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virus or trojan? [Solved]


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#31
greghoffman

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Malwarebytes Anti-Malware 1.60.1.1000
www.malwarebytes.org

Database version: v2012.03.11.07

Windows 7 Service Pack 1 x64 NTFS
Internet Explorer 9.0.8112.16421
greg & jacki :: HP [administrator]

3/11/2012 8:22:12 AM
mbam-log-2012-03-11 (08-22-12).txt

Scan type: Quick scan
Scan options enabled: Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken | PUP | PUM
Scan options disabled: P2P
Objects scanned: 191850
Time elapsed: 2 minute(s), 31 second(s)

Memory Processes Detected: 0
(No malicious items detected)

Memory Modules Detected: 0
(No malicious items detected)

Registry Keys Detected: 0
(No malicious items detected)

Registry Values Detected: 0
(No malicious items detected)

Registry Data Items Detected: 0
(No malicious items detected)

Folders Detected: 0
(No malicious items detected)

Files Detected: 0
(No malicious items detected)

(end)
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#32
Essexboy

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Are they flash games ?

Any other anomolies at all ?
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#33
greghoffman

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they must be flash games because when i right click the mouse the message about adobe flash player 11.1.102.63 pops up. when i open it up and click on global security settings, it tells me the above image is the actual settings manager but there is no image displayed.

other than that, everything else seems to be ok.
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#34
Essexboy

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Download and run both of these flash remover tools
64bit
32Bit

Then download the latest flash from here

Then retry the games and let me know if they work
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#35
greghoffman

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i tried to run them...the 32 bit told me to run the 64 bit but that one does not download
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#36
Essexboy

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OK download the attached zip file and extract the uninstaller and then run :happy:

[attachment=56547:uninstall_flash_player_64bit.zip]
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#37
greghoffman

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ok...i uninstalled flash player and then reinstalled from your link...still does not work. my wife has no problems on her fb account. maybe theres something wrong in my fb account. its gotten so hard to navigate fb settings lately that i don't know what to do with it.
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#38
Essexboy

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Bear with me I will create an account there and have a poke around

Meanwhile back at the ranch

Subject to no further problems :)

I will remove my tools now and give some recommendations, but, I would like you to run for 24 hours or so and come back if you have any problems

Now the best part of the day ----- Your log now appears clean :thumbsup:

A good workman always cleans up after himself so..The following will implement some cleanup procedures as well as reset System Restore points:

Run OTL
  • Under the Custom Scans/Fixes box at the bottom, paste in the following

    :Commands
    [resethosts]
    [emptytemp]
    [Reboot]

  • Then click the Run Fix button at the top
  • Let the program run unhindered, reboot the PC when it is done

Remove ComboFix

  • Hold down the Windows key + R on your keyboard. This will display the Run dialogue box
  • In the Run box, type in ComboFix /Uninstall (Notice the space between the "x" and "/") then click OK

    Posted Image
  • Follow the prompts on the screen
  • A message should appear confirming that ComboFix was uninstalled

Run OTL and hit the cleanup button. It will remove all the programmes we have used plus itself.

We will now confirm that your hidden files are set to that, as some of the tools I use will change that
  • Click Start.
  • Open My Computer.
  • Select the Tools menu and click Folder Options.
  • Select the View Tab.
  • Under the Hidden files and folders heading select Do not show hidden files and folders.
  • Click Yes to confirm.
  • Click OK.


SPRING CLEAN

To manually create a new Restore Point
  • Go to Control Panel and select System
  • Select System
  • On the left select System Protection and accept the warning if you get one
  • Select System Protection Tab
  • Select Create at the bottom
  • Type in a name i.e. Clean
  • Select Create

Now we can purge the infected ones
  • GoStart > All programs > Accessories > system tools
  • Right click Disc cleanup and select run as administrator
  • Select Your main drive and accept the warning if you get one
  • For a few moments the system will make some calculations
  • Select the More Options tab
  • In the System Restore and Shadow Backups select Clean up
  • Select Delete on the pop up
  • Select OK
  • Select Delete

Now that you are clean, to help protect your computer in the future I recommend that you get the following free programmes:
Posted Image
Malwarebytes. Update and run weekly to keep your system clean

Download and install FileHippo update checker and run it monthly it will show you which programmes on your system need updating and give a download link

It is critical to have both a firewall and anti virus to protect your system and to keep them updated. To keep your operating system up to date visit

To learn more about how to protect yourself while on the internet read our little guide How did I get infected in the first place ?

Keep safe :wave:
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#39
greghoffman

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did you ever figure out what wmi was?
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#40
greghoffman

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otl log

All processes killed
========== COMMANDS ==========
C:\Windows\System32\drivers\etc\Hosts moved successfully.
HOSTS file reset successfully

[EMPTYTEMP]

User: All Users

User: Default
->Temp folder emptied: 0 bytes
->Temporary Internet Files folder emptied: 0 bytes

User: Default User
->Temp folder emptied: 0 bytes
->Temporary Internet Files folder emptied: 0 bytes

User: greg & jacki
->Temp folder emptied: 517705 bytes
->Temporary Internet Files folder emptied: 12214107 bytes
->Java cache emptied: 0 bytes
->Google Chrome cache emptied: 18242457 bytes
->Flash cache emptied: 615 bytes

User: Public
->Temp folder emptied: 0 bytes

%systemdrive% .tmp files removed: 0 bytes
%systemroot% .tmp files removed: 0 bytes
%systemroot%\System32 .tmp files removed: 0 bytes
%systemroot%\System32 (64bit) .tmp files removed: 0 bytes
%systemroot%\System32\drivers .tmp files removed: 0 bytes
Windows Temp folder emptied: 1719134 bytes
%systemroot%\sysnative\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files folder emptied: 50132 bytes
%systemroot%\sysnative\config\systemprofile\AppData\LocalLow\Sun\Java\Deployment folder emptied: 0 bytes
RecycleBin emptied: 0 bytes

Total Files Cleaned = 31.00 mb


OTL by OldTimer - Version 3.2.36.2 log created on 03112012_101111

Files\Folders moved on Reboot...
C:\Users\greg & jacki\AppData\Local\Temp\FXSAPIDebugLogFile.txt moved successfully.
C:\Users\greg & jacki\AppData\Local\Microsoft\Windows\Temporary Internet Files\Low\AntiPhishing\ED8654D5-B9F0-4DD9-B3E8-F8F560086FDF.dat moved successfully.
C:\Users\greg & jacki\AppData\Local\Microsoft\Windows\Temporary Internet Files\Low\SuggestedSites.dat moved successfully.
File\Folder C:\Windows\temp\kls81D7.tmp not found!

Registry entries deleted on Reboot...

does this delete the otl program from our machine also? the icon is still on the desktop.
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#41
Essexboy

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The windows repair tool fixed the WMI problem

Once you have run OTL for the second time (after combofix removal) the cleanup button will remove OTL and all other programmes. For aswMBR just delete from the desktop
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#42
Essexboy

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Reference the flash problem

Could you go to Control Panel > Internet options
Select the Programs tab
Select Manage Addons
Can you confirm that Adobe is enabled

[attachment=56548:Capture.JPG]
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#43
greghoffman

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it says it is enabled
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#44
Essexboy

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OK back to the drawing board :lol:
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#45
Essexboy

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Could you disable it - ok out of internet options close all browsers
Go back to internet Options re-enable it and then retry
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