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Cannot Delete MP4 files


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#16
happyrock

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it can't hurt at this point...try one (your pick)...if it doesn't fix it try the other
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#17
Geekimnot

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Hi,

Some progress.

Managed to get into Safe Mode. Help says to hold down F8 when booting up, this did not work, but other advise says to rapidly press F8 when booting, that worked.

chkdsk /r did not find any faults.

Got one of the Restore points to work.

Found that I had a major conflict between Norton security and Avast, had to uninstall Avast.

Still cannot delete MP4 files in the normal way, cannot even do so in safe mode.

cheers
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#18
happyrock

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did you try the system repair like you wanted to in post # 13...there is a surefire way to delete the mp4...that is to boot from a live linux cd...that way windows or whatever is protecting the file is asleep...I feel like you have other problems besides the mp4 issue and a repair might take care of all of them...
its your call...if you just want the mp4's gone I will give you instructions on puppy linux
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#19
Macboatmaster

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Generally speaking, the concensus of opinion amongst most of the staff at GeekstoGo is

Found that I had a major conflict between Norton security and Avast, had to uninstall Avast.


you made the wrong decision.
Avast, although I personally do not like it, but it is very much a personal choice, is far better than Norton.

Norton, whilst not criticising its effectiveness as an AV is unfortunately well known for causing many problems on many systems.


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#20
Geekimnot

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Hi,

I will try system restore again tonight.

Will let you know how I get on.

Thanks for the advise.

Cheers
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#21
Macboatmaster

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Why would you try a system restore again, why not simply uninstall Norton and install Avast if that is what you wish to use.

https://www-secure.s...n=1&pvid=f-home

When uninstalling Norton go to the link above choose the correct product link and follow the advice.
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#22
Macboatmaster

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Geekimnot

I will try system restore again tonight.

Will let you know how I get on.

You posted the above on 24 Feb.
Would you kindly update your thread.
Do you still require help, please do let us know how you are progressing.
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#23
Geekimnot

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Hi,

I did a system restore, no further problems to report.

Sorry I never reported again, my wife went into hospital a week ago and I run a small company on my PC so things have been rather hectic lately.

I think that you can close this thread thank you.

If I have further problems I will start a new one.

Thanks for all your help.
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#24
Macboatmaster

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Thanks for posting the result
Best wishes
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