I have a 2010 Inspiron 1545 laptop. After downloading a virus from a junky site, I have experienced blue screens whenever in normal mode. I have run full memory diagnostics, restored the computer to an earlier date, and attempted to run the windows debugger tools. I called Dell yesterday and they remotely took over the computer and removed the viruses. The tech tried restarting the computer in normal mode and we encountered blue screens again. He is going to send me a OS disc in 2-3 days and we'll do that whole thing.
The question is: Can I just backup all the important files on a usb or something and reboot the computer to manufacture state OR could the computer be damaged to a point where that doesn't work?
Second question: The computer came with "Dell datasafe backup program", which prompts you to create recovery media. Can I still create a recovery disc, backup my data, and start from scratch
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