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Computer shutdown problem


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#1
buckeye454

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Hello,

I am using Windows 7 Pro. When I click Start>>shutdown, i believe Windows shuts down because the monitor shows no input. However, the computer does not shut down. I have to press and hold the power button to turn it off. I'm thinking it's the mainboard, but not sure. thanks in advance for your help.
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#2
risingphoenix1985

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Hello,

Sounds like a driver problem.

Can you try shutting down forcefully by going to start -> run and typing shutdown -f -s and pressing enter?
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#3
buckeye454

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Sorry I didn't get back sooner. I was very busy. Anyway I will try this and let you know. If its a driver issue why does the monitor input shut down? Just trying to understand.
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#4
risingphoenix1985

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Hello,

It is possible that when you do a shut down, the PC shuts down most things but not others. So it may shut down your keyboard mouse speakers monitor but not the components that keep it running.
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#5
buckeye454

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Hello risingphoenix,

I tried at the command prompt "shutdown -f -s". This did not work. It shuts down the same. Everything but the tower appears to shut down. Should I go through and update all drivers from the manufacturers' websites? It still seems odd to me that nothing on the system has changed for about 6 months. So it did work with the current drivers. However, I will do as you suggest. Just tell me my next move.
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#6
risingphoenix1985

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Hello,

OK, next move... Can you boot your PC in to safe mode? (http://windows.micro...er-in-safe-mode)

Once in safe mode, try shutting down the PC.
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#7
buckeye454

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Hello risingphoenix1985,

I tried Safe Mode. It did not work.
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#8
risingphoenix1985

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Hello,

Can you click the start button and type "reliability". Open the reliability monitor and see if there are any errors.

Can you post what you find?
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#9
buckeye454

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Hello risingphoenix1985,

Can I get back to you on Monday? I have a busy weekend and will not be able to work on the computer until Monday.
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#10
risingphoenix1985

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Hello,

Sure, I'll be around.
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