I require help to remove the Metropolitan Police ukash trojan virus from my girlfriends laptop running vista business. It was unfortunately taken on last night (1st March) and when I told her to boot in safe mode over the phone, after logging in as the correct user it simply loaded a white screen saying 'please wait while the connection is beeing established' with what I presumed was a German trsnlation underneath. Obviously this is part of the virus. She has since come home from university today for help.
I originally tried following the online guides of booting up in 'safe mode with command prompt' and install the 'grindinsoft trojan killer' via the usb drive i had plugged in however it would not allow me to access the usb drive. I then tried the manual removal however I couldn't access 'regedit' as was blocked by adminstrator options. Only malware program that was on was microsoft essentials which couldn't detect it in 2 scans. I then searched for it manually by searching for .exe to find it in windows. I saw what I presumed was the virus, a load of random characters then .exe extension. I clicked this to make sure it was. It then brought up the white screen with the 'please wait while the connection is beeing established' again so knew I had found it.
I then hard reset it and tried to boot up in 'safe mode with command prompt' again but when i get past the log in again it continually brings up the white screen, like it did for my girlfriend last night. I have tried all 3 different 'safe modes' and it happens on them all.
How can I remove it when I cannot even get into safe mode?
Thanks in advance for the help.