[spintiff]

I've recently purchased a new Pavilion dv6 with all the bells and whistles. When I recieved it the hard drive they gave me initially was bunk and they wound up sending me a new one.
Now it continues to give me problems (but it works most of the time). I'm not sure if It's the hard drive or some other malfunction and I should return it again or if I have miraculously managed to put a virus on my brand new computer. ( I have run Norton and nothing came up)

Problem: Blue screen
I wish I were more savvy. Please help!

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Download BLUESCREENVIEW and install and run it to read the dump files created by windows.
Double click on BlueScreenView.exe file to run the program.
When scanning is done, go Edit>Select All.
Go File>Save Selected Items, and save the report as BSOD.txt.
Open BSOD.txt in Notepad, copy all content, and paste it into your next reply.

Would you please tell me which antivirus applications you have had previously on this machine any and all.The reason I ask is because some like to hang around after you uninstall via add remove programs and require the use of removal tools.




What kind of computer do you have exactly??Example Compaq presario c700


Download CCLEANER


Just DONT us the registry cleaner function of CCleaner unless you know what you are deleting exactly!!

Then open ccleaner hit the tools button then startup second one down below uninstall then in the bottom right hand corner of ccleaner hit save to text file.Save it to your desktop and post the startup.txt here in your next reply.


Hit the start button in lower left hand corner. Then in the run box type msconfig, then hit the services tab then put a check mark in hide microsoft services what is listed there,after hiding microsoft services?Please post back to us in a vertical list.

Please download MINITOOLBOX When the box opens click save file, save it to the desktop and run it.





Checkmark the following boxes:


Flush Dns
List Installed Programs
List Users, Partitions and Memory size
Click Go and post the result.

Run sfc /scannow also run chkdsk /r Links explaining below.




chkdsk /r

sfc /scannow



PLEASE READ CAREFULLY AND POST ALL INFORMATION REQUESTED!!

I want to make one thing very clear DO NOT use the registry cleaner function of ccleaner!!

[rockmilk]

Download BLUESCREENVIEW and install and run it to read the dump files created by windows.
Double click on BlueScreenView.exe file to run the program.
When scanning is done, go Edit>Select All.
Go File>Save Selected Items, and save the report as BSOD.txt.
Open BSOD.txt in Notepad, copy all content, and paste it into your next reply.

Would you please tell me which antivirus applications you have had previously on this machine any and all.The reason I ask is because some like to hang around after you uninstall via add remove programs and require the use of removal tools.




What kind of computer do you have exactly??Example Compaq presario c700


Download CCLEANER


Just DONT us the registry cleaner function of CCleaner unless you know what you are deleting exactly!!

Then open ccleaner hit the tools button then startup second one down below uninstall then in the bottom right hand corner of ccleaner hit save to text file.Save it to your desktop and post the startup.txt here in your next reply.


Hit the start button in lower left hand corner. Then in the run box type msconfig, then hit the services tab then put a check mark in hide microsoft services what is listed there,after hiding microsoft services?Please post back to us in a vertical list.

Please download MINITOOLBOX When the box opens click save file, save it to the desktop and run it.





Checkmark the following boxes:


Flush Dns
List Installed Programs
List Users, Partitions and Memory size
Click Go and post the result.

Run sfc /scannow also run chkdsk /r Links explaining below.




chkdsk /r

sfc /scannow



PLEASE READ CAREFULLY AND POST ALL INFORMATION REQUESTED!!

I want to make one thing very clear DO NOT use the registry cleaner function of ccleaner!!

[spintiff]

HP pavilion dv6
No other antimalware/security other than Norton (free trial came with new computer)

BSOD

==================================================
Dump File : 022112-20046-01.dmp
Crash Time : 2/21/2012 8:00:11 PM
Bug Check String : DRIVER_POWER_STATE_FAILURE
Bug Check Code : 0x0000009f
Parameter 1 : 00000000`00000003
Parameter 2 : fffffa80`0736dbb0
Parameter 3 : fffff800`00b9c3d8
Parameter 4 : fffffa80`11170a00
Caused By Driver : win32k.sys
Caused By Address : win32k.sys+c5000
File Description :
Product Name :
Company :
File Version :
Processor : x64
Crash Address : ntoskrnl.exe+7cc40
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\022112-20046-01.dmp
Processors Count : 8
Major Version : 15
Minor Version : 7601
Dump File Size : 986,416
==================================================

==================================================
Dump File : 021312-36769-01.dmp
Crash Time : 2/13/2012 6:57:11 PM
Bug Check String : DRIVER_POWER_STATE_FAILURE
Bug Check Code : 0x0000009f
Parameter 1 : 00000000`00000003
Parameter 2 : fffffa80`07df7050
Parameter 3 : fffff800`00b9c3d8
Parameter 4 : fffffa80`0e746a90
Caused By Driver : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+7cc40
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.1.7601.17640 (win7sp1_gdr.110622-1506)
Processor : x64
Crash Address : ntoskrnl.exe+7cc40
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\021312-36769-01.dmp
Processors Count : 8
Major Version : 15
Minor Version : 7601
Dump File Size : 812,352
==================================================


Startup
Yes HKCU:Run Google Update "C:\Users\Spin\AppData\Local\Google\Update\GoogleUpdate.exe" /c
Yes HKLM:Run Adobe ARM "C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\AdobeARM.exe"
Yes HKLM:Run APSDaemon "C:\Program Files (x86)\Common Files\Apple\Apple Application Support\APSDaemon.exe"
Yes HKLM:Run BDRegion C:\Program Files (x86)\Cyberlink\Shared files\brs.exe
Yes HKLM:Run FLxHCIm64 "C:\Program Files\Fresco Logic\Fresco Logic USB3.0 Host Controller\amd64_host\FLxHCIm.exe"
Yes HKLM:Run HotKeysCmds C:\Windows\system32\hkcmd.exe
Yes HKLM:Run HP CoolSense C:\Program Files (x86)\Hewlett-Packard\HP CoolSense\CoolSense.exe -byrunkey
Yes HKLM:Run HP Quick Launch C:\Program Files (x86)\Hewlett-Packard\HP Quick Launch\HPMSGSVC.exe
Yes HKLM:Run HPOSD C:\Program Files (x86)\Hewlett-Packard\HP On Screen Display\HPOSD.exe
Yes HKLM:Run HPQuickWebProxy "C:\Program Files (x86)\Hewlett-Packard\HP QuickWeb\hpqwutils.exe"
Yes HKLM:Run IAStorIcon C:\Program Files (x86)\Intel\Intel® Rapid Storage Technology\IAStorIcon.exe
Yes HKLM:Run IgfxTray C:\Windows\system32\igfxtray.exe
Yes HKLM:Run iTunesHelper "C:\Program Files (x86)\iTunes\iTunesHelper.exe"
Yes HKLM:Run Persistence C:\Windows\system32\igfxpers.exe
Yes HKLM:Run RemoteControl10 "C:\Program Files (x86)\CyberLink\PowerDVD10\PDVD10Serv.exe"
Yes HKLM:Run SetDefault C:\Program Files\Hewlett-Packard\HP LaunchBox\SetDefault.exe
Yes HKLM:Run StartCCC "C:\Program Files (x86)\ATI Technologies\ATI.ACE\Core-Static\CLIStart.exe" MSRun
Yes HKLM:Run SynTPEnh %ProgramFiles%\Synaptics\SynTP\SynTPEnh.exe
Yes HKLM:Run SysTrayApp C:\Program Files\IDT\WDM\sttray64.exe
Yes Startup User Dropbox.lnk C:\Users\Spin\AppData\Roaming\Dropbox\bin\Dropbox.exe
Yes Startup User OneNote 2010 Screen Clipper and Launcher.lnk C:\Program Files (x86)\Microsoft Office\Office14\ONENOTEM.EXE
Yes Startup User PdaNet Desktop.lnk C:\Program Files (x86)\PdaNet for Android\PdaNetPC.exe



Result
MiniToolBox by Farbar Version: 18-01-2012
Ran by Spin (administrator) on 23-02-2012 at 23:10:56
Microsoft Windows 7 Home Premium Service Pack 1 (X64)
Boot Mode: Normal
***************************************************************************

========================= Flush DNS: ===================================

Windows IP Configuration

Successfully flushed the DNS Resolver Cache.

=========================== Installed Programs ============================

Adobe Flash Player 10 ActiveX (Version: 10.3.183.10)
Adobe Reader X (10.1.0) MUI (Version: 10.1.0)
Adobe Shockwave Player 11.6 (Version: 11.6.1.629)
AMD APP SDK Runtime (Version: 2.5.709.2)
AMD Catalyst Install Manager (Version: 3.0.838.0)
Apple Application Support (Version: 2.1.6)
Apple Mobile Device Support (Version: 4.0.0.97)
Apple Software Update (Version: 2.1.3.127)
AuthenTec TrueAPI (Version: 1.3.0.144)
Bejeweled 3 (Version: 2.2.0.97)
Bing Bar (Version: 7.0.826.0)
Blackhawk Striker 2 (Version: 2.2.0.95)
Blio (Version: 2.2.8188)
Bonjour (Version: 3.0.0.10)
CambridgeSoft ChemDraw McGraw-Hill 12.0 (Version: 12.0)
Catalyst Control Center - Branding (Version: 1.00.0000)
Catalyst Control Center (Version: 2011.0930.2209.37895)
Catalyst Control Center Graphics Previews Common (Version: 2011.0930.2209.37895)
Catalyst Control Center InstallProxy (Version: 2011.0930.2209.37895)
Catalyst Control Center Localization All (Version: 2011.0930.2209.37895)
Catalyst Control Center Profiles Mobile (Version: 2011.0930.2209.37895)
ccc-utility64 (Version: 2011.0930.2209.37895)
CCC Help Chinese Standard (Version: 2011.0930.2208.37895)
CCC Help Chinese Traditional (Version: 2011.0930.2208.37895)
CCC Help Czech (Version: 2011.0930.2208.37895)
CCC Help Danish (Version: 2011.0930.2208.37895)
CCC Help Dutch (Version: 2011.0930.2208.37895)
CCC Help English (Version: 2011.0930.2208.37895)
CCC Help Finnish (Version: 2011.0930.2208.37895)
CCC Help French (Version: 2011.0930.2208.37895)
CCC Help German (Version: 2011.0930.2208.37895)
CCC Help Greek (Version: 2011.0930.2208.37895)
CCC Help Hungarian (Version: 2011.0930.2208.37895)
CCC Help Italian (Version: 2011.0930.2208.37895)
CCC Help Japanese (Version: 2011.0930.2208.37895)
CCC Help Korean (Version: 2011.0930.2208.37895)
CCC Help Norwegian (Version: 2011.0930.2208.37895)
CCC Help Polish (Version: 2011.0930.2208.37895)
CCC Help Portuguese (Version: 2011.0930.2208.37895)
CCC Help Russian (Version: 2011.0930.2208.37895)
CCC Help Spanish (Version: 2011.0930.2208.37895)
CCC Help Swedish (Version: 2011.0930.2208.37895)
CCC Help Thai (Version: 2011.0930.2208.37895)
CCC Help Turkish (Version: 2011.0930.2208.37895)
CCleaner (Version: 3.16)
Chuzzle Deluxe (Version: 2.2.0.95)
Cisco EAP-FAST Module (Version: 2.2.14)
Cisco LEAP Module (Version: 1.0.19)
Cisco PEAP Module (Version: 1.1.6)
Cradle of Rome 2 (Version: 2.2.0.98)
CyberLink PowerDVD (Version: 10.0.3.3222)
CyberLink YouCam (Version: 3.5.0.4528)
D3DX10 (Version: 15.4.2368.0902)
Dora's World Adventure (Version: 2.2.0.95)
Dropbox (Version: 1.2.51)
ESU for Microsoft Windows 7 SP1 (Version: 2.1.1)
Evernote v. 4.2.3 (Version: 4.2.3.22)
Farm Frenzy (Version: 2.2.0.98)
Farmscapes (Version: 2.2.0.98)
FATE (Version: 2.2.0.97)
Final Drive Fury (Version: 2.2.0.95)
Fresco Logic USB3.0 Host Controller (Version: 3.3.44.0)
Google Chrome (Version: 17.0.963.56)
Hewlett-Packard ACLM.NET v1.1.2.0 (Version: 1.00.0000)
Hoyle Card Games (Version: 2.2.0.95)
HP 3D DriveGuard (Version: 4.1.9.1)
HP Application Assistant (Version: 1.0.409.3882)
HP Auto (Version: 1.0.12935.3667)
HP Client Services (Version: 1.1.12938.3539)
HP CoolSense (Version: 2.10.3)
HP Customer Experience Enhancements (Version: 6.0.1.8)
HP Documentation (Version: 1.1.0.0)
HP Games (Version: 1.0.2.5)
HP Launch Box (Version: 1.0.12)
HP MovieStore (Version: 2.1.091)
HP MovieStore (Version: 2.1.21091.0)
HP On Screen Display (Version: 1.3.5)
HP Power Manager (Version: 1.4.4)
HP Quick Launch (Version: 2.5.2)
HP QuickWeb (Version: 3.1.1.10197)
HP Recovery Manager (Version: 2.0.0)
HP Security Assistant (Version: 1.0.11)
HP Setup (Version: 9.0.15076.3891)
HP Setup Manager (Version: 1.2.14901.3869)
HP SimplePass 2012 (Version: 5.3.1.7)
HP Software Framework (Version: 4.5.1.1)
HP Support Assistant (Version: 6.1.12.1)
IDT Audio (Version: 1.0.6345.0)
Intel® Control Center (Version: 1.2.1.1007)
Intel® Display Audio Driver (Version: 6.14.00.3074)
Intel® Identity Protection Technology 1.1.2.0 (Version: 1.1.2.0)
Intel® Management Engine Components (Version: 7.0.0.1144)
Intel® Rapid Storage Technology (Version: 10.6.0.1002)
iTunes (Version: 10.5.3.3)
Jewel Match 3 (Version: 2.2.0.98)
Jewel Quest Mysteries: The Seventh Gate Collector's Edition (Version: 2.2.0.98)
John Deere Drive Green (Version: 2.2.0.95)
Junk Mail filter update (Version: 15.4.3502.0922)
Letters from Nowhere 2 (Version: 2.2.0.97)
Luxor HD (Version: 2.2.0.98)
Mah Jong Medley (Version: 2.2.0.95)
Mesh Runtime (Version: 15.4.5722.2)
Microsoft Application Error Reporting (Version: 12.0.6015.5000)
Microsoft Office 2010 (Version: 14.0.4763.1000)
Microsoft Office Access MUI (English) 2010 (Version: 14.0.4763.1000)
Microsoft Office Access Setup Metadata MUI (English) 2010 (Version: 14.0.4763.1000)
Microsoft Office Click-to-Run 2010 (Version: 14.0.4763.1000)
Microsoft Office Excel MUI (English) 2010 (Version: 14.0.4763.1000)
Microsoft Office Home and Student 2010 (Version: 14.0.4763.1000)
Microsoft Office Office 64-bit Components 2010 (Version: 14.0.4763.1000)
Microsoft Office OneNote MUI (English) 2010 (Version: 14.0.4763.1000)
Microsoft Office Outlook MUI (English) 2010 (Version: 14.0.4763.1000)
Microsoft Office PowerPoint MUI (English) 2010 (Version: 14.0.4763.1000)
Microsoft Office Proof (English) 2010 (Version: 14.0.4763.1000)
Microsoft Office Proof (French) 2010 (Version: 14.0.4763.1000)
Microsoft Office Proof (Spanish) 2010 (Version: 14.0.4763.1000)
Microsoft Office Proofing (English) 2010 (Version: 14.0.4763.1000)
Microsoft Office Publisher MUI (English) 2010 (Version: 14.0.4763.1000)
Microsoft Office Shared 64-bit MUI (English) 2010 (Version: 14.0.4763.1000)
Microsoft Office Shared 64-bit Setup Metadata MUI (English) 2010 (Version: 14.0.4763.1000)
Microsoft Office Shared MUI (English) 2010 (Version: 14.0.4763.1000)
Microsoft Office Shared Setup Metadata MUI (English) 2010 (Version: 14.0.4763.1000)
Microsoft Office Single Image 2010 (Version: 14.0.4763.1000)
Microsoft Office Starter 2010 - English (Version: 14.0.5139.5005)
Microsoft Office Word MUI (English) 2010 (Version: 14.0.4763.1000)
Microsoft Office Word Viewer 2003 (Version: 11.0.8173.0)
Microsoft Silverlight (Version: 4.0.50401.0)
Microsoft SQL Server 2005 Compact Edition [ENU] (Version: 3.1.0000)
Microsoft Visual C++ 2005 Redistributable (Version: 8.0.56336)
Microsoft Visual C++ 2005 Redistributable (Version: 8.0.59193)
Microsoft Visual C++ 2005 Redistributable (x64) (Version: 8.0.59192)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17 (Version: 9.0.30729)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.4148 (Version: 9.0.30729.4148)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (Version: 9.0.30729)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 (Version: 9.0.30729.4148)
Microsoft Visual C++ 2010 x64 Redistributable - 10.0.30319 (Version: 10.0.30319)
Microsoft WSE 3.0 Runtime (Version: 3.0.5305.0)
MSVCRT (Version: 15.4.2862.0708)
MSVCRT_amd64 (Version: 15.4.2862.0708)
Norton Internet Security (Version: 19.5.0.145)
opensource (Version: 1.0.14960.3876)
PdaNet for Android 3.25
Penguins! (Version: 2.2.0.98)
Plants vs. Zombies - Game of the Year (Version: 2.2.0.98)
PlayReady PC Runtime x86 (Version: 1.3.0)
Poker Superstars III (Version: 2.2.0.95)
Polar Bowler (Version: 2.2.0.97)
Polar Golfer (Version: 2.2.0.98)
PX Profile Update (Version: 1.00.1.)
Realtek Ethernet Controller Driver (Version: 7.41.216.2011)
Realtek PCIE Card Reader (Version: 6.1.7601.83)
REALTEK Wireless LAN Driver (Version: 1.00.11.0706)
RollerCoaster Tycoon 3: Platinum (Version: 2.2.0.98)
Skype Click to Call (Version: 5.9.9216)
Skype™ 5.8 (Version: 5.8.154)
swMSM (Version: 12.0.0.1)
Synaptics TouchPad Driver (Version: 15.3.11.0)
The Treasures of Mystery Island: The Ghost Ship (Version: 2.2.0.98)
Torchlight (Version: 2.2.0.98)
Update Installer for WildTangent Games App
Validity WBF DDK (Version: 4.3.205.0)
VIP Access SDK (1.0.1.2) (Version: 1.0.1.2)
Virtual Villagers 4 - The Tree of Life (Version: 2.2.0.98)
Vuze (Version: 4.7)
Vuze Remote Toolbar (Version: 6.8.5.1)
WildTangent Games App (HP Games) (Version: 4.0.5.32)
Windows Live Communications Platform (Version: 15.4.3502.0922)
Windows Live Essentials (Version: 15.4.3502.0922)
Windows Live Essentials (Version: 15.4.3538.0513)
Windows Live ID Sign-in Assistant (Version: 7.250.4232.0)
Windows Live Installer (Version: 15.4.3502.0922)
Windows Live Language Selector (Version: 15.4.3538.0513)
Windows Live Mail (Version: 15.4.3502.0922)
Windows Live Mesh (Version: 15.4.3502.0922)
Windows Live Mesh ActiveX Control for Remote Connections (Version: 15.4.5722.2)
Windows Live Messenger (Version: 15.4.3538.0513)
Windows Live MIME IFilter (Version: 15.4.3502.0922)
Windows Live Movie Maker (Version: 15.4.3502.0922)
Windows Live Photo Common (Version: 15.4.3502.0922)
Windows Live Photo Gallery (Version: 15.4.3502.0922)
Windows Live PIMT Platform (Version: 15.4.3508.1109)
Windows Live Remote Client (Version: 15.4.5722.2)
Windows Live Remote Client Resources (Version: 15.4.5722.2)
Windows Live Remote Service (Version: 15.4.5722.2)
Windows Live Remote Service Resources (Version: 15.4.5722.2)
Windows Live SOXE (Version: 15.4.3502.0922)
Windows Live SOXE Definitions (Version: 15.4.3502.0922)
Windows Live UX Platform (Version: 15.4.3502.0922)
Windows Live UX Platform Language Pack (Version: 15.4.3508.1109)
Windows Live Writer (Version: 15.4.3502.0922)
Windows Live Writer Resources (Version: 15.4.3502.0922)
Zuma's Revenge (Version: 2.2.0.98)

========================= Memory info: ===================================

Percentage of memory in use: 31%
Total physical RAM: 8139.6 MB
Available physical RAM: 5572.86 MB
Total Pagefile: 16277.4 MB
Available Pagefile: 13543.54 MB
Total Virtual: 4095.88 MB
Available Virtual: 3973.67 MB

========================= Partitions: =====================================

1 Drive c: () (Fixed) (Total:674.19 GB) (Free:500.01 GB) NTFS
2 Drive d: (Recovery) (Fixed) (Total:20.28 GB) (Free:2.19 GB) NTFS
3 Drive e: (HP_TOOLS) (Fixed) (Total:3.96 GB) (Free:1.08 GB) FAT32
4 Drive f: (ARCHER_SEASON_2_DISC_2) (CDROM) (Total:29.1 GB) (Free:0 GB) UDF

========================= Users: ========================================

User accounts for \\WAH-AH-OW

Administrator Guest Spin


**** End of log ****




I am unable to access the command prompt. It say I must be an admin running a console session in order to use this utility. I'm definitely the admin but I do not know what a console session is.

[jcgriff2]

I've recently purchased a new Pavilion dv6 with all the bells and whistles. When I recieved it the hard drive they gave me initially was bunk and they wound up sending me a new one.
Now it continues to give me problems (but it works most of the time).

I suggest that you contact HP Support or the place of retail and demand a new system.

[rockmilk]

Open Ccleaner and disable the entries listed below.

Yes HKCU:Run Google Update "C:\Users\Spin\AppData\Local\Google\Update\GoogleUpdate.exe" /c
Yes HKLM:Run Adobe ARM "C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\AdobeARM.exe"
Yes HKLM:Run APSDaemon "C:\Program Files (x86)\Common Files\Apple\Apple Application Support\APSDaemon.exe"
Yes HKLM:Run BDRegion C:\Program Files (x86)\Cyberlink\Shared files\brs.exe
Yes HKLM:Run FLxHCIm64 "C:\Program Files\Fresco Logic\Fresco Logic USB3.0 Host Controller\amd64_host\FLxHCIm.exe"
Yes HKLM:Run HotKeysCmds C:\Windows\system32\hkcmd.exe
Yes HKLM:Run HP CoolSense C:\Program Files (x86)\Hewlett-Packard\HP CoolSense\CoolSense.exe -byrunkey
Yes HKLM:Run HP Quick Launch C:\Program Files (x86)\Hewlett-Packard\HP Quick Launch\HPMSGSVC.exe
Yes HKLM:Run HPOSD C:\Program Files (x86)\Hewlett-Packard\HP On Screen Display\HPOSD.exe
Yes HKLM:Run HPQuickWebProxy "C:\Program Files (x86)\Hewlett-Packard\HP QuickWeb\hpqwutils.exe"
Yes HKLM:Run IAStorIcon C:\Program Files (x86)\Intel\Intel® Rapid Storage Technology\IAStorIcon.exe
Yes HKLM:Run IgfxTray C:\Windows\system32\igfxtray.exe
Yes HKLM:Run iTunesHelper "C:\Program Files (x86)\iTunes\iTunesHelper.exe"
Yes HKLM:Run Persistence C:\Windows\system32\igfxpers.exe
Yes HKLM:Run RemoteControl10 "C:\Program Files (x86)\CyberLink\PowerDVD10\PDVD10Serv.exe"
Yes HKLM:Run SetDefault C:\Program Files\Hewlett-Packard\HP LaunchBox\SetDefault.exe
Yes HKLM:Run StartCCC "C:\Program Files (x86)\ATI Technologies\ATI.ACE\Core-Static\CLIStart.exe" MSRun
Yes HKLM:Run SynTPEnh %ProgramFiles%\Synaptics\SynTP\SynTPEnh.exe
Yes HKLM:Run SysTrayApp C:\Program Files\IDT\WDM\sttray64.exe
Yes Startup User Dropbox.lnk C:\Users\Spin\AppData\Roaming\Dropbox\bin\Dropbox.exe
Yes Startup User OneNote 2010 Screen Clipper and Launcher.lnk C:\Program Files (x86)\Microsoft Office\Office14\ONENOTEM.EXE
Yes Startup User PdaNet Desktop.lnk C:\Program Files (x86)\PdaNet for Android\PdaNetPC.exe

Uninstall the programs listed below.

Bing Bar (Version: 7.0.826.0)


Hit the start button in lower left hand corner. Then in the run box type msconfig, then hit the services tab then put a check mark in hide microsoft services what is listed there,after hiding microsoft services?Please post back to us in a vertical list.




"I am unable to access the command prompt. It say I must be an admin running a console session in order to use this utility. I'm definitely the admin but I do not know what a console session is. "

See link below.
http://www.vistax64....and-prompt.html

[rups]

==================================================
Dump File : 062012-22776-01.dmp
Crash Time : 6/20/2012 12:15:02 AM
Bug Check String : MEMORY_MANAGEMENT
Bug Check Code : 0x0000001a
Parameter 1 : 00000000`00000411
Parameter 2 : fffff680`0003aa40
Parameter 3 : ef000000`26fc69bc
Parameter 4 : fffff680`001b86b9
Caused By Driver : win32k.sys
Caused By Address : win32k.sys+8a1c6
File Description :
Product Name :
Company :
File Version :
Processor : x64
Crash Address : ntoskrnl.exe+7f1c0
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\062012-22776-01.dmp
Processors Count : 4
Major Version : 15
Minor Version : 7601
Dump File Size : 262,144
==================================================

[rups]

MiniToolBox by Farbar Version: 09-06-2012
Ran by Rupesh (administrator) on 20-06-2012 at 15:48:06
Microsoft Windows 7 Home Basic Service Pack 1 (X64)
Boot Mode: Normal
***************************************************************************

========================= Flush DNS: ===================================

Windows IP Configuration

Successfully flushed the DNS Resolver Cache.

=========================== Installed Programs ============================

Update for Microsoft Office 2007 (KB2508958)
???? ??? Windows Live (Version: 15.4.3502.0922)
???? ???? ActiveX ????? ?? Windows Live Mesh ????????? ??????? (Version: 15.4.5722.2)
???? Windows Live (Version: 15.4.3502.0922)
µTorrent (Version: 3.1.3)
4500_G510gm_Help (Version: 000.0.439.000)
4500G510gm (Version: 000.0.423.000)
4500G510gm_Software_Min (Version: 000.0.423.000)
64 Bit HP CIO Components Installer (Version: 7.2.8)
Adobe AIR (Version: 3.3.0.3650)
Adobe Flash Player 11 ActiveX (Version: 11.3.300.257)
Adobe Reader X (10.1.3) (Version: 10.1.3)
Adobe Shockwave Player 11.6 (Version: 11.6.5.635)
Advanced SystemCare 5 (Version: 5.3.0)
Agatha Christie - Peril at End House (Version: 2.2.0.95)
Anti-phishing Domain Advisor (Version: 1.0.0.0)
ATI Catalyst Install Manager (Version: 3.0.804.0)
Bejeweled 2 Deluxe (Version: 2.2.0.95)
Bing Desktop (Version: 1.0.45.0)
Blackhawk Striker 2 (Version: 2.2.0.95)
Blasterball 3 (Version: 2.2.0.95)
blekko search bar (Version: 1.5.18.12)
Bounce Symphony (Version: 2.2.0.95)
Broadcom 802.11 Wireless LAN Adapter (Version: 5.100.82.86)
Broadcom Bluetooth Software (Version: 6.5.1.1700)
BrowserCompanion
BufferChm (Version: 130.0.331.000)
Cake Mania (Version: 2.2.0.95)
Catalyst Control Center - Branding (Version: 1.00.0000)
Catalyst Control Center Graphics Previews Common (Version: 2010.1217.1530.27758)
Catalyst Control Center InstallProxy (Version: 2010.1217.1530.27758)
Catalyst Control Center Localization All (Version: 2010.1217.1530.27758)
Catalyst Control Center Profiles Mobile (Version: 2010.1217.1530.27758)
ccc-core-static (Version: 2010.1217.1530.27758)
ccc-utility64 (Version: 2010.1217.1530.27758)
CCC Help Chinese Standard (Version: 2010.1217.1529.27758)
CCC Help Chinese Traditional (Version: 2010.1217.1529.27758)
CCC Help Czech (Version: 2010.1217.1529.27758)
CCC Help Danish (Version: 2010.1217.1529.27758)
CCC Help Dutch (Version: 2010.1217.1529.27758)
CCC Help English (Version: 2010.1217.1529.27758)
CCC Help Finnish (Version: 2010.1217.1529.27758)
CCC Help French (Version: 2010.1217.1529.27758)
CCC Help German (Version: 2010.1217.1529.27758)
CCC Help Greek (Version: 2010.1217.1529.27758)
CCC Help Hungarian (Version: 2010.1217.1529.27758)
CCC Help Italian (Version: 2010.1217.1529.27758)
CCC Help Japanese (Version: 2010.1217.1529.27758)
CCC Help Korean (Version: 2010.1217.1529.27758)
CCC Help Norwegian (Version: 2010.1217.1529.27758)
CCC Help Polish (Version: 2010.1217.1529.27758)
CCC Help Portuguese (Version: 2010.1217.1529.27758)
CCC Help Russian (Version: 2010.1217.1529.27758)
CCC Help Spanish (Version: 2010.1217.1529.27758)
CCC Help Swedish (Version: 2010.1217.1529.27758)
CCC Help Thai (Version: 2010.1217.1529.27758)
CCleaner (Version: 3.19)
Chuzzle Deluxe (Version: 2.2.0.95)
CyberLink DVD Suite (Version: 7.0.3525)
CyberLink PowerDVD 9 (Version: 9.0.1.4814)
CyberLink YouCam 5 (Version: 5.0.1523)
D3DX10 (Version: 15.4.2368.0902)
Destinations (Version: 130.0.0.0)
DeviceDiscovery (Version: 130.0.372.000)
Disk SpeedUp 1.4.0.888 (Version: 1.4.0.888)
DocMgr (Version: 130.0.000.000)
DocProc (Version: 13.0.0.0)
Dora's World Adventure (Version: 2.2.0.95)
eHelper version 1.1 (Version: 1.1)
Energy Star Digital Logo (Version: 1.0.1)
ESU for Microsoft Windows 7 (Version: 1.0.0)
Facebook Video Calling 1.2.0.159 (Version: 1.2.159)
Farm Frenzy (Version: 2.2.0.95)
FATE (Version: 2.2.0.95)
Fax (Version: 130.0.418.000)
Final Drive Nitro (Version: 2.2.0.95)
Google Chrome (Version: 19.0.1084.56)
Google Talk (remove only)
Google Talk Plugin (Version: 2.9.10.7526)
Google Toolbar for Internet Explorer (Version: 1.0.0)
Google Toolbar for Internet Explorer (Version: 7.3.2710.138)
Google Update Helper (Version: 1.3.21.111)
GPBaseService2 (Version: 130.0.371.000)
Hewlett-Packard ACLM.NET v1.1.2.0 (Version: 1.00.0000)
High-Definition Video Playback 10 (Version: 7.0.11400.29.0)
HP Auto (Version: 1.0.12494.3472)
HP CloudDrive
HP Customer Experience Enhancements (Version: 6.0.1.7)
HP Documentation (Version: 1.1.0.0)
HP Game Console
HP Games (Version: 1.0.1.5)
HP Imaging Device Functions 13.0 (Version: 13.0)
HP Officejet 4500 G510g-m (Version: 13.0)
HP On Screen Display (Version: 1.3.5)
HP Power Manager (Version: 1.4.8)
HP Product Detection (Version: 11.14.0001)
HP Quick Launch (Version: 2.7.2)
HP Setup (Version: 8.4.4487.3576)
HP Software Framework (Version: 4.5.10.1)
HP Support Assistant (Version: 6.1.12.1)
HP Update (Version: 5.003.001.001)
HP Wireless Assistant (Version: 4.0.10.0)
hpPrintProjects (Version: 130.0.303.000)
HPProductAssistant (Version: 130.0.371.000)
HPSSupply (Version: 130.0.371.000)
hpWLPGInstaller (Version: 130.0.303.000)
IDT Audio (Version: 1.0.6365.0)
Intel® Control Center (Version: 1.2.1.1007)
Intel® Display Audio Driver (Version: 6.14.00.3074)
Intel® Management Engine Components (Version: 6.0.0.1179)
Intel® Rapid Storage Technology (Version: 10.5.0.1026)
Intel® Turbo Boost Technology Driver (Version: 01.02.00.1002)
IObit Malware Fighter (Version: 1.0)
Java Auto Updater (Version: 2.1.6.0)
Java™ 7 Update 5 (Version: 7.0.50)
JavaFX 2.1.1 (Version: 2.1.1)
Junk Mail filter update (Version: 15.4.3502.0922)
LabelPrint (Version: 2.5.3429)
LightScribe System Software (Version: 1.18.20.1)
MarketResearch (Version: 130.0.374.000)
Mesh Runtime (Version: 15.4.5722.2)
Messenger Companion (Version: 15.4.3502.0922)
Microsoft .NET Framework 4 Client Profile (Version: 4.0.30319)
Microsoft .NET Framework 4 Extended (Version: 4.0.30319)
Microsoft Application Error Reporting (Version: 12.0.6015.5000)
Microsoft Office 2007 Service Pack 3 (SP3)
Microsoft Office Access MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Access Setup Metadata MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Enterprise 2007 (Version: 12.0.6612.1000)
Microsoft Office Excel MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office File Validation Add-In (Version: 14.0.5130.5003)
Microsoft Office Groove MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Groove Setup Metadata MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office InfoPath MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Office 64-bit Components 2007 (Version: 12.0.6612.1000)
Microsoft Office OneNote MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Outlook Connector (Version: 14.0.5118.5000)
Microsoft Office Outlook MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office PowerPoint MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Proof (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Proof (French) 2007 (Version: 12.0.6612.1000)
Microsoft Office Proof (Spanish) 2007 (Version: 12.0.6612.1000)
Microsoft Office Proofing (English) 2007 (Version: 12.0.4518.1014)
Microsoft Office Proofing Tools 2007 Service Pack 3 (SP3)
Microsoft Office Publisher MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Shared 64-bit MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Shared 64-bit Setup Metadata MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Shared MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Shared Setup Metadata MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Word MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Primary Interoperability Assemblies 2005 (Version: 8.0.50727.42)
Microsoft Security Client (Version: 4.0.1526.0)
Microsoft Silverlight (Version: 5.1.10411.0)
Microsoft SQL Server 2005 Compact Edition [ENU] (Version: 3.1.0000)
Microsoft Visual C++ 2005 Redistributable (Version: 8.0.56336)
Microsoft Visual C++ 2005 Redistributable (Version: 8.0.59193)
Microsoft Visual C++ 2005 Redistributable (Version: 8.0.61001)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17 (Version: 9.0.30729)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.4148 (Version: 9.0.30729.4148)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161 (Version: 9.0.30729.6161)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (Version: 9.0.30729)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 (Version: 9.0.30729.4148)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (Version: 9.0.30729.6161)
Microsoft Visual C++ 2010 x64 Redistributable - 10.0.30319 (Version: 10.0.30319)
MSVCRT (Version: 15.4.2862.0708)
MSVCRT_amd64 (Version: 15.4.2862.0708)
MSXML 4.0 SP2 (KB954430) (Version: 4.20.9870.0)
MSXML 4.0 SP2 (KB973688) (Version: 4.20.9876.0)
Mystery P.I. - The London Caper (Version: 2.2.0.95)
Nero 10 Menu TemplatePack Basic (Version: 10.0.10600.6.0)
Nero 10 Movie ThemePack Basic (Version: 10.0.10600.6.0)
Nero BackItUp 10 (Version: 5.4.11600.19.100)
Nero Burning ROM 10 (Version: 10.0.11100.10.100)
Nero BurnRights 10 (Version: 4.0.11000.12.100)
Nero Control Center 10 (Version: 10.0.12000.1.4)
Nero Core Components 10 (Version: 2.0.13700.0.1)
Nero CoverDesigner 10 (Version: 5.0.10900.11.100)
Nero DiscSpeed 10 (Version: 6.0.10800.7.100)
Nero Dolby Files 10 (Version: 2.0.11000.0.10)
Nero Express 10 (Version: 10.0.11000.10.100)
Nero InfoTool 10 (Version: 7.0.10800.8.100)
Nero Multimedia Suite 10 (Version: 10.0.13100)
neroxml (Version: 1.0.0)
Network64 (Version: 130.0.374.000)
Network64 (Version: 140.0.221.000)
NirSoft BlueScreenView
Penguins! (Version: 2.2.0.95)
Plants vs. Zombies (Version: 2.2.0.95)
Poker Superstars III (Version: 2.2.0.95)
Polar Bowler (Version: 2.2.0.95)
Polar Golfer (Version: 2.2.0.95)
Power2Go (Version: 6.1.4725)
PX Profile Update (Version: 1.00.1.)
RealNetworks - Microsoft Visual C++ 2008 Runtime (Version: 9.0)
RealPlayer
Realtek Ethernet Controller Driver (Version: 7.48.823.2011)
Realtek PCIE Card Reader (Version: 6.1.7600.69)
RealUpgrade 1.1 (Version: 1.1.0)
Recovery Manager (Version: 1.0.22)
Registry Repair 4.1.0.388 (Version: 4.1.0.388)
Scan (Version: 13.0.0.0)
SearchYa Toolbar on IE and Chrome
Skype™ 4.2 (Version: 4.2.155)
SmartWebPrinting (Version: 130.0.373.000)
Software Update 1.2.0.172 (Version: 1.2.0.172)
SolutionCenter (Version: 130.0.373.000)
Status (Version: 130.0.373.000)
swMSM (Version: 12.0.0.1)
Synaptics TouchPad Driver (Version: 15.3.29.0)
System Requirements Lab for Intel (Version: 4.5.5.0)
TeamViewer 7 (Version: 7.0.12979)
Toolbox (Version: 130.0.648.000)
TrayApp (Version: 130.0.376.000)
Update for 2007 Microsoft Office System (KB967642)
Update for Microsoft .NET Framework 4 Client Profile (KB2468871) (Version: 1)
Update for Microsoft .NET Framework 4 Client Profile (KB2533523) (Version: 1)
Update for Microsoft .NET Framework 4 Client Profile (KB2600217) (Version: 1)
Update for Microsoft .NET Framework 4 Extended (KB2468871) (Version: 1)
Update for Microsoft .NET Framework 4 Extended (KB2533523) (Version: 1)
Update for Microsoft .NET Framework 4 Extended (KB2600217) (Version: 1)
Update for Microsoft Office 2007 Help for Common Features (KB963673)
Update for Microsoft Office Access 2007 Help (KB963663)
Update for Microsoft Office Excel 2007 Help (KB963678)
Update for Microsoft Office Infopath 2007 Help (KB963662)
Update for Microsoft Office OneNote 2007 Help (KB963670)
Update for Microsoft Office Outlook 2007 Help (KB963677)
Update for Microsoft Office Outlook 2007 Junk Email Filter (KB2687267) 32-Bit Edition
Update for Microsoft Office Powerpoint 2007 Help (KB963669)
Update for Microsoft Office Publisher 2007 Help (KB963667)
Update for Microsoft Office Script Editor Help (KB963671)
Update for Microsoft Office Word 2007 Help (KB963665)
Virtual Villagers 4 - The Tree of Life (Version: 2.2.0.95)
VLC media player 2.0.1 (Version: 2.0.1)
WebReg (Version: 130.0.132.017)
Windows Live Communications Platform (Version: 15.4.3502.0922)
Windows Live Essentials (Version: 15.4.3502.0922)
Windows Live Essentials (Version: 15.4.3555.0308)
Windows Live Family Safety (Version: 15.4.3555.0308)
Windows Live ID Sign-in Assistant (Version: 7.250.4232.0)
Windows Live Installer (Version: 15.4.3502.0922)
Windows Live Language Selector (Version: 15.4.3555.0308)
Windows Live Mail (Version: 15.4.3502.0922)
Windows Live Mesh (Version: 15.4.3502.0922)
Windows Live Mesh ActiveX Control for Remote Connections (Version: 15.4.5722.2)
Windows Live Messenger (Version: 15.4.3502.0922)
Windows Live Messenger (Version: 15.4.3538.0513)
Windows Live Messenger Companion Core (Version: 15.4.3502.0922)
Windows Live MIME IFilter (Version: 15.4.3502.0922)
Windows Live Movie Maker (Version: 15.4.3502.0922)
Windows Live Photo Common (Version: 15.4.3502.0922)
Windows Live Photo Gallery (Version: 15.4.3502.0922)
Windows Live PIMT Platform (Version: 15.4.3508.1109)
Windows Live Remote Client (Version: 15.4.5722.2)
Windows Live Remote Client Resources (Version: 15.4.5722.2)
Windows Live Remote Service (Version: 15.4.5722.2)
Windows Live Remote Service Resources (Version: 15.4.5722.2)
Windows Live SOXE (Version: 15.4.3502.0922)
Windows Live SOXE Definitions (Version: 15.4.3502.0922)
Windows Live UX Platform (Version: 15.4.3502.0922)
Windows Live UX Platform Language Pack (Version: 15.4.3508.1109)
Windows Live Writer (Version: 15.4.3502.0922)
Windows Live Writer Resources (Version: 15.4.3502.0922)
World Cup Cricket 20-20 (Version: 2.2.0.95)
Zuma Deluxe (Version: 2.2.0.95)

========================= Memory info: ===================================

Percentage of memory in use: 51%
Total physical RAM: 3893.86 MB
Available physical RAM: 1881.53 MB
Total Pagefile: 7785.91 MB
Available Pagefile: 5318.99 MB
Total Virtual: 4095.88 MB
Available Virtual: 3970 MB

========================= Partitions: =====================================

1 Drive c: () (Fixed) (Total:315.46 GB) (Free:261.95 GB) NTFS
2 Drive d: (New Volume) (Fixed) (Total:130 GB) (Free:126.19 GB) NTFS
4 Drive f: (Recovery) (Fixed) (Total:20 GB) (Free:19.91 GB) NTFS
5 Drive g: (HP_TOOLS) (Fixed) (Total:0.1 GB) (Free:0.08 GB) FAT32

========================= Users: ========================================

User accounts for \\RUPESH-HP

Administrator Guest Rupesh


**** End of log ****

[rockmilk]

Hello Rups


You Will need to create your own thread to avoid confusion for the orginal poster of this thread.The link below is a direct link to starting a new thread in the windows 7/Vista forums.
http://www.geekstogo...o=new_post&f=79

I am going to need some more information from you in order to help.I am going to need more that one Crash dump please Attach Your minidump files.Here is a link explaing how you can do this.It just helps me when I have more than one crash dump to compare.
http://h30434.www3.h....es/td-p/253475


The win32k.sys could mean many different things.The first thind that I would suggest that you do is visit windows update, and install all critical updates.Then I would suggest that you run SFC /SCANNOW followed by a Checkdisk.

Open Elevated Command Prompt Click Start, click All Programs, click Accessories, right-click Command Prompt, and then click Run as administrator.Then copy the contents of the code box and paste it into the command prompt and hit enter.

sfc /scannow

Open Elevated Command Prompt Click Start, click All Programs, click Accessories, right-click Command Prompt, and then click Run as administrator. Then type or copy and paste the following. CHKDSK /R Reply Y when asked if you want this to happen on the next boot.Now Type Exit and Reboot your machine.