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Need an experts help w/Laptop that won't Boot


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#1
BoomersBratt81

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I want to first say HI to everyone and Thank You for a site like this that people can come to when they need Expert help! You're All very appreciated!

Ok I have an Acer Aspire 7551-3068 laptop, Windows 7 64 bit. I do Not have the recovery CD's and I am not able to get to the Windows screen to download anything or burn a CD. The Netbook I am on can't make a disk either, but has a USB drive and I do have a USB Flash drive ready, if needed. Also the Netbook is running Windows 98, if that will matter, if I need to download something from the Netbook to the USB Flash to put in the Infected laptop.

A few weeks ago I was on my Laptop, online, and the pointer started to move around to different places on the page. When I would try to position the pointer over something, it honestly was a struggle to get it to where I wanted it and then it wouldn't stay either, the pointer would just move to someplace else. Then I noticed that say File, up in the upper left of FireFox window, looked like left mouse key was being pushed over and over...but I wasn't even touching the left mouse button. I shut off the laptop intending to deal w/it in the morning and when I went to turn the laptop on, this is what happened:

Windows Error Recovery
Windows Failed to start
a recent hardware or software change might be the cause.
If Windows files have been damaged or configured incorrectly, Start up Repair can help diagnose and fix the problem. If power was interrupted during Start Up, Choose Start Windows Normally.

It gave two choices,
Launch Start Up Repair (recommended)
Start Windows Normally

Before I could even make a choice, it went to a window I had never seen that wanted me to choose a Recovery Date, but it only showed two dates, the very day and the day before. When I tried to choice a date further back it said that wasn't recommended and wouldn't even allow me to choose another date. I shut the laptop off and turned it back on, went to the same Windows Error Recovery, so this time I chose Launch Start Up Repair...it said it could take over an hour, well it took over 12 hours. When it was done this is what I got,

Windows Boot Manager
Windows has encountered a problem communicating with a device connected to your computer.
This Error can be caused by unplugging a removable storage device such as an external USB drive while the device is in sue or by faulty hardware such as a hard drive or CD Rom drive this is failing.
Make sure any removable storage is properly connected and then re start your computer. If you continue to receive this error message contact the hardware manufacturer.
File:\Boot\BCD
Status: 0xc00000e9
Info: an unexpected I/O error has occurred

Then it just went to a black screen w/a blinking cursor in upper left corner and stays that way if I leave it.
I turned the laptop off and it flashes the Acer Empowering People and either goes right to that black screen and stays there or if I push Alt F10, it will say Windows is loading files, goes to the Windows screen w/the four different color window panes, which to me look strange, but it just stays like that and does nothing else. When I push the Alt F10 it also keeps beeping, two beeps at a time, seem more long than short, sometimes it keeps doing that and others times it does the two beeps at a time for a while, then stops. I can sometimes get into Safe Mode screen, but no matter what I push, it does nothing but go to the black screen and stays there or maybe to the starting Windows screen.
One other thing, I did take it to Office Max to see about having the laptop repaired, the man tried to get past those screen and wasn't able to either, but he told me he had inserted a HP recovery disk and tried to boot up w/the HP disk on my Acer laptop...which did nothing to improve the laptop.


I will also say I haven't made any changes to the hardware or software. It has not had any damage done to it either. If there is anything else that I have not thought to include, please let me know and I will respond as soon as I see your question. Thank You so much for reading this post and Look forward to working w/a true expert :)

Thank You,

Denise M.
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#2
JSntgRvr

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:welcome:

Lets give it a try. You will need a USB (Flash) pendrive.

For x32 (x86) bit systems download Farbar Recovery Scan Tool and save it to a flash drive.
For x64 bit systems download Farbar Recovery Scan Tool x64 and save it to a flash drive.

Plug the flashdrive into the infected PC.

Enter System Recovery Options.

To enter System Recovery Options from the Advanced Boot Options:
  • Restart the computer.
  • As soon as the BIOS is loaded begin tapping the F8 key until Advanced Boot Options appears.
  • Click on Repair your computer menu item.
  • Select US as the keyboard language settings, and then click Next.
  • Select the operating system you want to repair, and then click Next.
  • Select your user account and click Next.
On the System Recovery Options menu you will get the following options:

Startup Repair
System Restore
Windows Complete PC Restore
Windows Memory Diagnostic Tool
Command Prompt

  • Select Command Prompt
  • In the command window type in notepad and press Enter.
  • The notepad opens. Under File menu select Open.
  • Select "Computer" and find your flash drive letter and close the notepad.
  • In the command window type e:\frst.exe (for x64 bit version type e:\frst64) and press Enter
    Note: Replace letter e with the drive letter of your flash drive.
  • The tool will start to run.
  • When the tool opens click Yes to disclaimer.
  • Press Scan button.
  • It will make a log (FRST.txt) in the flash drive. Please copy and paste it to your reply.

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#3
BoomersBratt81

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HI JSntgRvr, Thank You for such a quick response! I have seen your other responses and I feel very encouraged to have you helping me! I will do what you have listed asap and get right back to you.
Thank You,
Denise M.
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#4
JSntgRvr

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:thumbsup:
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#5
BoomersBratt81

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Ok two problems....when I put the USB Flash into the netbook and I have downloaded the Farbar, I get this message...C:\Documents and settings\Mom\My Documents\Downloads\FRST64.exe is not a valid Win 32 application.

Also when I push F8, it just makes a lot of beeping sounds and goes to the black screen ??
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#6
JSntgRvr

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How are you running FRST64 if F8 is not an option?
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#7
BoomersBratt81

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I'm sorry, I really jumbled that up pretty bad. I am not very computer savvy and sometimes not word savy either..lol.

I downloaded the Farbar Recovery Scan tool....but honestly I don't know how to either get it to download right to the USB Flash drive or put it on the USB Flash drive from my downloads.

And when I have tried to go to F8 in the infected laptop...I'm Not able to.

Thank You :)
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#8
JSntgRvr

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Which browser are you using to download the file? If using Firefox, press the Alt key once, and you will see a menu on the left upper corner. Select Tools, then Options. In the General tab, under Downloads, put a checkmark on the "Show the Downloads window when downloading" and click on the "Always ask me where to save files" radio button. Click on OK and restart firefox.

Now when you download a file, you will be asked where to, select the USB flash drive letter. The file will be saved in the flashdrive.

As an alternate way to reach the repair console, do you have the install CD?

Try F8 this way.

As soon as you see the BIOS logo, start taping on F8 until the advanced menu is reached. Disregard any error message. Let me know if able to.
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#9
BoomersBratt81

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Ok Thank You, I was able to download the Farbar Recovery to the USB Flash drive, but when I push F8, nothing happens ..except a lot of beeping and still goes to black screen.

No I have None of the disks that came w/the laptop w*BoomersBratt81 and I have no computer available to me so that I could burn a cd.

Thank You,
Denise
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#10
JSntgRvr

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How are you contacting us? How were you able to download Farbars' Tool?
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#11
JSntgRvr

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Ok. You have a Notebook.

Your case is quite peculiar and without a Recovery CD it will be quite difficult to diagnose the problem. You mention beeps during boot, if related to the BIOS, that usually means hardware related issues such as, memory, video card or even the hard drive itself. With the Recovery CD we can check your memory as well as your hard drive integrity.

Lets see if you can follow these instructions.

IMPORTANT:
You will need a flash drive with a size of 512 Mb or bigger. Make sure that you do not leave anything important on the flash drive, as all data on it will be deleted during the following steps.

Save these instructions in the USB drive and keep it as reference.


    • Download OTLPEStd.exe from the following link and save it to your Desktop: mirror1.
    • Download eeepcfr.zip from the following link and save it to your Desktop: the mirror
    • Finally, if you do not have a file archiver like 7-zip or Winrar installed, please download 7-zip from the following link and install it: the mirror
  • Once you have 7-zip install, decompress OTLPEStd.exe by rightclicking on the folder and choosing the options shown in the picture below. Please use a dedicated folder, for example OTLPE, on your Desktop

    Posted Image

  • Open the folder OTLPEStd which will be created in the same location as OTLPEStd.exe and right-click OTLPE_New_Std.iso. Select 7-Zip and from the submenu select Extract files... and extract the content onto your Desktop in a OTLPE folder:

    Posted Image

  • Please also decompress eeepcfr to your systemroot (usually C:\).
  • Empty the flash drive you want to install OTLPE on, except for these instructions.
  • Go to C:\eeecpfr and double-click usb_prep8.cmd to launch it.
  • Press any key when asked to in the black window that opens.
  • As indicated in the image, make sure you have selected the correct flash drive, before proceeding.
    For Drive Label: type in OTLPE.
    Under Source Path to built BartPE/WinPE Files click ... and select the folder OTLPE that you created on your Desktop.
    Finally check Enable File Copy.

    Posted Image


  • Click on Start, accept the disclaimers and wait for the program to finish.

Your bootable flash drive should now be ready!
  • Boot the sick computer using the boot USB you just created. You must set the notebook to boot from the USB Drive. Consult the Notebook's documentation.
  • Your system should now display a Reatogo desktop.
    Note : as you are running from a USB drive it is not exactly speedy
  • Double-click on the OTLPE icon.
  • When asked "Do you wish to load the remote registry", select Yes
  • When asked "Do you wish to load remote user profile(s) for scanning", select Yes
  • Ensure the box "Automatically Load All Remaining Users" is checked and press OK
  • OTL should now start. Change the following settings
    • Change Drivers to All
    • Change Standard Registry to All
    • Under the Custom Scan box paste this in


      /md5start
      UXTHEME.DLL
      eventlog.dll
      scecli.dll
      netlogon.dll
      cngaudit.dll
      sceclt.dll
      ntelogon.dll
      logevent.dll
      iaStor.sys
      nvstor.sys
      atapi.sys
      IdeChnDr.sys
      viasraid.sys
      AGP440.sys
      vaxscsi.sys
      nvatabus.sys
      viamraid.sys
      nvata.sys
      nvgts.sys
      iastorv.sys
      ViPrt.sys
      eNetHook.dll
      ahcix86.sys
      KR10N.sys
      nvstor32.sys
      ahcix86s.sys
      nvrd32.sys
      userinit.exe
      explorer.exe
      winlogon.exe
      ntoskrnl.exe
      /md5stop
      %SYSTEMDRIVE%\*.*
      %systemroot%\*. /mp /s
      %systemroot%\System32\config\*.sav

  • Press Run Scan to start the scan.
  • When finished, the file will be saved in drive C:\OTL.txt
  • Copy this file to your USB drive.
  • Please post the contents of the C:\OTL.txt file in your reply.

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#12
BoomersBratt81

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I want to say Thank You so much for your help, but after considering what you said.....

Your case is quite peculiar and without a Recovery CD it will be quite difficult to diagnose the problem. You mention beeps during boot, if related to the BIOS, that usually means hardware related issues such as, memory, video card or even the hard drive itself. With the Recovery CD we can check your memory as well as your hard drive integrity.


I did some research online and found what I have pasted below, I am hoping this will resolve my laptops problem. I don't have access to a computer w/a disk drive and I feel certain that w/out being able to download anything to a disk, all of your efforts would have been a waste of your time. I still will make a donation to you because I feel it is commendable your willingness to help me.

Thank You,
Denise M.

Found this from a Google search:

If you purchased an Acer computer in the United States between March 24, 2005 and May 1, 2011, read this notice.
You may be affected by a class action settlement. In the settlement, purchasers of Acer computers who file a claim form may receive free recovery utilities, computer equipment, repair services, or cash refunds. Class members also can choose to be excluded from the settlement, or object to it.
Am I included?
You are a class member if you purchased an Acer computer with Microsoft Windows between March 24, 2005 and May 1, 2011.
What's this about?
A lawsuit claims that Acer recovery disks do not provide access to all recovery utilities in the Microsoft Windows operating system. It argues that many Acer users will only be able to recover their computers to a "factory default" setting, losing their data and applications, or may not be able to recover at all. The lawsuit claims that Acer should have disclosed these limitations when it advertised that its computers included Microsoft Windows.
Acer denies the claims and contends that Plaintiff's assertions are factually incorrect. Acer contends that its computers have the complete version of Microsoft Windows, including all recovery features, identical to the version sold by Microsoft and by Acer's competitors. Acer also contends that Acer's marketing was not deficient and was consistent with Microsoft's marketing guidelines for Windows, which Acer was required to follow and which were applied across the computer industry.
The Court has not determined who is correct. To avoid the costs and risks of continued litigation, the parties have agreed to a settlement. The settlement releases all class membersʼ claims against Acer regarding inadequate system or recovery disks and missing features of Windows.
What can I receive?
Class members can choose make a claim in the settlement for benefits under Group A, B or C. Group A will receive a free CD-rom of Windows recovery utilities that can be used with their Acer computers.
Group A claimants also can get Acer to reinstall the Windows operating system on their hard drive, at no charge, if they previously (1) replaced their Acer computer's hard drive, (2) were unable to recover using Acer recovery disks, and (3) contacted the Acer service center for assistance on or before June 3, 2011.
Group B can choose to receive a free USB drive, optical mouse, or webcam if, on or before June 3, 2011, they contacted Acer, an Acer retailer, or a third-party repair technician about recovery problems on their Acer computer or about missing recovery utilities.
Group C will receive reimbursement of the amount they paid (up to $50) for service on their Acer computer related to a recovery issue, if they previously attempted to recover using Acer recovery disks but were not successful and contacted Acer customer service for assistance.
All claims require a valid Acer serial number. Certain claims require additional documentation, such as proof of purchase. For further details, visit the Settlement Website at: http://www.acerrecoverysettlement.com.
How do I make a claim?
To make a claim, you must download the Claim Form from the Settlement Website, fill it out, and mail it with any required documentation to the address shown on the form. Claim Forms are due by March 14, 2012.
What are my other options?
You can exclude yourself from the class if you want to be able to sue Acer separately for the claims released by the settlement. If you exclude yourself, you cannot file a claim or object to the settlement.
Alternatively, you can object to the settlement by filing papers in the U.S. District Court in San Francisco, California (Embry v Acer America Corp., N.D. Cal. 09-cv-01808-JW). If you object to the settlement, you also can ask to appear at the hearing or can hire your own attorney to appear.
You must submit your exclusion or objection by January 23, 2012 by following the instructions at the Settlement Website at: www.acerrecoverysettlement.com.
The Court will hold a hearing on February 13, 2012 to consider whether to approve the settlement. If the settlement is approved, the attorneys for the class will ask the Court to award them $1,200,000.00 in fees and expenses, and to award $15,000.00 as an incentive to the Acer customer who started the lawsuit. These amounts would be paid by Acer separately from and in addition to the amounts paid for class membersʼ claims.
For more information, please visit the Settlement Website at http://www.acerrecoverysettlement.com or write to the lawyers for the class at: Acer Settlement, Gutride Safier LLP, P.O. Box 460823, San Francisco, CA 94146.
Please DO NOT RESPOND to this email because the mail box is unattended.
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#13
JSntgRvr

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You are welcome, but most computer manufacturers have that practice. Upon installing the Operating System, some will provide you with an option to create a Recovery CD, and even a Restore CDs to factory settings for future use. Most users never do, and when needed is not available.

WE are all victims of the system.

Best wishes. :)
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#14
JSntgRvr

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Since this issue appears to be resolved ... this Topic has been closed. Glad we could help.

If you're the topic starter, and need this topic reopened, please contact a staff member with the address of the thread.

Everyone else please begin a New Topic.
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