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Can't install java


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#1
jp17315

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I have a Compaq nx6110 laptop running XP home SP 3 and I was trying to upgrade Java. I keep getting the same error message.

The installation package could not be opened. Verify that the package exists and that you can access it. Or contact the application vendor to verify that this is a valid windows installer package.

I am logged in with admin rights. I downloaded Microsoft Fix it app and ran all the tools. I tried to install microsoft installer 3.1 but it says I already have it installed. I uninstalled Java and now I can't get it back so this lap top doesn't have java installed. I haved tried saving the file to my desktop and just running it to no avail. Don't know what else to do!! Do I really need it??

Thanks for all your help.
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#2
rshaffer61

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Please download JavaRa from the link in my signature below to your desktop and unzip it to its own folder
  • * Run JavaRa.exe, pick the language of your choice and click Select. Then click Remove Older Versions.
    * Accept any prompts.
    * Open JavaRa.exe again and select Search For Updates.
    * Select Update Using Sun Java's Website then click Search and click on the Open Webpage button.
  • Download and install the latest Java Runtime Environment (JRE) version for your computer.



http://sourceforge.n...ft&words=javara


Java Download Link
http://www.java.com/...load/manual.jsp
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#3
jp17315

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I did everything you said for me to do and I get the same error message. I downloaded jre 6-30 and jre 7-2 both with no luck.
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#4
rshaffer61

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You should only need one or the other.
Boot into Safe Mode and rerun the steps from my first post please.
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#5
jp17315

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Went into safe mode with networking and followed the instructions. I stll get the same message.
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#6
rshaffer61

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oK please redo the steps to uninstall all java versions but do not download anything for a newer version.
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#7
rshaffer61

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I normally would not do this but our sister site WTT has a great tutorial on the issues of installing or updating Java in this topic HERE. Instead of trying to pull apart the steps and posting them here for you I am including the above link directly to the topic with notice and admiration for the staff there for their great work.
Take a look and see if the instructions will simplify everything since it includes basic and advanced steps to take in case the previous steps don't work. Let me know if it works and what part specifically resolved the issue. :thumbsup:
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#8
jp17315

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I tried java msi fix and I get an error message when it was creating a restore point - unkown error 87. Then tried fixjava.zip then tried to re install java jre 6u30 and still get the same error message.
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#9
rshaffer61

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Do me a favor and try the below.

Go Start and then to Run ("Start Search" in Vista),
Type in: sfc /scannow
Click OK (Enter in Vista).
Have Windows CD/DVD handy.
If System File Checker (sfc) finds any errors, it may ask you for the CD/DVD.
If sfc does not find any errors in Windows XP, it will simply quit, without any message.
In Vista you will receive the following message: "Windows resource protection did not find any integrity violations".

For Vista users ONLY: Navigate to C:\Windows\Logs\CBS folder. You'll see CBS.log file.
Usually, it's pretty big file, so upload it to Flyupload, and post download link.


If you don't have Windows CD....
This applies mostly to Windows XP, since Vista rarely requires use of its DVD while running "sfc"
Note This method will not necessarily work as well, as when using Windows CD, because not always ALL system files are backed up on your hard drive. Also, backed up files may be corrupted as well.

Go Start and then Run
type in regedit and click OK


Navigate to the following key:

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Setup

You will see various entries Values on the right hand side.

The one we want is called: SourcePath

It probably has an entry pointing to your CD-ROM drive, usually D and that is why it is asking for the XP CD.
All we need to do is change it to: C:
Now, double click the SourcePatch setting and a new box will pop up.
Change the drive letter from your CD drive to your root drive, usually C:
Close Registry Editor.

Now restart your computer and try sfc /scannow again!


Thanks to Broni for the instructions
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#10
jp17315

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I ran system file checker - didn't find any errors.
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#11
rshaffer61

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  • Please download the Event Viewer Tool by Vino Rosso VEW and save it to your Desktop:
  • Double-click VEW.exe
  • Under 'Select log to query', select (as appropriate):
    • Application
    • System
  • Under 'Select type to list', select (as appropriate):
    • Error
    • Information
    • Warning
Then use the 'Date of events' or 'Number of events' as follows:

Either:
  • Click the radio button for 'Number of events'
    Type 3 in the 1 to 20 box (or any number from 1 to 20)
    Then click the Run button.
    Notepad will open with the output log.

  • Click the radio button for 'Date of events'
    In the From: boxes type today's date (presuming the crash happened today) 12 02 2012
    In the To: boxes type today's date (presuming the crash happened today) 12 02 2012
    Then click the Run button.
    Notepad will open with the output log.
Please post the Output log in your next reply
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#12
jp17315

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heres VEW LOG FILE:

Vino's Event Viewer v01c run on Windows XP in English
Report run at 12/02/2012 5:57:45 PM

Note: All dates below are in the format dd/mm/yyyy

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
'Application' Log - error Type
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Log: 'Application' Date/Time: 10/02/2012 10:48:09 PM
Type: error Category: 0
Event: 11 Source: crypt32
Failed extract of third-party root list from auto update cab at: <http://www.download....uthrootstl.cab> with error: A required certificate is not within its validity period when verifying against the current system clock or the timestamp in the signed file.

Log: 'Application' Date/Time: 08/02/2012 8:08:09 PM
Type: error Category: 0
Event: 5000 Source: .NET Runtime 2.0 Error Reporting
EventType clr20r3, P1 updatechecker.exe, P2 1.38.0.0, P3 4c5ff8fb, P4 microsoft.visualbasic, P5 8.0.0.0, P6 4333d6d8, P7 5e, P8 1e1, P9 34ssps20bdj3nj0wmit5kamzhvglfzcc, P10 NIL.

Log: 'Application' Date/Time: 07/02/2012 10:32:05 PM
Type: error Category: 101
Event: 1002 Source: Application Hang
Hanging application firefox.exe, version 10.0.0.4411, hang module hungapp, version 0.0.0.0, hang address 0x00000000.

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
'Application' Log - information Type
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Log: 'Application' Date/Time: 12/02/2012 4:51:56 PM
Type: information Category: 0
Event: 1800 Source: SecurityCenter
The Windows Security Center Service has started.

Log: 'Application' Date/Time: 12/02/2012 4:51:50 PM
Type: information Category: 0
Event: 3 Source: Protexis Licensing Service
Service running.

Log: 'Application' Date/Time: 12/02/2012 2:35:09 PM
Type: information Category: 0
Event: 11724 Source: MsiInstaller
Product: Windows Installer Clean Up -- Removal completed successfully.

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
'Application' Log - warning Type
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Log: 'Application' Date/Time: 11/02/2012 4:17:20 PM
Type: warning Category: 0
Event: 12 Source: MatSvc
The MATS service encountered a failure when getting HTTP proxy settings. hr=0x80072F94 .Keyword:GetUrlProxyInfo

Log: 'Application' Date/Time: 11/02/2012 12:50:21 AM
Type: warning Category: 1
Event: 1020 Source: ASP.NET 2.0.50727.0
Updates to the IIS metabase were aborted because IIS is either not installed or is disabled on this machine. To configure ASP.NET to run in IIS, please install or enable IIS and re-register ASP.NET using aspnet_regiis.exe /i.

Log: 'Application' Date/Time: 11/02/2012 12:43:45 AM
Type: warning Category: 0
Event: 1021 Source: .NET Runtime
.NET Runtime version 2.0.50727.3625 - Executable "C:\WINDOWS\Microsoft.NET\Framework\v2.0.50727\mscorsvw.exe" AppDomain "DefaultDomain" deleted obsolete native image "C:\WINDOWS\assembly\NativeImages_v2.0.50727_32\mscorlib\44ecf972f11f3c238782da31f27df7e5\mscorlib.ni.dll"

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
'System' Log - error Type
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Log: 'System' Date/Time: 12/02/2012 5:50:40 PM
Type: error Category: 0
Event: 14103 Source: PSched
QoS [Adapter {02A5F968-4AFF-4FDE-9217-89ADD5702F84}]: The netcard driver failed the query for OID_GEN_LINK_SPEED.

Log: 'System' Date/Time: 12/02/2012 4:52:04 PM
Type: error Category: 0
Event: 30013 Source: ipnathlp
The DHCP allocator has disabled itself on IP address 192.168.2.3, since the IP address is outside the 192.168.0.0/255.255.255.0 scope from which addresses are being allocated to DHCP clients. To enable the DHCP allocator on this IP address, please change the scope to include the IP address, or change the IP address to fall within the scope.

Log: 'System' Date/Time: 12/02/2012 4:51:58 PM
Type: error Category: 0
Event: 7023 Source: Service Control Manager
The IPSEC Services service terminated with the following error: The authentication service is unknown.

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
'System' Log - information Type
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Log: 'System' Date/Time: 12/02/2012 5:50:51 PM
Type: information Category: 0
Event: 7036 Source: Service Control Manager
The Windows Installer service entered the stopped state.

Log: 'System' Date/Time: 12/02/2012 5:50:47 PM
Type: information Category: 0
Event: 4201 Source: Tcpip
The system detected that network adapter Broadcom 802.11b/g WLAN - Packet Scheduler Miniport was connected to the network, and has initiated normal operation over the network adapter.

Log: 'System' Date/Time: 12/02/2012 5:50:36 PM
Type: information Category: 0
Event: 4202 Source: Tcpip
The system detected that network adapter Broadcom 802.11b/g WLAN - Packet Scheduler Miniport was disconnected from the network, and the adapter's network configuration has been released. If the network adapter was not disconnected, this may indicate that it has malfunctioned. Please contact your vendor for updated drivers.

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
'System' Log - warning Type
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Log: 'System' Date/Time: 12/02/2012 5:52:22 PM
Type: warning Category: 0
Event: 1007 Source: Dhcp
Your computer has automatically configured the IP address for the Network Card with network address 001560B4353E. The IP address being used is 169.254.134.143.

Log: 'System' Date/Time: 12/02/2012 5:51:13 PM
Type: warning Category: 0
Event: 1005 Source: Dhcp
Your computer has detected that the IP address 192.168.2.3 for the Network Card with network address 001560B4353E is already in use on the network. Your computer will automatically attempt to obtain a different address.

Log: 'System' Date/Time: 12/02/2012 5:51:13 PM
Type: warning Category: 0
Event: 1005 Source: Dhcp
Your computer has detected that the IP address 0.0.0.0 for the Network Card with network address 001560B4353E is already in use on the network. Your computer will automatically attempt to obtain a different address.
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#13
rshaffer61

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OK strange...let me ask is your date and time correct on the bottom right?
Also can you reboot and go into the bios and check your date and time to make sure it is correct. From what I am seeing it seems the system cannot verify the date.
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#14
jp17315

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Time and date are fine - Sunday Feb 12, 2012 time - 6:58pm.
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#15
Ztruker

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Try disabling the Windows Firewall then download the Offline Installer from the link Rshaffer61 gave you and try the install one more time.

If you have any other firewall installed like Zone Alarm or Comodo, disable them.

Re-enable when done.
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