What options does she have here to correct this issue since the repair shop is in another state!
I do have an "upgrade" retail disc of Vista Home Premium. Would I able to use that disc to reinstall and use the product key on the bottom of the case since they are he same version? This OS on the upgrade disc is not in use at this time on any computer though I do not want use that key just in case I decide to use it for myself. I know this is legal because the key is the original to the OS that was installed at purchase of laptop.