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Not sure if its virus or technical issue


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#1
drkzero007

drkzero007

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Hello everyone,
My cousin gave me her laptop (64 bit-Window 7 Home premium, Dell Inspiron 1470, Genuine Intel U7300, 4 GB ram, Service pack1) so that i can install an antivirus program called sophos into the laptop. When I installed it and ran a full scan it came up with a virus called Mal/Sirefef-AA when it tried to delete it gave me a warning that I had to restart my computer to fully remove it. When restarted the computer by the time it goes to the windows logo it forces to shut down and restarted again and does this constantly, same as when i tried to go into safe mode. When I tried to do a disk repair it fails and gives me this message:
Problem Event Name: Startup Repair Offline
Problem Signature 01: 6.1.7600.16385
Problem Signature 02: 6.1.7600.16385
Problem Signature 03: unknown
Problem Signature 04: 216
Problem Signature 05: Autofailover
Problem Signature 06: 1
Problem Signature 07: No Root cause
Problem Signature 08: 6.1.7600.2.0.0256.1
Locale ID: 1033

I had to do a system recovery and take it to an earlier point in order for it load normally into windows. Once i got into the desktop view I noticed that the antivirus was disable. When i opened the antivirus sophos it warned me that it couldn't remove it and that it has to be removed manually. I manage to track the source but when i wanted to erase it it told me im not autherize to delete it. So I tried running it in safe mode and still no luck. So I tried using a couple of different antivirus that i use but no go. It either disable the antivirus as if i cant open it or when it does run majority of the file cant be scanned because they were denied (and i made sure to right click and run as administrator), same with Combofix (comes up saying access denied, cannot find NircmdB.exe). So then I tried to activate the Administrator account by going to cmd and it worked so when i logged off to switch user the computer shut down and began to do the infinite cycle of force restart on windows logo. And again had to do a system recovery in order to go back in. Also I came across some old logs in the laptop (So it looks like it had problems before). I ran OTL and MBR hopefully you guys can help me on what to do next before i have to settle in doing a system restore.

Thank you.


OTL logfile created on: 2/13/2012 8:15:04 PM - Run 2
OTL by OldTimer - Version 3.2.31.0 Folder = F:\Anti virus
64bit- Home Premium Edition Service Pack 1 (Version = 6.1.7601) - Type = NTWorkstation
Internet Explorer (Version = 8.0.7601.17514)
Locale: 00000409 | Country: United States | Language: ENU | Date Format: M/d/yyyy

3.87 Gb Total Physical Memory | 2.56 Gb Available Physical Memory | 66.19% Memory free
7.73 Gb Paging File | 6.40 Gb Available in Paging File | 82.80% Paging File free
Paging file location(s): ?:\pagefile.sys [binary data]

%SystemDrive% = C: | %SystemRoot% = C:\Windows | %ProgramFiles% = C:\Program Files (x86)
Drive C: | 58.59 Gb Total Space | 29.94 Gb Free Space | 51.10% Space Free | Partition Type: NTFS
Drive D: | 397.30 Gb Total Space | 396.59 Gb Free Space | 99.82% Space Free | Partition Type: NTFS
Drive F: | 149.01 Gb Total Space | 121.73 Gb Free Space | 81.69% Space Free | Partition Type: FAT32

Computer Name: DELL | User Name: Victoria Quiles | Logged in as Administrator.
Boot Mode: Normal | Scan Mode: Current user | Include 64bit Scans
Company Name Whitelist: Off | Skip Microsoft Files: Off | No Company Name Whitelist: On | File Age = 30 Days

========== Processes (SafeList) ==========

PRC - F:\Anti virus\OTL.exe (OldTimer Tools)
PRC - C:\Program Files (x86)\Sophos\Sophos Anti-Virus\Web Intelligence\swi_service.exe (Sophos Limited)
PRC - C:\Program Files (x86)\Sophos\Sophos Anti-Virus\SAVAdminService.exe (Sophos Limited)
PRC - C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\armsvc.exe (Adobe Systems Incorporated)
PRC - C:\Program Files (x86)\Sophos\Sophos Client Firewall\SCFService.exe (Sophos Limited)
PRC - C:\Program Files (x86)\Sophos\Sophos Client Firewall\SCFManager.exe (Sophos Limited)
PRC - C:\Program Files (x86)\Sophos\Sophos Anti-Virus\SavService.exe (Sophos Limited)
PRC - C:\Program Files (x86)\Roxio\Roxio Burn\RoxioBurnLauncher.exe ()
PRC - C:\Program Files\Dell\DellDock\DockLogin.exe (Stardock Corporation)
PRC - C:\Program Files (x86)\NETGEAR\WNDA3100v2\WifiSvc.exe ()


========== Modules (No Company Name) ==========

MOD - C:\Program Files (x86)\Roxio\Roxio Burn\RoxioBurnLauncher.exe ()


========== Win32 Services (SafeList) ==========

SRV:64bit: - (SNMP) -- C:\Windows\SysNative\snmp.exe (Microsoft Corporation)
SRV:64bit: - (TlntSvr) -- C:\Windows\SysNative\tlntsvr.exe (Microsoft Corporation)
SRV:64bit: - (simptcp) -- C:\Windows\SysNative\TCPSVCS.EXE (Microsoft Corporation)
SRV:64bit: - (mcstrm) -- C:\Windows\SysNative\ccdecode.dll (Oak Technology Inc.)
SRV:64bit: - (MSMQ) -- C:\Windows\SysNative\mqsvc.exe (Microsoft Corporation)
SRV:64bit: - (CISVC) -- C:\Windows\SysNative\CISVC.EXE (Microsoft Corporation)
SRV:64bit: - (DockLoginService) -- C:\Program Files\Dell\DellDock\DockLogin.exe (Stardock Corporation)
SRV:64bit: - (AERTFilters) -- C:\Program Files\Realtek\Audio\HDA\AERTSr64.exe (Andrea Electronics Corporation)
SRV - (SPService) -- c:\Windows\SysWOW64\config\systemprofile\AppData\Roaming\Adobe\sp.DLL ()
SRV - (swi_service) -- C:\Program Files (x86)\Sophos\Sophos Anti-Virus\Web Intelligence\swi_service.exe (Sophos Limited)
SRV - (SAVAdminService) -- C:\Program Files (x86)\Sophos\Sophos Anti-Virus\SAVAdminService.exe (Sophos Limited)
SRV - (SupportDockService.exe) -- C:\Program Files (x86)\iYogi Support Dock\Services\CommAgent\SupportDockService.exe (iYogi Technical Services)
SRV - (AdobeARMservice) -- C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\armsvc.exe (Adobe Systems Incorporated)
SRV - (Sophos Client Firewall) -- C:\Program Files (x86)\Sophos\Sophos Client Firewall\SCFService.exe (Sophos Limited)
SRV - (Sophos Client Firewall Manager) -- C:\Program Files (x86)\Sophos\Sophos Client Firewall\SCFManager.exe (Sophos Limited)
SRV - (SAVService) -- C:\Program Files (x86)\Sophos\Sophos Anti-Virus\SavService.exe (Sophos Limited)
SRV - (WAS) -- C:\Windows\SysWOW64\inetsrv\iisw3adm.dll (Microsoft Corporation)
SRV - (W3SVC) -- C:\Windows\SysWOW64\inetsrv\iisw3adm.dll (Microsoft Corporation)
SRV - (AppHostSvc) -- C:\Windows\SysWOW64\inetsrv\apphostsvc.dll (Microsoft Corporation)
SRV - (SNMP) -- C:\Windows\SysWOW64\snmp.exe (Microsoft Corporation)
SRV - (GoToAssist) -- C:\Program Files (x86)\Citrix\GoToAssist\514\g2aservice.exe (Citrix Online, a division of Citrix Systems, Inc.)
SRV - (clr_optimization_v4.0.30319_32) -- C:\Windows\Microsoft.NET\Framework\v4.0.30319\mscorsvw.exe (Microsoft Corporation)
SRV - (simptcp) -- C:\Windows\SysWOW64\TCPSVCS.EXE (Microsoft Corporation)
SRV - (clr_optimization_v2.0.50727_32) -- C:\Windows\Microsoft.NET\Framework\v2.0.50727\mscorsvw.exe (Microsoft Corporation)
SRV - (WSWNDA3100) -- C:\Program Files (x86)\NETGEAR\WNDA3100v2\WifiSvc.exe ()


========== Driver Services (SafeList) ==========

DRV:64bit: - (PCDSRVC{1E208CE0-FB7451FF-06020101}_0) -- c:\Program Files\Dell Support Center\pcdsrvc_x64.pkms (PC-Doctor, Inc.)
DRV:64bit: - (SAVOnAccess) -- C:\Windows\SysNative\drivers\savonaccess.sys (Sophos Limited)
DRV:64bit: - (amdsata) -- C:\Windows\SysNative\drivers\amdsata.sys (Advanced Micro Devices)
DRV:64bit: - (amdxata) -- C:\Windows\SysNative\drivers\amdxata.sys (Advanced Micro Devices)
DRV:64bit: - (HpSAMD) -- C:\Windows\SysNative\drivers\HpSAMD.sys (Hewlett-Packard Company)
DRV:64bit: - (TsUsbFlt) -- C:\Windows\SysNative\drivers\TsUsbFlt.sys (Microsoft Corporation)
DRV:64bit: - (scfdriver) -- C:\Windows\SysNative\drivers\scfdriver.sys (Sophos Plc)
DRV:64bit: - (scfndis) -- C:\Windows\SysNative\drivers\scfndis.sys (Sophos Plc)
DRV:64bit: - (SophosBootDriver) -- C:\Windows\SysNative\drivers\SophosBootDriver.sys (Sophos Plc)
DRV:64bit: - (CryptOSD) -- C:\Windows\SysNative\drivers\CryptOSD.sys (Phoenix Technologies Ltd.)
DRV:64bit: - (NETw5s64) Intel® -- C:\Windows\SysNative\drivers\NETw5s64.sys (Intel Corporation)
DRV:64bit: - (igfx) -- C:\Windows\SysNative\drivers\igdkmd64.sys (Intel Corporation)
DRV:64bit: - (amdsbs) -- C:\Windows\SysNative\drivers\amdsbs.sys (AMD Technologies Inc.)
DRV:64bit: - (LSI_SAS2) -- C:\Windows\SysNative\drivers\lsi_sas2.sys (LSI Corporation)
DRV:64bit: - (stexstor) -- C:\Windows\SysNative\drivers\stexstor.sys (Promise Technology)
DRV:64bit: - (MQAC) -- C:\Windows\SysNative\drivers\mqac.sys (Microsoft Corporation)
DRV:64bit: - (IntcHdmiAddService) Intel® -- C:\Windows\SysNative\drivers\IntcHdmi.sys (Intel® Corporation)
DRV:64bit: - (PxHlpa64) -- C:\Windows\SysNative\drivers\PxHlpa64.sys (Sonic Solutions)
DRV:64bit: - (SynTP) -- C:\Windows\SysNative\drivers\SynTP.sys (Synaptics Incorporated)
DRV:64bit: - (CtClsFlt) -- C:\Windows\SysNative\drivers\CtClsFlt.sys (Creative Technology Ltd.)
DRV:64bit: - (netw5v64) Intel® -- C:\Windows\SysNative\drivers\netw5v64.sys (Intel Corporation)
DRV:64bit: - (ebdrv) -- C:\Windows\SysNative\drivers\evbda.sys (Broadcom Corporation)
DRV:64bit: - (b06bdrv) -- C:\Windows\SysNative\drivers\bxvbda.sys (Broadcom Corporation)
DRV:64bit: - (b57nd60a) -- C:\Windows\SysNative\drivers\b57nd60a.sys (Broadcom Corporation)
DRV:64bit: - (hcw85cir) -- C:\Windows\SysNative\drivers\hcw85cir.sys (Hauppauge Computer Works, Inc.)
DRV:64bit: - (RSUSBSTOR) -- C:\Windows\SysNative\drivers\RtsUStor.sys (Realtek Semiconductor Corp.)
DRV:64bit: - (RTL8167) -- C:\Windows\SysNative\drivers\Rt64win7.sys (Realtek )
DRV:64bit: - (BCMH43XX) -- C:\Windows\SysNative\drivers\bcmwlhigh664.sys (Broadcom Corporation)
DRV:64bit: - (NPF) -- C:\Windows\SysNative\drivers\npf.sys (CACE Technologies)
DRV:64bit: - (SCMNdisP) -- C:\Windows\SysNative\drivers\SCMNdisP.sys (Windows ® Codename Longhorn DDK provider)
DRV - (WIMMount) -- C:\Windows\SysWOW64\drivers\wimmount.sys (Microsoft Corporation)


========== Standard Registry (SafeList) ==========


========== Internet Explorer ==========

IE - HKLM\SOFTWARE\Microsoft\Internet Explorer\Main,Local Page = C:\Windows\SysWOW64\blank.htm

IE - HKCU\SOFTWARE\Microsoft\Internet Explorer\Main,Default_Page_URL = http://g.msn.com/USCON/1
IE - HKCU\SOFTWARE\Microsoft\Internet Explorer\Main,Start Page = http://www.yahoo.com/?ilc=1
IE - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings: "ProxyEnable" = 0
IE - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings: "ProxyOverride" = *.local

FF:64bit: - HKLM\Software\MozillaPlugins\@microsoft.com/GENUINE: disabled File not found
FF - HKLM\Software\MozillaPlugins\@java.com/JavaPlugin: C:\Program Files (x86)\Java\jre6\bin\new_plugin\npjp2.dll (Sun Microsystems, Inc.)
FF - HKLM\Software\MozillaPlugins\@microsoft.com/GENUINE: disabled File not found
FF - HKLM\Software\MozillaPlugins\@Microsoft.com/NpCtrl,version=1.0: C:\Program Files (x86)\Microsoft Silverlight\4.0.60831.0\npctrl.dll ( Microsoft Corporation)
FF - HKLM\Software\MozillaPlugins\@microsoft.com/WLPG,version=15.4.3502.0922: C:\Program Files (x86)\Windows Live\Photo Gallery\NPWLPG.dll (Microsoft Corporation)
FF - HKLM\Software\MozillaPlugins\@microsoft.com/WLPG,version=15.4.3508.1109: C:\Program Files (x86)\Windows Live\Photo Gallery\NPWLPG.dll (Microsoft Corporation)
FF - HKLM\Software\MozillaPlugins\@tools.google.com/Google Update;version=3: C:\Program Files (x86)\Google\Update\1.3.21.99\npGoogleUpdate3.dll (Google Inc.)
FF - HKLM\Software\MozillaPlugins\@tools.google.com/Google Update;version=9: C:\Program Files (x86)\Google\Update\1.3.21.99\npGoogleUpdate3.dll (Google Inc.)
FF - HKLM\Software\MozillaPlugins\Adobe Reader: C:\Program Files (x86)\Adobe\Reader 10.0\Reader\AIR\nppdf32.dll (Adobe Systems Inc.)



Hosts file not found
O2:64bit: - BHO: (Sophos Web Content Scanner) - {39EA7695-B3F2-4C44-A4BC-297ADA8FD235} - C:\Program Files (x86)\Sophos\Sophos Anti-Virus\SophosBHOX64.dll (Sophos Limited)
O2 - BHO: (Sophos Web Content Scanner) - {39EA7695-B3F2-4C44-A4BC-297ADA8FD235} - C:\Program Files (x86)\Sophos\Sophos Anti-Virus\SophosBHO.dll (Sophos Limited)
O3:64bit: - HKLM\..\Toolbar: (no name) - Locked - No CLSID value found.
O3 - HKLM\..\Toolbar: (no name) - Locked - No CLSID value found.
O3 - HKCU\..\Toolbar\WebBrowser: (no name) - {21FA44EF-376D-4D53-9B0F-8A89D3229068} - No CLSID value found.
O3 - HKCU\..\Toolbar\WebBrowser: (no name) - {2318C2B1-4965-11D4-9B18-009027A5CD4F} - No CLSID value found.
O4:64bit: - HKLM..\Run: [HotKeysCmds] C:\Windows\SysNative\hkcmd.exe (Intel Corporation)
O4:64bit: - HKLM..\Run: [IgfxTray] C:\Windows\SysNative\igfxtray.exe (Intel Corporation)
O4:64bit: - HKLM..\Run: [Persistence] C:\Windows\SysNative\igfxpers.exe (Intel Corporation)
O4:64bit: - HKLM..\Run: [QuickSet] C:\Program Files\Dell\QuickSet\quickset.exe (Dell Inc.)
O4:64bit: - HKLM..\Run: [RtHDVCpl] C:\Program Files\Realtek\Audio\HDA\RAVCpl64.exe (Realtek Semiconductor)
O4 - HKLM..\Run: [Desktop Disc Tool] C:\Program Files (x86)\Roxio\Roxio Burn\RoxioBurnLauncher.exe ()
O4 - Startup: C:\Users\Victoria Quiles\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Startup\Dell Dock.lnk = File not found
O6 - HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\policies\Explorer: NoActiveDesktop = 1
O6 - HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\policies\Explorer: NoActiveDesktopChanges = 1
O6 - HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\policies\System: ConsentPromptBehaviorUser = 3
O10:64bit: - NameSpace_Catalog5\Catalog_Entries64\000000000007 [] - C:\Program Files\Bonjour\mdnsNSP.dll (Apple Inc.)
O10:64bit: - Protocol_Catalog9\Catalog_Entries64\000000000001 - mmswsock.dll File not found
O10:64bit: - Protocol_Catalog9\Catalog_Entries64\000000000002 - mmswsock.dll File not found
O10:64bit: - Protocol_Catalog9\Catalog_Entries64\000000000003 - mmswsock.dll File not found
O10:64bit: - Protocol_Catalog9\Catalog_Entries64\000000000004 - mmswsock.dll File not found
O10:64bit: - Protocol_Catalog9\Catalog_Entries64\000000000005 - mmswsock.dll File not found
O10:64bit: - Protocol_Catalog9\Catalog_Entries64\000000000006 - mmswsock.dll File not found
O10:64bit: - Protocol_Catalog9\Catalog_Entries64\000000000007 - mmswsock.dll File not found
O10:64bit: - Protocol_Catalog9\Catalog_Entries64\000000000008 - mmswsock.dll File not found
O10:64bit: - Protocol_Catalog9\Catalog_Entries64\000000000009 - mmswsock.dll File not found
O10:64bit: - Protocol_Catalog9\Catalog_Entries64\000000000010 - mmswsock.dll File not found
O10 - NameSpace_Catalog5\Catalog_Entries\000000000007 [] - C:\Program Files (x86)\Bonjour\mdnsNSP.dll (Apple Inc.)
O10 - Protocol_Catalog9\Catalog_Entries\000000000001 - %SystemRoot%\System32\winrnr.dll File not found
O10 - Protocol_Catalog9\Catalog_Entries\000000000002 - %SystemRoot%\System32\winrnr.dll File not found
O10 - Protocol_Catalog9\Catalog_Entries\000000000003 - %SystemRoot%\System32\winrnr.dll File not found
O10 - Protocol_Catalog9\Catalog_Entries\000000000004 - %SystemRoot%\System32\winrnr.dll File not found
O10 - Protocol_Catalog9\Catalog_Entries\000000000005 - %SystemRoot%\System32\winrnr.dll File not found
O10 - Protocol_Catalog9\Catalog_Entries\000000000006 - %SystemRoot%\System32\winrnr.dll File not found
O10 - Protocol_Catalog9\Catalog_Entries\000000000007 - %SystemRoot%\System32\winrnr.dll File not found
O10 - Protocol_Catalog9\Catalog_Entries\000000000008 - %SystemRoot%\System32\winrnr.dll File not found
O10 - Protocol_Catalog9\Catalog_Entries\000000000009 - %SystemRoot%\System32\winrnr.dll File not found
O10 - Protocol_Catalog9\Catalog_Entries\000000000010 - %SystemRoot%\System32\winrnr.dll File not found
O1364bit: - gopher Prefix: missing
O13 - gopher Prefix: missing
O16 - DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} http://java.sun.com/...indows-i586.cab (Java Plug-in 1.6.0_17)
O16 - DPF: {CAFEEFAC-0016-0000-0017-ABCDEFFEDCBA} http://java.sun.com/...indows-i586.cab (Java Plug-in 1.6.0_17)
O16 - DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} http://java.sun.com/...indows-i586.cab (Java Plug-in 1.6.0_17)
O16 - DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} http://java.sun.com/...indows-i586.cab (Java Plug-in 1.6.0_26)
O16 - DPF: {CAFEEFAC-0016-0000-0026-ABCDEFFEDCBA} http://java.sun.com/...indows-i586.cab (Java Plug-in 1.6.0_26)
O16 - DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} http://java.sun.com/...indows-i586.cab (Java Plug-in 1.6.0_26)
O17 - HKLM\System\CCS\Services\Tcpip\Parameters: DhcpNameServer = 167.206.251.129 167.206.251.130
O17 - HKLM\System\CCS\Services\Tcpip\Parameters\Interfaces\{4260156B-880A-4893-A151-32218774CCF1}: DhcpNameServer = 167.206.251.129 167.206.251.130
O18:64bit: - Protocol\Handler\livecall - No CLSID value found
O18:64bit: - Protocol\Handler\ms-itss - No CLSID value found
O18:64bit: - Protocol\Handler\msnim - No CLSID value found
O18:64bit: - Protocol\Handler\wlmailhtml - No CLSID value found
O18:64bit: - Protocol\Handler\wlpg - No CLSID value found
O20:64bit: - AppInit_DLLs: (C:\PROGRA~2\Sophos\SOPHOS~1\SOPHOS~2.DLL) - C:\Program Files (x86)\Sophos\Sophos Anti-Virus\sophos_detoured_x64.dll (Sophos Limited)
O20 - AppInit_DLLs: (C:\PROGRA~2\Sophos\SOPHOS~1\SOPHOS~1.DLL) -C:\Program Files (x86)\Sophos\Sophos Anti-Virus\sophos_detoured.dll (Sophos Limited)
O20:64bit: - HKLM Winlogon: Shell - (explorer.exe) - C:\Windows\explorer.exe (Microsoft Corporation)
O20:64bit: - HKLM Winlogon: UserInit - (C:\Windows\system32\userinit.exe) - C:\Windows\SysNative\userinit.exe (Microsoft Corporation)
O20:64bit: - HKLM Winlogon: VMApplet - (SystemPropertiesPerformance.exe) - C:\Windows\SysNative\SystemPropertiesPerformance.exe (Microsoft Corporation)
O20:64bit: - HKLM Winlogon: VMApplet - (/pagefile) - File not found
O20 - HKLM Winlogon: Shell - (explorer.exe) -C:\Windows\SysWow64\explorer.exe (Microsoft Corporation)
O20 - HKLM Winlogon: UserInit - (userinit.exe) -C:\Windows\SysWow64\userinit.exe (Microsoft Corporation)
O20 - HKLM Winlogon: VMApplet - (/pagefile) - File not found
O20:64bit: - Winlogon\Notify\GoToAssist: DllName - (C:\Program Files (x86)\Citrix\GoToAssist\514\G2AWinLogon_x64.dll) - File not found
O20:64bit: - Winlogon\Notify\igfxcui: DllName - (igfxdev.dll) - C:\Windows\SysNative\igfxdev.dll (Intel Corporation)
O21:64bit: - SSODL: WebCheck - {E6FB5E20-DE35-11CF-9C87-00AA005127ED} - No CLSID value found.
O21 - SSODL: WebCheck - {E6FB5E20-DE35-11CF-9C87-00AA005127ED} - No CLSID value found.
O32 - HKLM CDRom: AutoRun - 1
O34 - HKLM BootExecute: (autocheck autochk *)
O35:64bit: - HKLM\..comfile [open] -- "%1" %*
O35:64bit: - HKLM\..exefile [open] -- "%1" %*
O35 - HKLM\..comfile [open] -- "%1" %*
O35 - HKLM\..exefile [open] -- "%1" %*
O37:64bit: - HKLM\...com [@ = comfile] -- "%1" %*
O37:64bit: - HKLM\...exe [@ = exefile] -- "%1" %*
O37 - HKLM\...com [@ = comfile] -- "%1" %*
O37 - HKLM\...exe [@ = exefile] -- "%1" %*
O37 - HKCU\...exe [@ = exefile] -- Reg Error: Key error. File not found

========== Files/Folders - Created Within 30 Days ==========

[2012/02/11 12:31:13 | 000,000,000 | ---D | C] -- C:\ProgramData\SUPERAntiSpyware.com
[2012/02/11 12:31:12 | 000,000,000 | ---D | C] -- C:\Users\Victoria Quiles\AppData\Roaming\SUPERAntiSpyware.com
[2012/02/10 11:10:42 | 000,000,000 | ---D | C] -- C:\Users\Victoria Quiles\DoctorWeb
[2012/02/10 11:07:14 | 000,000,000 | ---D | C] -- C:\Windows\ERDNT
[2012/02/10 11:07:09 | 000,000,000 | --SD | C] -- C:\ComboFix
[2012/02/10 11:06:59 | 000,000,000 | ---D | C] -- C:\Qoobox
[2012/02/10 11:06:42 | 000,000,000 | --SD | C] -- C:\32788R22FWJFW
[2012/02/10 11:01:22 | 000,000,000 | ---D | C] -- C:\ProgramData\ESET
[2012/02/10 11:01:22 | 000,000,000 | ---D | C] -- C:\Program Files\ESET
[2012/02/09 14:06:32 | 000,000,000 | ---D | C] -- C:\ProgramData\Spybot - Search & Destroy
[2012/02/09 13:01:57 | 000,000,000 | ---D | C] -- C:\Windows\pss
[2012/02/08 18:46:20 | 000,000,000 | ---D | C] -- C:\Users\Victoria Quiles\AppData\Local\Sophos
[2012/02/08 18:36:44 | 000,000,000 | ---D | C] -- C:\Program Files (x86)\TeamViewer
[2012/02/08 17:42:53 | 000,000,000 | ---D | C] -- C:\Program Files (x86)\MSXML 4.0
[2012/02/08 17:42:24 | 000,100,856 | ---- | C] (Sophos Plc) -- C:\Windows\SysNative\drivers\scfdriver.sys
[2012/02/08 17:42:03 | 000,000,000 | ---D | C] -- C:\Program Files (x86)\Common Files\Sophos
[2012/02/08 17:40:03 | 000,000,000 | ---D | C] -- C:\ProgramData\Sophos Web Intelligence
[2012/02/08 17:36:14 | 000,000,000 | ---D | C] -- C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Sophos
[2012/02/08 17:35:58 | 000,000,000 | ---D | C] -- C:\Program Files (x86)\Common Files\Cisco Systems
[2012/02/08 17:35:55 | 000,037,400 | ---- | C] (Sophos Limited) -- C:\Windows\SysNative\sophosboottasks.exe
[2012/02/08 17:35:44 | 000,000,000 | ---D | C] -- C:\ProgramData\Sophos
[2012/02/08 17:35:44 | 000,000,000 | ---D | C] -- C:\Program Files (x86)\Sophos
[2012/02/08 17:28:34 | 000,053,240 | ---- | C] (Sophos Plc) -- C:\Windows\SysNative\drivers\scfndis.sys
[2012/02/08 17:28:34 | 000,025,608 | ---- | C] (Sophos Plc) -- C:\Windows\SysNative\drivers\SophosBootDriver.sys
[2012/02/08 17:28:31 | 000,144,672 | ---- | C] (Sophos Limited) -- C:\Windows\SysNative\drivers\savonaccess.sys
[2012/02/08 17:28:19 | 000,000,000 | ---D | C] -- C:\escw_97_sa
[2012/02/08 17:23:32 | 000,000,000 | ---D | C] -- C:\ProgramData\Microsoft\Windows\Start Menu\Programs\CCleaner
[2012/02/08 17:23:31 | 000,000,000 | ---D | C] -- C:\Program Files\CCleaner
[18 C:\Windows\SysNative\*.tmp files -> C:\Windows\SysNative\*.tmp -> ]

========== Files - Modified Within 30 Days ==========

[2012/02/13 20:13:21 | 000,000,916 | ---- | M] () -- C:\Windows\tasks\GoogleUpdateTaskMachineUA.job
[2012/02/13 20:10:00 | 000,000,506 | ---- | M] () -- C:\Windows\tasks\SystemToolsDailyTest.job
[2012/02/13 20:00:46 | 000,014,240 | -H-- | M] () -- C:\Windows\SysNative\7B296FB0-376B-497e-B012-9C450E1B7327-5P-1.C7483456-A289-439d-8115-601632D005A0
[2012/02/13 20:00:46 | 000,014,240 | -H-- | M] () -- C:\Windows\SysNative\7B296FB0-376B-497e-B012-9C450E1B7327-5P-0.C7483456-A289-439d-8115-601632D005A0
[2012/02/13 19:45:59 | 000,780,200 | ---- | M] () -- C:\Windows\SysNative\PerfStringBackup.INI
[2012/02/13 19:45:59 | 000,663,806 | ---- | M] () -- C:\Windows\SysNative\perfh009.dat
[2012/02/13 19:45:59 | 000,119,320 | ---- | M] () -- C:\Windows\SysNative\perfc009.dat
[2012/02/13 19:39:13 | 000,000,912 | ---- | M] () -- C:\Windows\tasks\GoogleUpdateTaskMachineCore.job
[2012/02/13 19:38:01 | 000,000,142 | ---- | M] () -- C:\Windows\ODBC.INI
[2012/02/13 19:37:36 | 000,067,584 | --S- | M] () -- C:\Windows\bootstat.dat
[2012/02/13 19:37:27 | 3115,012,096 | -HS- | M] () -- C:\hiberfil.sys
[2012/02/09 12:59:18 | 000,319,040 | ---- | M] () -- C:\Windows\SysNative\FNTCACHE.DAT
[2012/02/09 06:17:15 | 000,000,000 | -HS- | M] () -- C:\Windows\SysNative\dds_trash_log.cmd
[2012/02/09 06:13:15 | 000,000,564 | ---- | M] () -- C:\Windows\tasks\PCDoctorBackgroundMonitorTask.job
[2012/02/08 17:23:32 | 000,000,824 | ---- | M] () -- C:\Users\Public\Desktop\CCleaner.lnk
[2012/02/08 15:18:04 | 103,101,560 | ---- | M] () -- C:\Users\Victoria Quiles\Desktop\escw_97_sa_sfx.exe
[18 C:\Windows\SysNative\*.tmp files -> C:\Windows\SysNative\*.tmp -> ]

========== Files Created - No Company Name ==========

[2012/02/09 06:13:19 | 000,000,142 | ---- | C] () -- C:\Windows\ODBC.INI
[2012/02/08 17:27:15 | 103,101,560 | ---- | C] () -- C:\Users\Victoria Quiles\Desktop\escw_97_sa_sfx.exe
[2012/02/08 17:23:32 | 000,000,824 | ---- | C] () -- C:\Users\Public\Desktop\CCleaner.lnk
[2012/02/08 17:08:36 | 000,000,000 | -HS- | C] () -- C:\Windows\SysNative\dds_trash_log.cmd
[2011/12/19 13:00:15 | 000,394,240 | ---- | C] () -- C:\Users\Victoria Quiles\AppData\Roaming\sX2708P.exe
[2011/12/19 13:00:15 | 000,394,240 | ---- | C] () -- C:\Users\Victoria Quiles\AppData\Roaming\31TH86.exe
[2011/12/19 13:00:04 | 000,331,264 | ---- | C] () -- C:\Users\Victoria Quiles\AppData\Local\odk.exe
[2011/12/19 13:00:04 | 000,331,264 | ---- | C] () -- C:\Users\Victoria Quiles\AppData\Local\btd.exe
[2011/02/24 19:00:04 | 000,000,000 | ---- | C] () -- C:\Windows\HPMProp.INI
[2010/11/25 17:54:25 | 000,005,632 | ---- | C] () -- C:\Users\Victoria Quiles\AppData\Local\DCBC2A71-70D8-4DAN-EHR8-E0D61DEA3FDF.ini
[2010/11/09 18:43:32 | 000,053,299 | ---- | C] () -- C:\Windows\SysWow64\pthreadVC.dll
[2010/07/10 08:52:12 | 000,000,244 | ---- | C] () -- C:\Users\Victoria Quiles\AppData\Roaming\wklnhst.dat
[2010/04/28 14:04:06 | 000,146,432 | ---- | C] () -- C:\Windows\SysWow64\APOMngr.DLL
[2010/04/28 14:04:06 | 000,072,704 | ---- | C] () -- C:\Windows\SysWow64\CmdRtr.DLL
[2010/04/28 12:33:56 | 000,000,075 | RHS- | C] () -- C:\Windows\CT4CET.bin
[2009/08/12 23:51:00 | 000,982,220 | ---- | C] () -- C:\Windows\SysWow64\igkrng500.bin
[2009/08/12 23:51:00 | 000,439,300 | ---- | C] () -- C:\Windows\SysWow64\igcompkrng500.bin
[2009/08/12 23:51:00 | 000,134,592 | ---- | C] () -- C:\Windows\SysWow64\igfcg500.bin
[2009/08/12 23:51:00 | 000,092,216 | ---- | C] () -- C:\Windows\SysWow64\igfcg500m.bin
[2009/07/13 23:38:36 | 000,067,584 | --S- | C] () -- C:\Windows\bootstat.dat
[2009/07/13 20:35:51 | 000,000,741 | ---- | C] () -- C:\Windows\SysWow64\NOISE.DAT
[2009/07/13 20:34:42 | 000,215,943 | ---- | C] () -- C:\Windows\SysWow64\dssec.dat
[2009/07/13 18:10:29 | 000,043,131 | ---- | C] () -- C:\Windows\mib.bin
[2009/07/13 17:42:10 | 000,064,000 | ---- | C] () -- C:\Windows\SysWow64\BWContextHandler.dll
[2009/07/13 15:03:59 | 000,364,544 | ---- | C] () -- C:\Windows\SysWow64\msjetoledb40.dll
[2009/06/10 15:26:10 | 000,673,088 | ---- | C] () -- C:\Windows\SysWow64\mlang.dat

========== LOP Check ==========

[2011/07/11 19:19:42 | 000,000,000 | ---D | M] -- C:\Users\Victoria Quiles\AppData\Roaming\PCDr
[2011/08/17 11:00:10 | 000,000,000 | ---D | M] -- C:\Users\Victoria Quiles\AppData\Roaming\RegistryTool
[2010/07/10 08:52:13 | 000,000,000 | ---D | M] -- C:\Users\Victoria Quiles\AppData\Roaming\Template
[2010/09/04 22:43:37 | 000,000,000 | ---D | M] -- C:\Users\Victoria Quiles\AppData\Roaming\Windows Live Writer
[2012/02/09 06:13:15 | 000,000,564 | ---- | M] () -- C:\Windows\Tasks\PCDoctorBackgroundMonitorTask.job
[2012/02/09 06:26:40 | 000,032,550 | ---- | M] () -- C:\Windows\Tasks\SCHEDLGU.TXT
[2012/02/13 20:10:00 | 000,000,506 | ---- | M] () -- C:\Windows\Tasks\SystemToolsDailyTest.job

========== Purity Check ==========



< End of report >
OTL Extras logfile created on: 2/13/2012 7:58:09 PM - Run 1
OTL by OldTimer - Version 3.2.31.0 Folder = F:\Anti virus
64bit- Home Premium Edition Service Pack 1 (Version = 6.1.7601) - Type = NTWorkstation
Internet Explorer (Version = 8.0.7601.17514)
Locale: 00000409 | Country: United States | Language: ENU | Date Format: M/d/yyyy

3.87 Gb Total Physical Memory | 2.55 Gb Available Physical Memory | 66.01% Memory free
7.73 Gb Paging File | 6.40 Gb Available in Paging File | 82.81% Paging File free
Paging file location(s): ?:\pagefile.sys [binary data]

%SystemDrive% = C: | %SystemRoot% = C:\Windows | %ProgramFiles% = C:\Program Files (x86)
Drive C: | 58.59 Gb Total Space | 29.94 Gb Free Space | 51.10% Space Free | Partition Type: NTFS
Drive D: | 397.30 Gb Total Space | 396.59 Gb Free Space | 99.82% Space Free | Partition Type: NTFS
Drive F: | 149.01 Gb Total Space | 121.73 Gb Free Space | 81.69% Space Free | Partition Type: FAT32

Computer Name: DELL | User Name: Victoria Quiles | Logged in as Administrator.
Boot Mode: Normal | Scan Mode: Current user | Include 64bit Scans
Company Name Whitelist: Off | Skip Microsoft Files: Off | No Company Name Whitelist: On | File Age = 30 Days

========== Extra Registry (SafeList) ==========


========== File Associations ==========

64bit: [HKEY_LOCAL_MACHINE\SOFTWARE\Classes\<extension>]
.url[@ = InternetShortcut] -- C:\Windows\SysNative\rundll32.exe (Microsoft Corporation)

[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\<extension>]
.cpl [@ = cplfile] -- C:\Windows\SysWow64\control.exe (Microsoft Corporation)

[HKEY_CURRENT_USER\SOFTWARE\Classes\<extension>]
.exe [@ = exefile] -- Reg Error: Key error. File not found

========== Shell Spawning ==========

64bit: [HKEY_LOCAL_MACHINE\SOFTWARE\Classes\<key>\shell\[command]\command]
batfile [open] -- "%1" %*
cmdfile [open] -- "%1" %*
comfile [open] -- "%1" %*
exefile [open] -- "%1" %*
helpfile [open] -- Reg Error: Key error.
htmlfile [edit] -- Reg Error: Key error.
htmlfile [print] -- rundll32.exe %windir%\system32\mshtml.dll,PrintHTML "%1"
inffile [install] -- %SystemRoot%\System32\InfDefaultInstall.exe "%1" (Microsoft Corporation)
InternetShortcut [open] -- "C:\Windows\System32\rundll32.exe" "C:\Windows\System32\ieframe.dll",OpenURL %l (Microsoft Corporation)
InternetShortcut [print] -- "C:\Windows\System32\rundll32.exe" "C:\Windows\System32\mshtml.dll",PrintHTML "%1" (Microsoft Corporation)
piffile [open] -- "%1" %*
regfile [merge] -- Reg Error: Key error.
scrfile [config] -- "%1"
scrfile [install] -- rundll32.exe desk.cpl,InstallScreenSaver %l
scrfile [open] -- "%1" /S
txtfile [edit] -- Reg Error: Key error.
Unknown [openas] -- %SystemRoot%\system32\rundll32.exe %SystemRoot%\system32\shell32.dll,OpenAs_RunDLL %1
Directory [cmd] -- cmd.exe /s /k pushd "%V" (Microsoft Corporation)
Directory [find] -- %SystemRoot%\Explorer.exe (Microsoft Corporation)
Folder [open] -- %SystemRoot%\Explorer.exe (Microsoft Corporation)
Folder [explore] -- Reg Error: Value error.
Drive [find] -- %SystemRoot%\Explorer.exe (Microsoft Corporation)

[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\<key>\shell\[command]\command]
batfile [open] -- "%1" %*
cmdfile [open] -- "%1" %*
comfile [open] -- "%1" %*
cplfile [cplopen] -- %SystemRoot%\System32\control.exe "%1",%* (Microsoft Corporation)
exefile [open] -- "%1" %*
helpfile [open] -- Reg Error: Key error.
htmlfile [edit] -- Reg Error: Key error.
htmlfile [print] -- rundll32.exe %windir%\system32\mshtml.dll,PrintHTML "%1"
inffile [install] -- %SystemRoot%\System32\InfDefaultInstall.exe "%1" (Microsoft Corporation)
piffile [open] -- "%1" %*
regfile [merge] -- Reg Error: Key error.
scrfile [config] -- "%1"
scrfile [install] -- rundll32.exe desk.cpl,InstallScreenSaver %l
scrfile [open] -- "%1" /S
txtfile [edit] -- Reg Error: Key error.
Unknown [openas] -- %SystemRoot%\system32\rundll32.exe %SystemRoot%\system32\shell32.dll,OpenAs_RunDLL %1
Directory [cmd] -- cmd.exe /s /k pushd "%V" (Microsoft Corporation)
Directory [find] -- %SystemRoot%\Explorer.exe (Microsoft Corporation)
Folder [open] -- %SystemRoot%\Explorer.exe (Microsoft Corporation)
Folder [explore] -- Reg Error: Value error.
Drive [find] -- %SystemRoot%\Explorer.exe (Microsoft Corporation)

========== Security Center Settings ==========

64bit: [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center]
"cval" = 0

64bit: [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\Monitoring]

64bit: [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\Svc]
"VistaSp1" = 28 4D B2 76 41 04 CA 01 [binary data]
"AntiVirusOverride" = 0
"AntiSpywareOverride" = 0
"FirewallOverride" = 0

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center]

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\Monitoring]

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\Monitoring\SophosAntiVirus]
"" =
"DisableMonitoring" = 1

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\Svc]

========== System Restore Settings ==========

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\SystemRestore]
"DisableSR" = 0

========== Firewall Settings ==========

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\SharedAccess\Parameters\FirewallPolicy\DomainProfile]
"DisableNotifications" = 0
"EnableFirewall" = 1

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\SharedAccess\Parameters\FirewallPolicy\StandardProfile]
"DisableNotifications" = 0
"EnableFirewall" = 1

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\SharedAccess\Parameters\FirewallPolicy\PublicProfile]
"DisableNotifications" = 0
"EnableFirewall" = 1

========== Authorized Applications List ==========


========== HKEY_LOCAL_MACHINE Uninstall List ==========

64bit: [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall]
"{0090A87C-3E0E-43D4-AA71-A71B06563A4A}" = Dell Support Center
"{071c9b48-7c32-4621-a0ac-3f809523288f}" = Microsoft Visual C++ 2005 Redistributable (x64)
"{1B8ABA62-74F0-47ED-B18C-A43128E591B8}" = Windows Live ID Sign-in Assistant
"{26A24AE4-039D-4CA4-87B4-2F86416017FF}" = Java™ 6 Update 17 (64-bit)
"{5EB6F3CB-46F4-451F-A028-7F6D8D35D7D0}" = Windows Live Language Selector
"{6E3610B2-430D-4EB0-81E3-2B57E8B9DE8D}" = Bonjour
"{75104836-CAC7-444E-A39E-3F54151942F5}" = Apple Mobile Device Support
"{87CF757E-C1F1-4D22-865C-00C6950B5258}" = Quickset64
"{8EBA8727-ADC2-477B-9D9A-1A1836BE4E05}" = Dell Edoc Viewer
"{95120000-00B9-0409-1000-0000000FF1CE}" = Microsoft Application Error Reporting
"{ad8a2fa1-06e7-4b0d-927d-6e54b3d31028}" = Microsoft Visual C++ 2005 Redistributable (x64)
"{B6E3757B-5E77-3915-866A-CCFC4B8D194C}" = Microsoft Visual C++ 2005 ATL Update kb973923 - x64 8.0.50727.4053
"{BE930E38-7BB3-45B6-85B2-5251F374F844}" = 64 Bit HP CIO Components Installer
"{DA54F80E-261C-41A2-A855-549A144F2F59}" = Windows Live MIME IFilter
"{E60B7350-EA5F-41E0-9D6F-E508781E36D2}" = Dell Dock
"{F5B09CFD-F0B2-36AF-8DF4-1DF6B63FC7B4}" = Microsoft .NET Framework 4 Client Profile
"Adobe Flash Player ActiveX" = Adobe Flash Player 11 ActiveX 64-bit
"CCleaner" = CCleaner
"Dell Support Center" = Dell Support Center
"HDMI" = Intel® Graphics Media Accelerator Driver
"Microsoft .NET Framework 4 Client Profile" = Microsoft .NET Framework 4 Client Profile
"SynTPDeinstKey" = Dell Touchpad

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall]
"{0B0F231F-CE6A-483D-AA23-77B364F75917}" = Windows Live Installer
"{0ECFCB07-9BFE-4970-ACA1-D568D982760B}" = Complete Care Business Service Agreement
"{12C00299-B8B4-40D3-9663-66ABEA3198AB}" = Sophos Client Firewall
"{15BC8CD0-A65B-47D0-A2DD-90A824590FA8}" = Microsoft Works
"{196467F1-C11F-4F76-858B-5812ADC83B94}" = MSXML 4.0 SP3 Parser
"{19BA08F7-C728-469C-8A35-BFBD3633BE08}" = Windows Live Movie Maker
"{1F6AB0E7-8CDD-4B93-8A23-AA9EB2FEFCE4}" = Junk Mail filter update
"{200FEC62-3C34-4D60-9CE8-EC372E01C08F}" = Windows Live SOXE Definitions
"{26A24AE4-039D-4CA4-87B4-2F83216017FF}" = Java™ 6 Update 26
"{3336F667-9049-4D46-98B6-4C743EEBC5B1}" = Windows Live Photo Gallery
"{34F4D9A4-42C2-4348-BEF4-E553C84549E7}" = Windows Live Photo Gallery
"{3C7839E7-21F4-49E0-B4D5-AC8ED818CCB0}" = NETGEAR WNDA3100v2 wireless USB 2.0 adapter
"{42D68A86-DB1C-4256-B8C9-5D0D92919AF5}" = Banctec Service Agreement
"{4A03706F-666A-4037-7777-5F2748764D10}" = Java Auto Updater
"{4CBABDFD-49F8-47FD-BE7D-ECDE7270525A}" = Windows Live PIMT Platform
"{65D0C510-D7B6-4438-9FC8-E6B91115AB0D}" = Live! Cam Avatar Creator
"{6811CAA0-BF12-11D4-9EA1-0050BAE317E1}" = PowerDVD DX
"{682B3E4F-696A-42DE-A41C-4C07EA1678B4}" = Windows Live SOXE
"{6A05FEDF-662E-46BF-8A25-010E3F1C9C69}" = Windows Live UX Platform Language Pack
"{6EE459E7-F2A1-4D2F-BF48-20CC4C951872}" = GreenPC
"{710f4c1c-cc18-4c49-8cbf-51240c89a1a2}" = Microsoft Visual C++ 2005 Redistributable
"{770657D0-A123-3C07-8E44-1C83EC895118}" = Microsoft Visual C++ 2005 ATL Update kb973923 - x86 8.0.50727.4053
"{789A5B64-9DD9-4BA5-915A-F0FC0A1B7BFE}" = Apple Software Update
"{7DB9F1E5-9ACB-410D-A7DC-7A3D023CE045}" = Dell Getting Started Guide
"{80956555-A512-4190-9CAD-B000C36D6B6B}" = Windows Live Messenger
"{84EBDF39-4B33-49D7-A0BD-EB6E2C4E81C1}" = Windows Live Sync
"{89F4137D-6C26-4A84-BDB8-2E5A4BB71E00}" = Microsoft Silverlight
"{8DD46C6A-0056-4FEC-B70A-28BB16A1F11F}" = MSVCRT
"{90120000-0020-0409-0000-0000000FF1CE}" = Compatibility Pack for the 2007 Office system
"{903679E8-44C8-4C07-9600-05C92654FC50}" = QualXServ Service Agreement
"{92EA4134-10D1-418A-91E1-5A0453131A38}" = Windows Live Movie Maker
"{95120000-00AF-0409-0000-0000000FF1CE}" = Microsoft Office PowerPoint Viewer 2007 (English)
"{9ACB414D-9347-40B6-A453-5EFB2DB59DFA}" = Sophos Anti-Virus
"{9D56775A-93F3-44A3-8092-840E3826DE30}" = Windows Live Mail
"{A33E7B0C-B99C-4EC9-B702-8A328B161AF9}" = Roxio Burn
"{A726AE06-AAA3-43D1-87E3-70F510314F04}" = Windows Live Writer
"{A83279FD-CA4B-4206-9535-90974DE76654}" = Apple Application Support
"{A92DAB39-4E2C-4304-9AB6-BC44E68B55E2}" = Google Update Helper
"{A9BDCA6B-3653-467B-AC83-94367DA3BFE3}" = Windows Live Photo Common
"{AAAFC670-569B-4A2F-82B4-42945E0DE3EF}" = Windows Live Writer
"{AAF454FC-82CA-4F29-AB31-6A109485E76E}" = Windows Live Writer
"{AB2FDE4F-6BED-4E9E-B676-3DCCEBB1FBFE}" = Dell Home Systems Service Agreement
"{AC76BA86-7AD7-1033-7B44-AA1000000001}" = Adobe Reader X (10.1.1)
"{AC76BA86-7AD7-5464-3428-900000000004}" = Spelling Dictionaries Support For Adobe Reader 9
"{B2E47DE7-800B-40BB-BD1F-9F221C3AEE87}" = Roxio Burn
"{C66824E4-CBB3-4851-BB3F-E8CFD6350923}" = Windows Live Mail
"{CE95A79E-E4FC-4FFF-8A75-29F04B942FF2}" = Windows Live UX Platform
"{CFF8B8E8-E086-4DE0-935F-FE22CAB54F80}" = Microsoft Search Enhancement Pack
"{D0B44725-3666-492D-BEF6-587A14BD9BD9}" = MSVCRT_amd64
"{D436F577-1695-4D2F-8B44-AC76C99E0002}" = Windows Live Photo Common
"{D45240D3-B6B3-4FF9-B243-54ECE3E10066}" = Windows Live Communications Platform
"{DDC8BDEE-DCAC-404D-8257-3E8D4B782467}" = Windows Live Writer Resources
"{E09C4DB7-630C-4F06-A631-8EA7239923AF}" = D3DX10
"{EB4DF488-AAEF-406F-A341-CB2AAA315B90}" = Windows Live Messenger
"{EF85FEF4-EB92-4075-A6D2-5F519BB30A2C}" = Complete Care Consumer Service Agreement
"{F0B430D1-B6AA-473D-9B06-AA3DD01FD0B8}" = Microsoft SQL Server 2005 Compact Edition [ENU]
"{F132AF7F-7BCA-4EDE-8A7C-958108FE7DBC}" = Realtek High Definition Audio Driver
"{F47C37A4-7189-430A-B81D-739FF8A7A554}" = Consumer In-Home Service Agreement
"{FDB3B167-F4FA-461D-976F-286304A57B2A}" = Adobe AIR
"{FE044230-9CA5-43F7-9B58-5AC5A28A1F33}" = Windows Live Essentials
"Adobe AIR" = Adobe AIR
"Adobe Flash Player ActiveX" = Adobe Flash Player 11 ActiveX
"Advanced Audio FX Engine" = Advanced Audio FX Engine
"Dell Webcam Central" = Dell Webcam Central
"GoToAssist" = GoToAssist 8.0.0.514
"iYogi Support Dock" = iYogi Support Dock 5.3
"WinLiveSuite" = Windows Live Essentials

========== Last 10 Event Log Errors ==========

Error reading Event Logs: The Event Service is not operating properly or the Event Logs are corrupt!

< End of report >



aswMBR version 0.9.9.1532 Copyright© 2011 AVAST Software
Run date: 2012-02-13 20:59:56
-----------------------------
20:59:56.208 OS Version: Windows x64 6.1.7601 Service Pack 1
20:59:56.208 Number of processors: 2 586 0x170A
20:59:56.208 ComputerName: DELL UserName:
20:59:56.832 Initialize success
21:00:59.807 AVAST engine download error: 0
21:01:15.563 Disk 0 (boot) \Device\Harddisk0\DR0 -> \Device\Ide\IdeDeviceP0T0L0-0
21:01:15.578 Disk 0 Vendor: Hitachi_HTS725050A9A364 PC4OCA0B Size: 476940MB BusType: 11
21:01:15.609 Disk 0 MBR read successfully
21:01:15.609 Disk 0 MBR scan
21:01:15.625 Disk 0 Windows 7 default MBR code
21:01:15.625 Disk 0 Partition 1 00 DE Dell Utility Dell 8.0 100 MB offset 2048
21:01:15.641 Disk 0 Partition 2 80 (A) 07 HPFS/NTFS NTFS 10000 MB offset 206848
21:01:15.656 Disk 0 Partition 3 00 07 HPFS/NTFS NTFS 60000 MB offset 20686848
21:01:15.672 Disk 0 Partition - 00 0F Extended LBA 406838 MB offset 143566848
21:01:15.703 Disk 0 Partition 4 00 07 HPFS/NTFS NTFS 406837 MB offset 143568896
21:01:15.719 Service scanning
21:01:16.967 Modules scanning
21:01:16.967 Disk 0 trace - called modules:
21:01:17.450 ntoskrnl.exe CLASSPNP.SYS disk.sys ataport.SYS PCIIDEX.SYS hal.dll msahci.sys
21:01:17.466 1 nt!IofCallDriver -> \Device\Harddisk0\DR0[0xfffffa8004c26060]
21:01:17.481 3 CLASSPNP.SYS[fffff8800198643f] -> nt!IofCallDriver -> \Device\Ide\IdeDeviceP0T0L0-0[0xfffffa80046c0560]
21:01:17.481 Scan finished successfully
21:01:40.304 Disk 0 MBR has been saved successfully to "F:\MBR.dat"
21:01:40.336 The log file has been saved successfully to "F:\aswMBR.txt"




----------------------------------------

<ErrorLogEntry>
<TimeStamp>Tue, 14 February 2012 09:19:36</TimeStamp>
<Error><![CDATA[]]></Error>
<PatchMessageId />
<ClientSubsCode />
<Type />
<Details>LogFile path set successfully</Details>
<StackTrace><![CDATA[]]></StackTrace>
</ErrorLogEntry>
----------------------------------------
----------------------------------------

<ErrorLogEntry>
<TimeStamp>Tue, 14 February 2012 09:19:36</TimeStamp>
<Error><![CDATA[Value cannot be null.
Parameter name: InString]]></Error>
<PatchMessageId />
<ClientSubsCode />
<Type />
<Details> at System.Convert.FromBase64String(String s)
at iYogi.SupportDock.Cryptography.Cryptography.DecodeFrom64(String encodedData)
at SupportDockClientService.URLService.ReadRegistrySettings()</Details>
<StackTrace><![CDATA[ at System.Convert.FromBase64String(String s)
at iYogi.SupportDock.Cryptography.Cryptography.DecodeFrom64(String encodedData)
at SupportDockClientService.URLService.ReadRegistrySettings()]]></StackTrace>
</ErrorLogEntry>
----------------------------------------
----------------------------------------

<ErrorLogEntry>
<TimeStamp>Tue, 14 February 2012 09:19:36</TimeStamp>
<Error><![CDATA[Value cannot be null.
Parameter name: InString]]></Error>
<PatchMessageId />
<ClientSubsCode />
<Type />
<Details />
<StackTrace><![CDATA[ at System.Convert.FromBase64String(String s)
at iYogi.SupportDock.Cryptography.Cryptography.DecodeFrom64(String encodedData)
at IYogiToolbar.SupportDock.Client.SupportDockClientService.ReadRegistrySettings()]]></StackTrace>
</ErrorLogEntry>
----------------------------------------
----------------------------------------

<ErrorLogEntry>
<TimeStamp>Tue, 14 February 2012 09:19:36</TimeStamp>
<Error><![CDATA[Path cannot be the empty string or all whitespace.]]></Error>
<PatchMessageId />
<ClientSubsCode />
<Type />
<Details />
<StackTrace><![CDATA[ at System.IO.Directory.CreateDirectory(String path, DirectorySecurity directorySecurity)
at IYogiToolbar.SupportDock.Client.SupportDockClientService.CreateRequiredFolders()
at IYogiToolbar.SupportDock.Client.SupportDockClientService.InitializeClient()]]></StackTrace>
</ErrorLogEntry>
----------------------------------------
----------------------------------------

<ErrorLogEntry>
<TimeStamp>Tue, 14 February 2012 09:19:36</TimeStamp>
<Error><![CDATA[]]></Error>
<PatchMessageId />
<ClientSubsCode />
<Type />
<Details>Day1/DayOfWeek condition For send longFiles not match :: m_day1= 0 m_day2 = 0 m_dayHR = 0 DateTime.Now.DayOfWeek = Tuesday</Details>
<StackTrace><![CDATA[]]></StackTrace>
</ErrorLogEntry>
----------------------------------------
----------------------------------------

<ErrorLogEntry>
<TimeStamp>Tue, 14 February 2012 09:19:36</TimeStamp>
<Error><![CDATA[The path is not of a legal form.]]></Error>
<PatchMessageId />
<ClientSubsCode />
<Type />
<Details />
<StackTrace><![CDATA[ at System.IO.Path.NormalizePathFast(String path, Boolean fullCheck)
at System.IO.Path.NormalizePath(String path, Boolean fullCheck)
at System.IO.Path.GetFullPathInternal(String path)
at System.IO.Directory.InternalGetFileDirectoryNames(String path, String userPathOriginal, String searchPattern, Boolean includeFiles, Boolean includeDirs, SearchOption searchOption)
at System.IO.Directory.GetFiles(String path, String searchPattern, SearchOption searchOption)
at System.IO.Directory.GetFiles(String path)
at IYogiToolbar.SupportDock.Client.SupportDockClientService.ProcessUnProcessedMessages()]]></StackTrace>
</ErrorLogEntry>
----------------------------------------
----------------------------------------

<ErrorLogEntry>
<TimeStamp>Tue, 14 February 2012 09:19:36</TimeStamp>
<Error><![CDATA[]]></Error>
<PatchMessageId />
<ClientSubsCode />
<Type />
<Details>Day1/DayOfWeek condition For send longFiles not match :: m_day1= 0 m_day2 = 0 m_dayHR = 0 DateTime.Now.DayOfWeek = Tuesday</Details>
<StackTrace><![CDATA[]]></StackTrace>
</ErrorLogEntry>
----------------------------------------
----------------------------------------

<ErrorLogEntry>
<TimeStamp>Tue, 14 February 2012 09:19:36</TimeStamp>
<Error><![CDATA[The path is not of a legal form.]]></Error>
<PatchMessageId />
<ClientSubsCode />
<Type />
<Details />
<StackTrace><![CDATA[ at System.IO.Path.NormalizePathFast(String path, Boolean fullCheck)
at System.IO.Path.NormalizePath(String path, Boolean fullCheck)
at System.IO.Path.GetFullPathInternal(String path)
at System.IO.Directory.InternalGetFileDirectoryNames(String path, String userPathOriginal, String searchPattern, Boolean includeFiles, Boolean includeDirs, SearchOption searchOption)
at System.IO.Directory.GetFiles(String path, String searchPattern, SearchOption searchOption)
at System.IO.Directory.GetFiles(String path)
at IYogiToolbar.SupportDock.Client.SupportDockClientService.ProcessUnProcessedMessages()]]></StackTrace>
</ErrorLogEntry>
----------------------------------------
----------------------------------------

<ErrorLogEntry>
<TimeStamp>Tue, 14 February 2012 09:19:36</TimeStamp>
<Error><![CDATA[Object reference not set to an instance of an object.]]></Error>
<PatchMessageId />
<ClientSubsCode />
<Type />
<Details> at IYogiToolbar.SupportDock.Client.SupportDockClientService.SetToolBarServiceTimer()</Details>
<StackTrace><![CDATA[ at IYogiToolbar.SupportDock.Client.SupportDockClientService.SetToolBarServiceTimer()]]></StackTrace>
</ErrorLogEntry>
----------------------------------------
----------------------------------------

<ErrorLogEntry>
<TimeStamp>Tue, 14 February 2012 09:19:36</TimeStamp>
<Error><![CDATA[Invalid URI: The URI is empty.]]></Error>
<PatchMessageId />
<ClientSubsCode />
<Type>Unhandled Exception handler(App Level</Type>
<Details />
<StackTrace><![CDATA[ at System.Uri.CreateThis(String uri, Boolean dontEscape, UriKind uriKind)
at System.Uri..ctor(String uriString)
at IYogiToolbar.SupportDock.Client.SupportDockClientService.ListenForMessages()
at System.Threading.ThreadHelper.ThreadStart_Context(Object state)
at System.Threading.ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state)
at System.Threading.ThreadHelper.ThreadStart()]]></StackTrace>
</ErrorLogEntry>
----------------------------------------

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