[JoeC1]

I recently got hit with a virus (usps) an I had someone clean up my computer. This person loaded Security Essentials. As soon as I got home with my computer, I ran a scan. Essentials indicated I had a virus (alleuron). Essentials was unable to clean. I uninstalled Essentials and loaded AVG and ran a scan. AVG did not detect any virus. So, I uninstalled AVG and reloaded Essentials and ran a scan. Essentials again identified a virus (alleuron) Who do I believe? Do I have a virus or not. I also ran malware bytes and it did not indicate than anything was wrong. I am definitely not the smartest when it comes to computers. Any advice?

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Hello JoeC1 and welcome to my office here at G2G!

My nick is maliprog and I'll will be your technical support on this issue. Before we start please read my notes carefully:

NOTE:

• Malware removal is NOT instantaneous, most infections require several courses of action to completely eradicate.
• Absence of symptoms does not always mean the computer is clean
• Kindly follow my instructions in the order posted. Order is crucial in cleaning process.
• Please DO NOT run any scans or fix on your own without my direction.
• Please read all of my response through at least once before attempting to follow the procedures described.
• If there's anything you don't understand or isn't totally clear, please come back to me for clarification.
• Please do not attach any log files to your replies unless I specifically ask you. Instead please copy and paste so as to include the log in your reply.
• You must reply within 3 days or your topic will be closed

Step 1

Please read carefully and follow these steps.

Download TDSSKiller.zip from Kaspersky and save it to your Desktop.

• Extract the zip file to its own folder.
• Double click TDSSKiller.exe to run the program (Run as Administrator for Vista/Windows 7).
• Click Start scan to start scanning.
• If infection is detected, the default setting for "action" should be Cure
  
  • (If suspicious file is detected please click on it and change it to Skip).
• Click Continue button
• It may ask you to reboot the computer to complete the process. Click on Reboot Now.
  
  • If a reboot is required, the report can also be found in your root directory, (usually C:\ folder) in the form of "TDSSKiller.[Version]_[Date]_[Time]_log.txt". Please copy and paste the contents of that file here.
• If no reboot is require, click on Report. A log file should appear. Please copy and paste the contents of that file here.

Step 2

Download and Install Combofix

Download ComboFix from one of the following locations:

Link 1
Link 2

VERY IMPORTANT !!! Save ComboFix.exe to your Desktop *

IMPORTANT - Disable your AntiVirus and AntiSpyware applications, usually via a right click on the System Tray icon. They may otherwise interfere with our tools. If you have difficulty properly disabling your protective programs, refer to this link here

• Double click on ComboFix.exe & follow the prompts.
• Accept the disclaimer and allow to update if it asks
  
  
  
  
• When finished, it shall produce a log for you.
• Please include the C:\ComboFix.txt in your next reply.

Notes:
1. Do not mouse-click Combofix's window while it is running. That may cause it to stall.
2. Do not "re-run" Combofix. If you have a problem, reply back for further instructions.

Please make sure you include the combo fix log in your next reply as well as describe how your computer is running now

Step 3

Download aswMBR.exe ( 511KB ) to your desktop.

• Double click the aswMBR.exe to run it
• Click the "Scan" button to start scan
• On completion of the scan click save log, save it to your desktop and post aswMBR.txt in your next reply
• Also, ZIP MBR.dat it creates and attach it to your next reply

Step 4

Please don't forget to include these items in your reply:

• TDSSKiller log
• Combofix log
• aswMBR log

It would be helpful if you could post each log in separate post

[maliprog]

Hello JoeC1 and welcome to my office here at G2G!

My nick is maliprog and I'll will be your technical support on this issue. Before we start please read my notes carefully:

NOTE:

• Malware removal is NOT instantaneous, most infections require several courses of action to completely eradicate.
• Absence of symptoms does not always mean the computer is clean
• Kindly follow my instructions in the order posted. Order is crucial in cleaning process.
• Please DO NOT run any scans or fix on your own without my direction.
• Please read all of my response through at least once before attempting to follow the procedures described.
• If there's anything you don't understand or isn't totally clear, please come back to me for clarification.
• Please do not attach any log files to your replies unless I specifically ask you. Instead please copy and paste so as to include the log in your reply.
• You must reply within 3 days or your topic will be closed

Step 1

Please read carefully and follow these steps.

Download TDSSKiller.zip from Kaspersky and save it to your Desktop.

• Extract the zip file to its own folder.
• Double click TDSSKiller.exe to run the program (Run as Administrator for Vista/Windows 7).
• Click Start scan to start scanning.
• If infection is detected, the default setting for "action" should be Cure
  
  • (If suspicious file is detected please click on it and change it to Skip).
• Click Continue button
• It may ask you to reboot the computer to complete the process. Click on Reboot Now.
  
  • If a reboot is required, the report can also be found in your root directory, (usually C:\ folder) in the form of "TDSSKiller.[Version]_[Date]_[Time]_log.txt". Please copy and paste the contents of that file here.
• If no reboot is require, click on Report. A log file should appear. Please copy and paste the contents of that file here.

Step 2

Download and Install Combofix

Download ComboFix from one of the following locations:

Link 1
Link 2

VERY IMPORTANT !!! Save ComboFix.exe to your Desktop *

IMPORTANT - Disable your AntiVirus and AntiSpyware applications, usually via a right click on the System Tray icon. They may otherwise interfere with our tools. If you have difficulty properly disabling your protective programs, refer to this link here

• Double click on ComboFix.exe & follow the prompts.
• Accept the disclaimer and allow to update if it asks
  
  
  
  
• When finished, it shall produce a log for you.
• Please include the C:\ComboFix.txt in your next reply.

Notes:
1. Do not mouse-click Combofix's window while it is running. That may cause it to stall.
2. Do not "re-run" Combofix. If you have a problem, reply back for further instructions.

Please make sure you include the combo fix log in your next reply as well as describe how your computer is running now

Step 3

Download aswMBR.exe ( 511KB ) to your desktop.

• Double click the aswMBR.exe to run it
• Click the "Scan" button to start scan
• On completion of the scan click save log, save it to your desktop and post aswMBR.txt in your next reply
• Also, ZIP MBR.dat it creates and attach it to your next reply

Step 4

Please don't forget to include these items in your reply:

• TDSSKiller log
• Combofix log
• aswMBR log

It would be helpful if you could post each log in separate post

[maliprog]

Due to lack of feedback, this topic has been closed.

If you need this topic reopened, please contact a staff member. This applies only to the original topic starter. Everyone else please begin a New Topic.