Posted 01 March 2012 - 01:08 PM
Posted 05 March 2012 - 09:29 AM
When the mouse freezes, are you able to use the keyboard? Easiest way to check this is to hit the windows key, this is typically down between the 'ctrl' and 'alt' key on the left of the space bar. If you hit this button and the start menu comes up, then we know it's not the complete system locking up. But if you hit it and nothing happens, we know you are complete locked.
Now we will need to know your hard drive type in order for me to tell you what diagnostics to run and where to get it.
If you will go into device manager and look at the hard drives and tell me what it says I will tell you where to go to get the correct diagnostics software for checking your hard drive.
Also you should test the ram, I recommend using two different testing software for this. First is Windows Memory tester, you can download that from here: http://oca.microsoft.../en/windiag.asp
The second one is memtest, you can get that from here: http://www.memtest.org/
Run both of these at least 3 passes.
Posted 07 March 2012 - 06:54 PM
Yesterday, in desperation, I borrowed the mouse from that other computer and tried it. It worked here! And has continued to work. So it's an easy fix, it turns out. Replace the mouse.
Sorry to have bothered you all. Thank you for your time.
Geeks to Go rule!
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