoft Corporation)
O4 - HKU\S-1-5-20..\RunOnce: [mctadmin] C:\Windows\System32\mctadmin.exe (Microsoft Corporation)
O6 - HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\policies\System: ConsentPromptBehaviorAdmin = 5
O6 - HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\policies\System: ConsentPromptBehaviorUser = 3
O9 - Extra 'Tools' menuitem : Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - c:\Program Files\Java\jre1.6.0\bin\npjpi160.dll (Sun Microsystems, Inc.)
O10 - NameSpace_Catalog5\Catalog_Entries\000000000009 [] - C:\Program Files\Bonjour\mdnsNSP.dll (Apple Inc.)
O13 - gopher Prefix: missing
O15 - HKLM\..Trusted Domains: musicmatch.com ([online] https in Trusted sites)
O15 - HKU\S-1-5-21-698983902-494872559-1433732121-1000\..Trusted Domains: ([]msn in Computer)
O15 - HKU\S-1-5-21-698983902-494872559-1433732121-1000\..Trusted Domains: aol.com ([free] http in Trusted sites)
O15 - HKU\S-1-5-21-698983902-494872559-1433732121-1000\..Trusted Domains: localhost ([]http in Local intranet)
O15 - HKU\S-1-5-21-698983902-494872559-1433732121-1000\..Trusted Domains: mcgraw-hill.com ([highered] http in Trusted sites)
O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} http://download.micr...heckControl.cab (Windows Genuine Advantage Validation Tool)
O16 - DPF: {49312E18-AA92-4CC2-BB97-55DEA7BCADD6} http://support.dell....r/SysProExe.CAB (WMI Class)
O16 - DPF: {4F1E5B1A-2A80-42CA-8532-2D05CB959537} http://gfx1.hotmail....NPUplden-us.cab (MSN Photo Upload Tool)
O16 - DPF: {843EE768-3A97-455C-9076-741BA3AD7B62} https://accounting.q...179/qboax10.cab (QuickBooks Online Edition Utilities Class v10)
O16 - DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} http://java.sun.com/...indows-i586.cab (Java Plug-in 1.6.0)
O16 - DPF: {8FFBE65D-2C9C-4669-84BD-5829DC0B603C} http://fpdownload.ma...r/ultrashim.cab (Reg Error: Key error.)
O16 - DPF: {A3256902-51FA-45A0-8A97-FC1143C169D9} http://support.micro...gWebControl.cab (Diagnostics ActiveX WebControl)
O16 - DPF: {BF985246-09BF-11D2-BE62-006097DF57F6} http://simcity3000un...yx/SimCityX.cab (SimCityX Control)
O16 - DPF: {CAFEEFAC-0016-0000-0000-ABCDEFFEDCBA} http://java.sun.com/...indows-i586.cab (Java Plug-in 1.6.0)
O16 - DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} http://java.sun.com/...indows-i586.cab (Java Plug-in 1.6.0)
O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} http://fpdownload2.m...ash/swflash.cab (Shockwave Flash Object)
O17 - HKLM\System\CCS\Services\Tcpip\Parameters: DhcpNameServer = 75.75.75.75 75.75.76.76 192.168.1.1
O17 - HKLM\System\CCS\Services\Tcpip\Parameters\Interfaces\{772C31E4-3A6E-4451-AA5F-5FA9E82D97DA}: DhcpNameServer = 172.17.9.36 172.17.9.72
O17 - HKLM\System\CCS\Services\Tcpip\Parameters\Interfaces\{7DA4F758-CA91-4BD8-AB23-23F91652D48E}: DhcpNameServer = 75.75.75.75 75.75.76.76 192.168.1.1
O20 - AppInit_DLLs: (C:\PROGRA~1\Google\GOOGLE~1\GO36F4~1.DLL) -C:\Program Files\Google\Google Desktop Search\GoogleDesktopNetwork3.dll (Google)
O20 - HKLM Winlogon: Shell - (explorer.exe) -C:\Windows\explorer.exe (Microsoft Corporation)
O20 - HKLM Winlogon: UserInit - (C:\Windows\system32\userinit.exe) -C:\Windows\System32\userinit.exe (Microsoft Corporation)
O20 - HKLM Winlogon: VMApplet - (SystemPropertiesPerformance.exe) -C:\Windows\System32\SystemPropertiesPerformance.exe (Microsoft Corporation)
O20 - HKLM Winlogon: VMApplet - (/pagefile) - File not found
O21 - SSODL: WebCheck - {E6FB5E20-DE35-11CF-9C87-00AA005127ED} - No CLSID value found.
O24 - Desktop Components:0 () - http://www.cga.edu/e.../groupphoto.jpg
O24 - Desktop Components:1 (My Current Home Page) - About:Home
O24 - Desktop WallPaper: C:\Users\Michelle\AppData\Roaming\Microsoft\Windows Photo Gallery\Windows Photo Gallery Wallpaper.jpg
O24 - Desktop BackupWallPaper: C:\Users\Michelle\AppData\Roaming\Microsoft\Windows Photo Gallery\Windows Photo Gallery Wallpaper.jpg
O32 - HKLM CDRom: AutoRun - 1
O32 - AutoRun File - [2009/06/10 13:42:20 | 000,000,024 | ---- | M] () - C:\autoexec.bat -- [ NTFS ]
O34 - HKLM BootExecute: (autocheck autochk *)
O35 - HKLM\..comfile [open] -- "%1" %*
O35 - HKLM\..exefile [open] -- "%1" %*
O37 - HKLM\...com [@ = comfile] -- "%1" %*
O37 - HKLM\...exe [@ = exefile] -- "%1" %*

========== Files/Folders - Created Within 30 Days ==========

[2012/01/09 09:40:19 | 000,584,192 | ---- | C] (OldTimer Tools) -- C:\Users\Michelle\Desktop\OTL.com
[2011/12/29 10:03:47 | 000,000,000 | ---D | C] -- C:\Program Files\Cisco Systems
[2011/12/29 09:51:38 | 000,000,000 | ---D | C] -- C:\ProgramData\Cisco Systems
[2011/12/15 15:53:26 | 002,382,848 | ---- | C] (Microsoft Corporation) -- C:\Windows\System32\mshtml.tlb
[2011/12/15 15:53:25 | 001,798,144 | ---- | C] (Microsoft Corporation) -- C:\Windows\System32\jscript9.dll
[2011/12/15 15:53:24 | 000,231,936 | ---- | C] (Microsoft Corporation) -- C:\Windows\System32\url.dll
[2011/12/15 15:53:24 | 000,176,640 | ---- | C] (Microsoft Corporation) -- C:\Windows\System32\ieui.dll
[2011/12/15 15:53:24 | 000,065,024 | ---- | C] (Microsoft Corporation) -- C:\Windows\System32\jsproxy.dll
[2011/12/15 15:53:21 | 001,427,456 | ---- | C] (Microsoft Corporation) -- C:\Windows\System32\inetcpl.cpl
[2011/12/15 15:50:49 | 002,342,912 | ---- | C] (Microsoft Corporation) -- C:\Windows\System32\win32k.sys
[2011/12/15 15:50:46 | 000,002,048 | ---- | C] (Microsoft Corporation) -- C:\Windows\System32\tzres.dll
[2011/12/15 15:50:42 | 000,534,528 | ---- | C] (Microsoft Corporation) -- C:\Windows\System32\EncDec.dll
[2011/12/15 15:50:33 | 000,038,912 | ---- | C] (Microsoft Corporation) -- C:\Windows\System32\csrsrv.dll
[2011/12/15 15:49:52 | 003,912,560 | ---- | C] (Microsoft Corporation) -- C:\Windows\System32\ntoskrnl.exe
[2011/12/15 15:49:51 | 003,967,856 | ---- | C] (Microsoft Corporation) -- C:\Windows\System32\ntkrnlpa.exe
[10 C:\Users\Michelle\Documents\*.tmp files -> C:\Users\Michelle\Documents\*.tmp -> ]

========== Files - Modified Within 30 Days ==========

[2012/01/09 09:40:20 | 000,584,192 | ---- | M] (OldTimer Tools) -- C:\Users\Michelle\Desktop\OTL.com
[2012/01/09 08:54:00 | 000,000,886 | ---- | M] () -- C:\Windows\tasks\GoogleUpdateTaskMachineUA.job
[2012/01/09 08:44:58 | 000,626,040 | ---- | M] () -- C:\Windows\System32\perfh009.dat
[2012/01/09 08:44:58 | 000,107,316 | ---- | M] () -- C:\Windows\System32\perfc009.dat
[2012/01/08 11:54:00 | 000,000,882 | ---- | M] () -- C:\Windows\tasks\GoogleUpdateTaskMachineCore.job
[2012/01/08 02:57:29 | 000,009,728 | -H-- | M] () -- C:\Windows\System32\7B296FB0-376B-497e-B012-9C450E1B7327-5P-1.C7483456-A289-439d-8115-601632D005A0
[2012/01/08 02:57:29 | 000,009,728 | -H-- | M] () -- C:\Windows\System32\7B296FB0-376B-497e-B012-9C450E1B7327-5P-0.C7483456-A289-439d-8115-601632D005A0
[2012/01/07 17:42:14 | 000,067,584 | --S- | M] () -- C:\Windows\bootstat.dat
[2012/01/07 17:42:10 | 2407,403,520 | -HS- | M] () -- C:\hiberfil.sys
[2011/12/15 15:57:33 | 000,459,736 | ---- | M] () -- C:\Windows\System32\FNTCACHE.DAT
[2011/12/15 15:25:08 | 000,001,409 | ---- | M] () -- C:\Users\Michelle\Application Data\Microsoft\Internet Explorer\Quick Launch\Launch Internet Explorer Browser.lnk
[10 C:\Users\Michelle\Documents\*.tmp files -> C:\Users\Michelle\Documents\*.tmp -> ]

========== Files Created - No Company Name ==========

[2011/12/29 10:03:53 | 000,002,123 | ---- | C] () -- C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Cisco Connect.lnk
[2010/03/25 19:38:20 | 000,000,774 | ---- | C] () -- C:\Users\Michelle\AppData\Roaming\wklnhst.dat
[2009/08/03 14:07:42 | 000,403,816 | ---- | C] () -- C:\Windows\System32\OGACheckControl.dll
[2009/08/03 14:07:42 | 000,230,768 | ---- | C] () -- C:\Windows\System32\OGAEXEC.exe
[2009/07/13 20:57:37 | 000,067,584 | --S- | C] () -- C:\Windows\bootstat.dat
[2009/07/13 20:33:53 | 000,459,736 | ---- | C] () -- C:\Windows\System32\FNTCACHE.DAT
[2009/07/13 18:05:48 | 000,626,040 | ---- | C] () -- C:\Windows\System32\perfh009.dat
[2009/07/13 18:05:48 | 000,291,294 | ---- | C] () -- C:\Windows\System32\perfi009.dat
[2009/07/13 18:05:48 | 000,107,316 | ---- | C] () -- C:\Windows\System32\perfc009.dat
[2009/07/13 18:05:48 | 000,031,548 | ---- | C] () -- C:\Windows\System32\perfd009.dat
[2009/07/13 18:05:05 | 000,000,741 | ---- | C] () -- C:\Windows\System32\NOISE.DAT
[2009/07/13 18:04:11 | 000,215,943 | ---- | C] () -- C:\Windows\System32\dssec.dat
[2009/07/13 15:55:01 | 000,043,131 | ---- | C] () -- C:\Windows\mib.bin
[2009/07/13 15:51:43 | 000,073,728 | ---- | C] () -- C:\Windows\System32\BthpanContextHandler.dll
[2009/07/13 15:42:10 | 000,064,000 | ---- | C] () -- C:\Windows\System32\BWContextHandler.dll
[2009/06/12 09:05:44 | 000,116,842 | ---- | C] () -- C:\Windows\hpqins00.dat
[2009/06/10 13:26:10 | 000,673,088 | ---- | C] () -- C:\Windows\System32\mlang.dat
[2008/07/12 19:05:40 | 000,150,184 | ---- | C] () -- C:\Windows\hpwins05.dat
[2008/02/03 22:31:17 | 000,021,460 | ---- | C] () -- C:\Windows\System32\emptyregdb.dat
[2008/02/02 21:16:35 | 000,000,376 | ---- | C] () -- C:\Windows\ODBC.INI
[2008/01/23 15:49:59 | 001,238,832 | ---- | C] () -- C:\Windows\System32\igmedkrn.dll
[2008/01/23 15:49:59 | 000,147,456 | ---- | C] () -- C:\Windows\System32\igfxCoIn_v1322.dll
[2008/01/23 15:49:57 | 000,876,544 | ---- | C] () -- C:\Windows\System32\TEACico2.dll
[2008/01/23 08:16:55 | 000,000,076 | RHS- | C] () -- C:\Windows\CT4CET.bin
[2008/01/23 08:11:57 | 000,303,104 | ---- | C] () -- C:\Windows\System32\FontZoom.exe
[2008/01/23 08:11:57 | 000,131,062 | ---- | C] () -- C:\Windows\System32\DellPM.ini
[2008/01/23 08:09:01 | 000,000,012 | ---- | C] () -- C:\Windows\bthservsdp.dat
[2007/09/20 06:51:04 | 000,015,977 | ---- | C] () -- C:\Windows\hpwscr05.dat
[2007/09/14 08:10:17 | 000,004,785 | ---- | C] () -- C:\Windows\hpwmdl05.dat
[2006/11/07 11:25:58 | 000,000,000 | ---- | C] () -- C:\Windows\System32\px.ini
[2006/09/16 21:36:50 | 000,520,192 | ---- | C] () -- C:\Windows\System32\CddbPlaylist2Roxio.dll
[2006/09/16 21:36:50 | 000,204,800 | ---- | C] () -- C:\Windows\System32\CddbFileTaggerRoxio.dll
[2004/07/05 20:20:07 | 000,001,680 | ---- | C] () -- C:\Users\Michelle\AppData\Roaming\Access10.pip

< End of report >

OTL Extras logfile created on: 1/9/2012 9:48:53 AM - Run 2
OTL by OldTimer - Version 3.2.31.0 Folder = C:\Users\Michelle\Desktop
Home Premium Edition Service Pack 1 (Version = 6.1.7601) - Type = NTWorkstation
Internet Explorer (Version = 9.0.8112.16421)
Locale: 00000409 | Country: United States | Language: ENU | Date Format: M/d/yyyy

2.99 Gb Total Physical Memory | 1.77 Gb Available Physical Memory | 59.15% Memory free
5.98 Gb Paging File | 4.80 Gb Available in Paging File | 80.34% Paging File free
Paging file location(s): ?:\pagefile.sys [binary data]

%SystemDrive% = C: | %SystemRoot% = C:\Windows | %ProgramFiles% = C:\Program Files
Drive C: | 288.04 Gb Total Space | 196.98 Gb Free Space | 68.38% Space Free | Partition Type: NTFS
Drive D: | 10.00 Gb Total Space | 5.83 Gb Free Space | 58.30% Space Free | Partition Type: NTFS
Drive J: | 149.05 Gb Total Space | 28.35 Gb Free Space | 19.02% Space Free | Partition Type: NTFS

Computer Name: DELL-INSPIRON | User Name: Michelle | Logged in as Administrator.
Boot Mode: Normal | Scan Mode: All users
Company Name Whitelist: Off | Skip Microsoft Files: Off | No Company Name Whitelist: On | File Age = 30 Days

========== Extra Registry (SafeList) ==========


========== File Associations ==========

[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\<extension>]
.cpl [@ = cplfile] -- C:\Windows\System32\control.exe (Microsoft Corporation)
.hlp [@ = hlpfile] -- C:\Windows\winhlp32.exe (Microsoft Corporation)

[HKEY_USERS\S-1-5-21-698983902-494872559-1433732121-1000\SOFTWARE\Classes\<extension>]
.html [@ = htmlfile] -- Reg Error: Key error. File not found

========== Shell Spawning ==========

[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\<key>\shell\[command]\command]
batfile [open] -- "%1" %*
cmdfile [open] -- "%1" %*
comfile [open] -- "%1" %*
cplfile [cplopen] -- %SystemRoot%\System32\control.exe "%1",%* (Microsoft Corporation)
exefile [open] -- "%1" %*
helpfile [open] -- Reg Error: Key error.
hlpfile [open] -- %SystemRoot%\winhlp32.exe %1 (Microsoft Corporation)
inffile [install] -- %SystemRoot%\System32\InfDefaultInstall.exe "%1" (Microsoft Corporation)
piffile [open] -- "%1" %*
regfile [merge] -- Reg Error: Key error.
scrfile [config] -- "%1"
scrfile [install] -- rundll32.exe desk.cpl,InstallScreenSaver %l
scrfile [open] -- "%1" /S
txtfile [edit] -- Reg Error: Key error.
Unknown [openas] -- %SystemRoot%\system32\rundll32.exe %SystemRoot%\system32\shell32.dll,OpenAs_RunDLL %1
Directory [cmd] -- cmd.exe /s /k pushd "%V" (Microsoft Corporation)
Directory [find] -- %SystemRoot%\Explorer.exe (Microsoft Corporation)
Folder [open] -- %SystemRoot%\Explorer.exe (Microsoft Corporation)
Folder [explore] -- Reg Error: Value error.
Drive [find] -- %SystemRoot%\Explorer.exe (Microsoft Corporation)

========== Security Center Settings ==========

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center]
"cval" = 1

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\Monitoring]

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\Svc]
"VistaSp1" = Reg Error: Unknown registry data type -- File not found
"AntiVirusOverride" = 0
"AntiSpywareOverride" = 0
"FirewallOverride" = 0

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\Svc\Vol]

========== Firewall Settings ==========

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\SharedAccess\Parameters\FirewallPolicy\DomainProfile]
"DisableNotifications" = 0
"EnableFirewall" = 1

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\SharedAccess\Parameters\FirewallPolicy\StandardProfile]
"DisableNotifications" = 0
"EnableFirewall" = 1

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\SharedAccess\Parameters\FirewallPolicy\PublicProfile]
"DisableNotifications" = 0
"EnableFirewall" = 1

========== Authorized Applications List ==========


========== HKEY_LOCAL_MACHINE Uninstall List ==========

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall]
"{00F93853-D9D3-4795-A89E-84CCBA0205C9}" = Microsoft IntelliPoint 8.0
"{0289B35E-DC07-4c7a-9710-BBD686EA4B7D}" = Status
"{0394CDC8-FABD-4ed8-B104-03393876DFDF}" = Roxio Creator Tools
"{05BFB060-4F22-4710-B0A2-2801A1B606C5}" = Microsoft Antimalware
"{0A55CDBB-0566-4AA2-A15B-24C7F27C6FF4}" = BPD_Scan
"{0B0F231F-CE6A-483D-AA23-77B364F75917}" = Windows Live Installer
"{0BCA9EFD-F2D6-4638-B053-8693BA0404BE}" = Citrix online plug-in (Web)
"{0D397393-9B50-4c52-84D5-77E344289F87}" = Roxio Creator Data
"{1746EA69-DCB6-4408-B5A5-E75F55439CDF}" = Scan
"{17504ED4-DB08-40A8-81C2-27D8C01581DA}" = Windows Live Remote Service Resources
"{179C56A4-F57F-4561-8BBF-F911D26EB435}" = WebReg
"{18455581-E099-4BA8-BC6B-F34B2F06600C}" = Google Toolbar for Internet Explorer
"{19A4A990-5343-4FF7-B3B5-6F046C091EDF}" = Windows Live Remote Client
"{19BA08F7-C728-469C-8A35-BFBD3633BE08}" = Windows Live Movie Maker
"{1D5E29AD-39A9-4D0A-A8B6-46A6FCD8C995}" = Live! Cam Avatar v1.0
"{1F6AB0E7-8CDD-4B93-8A23-AA9EB2FEFCE4}" = Junk Mail filter update
"{200FEC62-3C34-4D60-9CE8-EC372E01C08F}" = Windows Live SOXE Definitions
"{227E8782-B2F4-4E97-B0EE-49DE9CC1C0C0}" = Windows Live Remote Service
"{2318C2B1-4965-11d4-9B18-009027A5CD4F}" = Google Toolbar for Internet Explorer
"{2614F54E-A828-49FA-93BA-45A3F756BFAA}" = 32 Bit HP CIO Components Installer
"{2902F983-B4C1-44BA-B85D-5C6D52E2C441}" = Windows Live Mesh ActiveX Control for Remote Connections
"{294BF709-D758-4363-8D75-01479AD20927}" = Windows Live Family Safety
"{30465B6C-B53F-49A1-9EBA-A3F187AD502E}" = Roxio Update Manager
"{3248F0A8-6813-11D6-A77B-00B0D0160000}" = Java™ SE Runtime Environment 6
"{3336F667-9049-4D46-98B6-4C743EEBC5B1}" = Windows Live Photo Gallery
"{34F4D9A4-42C2-4348-BEF4-E553C84549E7}" = Windows Live Photo Gallery
"{35E1EC43-D4FC-4E4A-AAB3-20DDA27E8BB0}" = Sonic Activation Module
"{36FDBE6E-6684-462B-AE98-9A39A1B200CC}" = HP Product Assistant
"{3B2DACD1-BAB5-4760-BF4C-3DC9054A751C}" = Living Cookbook 2008
"{3C3901C5-3455-3E0A-A214-0B093A5070A6}" = Microsoft .NET Framework 4 Client Profile
"{3F92ABBB-6BBF-11D5-B229-002078017FBF}" = NetWaiting
"{42ACCB45-3363-47E0-94E9-F0074CC8BC56}" = Citrix Presentation Server Client
"{448E2D77-E504-4221-B2C2-93646B344729}" = Mouse Suite for Desktop Computers
"{464B3406-A4D0-4914-910F-7CA4380DCC13}" = Windows Live Remote Client Resources
"{49F2B650-2D7B-4F59-B33D-346F63776BD3}" = DocProc
"{4B719A70-F14A-4f5c-90B5-346B24B7FFF1}" = Windows 7 Upgrade Advisor
"{4B9F45E8-E3CE-40B4-9463-80A9B3481DEF}" = Banctec Service Agreement
"{4FB600F5-C478-4DF7-A2BC-57D3807BAC91}" = BPDSoftware_Ini
"{50816F92-1652-4A7C-B9BC-48F682742C4B}" = Messenger Companion
"{5104B07C-6A3D-4E7E-8BBB-960B52554BDD}" = BPD_HPSU
"{54B6DC7D-8C5B-4DFB-BC15-C010A3326B2B}" = Microsoft Security Client
"{57752979-A1C9-4C02-856B-FBB27AC4E02C}" = QuickTime
"{579684A4-DDD5-4CA3-9EA8-7BE7D9593DB4}" = Windows Live UX Platform Language Pack
"{5CD29180-A95E-11D3-A4EB-00C04F7BDB2C}" = User's Guides
"{5D9B17E4-5C34-45B2-9C95-8B9DB4CF7AF3}" = HP_Network_UserGuide
"{5E68BB65-4059-4FE5-AAC4-0CD1D79BBDE2}" = EarthLink Setup Files
"{619CDD8A-14B6-43a1-AB6C-0F4EE48CE048}" = Roxio Creator Copy
"{61AD15B2-50DB-4686-A739-14FE180D4429}" = Windows Live ID Sign-in Assistant
"{62230596-37E5-4618-A329-0D21F529A86F}" = Browser Address Error Redirector
"{65D0C510-D7B6-4438-9FC8-E6B91115AB0D}" = Live! Cam Avatar Creator
"{6675CA7F-E51B-4F6A-99D4-F8F0124C6EAA}" = Roxio Express Labeler
"{66E6CE0C-5A1E-430C-B40A-0C90FF1804A8}" = eSupportQFolder
"{67D3F1A0-A1F2-49b7-B9EE-011277B170CD}" = HPProductAssistant
"{682B3E4F-696A-42DE-A41C-4C07EA1678B4}" = Windows Live SOXE
"{6D52C408-B09A-4520-9B18-475B81D393F1}" = Microsoft Works
"{6F5E2F4A-377D-4700-B0E3-8F7F7507EA15}" = CustomerResearchQFolder
"{74DC0593-6BC6-4001-AD5F-D810AFB68D86}" = HP Update
"{777CA40C-0206-4EF6-A0FC-618BF06BF8D0}" = Intel® PRO Network Connections 12.1.11.0
"{78A96B4C-A643-4D0F-98C2-A8E16A6669F9}" = Windows Live Messenger Companion Core
"{7C5B4583-7CBF-4289-B195-03B553959DEA}" = VoiceOver Kit
"{7DB9F1E5-9ACB-410D-A7DC-7A3D023CE045}" = Dell Getting Started Guide
"{80956555-A512-4190-9CAD-B000C36D6B6B}" = Windows Live Messenger
"{83C292B7-38A5-440B-A731-07070E81A64F}" = Windows Live PIMT Platform
"{83FFCFC7-88C6-41c6-8752-958A45325C82}" = Roxio Creator Audio
"{856C155E-4A74-4041-B026-04F96FFD1BCD}" = ZIP Reader 8.00.0018
"{868EA922-5675-4E91-BDA6-BBD0F923C5EF}" = HP Officejet Pro All-In-One Series
"{87E2B986-07E8-477a-93DC-AF0B6758B192}" = DocProcQFolder
"{880AF49C-34F7-4285-A8AD-8F7A3D1C33DC}" = Roxio Creator BDAV Plugin
"{8868D822-2CBA-46B2-A286-B400B6185769}" = 7500_7600_7700_Help
"{89CEAE14-DD0F-448E-9554-15781EC9DB24}" = Product Documentation Launcher
"{89F4137D-6C26-4A84-BDB8-2E5A4BB71E00}" = Microsoft Silverlight
"{8C6D6116-B724-4810-8F2D-D047E6B7D68E}" = Mesh Runtime
"{8DD46C6A-0056-4FEC-B70A-28BB16A1F11F}" = MSVCRT
"{8F968232-15C6-4872-84C2-9FCDAA1AEAB6}" = MPM
"{90120000-0015-0409-0000-0000000FF1CE}" = Microsoft Office Access MUI (English) 2007
"{90120000-0015-0409-0000-0000000FF1CE}_ULTIMATER_{AAA19365-932B-49BD-8138-BE28CEE9C4B4}" = Microsoft Office 2007 Service Pack 3 (SP3)
"{90120000-0016-0409-0000-0000000FF1CE}" = Microsoft Office Excel MUI (English) 2007
"{90120000-0016-0409-0000-0000000FF1CE}_ULTIMATER_{AAA19365-932B-49BD-8138-BE28CEE9C4B4}" = Microsoft Office 2007 Service Pack 3 (SP3)
"{90120000-0018-0409-0000-0000000FF1CE}" = Microsoft Office PowerPoint MUI (English) 2007
"{90120000-0018-0409-0000-0000000FF1CE}_ULTIMATER_{AAA19365-932B-49BD-8138-BE28CEE9C4B4}" = Microsoft Office 2007 Service Pack 3 (SP3)
"{90120000-0019-0409-0000-0000000FF1CE}" = Microsoft Office Publisher MUI (English) 2007
"{90120000-0019-0409-0000-0000000FF1CE}_ULTIMATER_{AAA19365-932B-49BD-8138-BE28CEE9C4B4}" = Microsoft Office 2007 Service Pack 3 (SP3)
"{90120000-001A-0409-0000-0000000FF1CE}" = Microsoft Office Outlook MUI (English) 2007
"{90120000-001A-0409-0000-0000000FF1CE}_ULTIMATER_{AAA19365-932B-49BD-8138-BE28CEE9C4B4}" = Microsoft Office 2007 Service Pack 3 (SP3)
"{90120000-001B-0409-0000-0000000FF1CE}" = Microsoft Office Word MUI (English) 2007
"{90120000-001B-0409-0000-0000000FF1CE}_ULTIMATER_{AAA19365-932B-49BD-8138-BE28CEE9C4B4}" = Microsoft Office 2007 Service Pack 3 (SP3)
"{90120000-001F-0409-0000-0000000FF1CE}" = Microsoft Office Proof (English) 2007
"{90120000-001F-0409-0000-0000000FF1CE}_ULTIMATER_{1FF96026-A04A-4C3E-B50A-BB7022654D0F}" = Microsoft Office Proofing Tools 2007 Service Pack 3 (SP3)
"{90120000-001F-040C-0000-0000000FF1CE}" = Microsoft Office Proof (French) 2007
"{90120000-001F-040C-0000-0000000FF1CE}_ULTIMATER_{71F055E8-E2C6-4214-BB3D-BFE03561B89E}" = Microsoft Office Proofing Tools 2007 Service Pack 3 (SP3)
"{90120000-001F-0C0A-0000-0000000FF1CE}" = Microsoft Office Proof (Spanish) 2007
"{90120000-001F-0C0A-0000-0000000FF1CE}_ULTIMATER_{2314F9A1-126F-45CC-8A5E-DFAF866F3FBC}" = Microsoft Office Proofing Tools 2007 Service Pack 3 (SP3)
"{90120000-002C-0409-0000-0000000FF1CE}" = Microsoft Office Proofing (English) 2007
"{90120000-0044-0409-0000-0000000FF1CE}" = Microsoft Office InfoPath MUI (English) 2007
"{90120000-0044-0409-0000-0000000FF1CE}_ULTIMATER_{AAA19365-932B-49BD-8138-BE28CEE9C4B4}" = Microsoft Office 2007 Service Pack 3 (SP3)
"{90120000-006E-0409-0000-0000000FF1CE}" = Microsoft Office Shared MUI (English) 2007
"{90120000-006E-0409-0000-0000000FF1CE}_ULTIMATER_{98333358-268C-4164-B6D4-C96DF5153727}" = Microsoft Office 2007 Service Pack 3 (SP3)
"{90120000-00A1-0409-0000-0000000FF1CE}" = Microsoft Office OneNote MUI (English) 2007
"{90120000-00A1-0409-0000-0000000FF1CE}_ULTIMATER_{AAA19365-932B-49BD-8138-BE28CEE9C4B4}" = Microsoft Office 2007 Service Pack 3 (SP3)
"{90120000-00BA-0409-0000-0000000FF1CE}" = Microsoft Office Groove MUI (English) 2007
"{90120000-00BA-0409-0000-0000000FF1CE}_ULTIMATER_{AAA19365-932B-49BD-8138-BE28CEE9C4B4}" = Microsoft Office 2007 Service Pack 3 (SP3)
"{90120000-0114-0409-0000-0000000FF1CE}" = Microsoft Office Groove Setup Metadata MUI (English) 2007
"{90120000-0114-0409-0000-0000000FF1CE}_ULTIMATER_{AAA19365-932B-49BD-8138-BE28CEE9C4B4}" = Microsoft Office 2007 Service Pack 3 (SP3)
"{90120000-0115-0409-0000-0000000FF1CE}" = Microsoft Office Shared Setup Metadata MUI (English) 2007
"{90120000-0115-0409-0000-0000000FF1CE}_ULTIMATER_{98333358-268C-4164-B6D4-C96DF5153727}" = Microsoft Office 2007 Service Pack 3 (SP3)
"{90120000-0117-0409-0000-0000000FF1CE}" = Microsoft Office Access Setup Metadata MUI (English) 2007
"{90120000-0117-0409-0000-0000000FF1CE}_ULTIMATER_{AAA19365-932B-49BD-8138-BE28CEE9C4B4}" = Microsoft Office 2007 Service Pack 3 (SP3)
"{90140000-2005-0000-0000-0000000FF1CE}" = Microsoft Office File Validation Add-In
"{91120000-002E-0000-0000-0000000FF1CE}" = Microsoft Office Ultimate 2007
"{91120000-002E-0000-0000-0000000FF1CE}_ULTIMATER_{6E107EB7-8B55-48BF-ACCB-199F86A2CD93}" = Microsoft Office 2007 Service Pack 3 (SP3)
"{92EA4134-10D1-418A-91E1-5A0453131A38}" = Windows Live Movie Maker
"{95120000-00B9-0409-0000-0000000FF1CE}" = Microsoft Application Error Reporting
"{95140000-007A-0409-0000-0000000FF1CE}" = Microsoft Office Outlook Connector
"{95D08F4E-DFC2-4ce3-ACB7-8C8E206217E9}" = MarketResearch
"{9C2D4047-0E40-499a-AC7A-C4B9BB12FE03}" = TrayApp
"{9D56775A-93F3-44A3-8092-840E3826DE30}" = Windows Live Mail
"{A0C91188-C88F-4E86-93E6-CD7C9A266649}" = Windows Live Mesh
"{A36CD345-625C-4d6c-B3E2-76E1248CB451}" = SolutionCenter
"{A495D4DC-4036-4914-9CB2-0FCF6A3166EF}" = L7500
"{A726AE06-AAA3-43D1-87E3-70F510314F04}" = Windows Live Writer
"{A92DAB39-4E2C-4304-9AB6-BC44E68B55E2}" = Google Update Helper
"{A9BDCA6B-3653-467B-AC83-94367DA3BFE3}" = Windows Live Photo Common
"{AAAFC670-569B-4A2F-82B4-42945E0DE3EF}" = Windows Live Writer
"{AAF454FC-82CA-4F29-AB31-6A109485E76E}" = Windows Live Writer
"{AB5D51AE-EBC3-438D-872C-705C7C2084B0}" = DeviceManagementQFolder
"{AC76BA86-7AD7-1033-7B44-A94000000001}" = Adobe Reader 9.4.5
"{AF844339-2F8A-4593-81B3-9F4C54038C4E}" = Windows Live MIME IFilter
"{B2544A03-10D0-4E5E-BA69-0362FFC20D18}" = OGA Notifier 2.0.0048.0
"{B3575D00-27EF-49C2-B9E0-14B3D954E992}" = Apple Application Support
"{B6A98E5F-D6A7-46FB-9E9D-1F7BF443491C}" = PMB
"{BCE72AED-3332-4863-9567-C5DCB9052CA2}" = Netflix Movie Viewer
"{BE77A81F-B315-4666-9BF3-AE70C0ADB057}" = BufferChm
"{C0E5147E-C9F3-4360-9ED0-2E875F11766C}" = Respondus LockDown Browser
"{C23CD6DA-1958-43A5-ADD0-59396572E02E}" = Apple Mobile Device Support
"{C6579A65-9CAE-4B31-8B6B-3306E0630A66}" = Apple Software Update
"{C66824E4-CBB3-4851-BB3F-E8CFD6350923}" = Windows Live Mail
"{C716522C-3731-4667-8579-40B098294500}" = Toolbox
"{C73CA646-73B3-4AEF-A136-C37505745174}" = iTunes
"{C8B0680B-CDAE-4809-9F91-387B6DE00F7C}" = Roxio Creator DE
"{CE95A79E-E4FC-4FFF-8A75-29F04B942FF2}" = Windows Live UX Platform
"{D03482C5-9AD8-496D-B388-692AE04C93AF}" = Bonjour
"{D0E39A1D-0CEE-4D85-B4A2-E3BE990D075E}" = Destination Component
"{D436F577-1695-4D2F-8B44-AC76C99E0002}" = Windows Live Photo Common
"{D45240D3-B6B3-4FF9-B243-54ECE3E10066}" = Windows Live Communications Platform
"{D4CFC5F3-481C-40AA-9944-E7E4E732136C}" = Microsoft IntelliType Pro 8.0
"{D639085F-4B6E-4105-9F37-A0DBB023E2FB}" = Roxio MyDVD DE
"{D7769185-9A7C-48D4-8874-5388743A1DE2}" = Music, Photos & Videos Launcher
"{DDC8BDEE-DCAC-404D-8257-3E8D4B782467}" = Windows Live Writer Resources
"{DEB9AEF7-3ADA-40a9-9C98-546D54FE9CBD}" = ProductContext
"{DECDCB7C-58CC-4865-91AF-627F9798FE48}" = Windows Live Mesh
"{E06F04B9-45E6-4AC0-8083-85F7515F40F7}" = UnloadSupport
"{E09C4DB7-630C-4F06-A631-8EA7239923AF}" = D3DX10
"{E646DCF0-5A68-11D5-B229-002078017FBF}" = Digital Line Detect
"{E7044E25-3038-4A76-9064-344AC038043E}" = Windows Mobile Device Center Driver Update
"{EB21A812-671B-4D08-B974-2A347F0D8F70}" = HP Photosmart Essential
"{EB4DF488-AAEF-406F-A341-CB2AAA315B90}" = Windows Live Messenger
"{EB75DE50-5754-4F6F-875D-126EDF8E4CB3}" = HPSSupply
"{ECAD4F6A-0BF3-4028-9C81-E5D9F9606CBA}" = BPDSoftware
"{EEEB604C-C1A7-4f8c-B03F-56F9C1C9C45F}" = Fax
"{EF1ADA5A-0B1A-4662-8C55-7475A61D8B65}" = DeviceDiscovery
"{F0B430D1-B6AA-473D-9B06-AA3DD01FD0B8}" = Microsoft SQL Server 2005 Compact Edition [ENU]
"{F132AF7F-7BCA-4EDE-8A7C-958108FE7DBC}" = Realtek High Definition Audio Driver
"{F53D678E-238F-4A71-9742-08BB6774E9DC}" = Windows Live Family Safety
"{F95F178B-56AD-4fab-87F8-FA81E66C7D68}" = Network
"{FE044230-9CA5-43F7-9B58-5AC5A28A1F33}" = Windows Live Essentials
"Adobe Flash Player ActiveX" = Adobe Flash Player 11 ActiveX
"Advanced Audio FX Engine" = Advanced Audio FX Engine
"Advanced Video FX Engine" = Advanced Video FX Engine
"Cisco Connect" = Cisco Connect
"CNXT_MODEM_PCI_VEN_14F1&DEV_2F20&SUBSYS_200F14F1" = Conexant D850 PCI V.92 Modem
"Creative OEM003" = Monitor Integrated Webcam Driver (1.00.13.0608)
"DELL Webcam Center" = DELL Webcam Center
"DELL Webcam Manager" = DELL Webcam Manager
"FREE Hi-Q Recorder_is1" = FREE Hi-Q Recorder 1.92
"Google Desktop" = Google Desktop
"HDMI" = Intel® Graphics Media Accelerator Driver
"HP Imaging Device Functions" = HP Imaging Device Functions 8.0
"HP Solution Center & Imaging Support Tools" = HP Solution Center 8.0
"HPExtendedCapabilities" = HP Customer Participation Program 8.0
"HPOCR" = HP OCR Software 8.0
"Living Cookbook 2008" = Living Cookbook 2008
"Microsoft .NET Framework 4 Client Profile" = Microsoft .NET Framework 4 Client Profile
"Microsoft Security Client" = Microsoft Security Essentials
"PROSetDX" = Intel® PRO Network Connections 12.1.11.0
"ULTIMATER" = Microsoft Office Ultimate 2007
"WinLiveSuite" = Windows Live Essentials
"WinZip Self-Extractor" = WinZip Self-Extractor

========== HKEY_USERS Uninstall List ==========

[HKEY_USERS\S-1-5-21-698983902-494872559-1433732121-1000\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall]
"309a46b1dc89b774" = Dell Driver Download Manager
"Move Media Player" = Move Media Player

========== Last 10 Event Log Errors ==========

Error reading Event Logs: The Event Service is not operating properly or the Event Logs are corrupt!

< End of report >
  • 0

#4
Dakeyras

Dakeyras

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Hi. :)

Thank you for the response

You're welcome and thanks for the feedback also!

Trusted Zone Advice:

You really should not have any website in the Trusted Zone of Internet Explorer. The reason being the default security settings in the Trusted Zone are set too low, which makes it unsafe. Plus it should not be necessary for any remote server to have that level of access. Plenty of good & reputable sites get hacked to host malware; advertising networks are renowned for serving malware which can appear on any site. The best policy is to remove anything from the Trusted Zone unless it's absolutely required in order for the site to work & you trust that site implicitly.

Backup the Registry:

Modifying the Registry can create unforeseen problems, so it always wise to create a backup before doing so.

  • Please go here and download ERUNT.
  • ERUNT (Emergency Recovery Utility NT) is a free program that allows you to keep a complete backup of your registry and restore it when needed.
  • Right-click on erunt-setup.exe and select Run as Administrator to Install ERUNT by following the prompts.
  • Use the default install settings but say No to the portion that asks you to add ERUNT to the Start-Up folder.
  • Start ERUNT either by double clicking on the desktop icon or choosing to start the program at the end of the setup process.
  • Choose a location for the backup. Note: the default location is C:\WINDOWS\ERDNT which is acceptable.
  • Make sure that at least the first two check boxes are selected.
  • Click on OK
  • Then click on YES to create the folder.
Note: If it is necessary to restore the registry, open the backup folder and start ERDNT.exe

Custom OTL Script:

  • Right-click OTL.exe and select Run as Administrator to start the program.
  • Copy the lines from the quote-box(do not copy the word quote) to the clipboard by highlighting ALL of them and pressing CTRL + C (or, after highlighting, right-click and choose Copy):

:OTL
O15 - HKLM\..Trusted Domains: musicmatch.com ([online] https in Trusted sites)
O15 - HKU\S-1-5-21-698983902-494872559-1433732121-1000\..Trusted Domains: ([]msn in Computer)
O15 - HKU\S-1-5-21-698983902-494872559-1433732121-1000\..Trusted Domains: aol.com ([free] http in Trusted sites)
O15 - HKU\S-1-5-21-698983902-494872559-1433732121-1000\..Trusted Domains: localhost ([]http in Local intranet)
O15 - HKU\S-1-5-21-698983902-494872559-1433732121-1000\..Trusted Domains: mcgraw-hill.com ([highered] http in Trusted sites)
O16 - DPF: {8FFBE65D-2C9C-4669-84BD-5829DC0B603C} http://fpdownload.ma...r/ultrashim.cab (Reg Error: Key error.)
[10 C:\Users\Michelle\Documents\*.tmp files -> C:\Users\Michelle\Documents\*.tmp -> ]

:Files
ipconfig /flushdns /c

:Commands
[Purity]
[ResetHosts]
[EmptyTemp]
[CreateRestorePoint]
[Reboot]

  • Return to OTL, right-click in the Custom Scans/Fixes window (under the cyan bar) and choose Paste.
  • Then click the red Run Fix button.
  • Let the program run unhindered.
  • If OTL asks to reboot your computer, allow it to do so. The report should appear in Notepad after the reboot.
Note: The logfile can also be located C: >> _OTL >> MovedFiles >> DD/DD/DD TT/TT.txt <-- denotes date/time log created.

Next:

Please download Malwarebytes' Anti-Malware to your desktop.

  • Double-click mbam-setup.exe and select then follow the prompts to install the program.
  • At the end, be sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
  • If an update is found, it will download and install the latest version.
When the program loads, Decline the Malwarebytes' Anti-Malware Trial (You can activate this when we've finished, if you so wish)

  • Once the program has loaded, select Perform quick scan, then click Scan.
  • When the scan is complete, click OK, then Show Results to view the results.
  • Be sure that everything is checked, and click Remove Selected.
  • When completed, a log will open in Notepad. Please post that log in your next reply.
The log can also be found here:

  • Launch Malwarebytes' Anti-Malware
  • Click on the Logs radio tab.
Note: If MBAM encounters a file that is difficult to remove, you will be presented with 1 of 2 prompts, click OK to either and let MBAM proceed with the disinfection process, if asked to restart the computer, please do so immediately. Failure to reboot will prevent MBAM from removing all the malware.

When completed the above, please post back the following in the order asked for:

  • How is your computer performing now, any further symptoms and or problems encountered?
  • OTL Log from the Custom Script.
  • Malwarebytes Anti-Malware Log.

  • 0

#5
troubled_PC

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Good Afternoon,

Sorry for the delay. I have completed all the steps outlined in your reply and the two logs (OTL Log and Malwarebytes Anti-Malware Log) are attached.

My internet browsing is definitely running better than before I took the steps that you have instructed. It still appears to be a bit slower than before I encountered the red.clientapps.yahoo.com redirect last week. However, I might be hyper-sensitive to any latency. The logs look clean so I am assuming that the cleaning is done and the resolution steps are completed? If so, do you have any recommendations for long term stability (such as procuring Malware bytes)?

I noticed on the previous Extras OTL log that my Event Service is not operating propoely and the log was unable to produce the last 10 Event Log Errors. Is this something that I shoudl be concerned about?

Thanks again for your assistance.

Tim

All processes killed
========== OTL ==========
Registry key HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Internet Settings\ZoneMap\Domains\musicmatch.com\online\ deleted successfully.
Registry value HKEY_USERS\S-1-5-21-698983902-494872559-1433732121-1000\SOFTWARE\Microsoft\Windows\CurrentVersion\Internet Settings\ZoneMap\Domains\\ deleted successfully.
Registry key HKEY_USERS\S-1-5-21-698983902-494872559-1433732121-1000\SOFTWARE\Microsoft\Windows\CurrentVersion\Internet Settings\ZoneMap\Domains\aol.com\free\ deleted successfully.
Registry key HKEY_USERS\S-1-5-21-698983902-494872559-1433732121-1000\SOFTWARE\Microsoft\Windows\CurrentVersion\Internet Settings\ZoneMap\Domains\localhost\ deleted successfully.
Registry key HKEY_USERS\S-1-5-21-698983902-494872559-1433732121-1000\SOFTWARE\Microsoft\Windows\CurrentVersion\Internet Settings\ZoneMap\Domains\mcgraw-hill.com\highered\ not found.
Starting removal of ActiveX control {8FFBE65D-2C9C-4669-84BD-5829DC0B603C}
C:\WINDOWS\Downloaded Program Files\erma.inf moved successfully.
Registry key HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Code Store Database\Distribution Units\{8FFBE65D-2C9C-4669-84BD-5829DC0B603C}\ deleted successfully.
Registry key HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{8FFBE65D-2C9C-4669-84BD-5829DC0B603C}\ not found.
Registry key HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Active Setup\Installed Components\{8FFBE65D-2C9C-4669-84BD-5829DC0B603C}\ not found.
Registry key HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{8FFBE65D-2C9C-4669-84BD-5829DC0B603C}\ not found.
C:\Users\Michelle\Documents\~WRL0004.tmp deleted successfully.
C:\Users\Michelle\Documents\~WRL0454.tmp deleted successfully.
C:\Users\Michelle\Documents\~WRL0584.tmp deleted successfully.
C:\Users\Michelle\Documents\~WRL1401.tmp deleted successfully.
C:\Users\Michelle\Documents\~WRL1444.tmp deleted successfully.
C:\Users\Michelle\Documents\~WRL1715.tmp deleted successfully.
C:\Users\Michelle\Documents\~WRL2113.tmp deleted successfully.
C:\Users\Michelle\Documents\~WRL2336.tmp deleted successfully.
C:\Users\Michelle\Documents\~WRL2643.tmp deleted successfully.
C:\Users\Michelle\Documents\~WRL3057.tmp deleted successfully.
========== FILES ==========
< ipconfig /flushdns /c >
Windows IP Configuration
Successfully flushed the DNS Resolver Cache.
C:\Users\Michelle\Desktop\cmd.bat deleted successfully.
C:\Users\Michelle\Desktop\cmd.txt deleted successfully.
========== COMMANDS ==========
C:\Windows\System32\drivers\etc\Hosts moved successfully.
HOSTS file reset successfully

[EMPTYTEMP]

User: All Users

User: Default
->Temp folder emptied: 0 bytes
->Temporary Internet Files folder emptied: 32902 bytes

User: Default User
->Temp folder emptied: 0 bytes
->Temporary Internet Files folder emptied: 0 bytes

User: Michelle
->Temp folder emptied: 348367425 bytes
->Temporary Internet Files folder emptied: 487648841 bytes
->Java cache emptied: 22244559 bytes
->Google Chrome cache emptied: 29967477 bytes
->Flash cache emptied: 2841406 bytes

User: Public

User: TEMP
->Temp folder emptied: 0 bytes
->Temporary Internet Files folder emptied: 0 bytes

User: tim
->Temp folder emptied: 0 bytes
->Temporary Internet Files folder emptied: 0 bytes

%systemdrive% .tmp files removed: 0 bytes
%systemroot% .tmp files removed: 0 bytes
%systemroot%\System32 .tmp files removed: 0 bytes
%systemroot%\System32\drivers .tmp files removed: 0 bytes
Windows Temp folder emptied: 114422067 bytes
RecycleBin emptied: 1168384 bytes

Total Files Cleaned = 960.00 mb



OTL by OldTimer - Version 3.2.31.0 log created on 01102012_113939

Files\Folders moved on Reboot...
C:\Users\Michelle\AppData\Local\Microsoft\Windows\Temporary Internet Files\Low\Content.IE5\UM6A7HEE\ads[1].htm moved successfully.
C:\Users\Michelle\AppData\Local\Microsoft\Windows\Temporary Internet Files\Low\Content.IE5\UM6A7HEE\fastbutton[1].htm moved successfully.
C:\Users\Michelle\AppData\Local\Microsoft\Windows\Temporary Internet Files\Low\Content.IE5\R38EOE5V\si[1].htm moved successfully.
C:\Users\Michelle\AppData\Local\Microsoft\Windows\Temporary Internet Files\Low\Content.IE5\4BKWEPDP\ads[1].htm moved successfully.
C:\Users\Michelle\AppData\Local\Microsoft\Windows\Temporary Internet Files\Low\Content.IE5\4BKWEPDP\ads[2].htm moved successfully.
C:\Users\Michelle\AppData\Local\Microsoft\Windows\Temporary Internet Files\Low\Content.IE5\4BKWEPDP\ads[3].htm moved successfully.
C:\Users\Michelle\AppData\Local\Microsoft\Windows\Temporary Internet Files\Low\Content.IE5\4BKWEPDP\si[1].htm moved successfully.
C:\Users\Michelle\AppData\Local\Microsoft\Windows\Temporary Internet Files\Low\Content.IE5\1X6K6QBP\si[1].htm moved successfully.
C:\Users\Michelle\AppData\Local\Microsoft\Windows\Temporary Internet Files\Low\Content.IE5\1X6K6QBP\si[2].htm moved successfully.
C:\Users\Michelle\AppData\Local\Microsoft\Windows\Temporary Internet Files\Low\AntiPhishing\ED8654D5-B9F0-4DD9-B3E8-F8F560086FDF.dat moved successfully.
C:\Users\Michelle\AppData\Local\Microsoft\Windows\Temporary Internet Files\Low\MSIMGSIZ.DAT moved successfully.

Registry entries deleted on Reboot...


Malwarebytes Anti-Malware 1.60.0.1800
www.malwarebytes.org

Database version: v2012.01.10.05

Windows 7 Service Pack 1 x86 NTFS
Internet Explorer 9.0.8112.16421
Michelle :: DELL-INSPIRON [administrator]

1/10/2012 11:52:10 AM
mbam-log-2012-01-10 (11-52-10).txt

Scan type: Quick scan
Scan options enabled: Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken | PUP | PUM
Scan options disabled: P2P
Objects scanned: 207447
Time elapsed: 4 minute(s), 58 second(s)

Memory Processes Detected: 0
(No malicious items detected)

Memory Modules Detected: 0
(No malicious items detected)

Registry Keys Detected: 0
(No malicious items detected)

Registry Values Detected: 0
(No malicious items detected)

Registry Data Items Detected: 0
(No malicious items detected)

Folders Detected: 0
(No malicious items detected)

Files Detected: 0
(No malicious items detected)

(end)
  • 0

#6
Dakeyras

Dakeyras

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Hi. :)

Thanks again for your assistance.

You're welcome!

Sorry for the delay

Not a problem as long as you reply say within a three day period. As I appreciate all I assist and including myself have lives outside of forum activity etc.

My internet browsing is definitely running better than before I took the steps that you have instructed. It still appears to be a bit slower than before I encountered the red.clientapps.yahoo.com redirect last week. However, I might be hyper-sensitive to any latency.

When I give the all clear I will provide some advice about System Maintenance which should improve overall performance of your machine.

The logs look clean so I am assuming that the cleaning is done and the resolution steps are completed? If so, do you have any recommendations for long term stability (such as procuring Malware bytes)?

I will in due course but would like one more scan to ascertain/check that your machine is malware free. Plus we will update some software as in both Adobe and Java as those when out of date can be exploited by malware.

I noticed on the previous Extras OTL log that my Event Service is not operating propoely and the log was unable to produce the last 10 Event Log Errors. Is this something that I shoudl be concerned about?

No I do not think that is a issue to be concerned about as have a similar output on my Vista laptop and Windows 7 machines. Because OTL is reporting such does not necessarily mean it is the case and or there has been no events that would create such etc.

So I do not think any further action is required with regard to your query.

ESET Online Scanner:

Note: You can use either Internet Explorer or Mozilla FireFox for this scan. You will however need to disable your current installed Anti-Virus, how to do so can be read here.

Vista users: You will need to to right-click on the either the IE or FF icon in the Start Menu or Quick Launch Bar on the Taskbar and select Run as Administrator from the context menu.

  • Please go here to run the scan...Click on Scan Now

    Note: If using Mozilla Firefox you will need to download esetsmartinstaller_enu.exe when prompted then double click on it to install.
    All of the below instructions are compatible with either Internet Explorer or Mozilla FireFox.

  • Select the option YES, I accept the Terms of Use then click on: Posted Image
  • When prompted allow the Add-On/Active X to install.
  • Make sure that the option Remove found threats is NOT checked, and the option Scan archives is checked.
  • Now click on Advanced Settings and select the following:
    • Scan for potentially unwanted applications
    • Scan for potentially unsafe applications
    • Enable Anti-Stealth Technology
  • Now click on: Posted Image
  • The virus signature database... will begin to download. Be patient this make take some time depending on the speed of your Internet Connection.
  • When completed the Online Scan will begin automatically.
  • Do not touch either the Mouse or keyboard during the scan otherwise it may stall.
  • When completed select Uninstall application on close if you so wish, make sure you copy the logfile first!
  • Now click on: Posted Image
  • Use notepad to open the logfile located at C:\Program Files\ESET\EsetOnlineScanner\log.txt.
  • Copy and paste that log as a reply to this topic.
Note: Do not forget to re-enable your Anti-Virus application after running the above scan!
  • 0

#7
troubled_PC

troubled_PC

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Good Afternoon,

Thank you for the reply and all of your information. The log file from the ESET Online Scanner is below.

[email protected] as CAB hook log:
OnlineScanner.ocx - registred OK

On an interesting note, I was running a line speed test through Cisco Connect ( router is an E4200 CISCO/LinkSys product) and I have a varied response on my download line speed. In a span of several minutes my line speed was clocked between .58 Mbps up to 6.14 Mbps. This might introduce additional variables that I hadn't considered except that my response on my wireless connection on my laptop still seems much faster.


Tim
  • 0

#8
Dakeyras

Dakeyras

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Hi. :)

Thank you for the reply and all of your information. The log file from the ESET Online Scanner is below.

You're welcome! Is that the complete ESET Log and was anything detected at all?

On an interesting note, I was running a line speed test through Cisco Connect ( router is an E4200 CISCO/LinkSys product) and I have a varied response on my download line speed. In a span of several minutes my line speed was clocked between .58 Mbps up to 6.14 Mbps. This might introduce additional variables that I hadn't considered except that my response on my wireless connection on my laptop still seems much faster.

That may be just down to the vagaries of your actual ISP. For example with my ISP I connect this my main workhorse Windows 7 machine via a either-net cable to my Router which in turn is connected to my Cable Modem and at times my proported connection speed of 10MB often fluctuates but like you when I connect my laptops to the aforementioned Router via wireless. The connectivity is often both more stable and faster. Overall I do not think you have anything to really cause concern though a possibility it may be down to the actual DNS with your ISP/Router as I sometimes have problems with that and flushing such often solves that one.

However if you really think it is a issue my friendly advice would be create a topic in this part of the forum below as primarily I only provide Anti-Malware support:-

Networking

Next:

Now please go to Start(Windows 7 Orb) >> Control Panel >> Programs and Features and remove the following (if present):

Adobe Reader 9.4.5
Java™ SE Runtime Environment 6


To do so click once on each of the above to highlight, then click on Uninstall/Change and follow the prompts.

New Adobe Reader Installation:

Go here to download the latest version of Adobe Reader.

Deselect Yes, install Google Toolbar - optional unless you want the toolbar that is. Myself think no need since you have IE9.

  • Save this file to your desktop and run it to install the latest version of Adobe Reader.
  • After the new Reader is installed, Open Adobe Reader X. (Right click and Run as administrator in with Windows 7)
  • OK the license.
  • Click on Edit and select Preferences.
  • On the Left, click on the Javascript category and Uncheck Enable Acrobat Javascript.
  • Click on the Security (Enhanced) category and Uncheck Automatically trust sites from my Win OS security zones.
  • Click on the Trust Manager category and Uncheck Allow opening of non-PDF file attachments with external applications.
  • Click the OK button
New Java Installation:

  • Click here to visit Java's website.
  • Scroll down to Java SE 7u2. Click on JRE Download.
  • Check (tick) Java SE Runtime Environment 7 License Agreement box.
  • Click on jre-7u2-windows-i586.exe link next to Windows x86 Offline to download it and save this to your desktop.
  • Right-click on on jre-7u2-windows-i586.exe and select Run as Administrator to install Java.
Next:

Let myself know when completed the above(also answer my online scan query) and if any further issues remaining. If not we will clean up all tools used during the Malware Removal process and I will provide some advice about online safety etc.
  • 0

#9
troubled_PC

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Good Morning Dakeyras,

The complete contents of the ESET Online Scanner Log file was provided. There was nothing detected by the scanner.

Thank you for the advice about the posting a question to the Networking forum. I am always happy to learn something new and really appreciate all of your assistance and advice. Reviewing the new post each day opens my eyes to new educational opportunities.

I have removed
Adobe Reader 9.4.5
Java SE Runtime Environment 6
Google Toolbar(thought that I would remove extraneous stuff while I was at it)
Google Desktop

I have installed
Adobe reader X
Java SE 7u2

No further issues remain. Browser speed has improved but still some latency and will begin my journey with networking after we are completed.

Thanks again for you assistance. I am very grateful for your persistence and expertise.

Tim
  • 0

#10
Dakeyras

Dakeyras

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Hi. :)

The complete contents of the ESET Online Scanner Log file was provided. There was nothing detected by the scanner.

Good.

Per what else you posted, good and you're most welcome!

Next:

Congratulations your computer appears to be malware free!

Now I have some tasks for your good self to carry out as part of a clean up process and some advice about online safety.

Importance of Regular System Maintenance:

I advice you read both of the below listed topics as this will go a long way to keeping your Computer performing well.

Help! My computer is slow!

Also so is this:

What to do if your Computer is running slowly

Clean up with OTL:

  • Right-click OTL and select Run as Administrator to start the program.
  • Close all other programs apart from OTL as this step will require a reboot.
  • On the OTL main screen, depress the CleanUp button.
  • Say Yes to the prompt and then allow the program to reboot your computer.
The above process should clean up and remove the vast majority of scanners used and logs created etc.

Any left over merely delete yourself and empty the Recycle Bin.

Reset the System Restore points:

Create a new, clean System Restore point:-

  • Right click on Computer and select Properties >> System protection >> Create.
  • Give this restore point a descriptive name and click Create.
  • When done, click Apply >> OK.
Note: Do not clear infected/old System Restore points before creating a new System Restore point first!

Flush Old System Restore points:-

  • Right click on Computer and select Properties >> System protection.
  • (untick) Vista C system box an click Turn off system restore then Apply >> OK.
  • Restart your computer.
  • Navigate back to System protection >> (tick) Vista C system box >> Apply >> OK
Now some advice for on-line safety:

Malwarebyte's Anti-Malware:

This is a excellent application and I advise you keep this installed. Check for updates and run a scan at least once per week.

Other installed security software:

Your presently installed security application, Microsoft Security Essentilas automatically checks for updates and downloads/installs them with every system reboot and or periodically if the machine is left running providing a internet connection is active.

I advise you also run a complete scan with this also once per week.

Erunt:

Emergency Recovery Utility NT, I advice you keep this installed as a means to keep a complete backup of your registry and restore it when needed.

Myself I would actually create a new back up once per week as this along with System Restore may prove to be invaluable if something unforeseen occurs!

Keep your system updated:

Microsoft releases patches for Windows and other products regularly:

  • Click on Start(Vista Orb) >> All Programs >> Windows Update.
  • In the navigation pane, click Check for updates.
  • After Windows Update has finished checking for updates, click View available updates.
  • Click to select the check box for any found, then click Install.
  • When completed Reboot(restart) your computer if not prompted to do so.
Be careful when opening attachments and downloading files:

Never open email attachments, not even if they are from someone you know. If you need to open them, scan them with your antivirus program before opening.
Never open emails from unknown senders.
Beware of emails that warn about viruses that are spreading, especially those from antivirus vendors. These email addresses can be easily spoofed. Check the antivirus vendor websites to be sure.
Be careful of what you download. Only download files from known sources. Also, avoid cracked programs. If you need a particular program that costs too much for you, try finding free alternatives on Sourceforge or Pricelessware.

Stop malicious scripts:

Windows by default allow scripts (which is VBScript and JavaScript) to run and some of these scripts are malicious. Use Noscript by Symantec or Script Defender by AnalogX to handle these scripts.

Avoid Peer to Peer software:

P2P may be a great way to get lots of seemingly freeware, but it is a great way to get infected as well. There's no way to tell if the file being shared is infected. Worse still, some worms spread via P2P networks, infecting you as well. My advice is avoid these types of software applications.

Hosts File:

A Hosts file is like a phone book. You look up someone's name in the phone book before calling him/her. Similarly, your computer will look up the website's IP address before you can view the website.

Hosts file will replace your current Hosts file with another one containing well-known advertisement sites, spyware sites and other bad sites. This new Hosts file will protect you by re-directing these bad sites to 127.0.0.1.

Here are some Hosts files:

Only use one of the above!

Install WinPatrol:

WinPatrol alerts you about possible system hijacks, malware attacks and critical changes made to your computer without your permission.

Download it from here.

You can find information about how WinPatrol works here.

Next:

This is a very helpful/useful set of advice from Microsoft: Microsoft Online Safety.

Any questions? Feel free to ask, if not stay safe!
  • 0

#11
Dakeyras

Dakeyras

    Anti-Malware Mammoth

  • Expert
  • 9,665 posts
Since this issue appears to be resolved ... this Topic has been closed. Glad we could help. :)

If you're the topic starter, and need this topic reopened, please contact a staff member with the address of the thread.

Everyone else please begin a New Topic.
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