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windows can't find delfolders.exe on boot [Solved]


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#1
oi2ks

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Hi,
Thanks for your help. For the last few months my computer has been giving me the message "can't find c:\windows\system32\tools\delfolders.exe". It hasn't affected performance so I've been ignoring it but I'm concerned that malware has installed and this is an indication of trouble. I use Avast Internet Security and I've run Malwarebytes; both come up clean. I ran OLT for all users and attached the logs. I really appreciate your help.

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#2
Gammo

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Hello and welcome to Geekstogo!

We apologize for the delay in responding to your request for help.
If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below.

This problem isn't being caused by malware, but I should be able to fix it though. :thumbsup:

Run OTL
  • Under the Custom Scans/Fixes box at the bottom, paste in the following

    :OTL
    O4 - HKLM..\RunOnce: [Execute] C:\WINDOWS\System32\Tools\DelFolders.exe File not found
    O4 - Startup: C:\Documents and Settings\erich.GECHHO2\Start Menu\Programs\Startup\Reboot.exe ()
    
    :Services
    
    :Reg
    
    :Files
    ipconfig /flushdns /c
    
    :Commands
    [purity]
    [resethosts]
    [emptytemp]
    [emptyflash]
    [createrestorepoint]
    [reboot]
  • Then click the Run Fix button at the top
  • Let the program run unhindered, reboot the PC when it is done


Please tell me know whether that fixed it.
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#3
oi2ks

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Pasted sequence and clicked on run fix. The system is hung and OTL is not responding after 20 minutes. What should I do now?
Thanks!
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#4
Gammo

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Try to close OTL. If you can't, please (manually) restart your PC.

Then try running this fix instead of the above one:

Run OTL
  • Under the Custom Scans/Fixes box at the bottom, paste in the following

    :OTL
    O4 - HKLM..\RunOnce: [Execute] C:\WINDOWS\System32\Tools\DelFolders.exe File not found
    O4 - Startup: C:\Documents and Settings\erich.GECHHO2\Start Menu\Programs\Startup\Reboot.exe ()
  • Then click the Run Fix button at the top
  • Let the program run unhindered, reboot the PC when it is done

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#5
oi2ks

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Thanks! That fixed the problem. If it's not too inconvenient, I would like to understand what the problem was. I understand that you're busy so if it's a bother or too difficult to explain, no worries.

Thanks again!
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#6
Gammo

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Something deleted the DelFolders.exe file without deleting the registry key that runs it every time Windows starts. That's why you got that error every time. Windows try to load that file, while it was in fact not present.
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#7
oi2ks

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Thank you for the explaination. I appreciate your help. Closing this thread.
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#8
Gammo

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Since this issue appears to be resolved ... this Topic has been closed. Glad we could help. :)

If you're the topic starter, and need this topic reopened, please contact a staff member with the address of the thread.

Everyone else please begin a New Topic.
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