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Win7 won't boot after malware removal [Closed]


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#1
inventinc

inventinc

    Member

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My desktop computer received a malware virus a week ago, so I downloaded malwarebytes, avast and avg. Scanned with all 3 and all of them caught infections.
When I went to reset my computer it stayed in the windows logo loading screen for 10 seconds then proceeded to restart. This time it gave me the option to repair. Thinking repair might solve the problem I waited for it to load for 30 minutes...

I can't even get into safe-mode...

I downloaded a few boot repair CD's and none of them seemed to work. The only cd that seemed to help was the AVG Rescue CD but that never deleted
any infection. It let me go into my driver and view my files, it also gave me the option to delete so I deleted all 3 programs which still didn't seem to help...


Does anyone have any idea? I really need my computer up and working for school... I also do not have my Window 7 Cd my ex took it and won't give it back.
Thanks.
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#2
michaelg9

michaelg9

    Trusted Helper

  • Malware Removal
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Hi
:welcome: . I'm Michael and I'm going to help you fix your computer :)

Note: Before we start the process you should:
  • POST your logs, don't attach them, as it makes it harder to read. Also please don't edit any log in any case
  • Disable ANY programs that offer real-time protection features while executing my instructions. That includes your antivirus, antispyware, windows defender or any other program that offers protection. When you're clean or waiting for my next set of instructions, re-enable them .If you need any help disabling them, ask.
  • Topics that are idle for 4 days after I post instructions will be closed, unless I'm notified of the delay.
  • Last, as most of the tools we use here need administrative rights in order to function properly, I expect that you will be running them from an administrator account.

Let's see what we can do. Do you remember the name of any of the infections? Do you remember the name of the files you deleted?
What symptoms your computer was having when you noticed the virus?


Next:

Boot into safe mode with command prompt. Read here for instructions
Can you successfully boot? If not, what happens?
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#3
michaelg9

michaelg9

    Trusted Helper

  • Malware Removal
  • 2,949 posts
Due to lack of feedback, this topic has been closed.

If you need this topic reopened, please contact a staff member. This applies only to the original topic starter. Everyone else please begin a New Topic.
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