Welcome to Geeks to Go - Register now for FREE

Geeks To Go is a helpful hub, where thousands of volunteer geeks quickly serve friendly answers and support. Check out the forums and get free advice from the experts. Register now to gain access to all of our features, it's FREE and only takes one minute. Once registered and logged in, you will be able to create topics, post replies to existing threads, give reputation to your fellow members, get your own private messenger, post status updates, manage your profile and so much more.

Create Account How it Works

Javascript Disabled Detected

You currently have javascript disabled. Several functions may not work. Please re-enable javascript to access full functionality.

Blue screens after several strategies

Started by Johnson! , Feb 15 2012 05:26 PM

Please log in to reply

#1
Johnson!

Posted 15 February 2012 - 05:26 PM

New Member

Member
1 posts

I have a 2010 Inspiron 1545 laptop. After downloading a virus from a junky site, I have experienced blue screens whenever in normal mode. I have run full memory diagnostics, restored the computer to an earlier date, and attempted to run the windows debugger tools. I called Dell yesterday and they remotely took over the computer and removed the viruses. The tech tried restarting the computer in normal mode and we encountered blue screens again. He is going to send me a OS disc in 2-3 days and we'll do that whole thing.

The question is: Can I just backup all the important files on a usb or something and reboot the computer to manufacture state OR could the computer be damaged to a point where that doesn't work?

Second question: The computer came with "Dell datasafe backup program", which prompts you to create recovery media. Can I still create a recovery disc, backup my data, and start from scratch