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Keyboard and mouse only work in bios not safemode or login


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#1
RFolsom2

RFolsom2

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Hi, My Dell Inspiron 1525 mouse and keyboard stopped working so I restarted the computer and now I cannot login. I am not able to use safe mode because the mouse and keyboard do not work. I can use then M and KB in BIOS. I tired system restore but received error. I am afraid I will have to do a factory restore. Please help I can't afraid to lose my files.

Edited by RFolsom2, 22 January 2012 - 07:56 PM.

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#2
ZaRMan

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Hi RFolsom2!

Welcome to GeeksToGo Posted Image


Couple of suggestions:
1. Have you tried using another keyboard and mouse?

2. It may be that the keyboard and mouse drivers are corrupted, which is a rare occurrence, but could be indicative of other issues such as a failing OS or Hard drive. You can try a repair by booting from the Windows CD and selecting the Auto-repair function that will replace any faulty files.

If the above steps did not help, don't hesitate to come back, and please post back if it fixed the problem. If you do require additional help please post back with your system specs, cheers!
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#3
RFolsom2

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Yes, I used a wireless mouse and it still did not work and when I put CD into the computer it did not read it. This is because I am logged in and I can’t log in without the mouse and keyboard. So I am not sure what to do.
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#4
happyrock

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try using a wired usb keyboard and mouse
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#5
ZaRMan

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In addition to using a wired mouse and keyboard, insert the Windows CD while he computer is on (you don't need to log in) and then reboot, it should give you the option to boot from the CD (if not automatically). If not, configure the boot order settings on your BIOS and put the CD drive first. Please post back with results, good luck!
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