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Google won't load after malware was removed


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#16
pfehringer

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All went well until the last part. I tried opening the "documents and settings" folder and it said access denied. The icon for the folder has a shortcut arrow. I went to c:users\Paul\Start Menu and the same thing happened. The icons are also faded. A security issue? I am signed in as admin as far as I know as there is only me on this computer.

I am able to drag the folders to the start menu and it seems to work that way.
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#17
RKinner

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I just noticed these instructions are for XP. In Vista it's C:\ProgramData\Microsoft\Windows\Start Menu\Programs
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#18
pfehringer

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And for Windows 7?
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#19
RKinner

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The same. Win 7 is basically Vista SP3. No big difference in the file structure.
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#20
pfehringer

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All went well. Thanks for all the help. Good to have things back in semi-order again.
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#21
RKinner

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Let's see if there is any other damage:

Use IE and go to http://eset.com/onlinescan and click on ESET online Scanner. Accept the terms then press Start (If you get a warning from your browser tell it you want to run it).

# Check Scan Archives
# Push the Start button.
# ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
# When the scan completes, push LIST OF THREATS FOUND
# Push EXPORT TO TEXT FILE , and save the file to your desktop using a unique name, such as ESETScan. Include the contents of this report in your next reply.
# Push the BACK button.
# Push Finish
# Once the scan is completed, you may close the window.
# Use Notepad to open the logfile located at C:\Program Files\EsetOnlineScanner\log.txt
# Copy and paste that log as a reply.


Let's also try the bitdefender quickscan.

http://quickscan.bitdefender.com/

When it finishes there is a report option. Click on it and copy and paste the report (even if it says nothing found).


Ron
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