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Windows doesn't boot after malware attack


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#1
gazer11

gazer11

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Yesterday, Smart Fortress 2012 attack my computer. I was trying to remove it manually by doing it through safe mode with networking, but when I shut the computer off it keep restarting. The computer start normally then after the Microsoft Corporation loading signal a blue screen appears then the computer restarts.

The blue screen say Stop: c000021a {fatal system error}. The NT Initial Command Process system process terminated unexpectedly with a status of 0xcooooo1 (0x00000000 0x00000000). This system has been shut down.



I have tried start up repair and it wasn't able to be fix. I tried reconfiguring to an earlier point and that also didn't work. I think it might be a hard drive issue. I dont have a copy of Window Vista to reinstall.
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#2
JSntgRvr

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:welcome:

Lets give it a try. You will need a USB (Flash) pendrive.

For x32 (x86) bit systems download Farbar Recovery Scan Tool and save it to a flash drive.
For x64 bit systems download Farbar Recovery Scan Tool x64 and save it to a flash drive.

Plug the flashdrive into the infected PC.

Enter System Recovery Options.

To enter System Recovery Options from the Advanced Boot Options:
  • Restart the computer.
  • As soon as the BIOS is loaded begin tapping the F8 key until Advanced Boot Options appears.
  • Click on Repair your computer menu item.
  • Select US as the keyboard language settings, and then click Next.
  • Select the operating system you want to repair, and then click Next.
  • Select your user account and click Next.
On the System Recovery Options menu you will get the following options:

Startup Repair
System Restore
Windows Complete PC Restore
Windows Memory Diagnostic Tool
Command Prompt

  • Select Command Prompt
  • In the command window type in notepad and press Enter.
  • The notepad opens. Under File menu select Open.
  • Select "Computer" and find your flash drive letter and close the notepad.
  • In the command window type e:\frst.exe (for x64 bit version type e:\frst64) and press Enter
    Note: Replace letter e with the drive letter of your flash drive.
  • The tool will start to run.
  • When the tool opens click Yes to disclaimer.
  • Press Scan button.
  • It will make a log (FRST.txt) in the flash drive. Please copy and paste it to your reply.

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#3
JSntgRvr

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Due to the lack of feedback this Topic is closed. If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this thread with your request. This applies only to the originator of this thread.

Other members who need assistance please start your own topic in a new thread. Thanks!
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