[LisaFE]

Please help

[rshaffer61]

Hello LisaFE.... Welcome to
GeeksToGo,


I'm sorry to hear about your issue. We will try to help you resolve this as soon as possible.

• Please understand we are all volunteers and we are not here all the time.
  
• Sometimes it may be a extended amount of time to get back to you. If it has been
  more then 3 days please shoot me a PM and I will try to get back to you quickly
  then.
  
• Please do the following and supply the requested information as needed. If you
  don't understand my instructions please ask and I will try to explain them
  clearer for you.
  
• Do not attempt any steps unless instructed or ask before to
  make sure they will not cause any further issues.
  
• If you are receiving assistance in any other forum site please let us know as there may be conflicting advice given.

Before we can help you need to provide the following so I can start you in the right direction.
Laptop or Desktop?

• If a name brand system then what brand, make and model is the system?
  
• If custom built then what brand, make and model is the motherboard
  
• Total memory installed
  
• Total hard drive capacity and free space
  
• What steps have you taken so far to resolve the issue

[LisaFE]

Thank you sooo much!!! It is an Inspiron 15, Intel Dual Core Processing Power, 4GB of Memory, 500GB hard drive, Integrated webcam.
I did nothing yet to fix this. I hope this helps.

[LisaFE]

oh it's a laptop

[rshaffer61]

Is this a new install of Win7 or a existing one that has been working fine till now?

[LisaFE]

I'm sorry, I know your time is valuable, and I Thank You so much. I have to go to work at 2 my time, I didnt relize it was this late already. I will be back at 4:30 my time. thank you. hope to hear from you.

[LisaFE]

Not a new install, was working fine until now

[rshaffer61]

OK not a problem as I will get a email notification when you reply so if it is tomorrow that is not a issue with me. I'm here most of the day anyway.
Anything installed, updated or downloaded right before this started?

[LisaFE]

Thank You....I downloaded an antivirus but i think it was a scam `

[rshaffer61]

What antivirus was it?
Do you have a link that you used because if it was a bad download you may be infected so we would have to take a different direction in resolving your issue.

[LisaFE]

I believe it was av windows antivirus. The only email i recieved was this and i cant find it on my computer.

Hello Lisa, ------- and have a nice day,

Thank you for ordering antivirus software
In case you're unsatisfied with your purchase and would like to get a refund please either follow the link listed below:http://avsupportdesk.net/join/orders.php
or e-mail us at support@avsupportdesk.net.

Please do not contact us in case of any technical issue. We do not
provide a technical support. Thank you for your understanding.

With regards, Processing Center Support Service.

[rshaffer61]

OK first off lets make sure this was not a infection that caused this.
I suspect that you have some malware on your computer causing issues that we are not able to solve through means we can use here in the Tech Forums. I suggest you read the 'Start Here' topic found HERE. With these self-help tools you have a high chance of fixing the problems on your own. If you are still having problems after following Step 3 of the guide, continue with Step 4 and 5 and post in the Malware Forum. If you are unable to run any programs, Please create a topic stating what you have tried so far and that you are unable to run any programs. Also, Please do NOT post the logs in this thread.

If you are still having issues after the malware expert gives you a clean bill of health, Please return to THIS thread and we will pursue other options to help you solve your current problem(s).
Add a link to this topic so that malware tech can see what steps have been taken here

[happyrock]

I edited post # 11 to remove your last name...

[rshaffer61]

Thanks HappyRock.... I missed that one for sure.

[LisaFE]

Thank You Happyrock!!!! MOD Thank You also!!!! I did what you said and i sent the log but i dont know if its infected, I will wait to hear from them. Thank You for your time and help.