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TCP.sys blue screen


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#1
mikebee32

mikebee32

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Attached File  MB DMP.zip   707.09KB   76 downloads

Getting BSOD more frequently now. DMP files attached. Please help me! Thanks in advance.
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#2
rockmilk

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Hello and :welcome: Please provide the following info. >>>>>>>>>>> :) <<<<<<<<<<<<<<<

Would you please tell me which antivirus applications you have had previously on this machine any and all.The reason I ask is because some like to hang around after you uninstall via add remove programs and require the use of removal tools.




What kind of computer do you have exactly??Example Compaq presario c700


Download CCLEANER


Just DONT us the registry cleaner function of CCleaner unless you know what you are deleting exactly!!

Then open ccleaner hit the tools button then startup second one down below uninstall then in the bottom right hand corner of ccleaner hit save to text file.Save it to your desktop and post the startup.txt here in your next reply.


Hit the start button in lower left hand corner. Then in the run box type msconfig, then hit the services tab then put a check mark in hide microsoft services what is listed there,after hiding microsoft services?Please post back to us in a vertical list.

Please download MINITOOLBOX When the box opens click save file, save it to the desktop and run it.





Checkmark the following boxes:


Flush Dns
List Installed Programs
List Users, Partitions and Memory size
Click Go and post the result.

Run sfc /scannow also run chkdsk /r Links explaining below.




chkdsk /r

sfc /scannow

IF THIS IS A DESKTOP Unplug the tower open up the side.Get can of compressed air and blow out the machine and reseat the ram modules video card etc,see video Plug it back in and see how it goes.WHILE YOU HAVE THE RAM AND VIDEO CARD OUT BLOW OUT THE SLOTS THAT THEY PLUG INTO.ALSO BLOW OUT THE HEAT SINK.SEE VIDEO




PLEASE READ CAREFULLY AND POST ALL INFORMATION REQUESTED!! :)

I want to make one thing very clear DO NOT use the registry cleaner function of ccleaner!!
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#3
mikebee32

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AV apps: PC Tools Spyware Doc w/ Antivirus. I believe McAfee was installed when I received the computer, but I believe I've already wiped the computer once

Desktop: Dell XPS 8100


Adobe Acrobat Update Service ®
Amazon Download Agent (S)
AMD External Events Utility ®
Apple Mobile Device ®
Bonjour Service ®
Browser Defender Update Service ®
FlipShare Service ®
FlipShare Server ®
Seagate Service ®
Google Update Service (S)
Google Update Service (gupdatem) (S)
Google Updater Service (S)
Intel Rapid Storage Technology ®
iPod Service ®
Intel Management and Security App Local Management ®
lxeaCATSCustConnectService ®
lxea_device ®
Roxio UPnP Renderer 11 (S)
Roxio Upnp Server 11 (S)
LiveShare P2P Server 11 (S)
RoxMediaDB11 (S)
Roxio Hard Drive Watcher 11 (S)
PC Tools Auxiliary Service ®
PC Tools Security Service ®
ThreatFire ®
Intel Management & Security Application User Notification Service

MiniToolBox by Farbar Version: 18-01-2012
Ran by mikebee (administrator) on 25-01-2012 at 17:17:42
Microsoft Windows 7 Home Premium Service Pack 1 (X64)
Boot Mode: Normal
***************************************************************************

========================= Flush DNS: ===================================

Windows IP Configuration

Successfully flushed the DNS Resolver Cache.

=========================== Installed Programs ============================

Update for Microsoft Office 2007 (KB2508958)
64 Bit HP CIO Components Installer (Version: 7.2.8)
6500_E709_eDocs (Version: 1.00.0000)
6500_E709_Help (Version: 1.00.0000)
6500_E709a (Version: 140.0.000.000)
ABBYY FineReader 6.0 Sprint (Version: 6.00.2146.41621)
Adobe AIR (Version: 2.5.1.17730)
Adobe Flash Player 11 ActiveX 64-bit (Version: 11.1.102.55)
Adobe Reader X (10.1.2) (Version: 10.1.2)
Amazon Games & Software Downloader (Version: 2.0.2.0)
Amazon MP3 Downloader 1.0.12 (Version: 1.0.12)
AMD Drag and Drop Transcoding (Version: 2.00.0000)
AnswerWorks 5.0 English Runtime (Version: 5.0.7)
Apple Application Support (Version: 2.1.6)
Apple Mobile Device Support (Version: 4.0.0.97)
Apple Software Update (Version: 2.1.3.127)
Application Verifier (x64) (Version: 4.1.1078)
ATI Catalyst Install Manager (Version: 3.0.812.0)
ATI Stream SDK v2 Developer (Version: 2.3.0.0)
Battlefield 3™ (Version: 1.0.0.0)
Bing Bar (Version: 6.3.2380.0)
Bing Bar Platform (Version: 6.3.2380.0)
Bing Rewards Client Installer (Version: 16.0.345.0)
Bonjour (Version: 3.0.0.10)
bpd_scan (Version: 3.00.0000)
BPDSoftware (Version: 140.0.000.000)
BPDSoftware_Ini (Version: 1.00.0000)
Broadcom NetXtreme-I Netlink Driver and Management Installer (Version: 12.37.01)
Browser Defender 4.0 (Version: 4.0.0.0)
BufferChm (Version: 140.0.213.000)
Canon Camera Support Core Library (Version: 7.2.0.4)
CANON iMAGE GATEWAY MyCamera Download Plugin (Version: 3.1.1.2)
CANON iMAGE GATEWAY Task for ZoomBrowser EX (Version: 1.9.0.9)
Canon Internet Library for ZoomBrowser EX (Version: 1.7.0.1)
Canon MOV Decoder (Version: 1.8.0.7)
Canon MOV Encoder (Version: 1.7.0.3)
Canon MovieEdit Task for ZoomBrowser EX (Version: 3.8.0.5)
Canon RAW Image Task for ZoomBrowser EX (Version: 2.0)
Canon RemoteCapture Task for ZoomBrowser EX (Version: 1.1)
Canon Utilities EOS Utility (Version: 2.9.0.0)
Canon Utilities EOS Video Snapshot Task for ZoomBrowser EX (Version: 1.0.0.10)
Canon Utilities ZoomBrowser EX (Version: 6.7.2.33)
Canon ZoomBrowser EX Memory Card Utility (Version: 1.5.1.10)
Catalyst Control Center - Branding (Version: 1.00.0000)
Catalyst Control Center Graphics Previews Common (Version: 2011.0126.1749.31909)
Catalyst Control Center InstallProxy (Version: 2011.0126.1749.31909)
ccc-core-static (Version: 2011.0126.1749.31909)
ccc-utility64 (Version: 2011.0126.1749.31909)
CCC Help English (Version: 2011.0126.1748.31909)
CCleaner (Version: 3.15)
Cisco Connect (Version: 1.3.11006.1)
Citrix online plug-in - web (Version: 12.1.44.1)
Citrix online plug-in (DV) (Version: 12.1.44.1)
Citrix online plug-in (HDX) (Version: 12.1.44.1)
Citrix online plug-in (USB) (Version: 12.1.44.1)
Citrix online plug-in (Web) (Version: 12.1.44.1)
Coupon Printer for Windows (Version: 5.0.0.1)
DAEMON Tools Lite (Version: 4.40.2.0131)
DAEMON Tools Toolbar (Version: 1.1.4.0024)
Dead Space™ 2 (Version: 1.0.941.0)
Debugging Tools for Windows (x64) (Version: 6.12.2.633)
Dell Resource CD (Version: 1.00.0000)
Destinations (Version: 130.0.0.0)
Deus Ex - Human Revolution version 1.0 (Version: 1.0)
DeviceDiscovery (Version: 140.0.213.000)
DirectX 9 Runtime (Version: 1.00.0000)
DocMgr (Version: 140.0.65.000)
DocProc (Version: 140.0.100.000)
Dropbox (Version: 1.1.45)
DW 1525 Driver Installation (Version: 7.0)
EMC 11 Content (Version: 1.1.019)
Evernote v. 4.5 (Version: 4.5.0.5229)
Fax (Version: 140.0.213.000)
FlipShare (Version: 5.12.3.0)
Free RAR Extract Frog (Version: 2.70)
Google Apps Migration For Microsoft Outlook® 2.3.12.34 (Version: 2.3.12.34)
Google Apps Sync™ for Microsoft Outlook® 2.5.3122.12 (Version: 2.5.3122.12)
Google Calendar Sync
Google Update Helper (Version: 1.3.21.79)
GPBaseService2 (Version: 140.0.212.000)
HP Customer Participation Program 14.0 (Version: 14.0)
HP Document Manager 2.0 (Version: 2.0)
HP Imaging Device Functions 14.0 (Version: 14.0)
HP Officejet 6500 E709 Series (Version: 14.0)
HP Smart Web Printing 4.60 (Version: 4.60)
HP Solution Center 14.0 (Version: 14.0)
HP Update (Version: 5.002.002.002)
HPDiagnosticAlert (Version: 1.00.0000)
HPProductAssistant (Version: 140.0.213.000)
HPSSupply (Version: 140.0.212.000)
iCloud (Version: 1.0.2.17)
Intel® Control Center (Version: 1.2.0.1006)
Intel® Management Engine Components (Version: 6.0.0.1179)
Intel® Rapid Storage Technology (Version: 9.5.0.1037)
iTunes (Version: 10.5.3.3)
Java Auto Updater (Version: 2.0.6.1)
Java™ 6 Update 30 (Version: 6.0.300)
Lexmark Printable Web (Version: 1.0.0.0)
Lexmark S300-S400 Series
Lexmark Toolbar (Version: 4.3.37.0)
Lexmark Tools for Office (Version: 1.29.0.0)
MarketResearch (Version: 140.0.214.000)
Microsoft .NET Framework 4 Client Profile (Version: 4.0.30319)
Microsoft Default Manager (Version: 2.2.114.0)
Microsoft Games for Windows - LIVE Redistributable (Version: 3.5.88.0)
Microsoft Games for Windows Marketplace (Version: 3.5.50.0)
Microsoft Office 2007 Service Pack 2 (SP2)
Microsoft Office Access MUI (English) 2007 (Version: 12.0.6425.1000)
Microsoft Office Access Setup Metadata MUI (English) 2007 (Version: 12.0.6425.1000)
Microsoft Office Excel MUI (English) 2007 (Version: 12.0.6425.1000)
Microsoft Office File Validation Add-In (Version: 14.0.5130.5003)
Microsoft Office Groove MUI (English) 2007 (Version: 12.0.6425.1000)
Microsoft Office Groove Setup Metadata MUI (English) 2007 (Version: 12.0.6425.1000)
Microsoft Office InfoPath MUI (English) 2007 (Version: 12.0.6425.1000)
Microsoft Office Office 64-bit Components 2007 (Version: 12.0.6425.1000)
Microsoft Office OneNote MUI (English) 2007 (Version: 12.0.6425.1000)
Microsoft Office Outlook Connector (Version: 14.0.5139.5001)
Microsoft Office Outlook MUI (English) 2007 (Version: 12.0.6425.1000)
Microsoft Office PowerPoint MUI (English) 2007 (Version: 12.0.6425.1000)
Microsoft Office Proof (English) 2007 (Version: 12.0.6425.1000)
Microsoft Office Proof (French) 2007 (Version: 12.0.6425.1000)
Microsoft Office Proof (Spanish) 2007 (Version: 12.0.6425.1000)
Microsoft Office Proofing (English) 2007 (Version: 12.0.4518.1014)
Microsoft Office Proofing Tools 2007 Service Pack 2 (SP2)
Microsoft Office Publisher MUI (English) 2007 (Version: 12.0.6425.1000)
Microsoft Office Shared 64-bit MUI (English) 2007 (Version: 12.0.6425.1000)
Microsoft Office Shared 64-bit Setup Metadata MUI (English) 2007 (Version: 12.0.6425.1000)
Microsoft Office Shared MUI (English) 2007 (Version: 12.0.6425.1000)
Microsoft Office Shared Setup Metadata MUI (English) 2007 (Version: 12.0.6425.1000)
Microsoft Office Ultimate 2007 (Version: 12.0.6425.1000)
Microsoft Office Word MUI (English) 2007 (Version: 12.0.6425.1000)
Microsoft Search Enhancement Pack (Version: 3.0.131.0)
Microsoft Silverlight (Version: 4.0.60831.0)
Microsoft Visual C++ 2005 ATL Update kb973923 - x86 8.0.50727.4053 (Version: 8.0.50727.4053)
Microsoft Visual C++ 2005 Redistributable (Version: 8.0.61001)
Microsoft Visual C++ 2008 ATL Update kb973924 - x64 9.0.30729.4148 (Version: 9.0.30729.4148)
Microsoft Visual C++ 2008 ATL Update kb973924 - x86 9.0.30729.4148 (Version: 9.0.30729.4148)
Microsoft Visual C++ 2008 Redistributable - KB2467174 - x64 9.0.30729.5570 (Version: 9.0.30729.5570)
Microsoft Visual C++ 2008 Redistributable - KB2467174 - x86 9.0.30729.5570 (Version: 9.0.30729.5570)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17 (Version: 9.0.30729)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161 (Version: 9.0.30729.6161)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (Version: 9.0.30729)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (Version: 9.0.30729.6161)
Microsoft Visual C++ 2010 x64 Redistributable - 10.0.30319 (Version: 10.0.30319)
Microsoft Visual C++ 2010 x86 Redistributable - 10.0.30319 (Version: 10.0.30319)
Microsoft Windows Performance Toolkit (Version: 4.8.0)
Microsoft Windows SDK for Windows 7 (7.1) (Version: 7.1.30514)
Microsoft Windows SDK for Windows 7 (7.1) (Version: 7.1.7600.0.30514)
Microsoft Windows SDK for Windows 7 Common Utilities (30514) (Version: 7.1.30514)
Microsoft Windows SDK for Windows 7 Headers and Libraries (30514) (Version: 7.1.30514)
Microsoft Windows SDK for Windows 7 Redistributable Components for Application Verifier (30514) (Version: 7.1.30514)
Microsoft Windows SDK for Windows 7 Redistributable Components for Common Tools (30514) (Version: 7.1.30514)
Microsoft Windows SDK for Windows 7 Redistributable Components for Windows Debugging Tools (30514) (Version: 7.1.30514)
Microsoft Windows SDK for Windows 7 Samples (30514) (Version: 7.1.30514)
Microsoft Windows SDK for Windows 7 Utilities for Win32 Development (30514) (Version: 7.1.30514)
MSXML 4.0 SP2 (KB954430) (Version: 4.20.9870.0)
MSXML 4.0 SP2 (KB973688) (Version: 4.20.9876.0)
Multimedia Card Reader (Version: 1.3.915.1)
Network64 (Version: 140.0.215.000)
Network64 (Version: 140.0.221.000)
Newsbin Pro (Version: 6.11)
NirSoft BlueScreenView
OCR Software by I.R.I.S. 14.0 (Version: 14.0)
PC Tools Spyware Doctor with AntiVirus 9.0 (Version: 9.0)
Picasa 3 (Version: 3.8)
PrimoPDF -- brought to you by Nitro PDF Software (Version: 5)
ProductContext (Version: 140.0.000.000)
Project S (Version: 1.0.0000.1)
Quicken 2011 (Version: 20.1.8.6)
QuickPar 0.9 (Version: 0.9)
QuickTime (Version: 7.71.80.42)
RAW Image Task 2.0 (Version: 2.0)
Realtek High Definition Audio Driver (Version: 6.0.1.5953)
RemoteCapture Task 1.1 (Version: 1.1)
Roxio Activation Module (Version: 1.0)
Roxio Central (Version: 4.5.0)
Roxio CinePlayer (Version: 5.0)
Roxio CinePlayer Decoder Pack (Version: 4.3.0)
Roxio Creator 2009 Special Edition (Version: 1.1.110)
Roxio Creator 2009 Special Edition (Version: 11.0)
Roxio Update Manager (Version: 6.0.0)
Scan (Version: 140.0.167.000)
Seagate Manager Installer (Version: 2.01.0600)
Shop for HP Supplies (Version: 14.0)
SmartSound Quicktracks Plugin (Version: 3.0.8.0)
SmartWebPrinting (Version: 140.0.213.000)
SolutionCenter (Version: 140.0.214.000)
Star Wars: The Old Republic (Version: 1.00)
StarCraft II (Version: 1.3.3.18574)
Status (Version: 140.0.256.000)
Toolbox (Version: 140.0.428.000)
TrayApp (Version: 140.0.213.000)
Trillian
Update for 2007 Microsoft Office System (KB2284654)
Update for 2007 Microsoft Office System (KB967642)
Update for Microsoft .NET Framework 4 Client Profile (KB2468871) (Version: 1)
Update for Microsoft .NET Framework 4 Client Profile (KB2473228) (Version: 1)
Update for Microsoft .NET Framework 4 Client Profile (KB2533523) (Version: 1)
Update for Microsoft Office 2007 Help for Common Features (KB963673)
Update for Microsoft Office 2007 suites (KB2596651) 32-Bit Edition
Update for Microsoft Office 2007 suites (KB2596686) 32-Bit Edition
Update for Microsoft Office 2007 suites (KB2596789) 32-Bit Edition
Update for Microsoft Office 2007 System (KB2539530)
Update for Microsoft Office Access 2007 Help (KB963663)
Update for Microsoft Office Excel 2007 (KB2596596) 32-Bit Edition
Update for Microsoft Office Excel 2007 Help (KB963678)
Update for Microsoft Office Infopath 2007 Help (KB963662)
Update for Microsoft Office OneNote 2007 (KB980729)
Update for Microsoft Office OneNote 2007 Help (KB963670)
Update for Microsoft Office Outlook 2007 (KB2583910)
Update for Microsoft Office Outlook 2007 Help (KB963677)
Update for Microsoft Office Powerpoint 2007 Help (KB963669)
Update for Microsoft Office Publisher 2007 Help (KB963667)
Update for Microsoft Office Script Editor Help (KB963671)
Update for Microsoft Office Word 2007 Help (KB963665)
VLC media player 1.1.10 (Version: 1.1.10)
WebReg (Version: 140.0.213.017)
Windows Live ID Sign-in Assistant (Version: 6.500.3165.0)
Wise Registry Cleaner 6.14
WMV9/VC-1 Video Playback (Version: 1.00.0000)
Xilisoft Video Converter Standard (Version: 5.1.39.0409)

========================= Memory info: ===================================

Percentage of memory in use: 36%
Total physical RAM: 8151.08 MB
Available physical RAM: 5141.91 MB
Total Pagefile: 16300.35 MB
Available Pagefile: 12885.69 MB
Total Virtual: 4095.88 MB
Available Virtual: 3961.15 MB

========================= Partitions: =====================================

1 Drive c: (OS) (Fixed) (Total:921.79 GB) (Free:108.16 GB) NTFS
3 Drive e: (New Volume) (Fixed) (Total:465.76 GB) (Free:6.29 GB) NTFS
9 Drive k: (RECOVERY) (Fixed) (Total:9.61 GB) (Free:4.57 GB) NTFS
11 Drive n: (FreeAgent Drive) (Fixed) (Total:1397.26 GB) (Free:0.05 GB) NTFS

========================= Users: ========================================

User accounts for \\XPS

Administrator Guest mikebee


**** End of log ****
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#4
rockmilk

rockmilk

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Download CCLEANER


Just DONT us the registry cleaner function of CCleaner unless you know what you are deleting exactly!!

Then open ccleaner hit the tools button then startup second one down below uninstall then in the bottom right hand corner of ccleaner hit save to text file.Save it to your desktop and post the startup.txt here in your next reply.


Hit start button at lower left hand corner of the screen.Then in the run box type services.msc. Find the service listed below,one at a time. left click it once you should have the option to either stop the service or restart it , stop the service then right click selected service select properties then change the startup type to manual then left click apply and move on to the next service.If the service is stopped and the startup type is manual then do nothing.

Adobe Acrobat Update Service ®
Amazon Download Agent (S)
AMD External Events Utility ®
Apple Mobile Device ®
Bonjour Service ®
Browser Defender Update Service ®
FlipShare Service ®
FlipShare Server ®
Seagate Service ®
Google Update Service (S)
Google Update Service (gupdatem) (S)
Google Updater Service (S)
Intel Rapid Storage Technology ®
iPod Service ®
Intel Management and Security App Local Management ®
lxeaCATSCustConnectService ®
lxea_device ®
Roxio UPnP Renderer 11 (S)
Roxio Upnp Server 11 (S)
LiveShare P2P Server 11 (S)
RoxMediaDB11 (S)
Roxio Hard Drive Watcher 11 (S)
ThreatFire ® (Set this service to disabled this is most likely the cause of your blue screen issues!)
Intel Management & Security Application User Notification Service

Uninstall the programs listed below.

Wise Registry Cleaner 6.14
Bing Bar (Version: 6.3.2380.0)
Bing Bar Platform (Version: 6.3.2380.0)
Bing Rewards Client Installer (Version: 16.0.345.0)

Which printer do you use of the two below???
HP Officejet 6500 E709 Series (Version: 14.0)
Lexmark S300-S400 Series

Uninstall the one you do not use,in add remove programs.





After completing the above task then Please download TFC by Old Timer and save it to your desktop.
http://www.geekstogo...er-by-oldtimer/
Save any unsaved work. TFC will close ALL open programs including your browser!
Double-click on TFC.exe to run it.If TFC doesnt prompt a reboot then please do so manually

Run the Mcafee removal tool just to be sure that nothing remain from mcafee although I see nothing from McAfee it wont hurt to run the removal tool.
http://majorgeeks.co...Tool_d5420.html
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#5
mikebee32

mikebee32

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I ran through the instructions you've provided. I guess the blue screen frequency has decreased, but it still seems to happen every now and then. Any other suggestions? Thanks for all your help so far!
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#6
rockmilk

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Download BLUESCREENVIEW and install and run it to read the dump files created by windows.
Double click on BlueScreenView.exe file to run the program.
When scanning is done, go Edit>Select All.
Go File>Save Selected Items, and save the report as BSOD.txt.
Open BSOD.txt in Notepad, copy all content, and paste it into your next reply.


http://www.nirsoft.n...creen_view.html
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