[abusimbel]

Hello! and thanks for any and all help.

My HP switches off suddenly whenever I do anything which requires more than moderate processing power. I can predict when it is going to switch off by the intensity of the fans. If I try to run an HD video on Netflix it will switch off in a couple of minutes. If I try to transcode any format of video it only lasts a few seconds before the fan maxes out and the computer does an emergency switch off.

I really needed to transcode an HD video for a friend so I took the computer outside in winter and it was able to complete the transcoding with no problem.

Okay that's the short story. The long story is about eight months ago the computer died completely while in Italy from a power surge. I should have had it in a surge protector of course. It was still under warrenty so I sent it in. They got it running again but with this overheating problem. Unfortunately I couldn't send the computer back because I needed to use it at home and now it has been too long in terms of the warrenty.

I'd like to sort this out myself with the wonderful help of Geeks to Go! Any suggestions on where to begin?

Thanks again and here are my computer details.

HP Pavilion Slimline
s5630nl
AMD Athlon™ IIX4 635 Processor 2.90 GHz
Installed Memory (RAM) 4.00 GB
64-bit Operating System
s5630nl

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Download Speedfan (The download link is to the right), and install it. Once it's installed, run the program and post here the information it shows.
The information I want you to post is the stuff that is circled in the example picture I have attached.
To make sure we are getting all the correct information it would help us if you were to attach a screenshot like the one below of your Speedfan results.

To do a screenshot please have click on your Print Screen on your keyboard.

• It is normally the key above your number pad between the F12 key and the Scroll Lock key
• Now go to Start and then to All Programs
• Scroll to Accessories and then click on Paint
• In the Empty White Area click and hold the CTRL key and then click the V
• Go to the File option at the top and click on Save as
• Save as file type JPEG and save it to your Desktop
• Attach it to your next reply

Also I would like to verify the readings by doing the below instructions:


Please download and run Hardware Monitor
Installation (setup version only)
HWMonitor is a hardware monitoring program that reads PC systems main health sensors : voltages, temperatures, fans speed.
The program handles the most common sensor chips, like ITE® IT87 series, most Winbond® ICs, and others. In addition, it can read modern CPUs on-die core thermal sensors, as well has hard drives temperature via S.M.A.R.T, and video card GPU temperature.

[rshaffer61]

Download Speedfan (The download link is to the right), and install it. Once it's installed, run the program and post here the information it shows.
The information I want you to post is the stuff that is circled in the example picture I have attached.
To make sure we are getting all the correct information it would help us if you were to attach a screenshot like the one below of your Speedfan results.

To do a screenshot please have click on your Print Screen on your keyboard.

• It is normally the key above your number pad between the F12 key and the Scroll Lock key
• Now go to Start and then to All Programs
• Scroll to Accessories and then click on Paint
• In the Empty White Area click and hold the CTRL key and then click the V
• Go to the File option at the top and click on Save as
• Save as file type JPEG and save it to your Desktop
• Attach it to your next reply

Also I would like to verify the readings by doing the below instructions:


Please download and run Hardware Monitor
Installation (setup version only)
HWMonitor is a hardware monitoring program that reads PC systems main health sensors : voltages, temperatures, fans speed.
The program handles the most common sensor chips, like ITE® IT87 series, most Winbond® ICs, and others. In addition, it can read modern CPUs on-die core thermal sensors, as well has hard drives temperature via S.M.A.R.T, and video card GPU temperature.

[abusimbel]

Okay great thanks I'm working on it!

[abusimbel]

Okay here is the speedfan image:



and the hardware monitor image:



Thanks!

[abusimbel]

Sorry the speedfan image didn't come through here it is again.

Both readings are while running photoshop

[abusimbel]

[abusimbel]

Sorry I'm not sure why there aren't those additional readings in the bottom portion of the speedfan window.

[rshaffer61]

OK your voltages don't look right. Can you reboot and go into your bios and see if it shows voltages there?
What I am interested in is the +12 and +3.3 voltages if they are shown.

[abusimbel]

I'm having trouble with the bios. I restart and press F10 and it takes me to the bios page but only for 20-30 seconds before the fan maxes out again and the computer shuts down. I' not sure where to find the voltages so if you could let me know I might have enough time to see what they are at.

The computer has gone into startup repair so I'm waiting for it to reboot.

Thanks.

[rshaffer61]

OK when was the last time you opened the case and cleaned out all the dust bunnies using a can of compressed air?
With the fan accelerating I believe you have a venting issue and not enough cool air is being circulated.

[abusimbel]

I never have so I should. I'll give it a try and post back here.

thanks for your help!

[rshaffer61]

OK pay close attention to the vents, the PSU and the fans. Word of warning when doing the fans... DO NOT LET THEM SPIN FREELY OR YOU MAY TRASH THE BEARINGS.

[rshaffer61]

Are you still having problems with your issue?
It has been 24 days since your last response and I was wondering if the issue has been resolved?
If so can you explain how it was resolved so others may be able to fix it if they have the same issue.
If not please let us know and we can continue with helping you to resolve the issue.