I was getting very frustrated recently because an update from Microsoft would not install, it's a .net framework 4 update. I kept getting a message that it failed to install. I phoned Microsoft and someone there took control of my computer remotely with my permission. The technician (I'm assuming she is a technician), tried a few things then said my system was corrupt. She downloaded a "download manager", then somehow downloaded a file and told me to put a DVD into my drive and burn the file, I think an ISO file. Then she did a repair (she said). when I saw the interface of what was on the disk it looked as though I have a windows 7 operating system disk. I asked her and she said "yes thats what it is". I found it hard to believe because they are expensive to buy and I was not given one when my son bought this computer for me at Christmas last. I had to burn 3 disks as prompted then and assume they are recovery disks. The Microsoft tech had to go because my 5 gig download had run out with all she was doing and my speed slowed to worse than dial up so she had to go and is going to ring me next week on Thursday when she is next available, I have my speed back today. She told me not to download any updates but they seem to be doing that automatically. I have not changed anything she did. I asked her a couple of times if I indeed had a proper windows 7 operating system disk now and she said "yes". I would be very happy if this were the case but I have a feeling it's just a recovery disk. I even asked her if I could use it to reinstall windows 7 if I ever needed to do that and again she said "yes". I can't believe it, as it was so easy to just download it. If it's so easy why don't we know about this. I've been trying to get an XP disk for ages and finally borrowed one and copied it so as to re install my other xp computer. I would be very happy if I had a complete windows 7 operating system disk.
sorry for the long post.
thanks for any help,