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Vista freezes - must reboot - no malware found


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#1
kanedobb

kanedobb

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History on this problem can be found here:

http://www.geekstogo...stant-crashing/

The screen still freezes on me and I must reboot. It started suddenly several weeks ago and it freezes all the time. No malware found.

I have attached error logs. I hope that may help diagnose the problem.

Attached Thumbnails

  • ErrorLog.jpg
  • ErrorLog2.jpg
  • ErrorLog3.jpg

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#2
rockmilk

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Would you please tell me which antivirus applications you have had previously on this machine any and all.The reason I ask is because some like to hang around after you uninstall via add remove programs and require the use of removal tools.




What kind of computer do you have exactly??Example Compaq presario c700


Download CCLEANER


Just DONT us the registry cleaner function of CCleaner unless you know what you are deleting exactly!!

Then open ccleaner hit the tools button then startup second one down below uninstall then in the bottom right hand corner of ccleaner hit save to text file.Save it to your desktop and post the startup.txt here in your next reply.


Hit the start button in lower left hand corner. Then in the run box type msconfig, then hit the services tab then put a check mark in hide microsoft services what is listed there,after hiding microsoft services?Please post back to us in a vertical list.

Please download MINITOOLBOX When the box opens click save file, save it to the desktop and run it.





Checkmark the following boxes:


Flush Dns
List Installed Programs
List Users, Partitions and Memory size
Click Go and post the result.

Run sfc /scannow also run chkdsk /r Links explaining below.




chkdsk /r

sfc /scannow

IF THIS IS A DESKTOP Unplug the tower open up the side.Get can of compressed air and blow out the machine and reseat the ram modules video card etc,see video Plug it back in and see how it goes.WHILE YOU HAVE THE RAM AND VIDEO CARD OUT BLOW OUT THE SLOTS THAT THEY PLUG INTO.ALSO BLOW OUT THE HEAT SINK.SEE VIDEO




PLEASE READ CAREFULLY AND POST ALL INFORMATION REQUESTED!! :)

I want to make one thing very clear DO NOT use the registry cleaner function of ccleaner!!
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#3
rockmilk

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EDIT:

Edited by rockmilk, 16 January 2012 - 07:06 PM.

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#4
rockmilk

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If you have more than one RAM module installed, try starting computer with one RAM stick at a time.

NOTE Keep in mind, the manual check listed above is always superior to the software check, listed below. DO NOT proceed with memtest, if you can go with option A

B. If you have only one RAM stick installed...
...run memtest...


1. Download - Pre-Compiled Bootable ISO (.zip). If you prefer to use the USB version then use this link USB KEY
2. Unzip downloaded /memtest86+-4.20.iso.zip file.
3. Inside, you'll find /memtest86+-4.20.iso file.
4. Download, and install ImgBurn: http://www.imgburn.com/
5. Insert blank CD into your CD drive.
6. Open ImgBurn, and click on Write image file to disc
7. Click on Browse for a file... icon:

Posted Image

8. Locate [b/memtest86+-4.20.iso[/b] file, and click Open button.
9. Click on ImgBurn green arrow to start burning bootable memtest86 CD:

Posted Image

10. Once the CD is created, boot from it, and memtest will automatically start to run. You may have to change the boot sequence in your BIOS to make it work right.

To change Boot Sequence in your BIOS

Reboot the system and at the first post screen (where it is counting up memory) start tapping the DEL button
This will enter you into the Bios\Cmos area.
Find the Advanced area and click Enter
Look for Boot Sequence or Boot Options and highlight that click Enter
Now highlight the first drive and follow the directions on the bottom of the screen on how to modify it and change it to CDrom.
Change the second drive to the C or Main Drive
Once that is done then click F10 to Save and Exit
You will prompted to enter Y to verify Save and Exit. Click Y and the system will now reboot with the new settings.


The running program will look something like this depending on the size and number of ram modules installed:


Posted Image

It's recommended to run 5-6 passes. Each pass contains very same 8 tests.

This will show the progress of the test. It can take a while. Be patient, or leave it running overnight.

Posted Image

The following image is the test results area:

Posted Image

The most important item here is the “errors” line. If you see ANY errors, even one, most likely, you have bad RAM.
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#5
kanedobb

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Dell Inspiron 1545

The only antivirus I use on this system is McAfee Antivirus Plus. I will now proceed with CCleaner.
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#6
rockmilk

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Please read carefully and post all info I requested in order for me to help you I need everything I requested.
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#7
kanedobb

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Yes HKCU:Run ehTray.exe C:\Windows\ehome\ehTray.exe
Yes HKCU:Run Google Update "C:\Users\heathermdobbins\AppData\Local\Google\Update\GoogleUpdate.exe" /c
No HKCU:Run Google Update "C:\Users\heathermdobbins\AppData\Local\Google\Update\GoogleUpdate.exe" /c
No HKCU:Run SightSpeed "C:\Program Files (x86)\Dell Video Chat\DellVideoChat.exe" -bootmode
Yes HKCU:Run swg "C:\Program Files (x86)\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe"
No HKCU:Run swg "C:\Program Files (x86)\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe"
No HKLM:Run Adobe ARM "C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\AdobeARM.exe"
No HKLM:Run Adobe Reader Speed Launcher "C:\Program Files (x86)\Adobe\Reader 9.0\Reader\Reader_sl.exe"
Yes HKLM:Run Apoint C:\Program Files\DellTPad\Apoint.exe
No HKLM:Run AppleSyncNotifier C:\Program Files (x86)\Common Files\Apple\Mobile Device Support\AppleSyncNotifier.exe
Yes HKLM:Run APSDaemon "C:\Program Files (x86)\Common Files\Apple\Apple Application Support\APSDaemon.exe"
Yes HKLM:Run Broadcom Wireless Manager UI C:\Windows\system32\WLTRAY.exe
No HKLM:Run Dell Webcam Central "C:\Program Files (x86)\Dell Webcam\Dell Webcam Central\WebcamDell.exe" /mode2
Yes HKLM:Run HotKeysCmds C:\Windows\system32\hkcmd.exe
No HKLM:Run HP Software Update C:\Program Files (x86)\HP\HP Software Update\HPWuSchd2.exe
Yes HKLM:Run IAAnotif "C:\Program Files (x86)\Intel\Intel Matrix Storage Manager\iaanotif.exe"
Yes HKLM:Run IgfxTray C:\Windows\system32\igfxtray.exe
Yes HKLM:Run iTunesHelper "C:\Program Files (x86)\iTunes\iTunesHelper.exe"
Yes HKLM:Run mcui_exe "C:\Program Files\McAfee.com\Agent\mcagent.exe" /runkey
Yes HKLM:Run Microsoft Default Manager "C:\Program Files (x86)\Microsoft\Search Enhancement Pack\Default Manager\DefMgr.exe" -resume
No HKLM:Run Monitor "C:\Program Files (x86)\LeapFrog\LeapFrog Connect\Monitor.exe"
No HKLM:Run PDVDDXSrv "C:\Program Files\CyberLink\PowerDVD DX\PDVDDXSrv.exe"
Yes HKLM:Run Persistence C:\Windows\system32\igfxpers.exe
Yes HKLM:Run QuickSet C:\Program Files\Dell\QuickSet\QuickSet.exe
No HKLM:Run QuickTime Task "C:\Program Files (x86)\QuickTime\QTTask.exe" -atboottime
Yes HKLM:Run SunJavaUpdateSched "C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe"
Yes HKLM:Run SysTrayApp %ProgramFiles%\IDT\WDM\sttray64.exe
Yes HKLM:Run Windows Defender %ProgramFiles%\Windows Defender\MSASCui.exe -hide



Adobe Active File Monitor V7
Andrea ST Filters Service
Apple Mobile Device
Bonjour Service
Dock Login Service
FLEXnet Licensing Service
Google Software Updater
Intel® Matrix Storage Event Monitor
iPod Service
McAfee SiteAdvisor Service
McAfee Personal Firewall Service
McAfee Services
McAfee VirusScan Announcer
McAfee Network Agent
McAfee Scanner
McAfee Proxy Service
McAfee McShield
McAfee Firewall Core Service
McAfee Validation Trust Protection Service
Audio Service
stlssvr
Dell Wireless WLAN Tray Service



MiniToolBox by Farbar
Ran by heathermdobbins (administrator) on 16-01-2012 at 21:19:47
Microsoft® Windows Vista™ Home Premium Service Pack 2 (X64)
Boot Mode: Normal
***************************************************************************

========================= Flush DNS: ===================================

Windows IP Configuration

Successfully flushed the DNS Resolver Cache.

=========================== Installed Programs ============================

64 Bit HP CIO Components Installer (Version: 6.2.1)
7-Zip 9.15 (x64 edition) (Version: 9.15.00.0)
Acrobat.com (Version: 0.0.0)
Acrobat.com (Version: 1.1.377)
Adobe AIR (Version: 1.1.0.5790)
Adobe Anchor Service CS3 (Version: 1.0)
Adobe Asset Services CS3 (Version: 3)
Adobe Bridge CS3 (Version: 2)
Adobe Bridge Start Meeting (Version: 1.0)
Adobe Camera Raw 4.0 (Version: 4.0)
Adobe CMaps (Version: 1.0)
Adobe Color - Photoshop Specific (Version: 1.0)
Adobe Color Common Settings (Version: 1.0)
Adobe Color EU Extra Settings (Version: 1.0)
Adobe Color JA Extra Settings (Version: 1.0)
Adobe Color NA Recommended Settings (Version: 1.0)
Adobe Default Language CS3 (Version: 1.0)
Adobe Device Central CS3 (Version: 1.0)
Adobe ExtendScript Toolkit 2 (Version: 2.0)
Adobe Flash Player 10 Plugin (Version: 10.1.102.64)
Adobe Flash Player 11 ActiveX (Version: 11.0.1.152)
Adobe Fonts All (Version: 1.0)
Adobe Help Viewer CS3 (Version: 1)
Adobe Linguistics CS3 (Version: 3.0.0)
Adobe PDF Library Files (Version: 8.0)
Adobe Photoshop CS3 (Version: 10)
Adobe Photoshop CS3 (Version: 10.0)
Adobe Photoshop Elements 7.0 (Version: 7.0)
Adobe Photoshop Elements 7.0 (Version: 7.0.0.1)
Adobe Photoshop Lightroom 2.4 64-bit (Version: 2.4)
Adobe Photoshop.com Inspiration Browser (Version: 2.61)
Adobe Reader 9.4.0 (Version: 9.4.0)
Adobe Setup (Version: 1.0)
Adobe Stock Photos CS3 (Version: 1.5)
Adobe Type Support (Version: 1.0)
Adobe Update Manager CS3 (Version: 5.1.0)
Adobe Version Cue CS3 Client (Version: 3)
Adobe WinSoft Linguistics Plugin (Version: 1.0)
Adobe XMP Panels CS3 (Version: 1.0)
Advanced Audio FX Engine
Apple Application Support (Version: 2.1.5)
Apple Mobile Device Support (Version: 4.0.0.96)
Apple Software Update (Version: 2.1.3.127)
B209a-m (Version: 130.0.373.000)
Bing Bar (Version: 7.0.850.0)
Bonjour (Version: 3.0.0.10)
Browser Plugin
BufferChm (Version: 130.0.331.000)
CCleaner (Version: 3.14)
Choice Guard (Version: 1.2.87.0)
Cisco EAP-FAST Module (Version: 2.1.6)
Cisco LEAP Module (Version: 1.0.12)
Cisco PEAP Module (Version: 1.0.13)
Citrix XenApp Web Plugin (Version: 11.0.0.5357)
Compatibility Pack for the 2007 Office system (Version: 12.0.6425.1000)
Dell Dock (Version: 1.0.0)
Dell Edoc Viewer (Version: 1.0.0)
Dell Getting Started Guide (Version: 1.00.0000)
Dell Touchpad (Version: 7.102.115.201)
Dell Video Chat (Version: 6.0 (6567))
Dell Webcam Central
Dell Wireless WLAN Card Utility (Version: 5.10.38.30)
DELL0604 (Version: 1.0.0)
Destinations (Version: 130.0.0.0)
DeviceDiscovery (Version: 130.0.372.000)
doPDF 6.3 printer
Duplicate Cleaner 2.0 (Version: 2.0)
Google Talk Plugin (Version: 2.5.8.4958)
Google Toolbar for Internet Explorer (Version: 1.0.0)
GPBaseService2 (Version: 130.0.371.000)
Horizon DX View
HP Imaging Device Functions 13.0 (Version: 13.0)
HP Photosmart Plus B209a-m All-In-One Driver Software 13.0 Rel .6 (Version: 13.0)
HP Print Projects 1.0 (Version: 1.0)
HP Smart Web Printing 4.5 (Version: 4.5)
HP Solution Center 13.0 (Version: 13.0)
HP Update (Version: 4.000.011.006)
HPPhotoGadget (Version: 130.0.282.000)
hpPrintProjects (Version: 130.0.303.000)
HPProductAssistant (Version: 130.0.371.000)
hpWLPGInstaller (Version: 130.0.303.000)
Imagenomic Noiseware 4.2 Professional Plug-in (build 4205)
Imagenomic Portraiture 2.3 Plug-in (build 2308)
InstallMgr (Version: 1.0.39.0)
Integrated Webcam Driver (1.02.01.0320) (Version: 1.02.01.0320)
Intel® Matrix Storage Manager
iPhone Configuration Utility (Version: 2.1.0.163)
iTunes (Version: 10.5.0.142)
Java Auto Updater (Version: 2.0.6.1)
Java™ 6 Update 16 (Version: 6.0.160)
Java™ 6 Update 22 (Version: 6.0.220)
Java™ 6 Update 30 (Version: 6.0.300)
JSWPFCom (Version: 1.07.0000)
JSWPFGradeK (Version: 1.07.0000)
JumpStart 3D Ages 4-6
JumpStart Artist
Junk Mail filter update (Version: 14.0.8050.1202)
Live! Cam Avatar Creator (Version: 4.6.1419.1)
Math Blaster Ages 5-7
McAfee AntiVirus Plus (Version: 11.0.649)
Memorex exPressit Label Design Studio
Microsoft .NET Framework 3.5 SP1
Microsoft .NET Framework 3.5 SP1 (Version: 3.5.30729)
Microsoft .NET Framework 4 Client Profile (Version: 4.0.30319)
Microsoft Application Error Reporting (Version: 12.0.6015.5000)
Microsoft Default Manager (Version: 1.1.53.0)
Microsoft Office PowerPoint Viewer 2007 (English) (Version: 12.0.6425.1000)
Microsoft Silverlight (Version: 4.0.60831.0)
Microsoft SQL Server 2005 Compact Edition [ENU] (Version: 3.1.0000)
Microsoft Sync Framework Runtime Native v1.0 (x86) (Version: 1.0.1215.0)
Microsoft Sync Framework Services Native v1.0 (x86) (Version: 1.0.1215.0)
Microsoft Visual C++ 2005 ATL Update kb973923 - x64 8.0.50727.4053 (Version: 8.0.50727.4053)
Microsoft Visual C++ 2005 Redistributable (x64) - KB2467175 (Version: 8.0.51011)
Microsoft Visual C++ 2005 Redistributable (x64) (Version: 8.0.56336)
Microsoft Visual C++ 2005 Redistributable (x64) (Version: 8.0.61000)
Microsoft Visual C++ 2008 ATL Update kb973924 - x64 9.0.30729.4148 (Version: 9.0.30729.4148)
Microsoft Visual C++ 2008 Redistributable - KB2467174 - x64 9.0.30729.5570 (Version: 9.0.30729.5570)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17 (Version: 9.0.30729)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.4148 (Version: 9.0.30729.4148)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161 (Version: 9.0.30729.6161)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 (Version: 9.0.30729.4148)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (Version: 9.0.30729.6161)
Microsoft Works (Version: 9.7.0621)
MobileMe Control Panel (Version: 3.1.5.0)
MSN Toolbar (Version: 1.0.39.0)
MSVCRT (Version: 14.0.1468.721)
MSXML 4.0 SP2 (KB927978) (Version: 4.20.9841.0)
MSXML 4.0 SP2 (KB954430) (Version: 4.20.9870.0)
MSXML 4.0 SP2 (KB973688) (Version: 4.20.9876.0)
MyLogoMaker 2.0
MyPublisher
Network64 (Version: 130.0.374.000)
OpenOffice.org 3.3 (Version: 3.3.9567)
PDF Settings (Version: 1.0)
PhotoshopdotcomInspirationBrowser (Version: 0.0.0)
PowerDVD (Version: 8.1)
PS_AIO_06_B209a-m_SW_Min (Version: 130.0.373.000)
Quicken WillMaker Plus 2008
Quickset (Version: 9.2.17)
QuickTime (Version: 7.69.80.9)
Reading Blaster Ages 4-6
Roxio Creator Audio (Version: 3.7.0)
Roxio Creator Copy (Version: 3.7.0)
Roxio Creator Data (Version: 3.7.0)
Roxio Creator DE (Version: 10.1)
Roxio Creator DE (Version: 3.7.0)
Roxio Creator Tools (Version: 3.7.0)
Roxio Express Labeler 3 (Version: 3.2.1)
Roxio Update Manager (Version: 6.0.0)
Safari (Version: 5.33.16.0)
Scan (Version: 13.0.0.0)
SmartWebPrinting (Version: 130.0.373.000)
SolutionCenter (Version: 130.0.373.000)
Status (Version: 130.0.373.000)
Toolbox (Version: 130.0.648.000)
TrayApp (Version: 130.0.376.000)
TurboTax Audit Support Center 3.0
Unity Web Player (Version: 2.1.0f5_16147)
Update for Microsoft .NET Framework 3.5 SP1 (KB963707) (Version: 1)
Veetle TV 0.9.15 (Version: 0.9.15)
Visual C++ 2008 x86 Runtime - (v9.0.30729) (Version: 9.0.30729)
Visual C++ 2008 x86 Runtime - v9.0.30729.01 (Version: 9.0.30729.01)
WebReg (Version: 130.0.132.017)
Windows 7 Upgrade Advisor (Version: 2.0.3001.0)
Windows Live Call (Version: 14.0.8050.1202)
Windows Live Communications Platform (Version: 14.0.8050.1202)
Windows Live Essentials (Version: 14.0.8050.1202)
Windows Live Mail (Version: 14.0.8050.1202)
Windows Live Messenger (Version: 14.0.8050.1202)
Windows Live Photo Gallery (Version: 14.0.8051.1204)
Windows Live Sign-in Assistant (Version: 5.000.818.6)
Windows Live Sync (Version: 14.0.8050.1202)
Windows Live Upload Tool (Version: 14.0.8014.1029)
Windows Live Writer (Version: 14.0.8050.1202)

========================= Memory info: ===================================

Percentage of memory in use: 31%
Total physical RAM: 4057.45 MB
Available physical RAM: 2794.16 MB
Total Pagefile: 8290.18 MB
Available Pagefile: 6987.13 MB
Total Virtual: 4095.88 MB
Available Virtual: 3992.4 MB

========================= Partitions: =====================================

1 Drive c: (OS) (Fixed) (Total:218.2 GB) (Free:63.4 GB) NTFS
2 Drive e: (RECOVERY) (Fixed) (Total:14.65 GB) (Free:6.82 GB) NTFS

========================= Users: ========================================

User accounts for \\LAPTOP

Administrator Guest heathermdobbins


**** End of log ****
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#8
rockmilk

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Open Ccleaner and disable the entries listed below.


Yes HKCU:Run ehTray.exe C:\Windows\ehome\ehTray.exe
Yes HKCU:Run Google Update "C:\Users\heathermdobbins\AppData\Local\Google\Update\GoogleUpdate.exe" /c
Yes HKCU:Run swg "C:\Program Files (x86)\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe"
Yes HKLM:Run APSDaemon "C:\Program Files (x86)\Common Files\Apple\Apple Application Support\APSDaemon.exe"
Yes HKLM:Run HotKeysCmds C:\Windows\system32\hkcmd.exe
Yes HKLM:Run IAAnotif "C:\Program Files (x86)\Intel\Intel Matrix Storage Manager\iaanotif.exe"
Yes HKLM:Run IgfxTray C:\Windows\system32\igfxtray.exe
Yes HKLM:Run iTunesHelper "C:\Program Files (x86)\iTunes\iTunesHelper.exe"
Yes HKLM:Run Microsoft Default Manager "C:\Program Files (x86)\Microsoft\Search Enhancement Pack\Default Manager\DefMgr.exe" -resume
Yes HKLM:Run Persistence C:\Windows\system32\igfxpers.exe
Yes HKLM:Run QuickSet C:\Program Files\Dell\QuickSet\QuickSet.exe
Yes HKLM:Run SunJavaUpdateSched "C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe"
Yes HKLM:Run SysTrayApp %ProgramFiles%\IDT\WDM\sttray64.exe
Yes HKLM:Run Windows Defender %ProgramFiles%\Windows Defender\MSASCui.exe -hide


Hit start button at lower left hand corner of the screen.Then in the run box type services.msc. Find the service listed below,one at a time. left click it once you should have the option to either stop the service or restart it , stop the service then right click selected service select properties then change the startup type to manual then left click apply and move on to the next service.If the service is stopped and the startup type is manual then do nothing.


Adobe Active File Monitor V7
Andrea ST Filters Service
Apple Mobile Device
Bonjour Service
Dock Login Service
FLEXnet Licensing Service
Google Software Updater
Intel® Matrix Storage Event Monitor
iPod Service
stlssvr



Uninstall the programs listed below.
Bing Bar (Version: 7.0.850.0)
Google Toolbar for Internet Explorer (Version: 1.0.0)
Java™ 6 Update 16 (Version: 6.0.160)
Java™ 6 Update 22 (Version: 6.0.220)
MSN Toolbar (Version: 1.0.39.0)


Download TFC.exe and save it to your desktop,run it reboot if TFC doesnt prompt a reboot.
http://www.geekstogo...er-by-oldtimer/


Defrag your computer,with auslogics.
http://download.cnet...091b3e00153a5ow thin

Please let me know how things go after completing the above task.
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