I've had this HPE-500y since May 2011 and for the last two months at least it unexpectedly would restart once or twice a day. Sometimes it would happen in the middle of me browsing and sometimes it would just happen when I'm not around. The only new hardware I've added is a second internal harddrive and a firewire card, both of which had already been in there months prior to this problem. When I go to event viewer, it is always the same. Event 41, Kernel-Power The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly. Maybe I should also mention that, the computer does not seem to be overheating, at least from feeling the outside it doesn't seem like it. Hardware Diagnostics scan results in Passed for everything. I've dealt with it long enough, and now I'd like to get it resolved.
Here are the details from the event code.
- System
- Provider
[ Name] Microsoft-Windows-Kernel-Power
[ Guid] {331C3B3A-2005-44C2-AC5E-77220C37D6B4}
EventID 41
Version 2
Level 1
Task 63
Opcode 0
Keywords 0x8000000000000002
- TimeCreated
[ SystemTime] 2012-02-12T07:19:16.337224100Z
EventRecordID 516229
Correlation
- Execution
[ ProcessID] 4
[ ThreadID] 8
Channel System
Computer John-HP
- Security
[ UserID] S-1-5-18
- EventData
BugcheckCode 0
BugcheckParameter1 0x0
BugcheckParameter2 0x0
BugcheckParameter3 0x0
BugcheckParameter4 0x0
SleepInProgress false
PowerButtonTimestamp 0
Edited by johnnyhobbs, 12 February 2012 - 01:45 AM.