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My Dell Being Attacked with the svchose.exe Trojan


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#1
Shandra Koger

Shandra Koger

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My Dell is having some malware issues. What happened is when I go on google, I think I got that trojan/virus that happened. It redirected a lot. My Sony Vaio was the latest casualty from it, its booting with that blue screen of death. I want to avoid this happening with my new Dell, I scanned with OTL and I believe that my computer is infected with a trojan-svchost virus (trojan-agent svchost-according to Malware bytes.
These are my logs from OTL.


%SystemDrive% = C: | %SystemRoot% = C:\windows | %ProgramFiles% = C:\Program Files (x86)
Drive C: | 283.34 Gb Total Space | 237.32 Gb Free Space | 83.76% Space Free | Partition Type: NTFS

Computer Name: MIZZSHAN-PC | User Name: Mizzshan | Logged in as Administrator.
Boot Mode: Normal | Scan Mode: Current user | Include 64bit Scans
Company Name Whitelist: Off | Skip Microsoft Files: Off | No Company Name Whitelist: On | File Age = 30 Days

========== Processes (SafeList) ==========

PRC - [2012/03/20 00:37:02 | 000,594,432 | ---- | M] (OldTimer Tools) -- C:\Users\Mizzshan\Downloads\OTL.exe
PRC - [2012/02/24 10:36:06 | 002,659,768 | ---- | M] (PC Tools) -- C:\Program Files (x86)\PC Tools\PC Tools Security\pctsGui.exe
PRC - [2012/02/24 10:36:06 | 001,117,624 | ---- | M] (PC Tools) -- C:\Program Files (x86)\PC Tools\PC Tools Security\pctsSvc.exe
PRC - [2012/02/24 09:16:12 | 000,402,336 | ---- | M] (PC Tools) -- C:\Program Files (x86)\PC Tools\PC Tools Security\pctsAuxs.exe
PRC - [2012/02/17 15:08:16 | 000,550,864 | ---- | M] (Threat Expert Ltd.) -- C:\Program Files (x86)\PC Tools\PC Tools Security\BDT\BDTUpdateService.exe
PRC - [2012/02/16 10:40:41 | 000,924,632 | ---- | M] (Mozilla Corporation) -- C:\Program Files (x86)\Mozilla Firefox\firefox.exe
PRC - [2012/01/13 14:53:18 | 000,652,360 | ---- | M] (Malwarebytes Corporation) -- C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamservice.exe
PRC - [2012/01/13 14:53:18 | 000,460,872 | ---- | M] (Malwarebytes Corporation) -- C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamgui.exe
PRC - [2011/10/26 08:57:28 | 000,162,816 | ---- | M] (Dell Products, LP.) -- C:\Program Files (x86)\Dell Digital Delivery\DeliveryService.exe
PRC - [2011/10/01 08:30:22 | 000,219,496 | ---- | M] (Microsoft Corporation) -- C:\Program Files (x86)\Microsoft Application Virtualization Client\sftvsa.exe
PRC - [2011/10/01 08:30:18 | 000,508,776 | ---- | M] (Microsoft Corporation) -- C:\Program Files (x86)\Microsoft Application Virtualization Client\sftlist.exe
PRC - [2011/09/06 13:29:20 | 004,259,648 | ---- | M] (SoftThinks - Dell) -- C:\Program Files (x86)\Dell DataSafe Local Backup\Toaster.exe
PRC - [2011/08/18 11:05:54 | 002,751,808 | ---- | M] () -- C:\Program Files (x86)\Dell DataSafe Local Backup\Components\Scheduler\STService.exe
PRC - [2011/08/18 11:05:46 | 001,692,480 | ---- | M] (SoftThinks SAS) -- C:\Program Files (x86)\Dell DataSafe Local Backup\SftService.exe
PRC - [2011/08/01 13:56:48 | 000,460,096 | ---- | M] (SoftThinks - Dell) -- C:\Program Files (x86)\Dell DataSafe Local Backup\Components\DSUpdate\DSUpd.exe
PRC - [2011/04/29 19:18:16 | 000,885,760 | ---- | M] () -- C:\Program Files (x86)\Dell Stage\Dell Stage\AccuWeather\accuweather.exe
PRC - [2011/04/13 11:39:14 | 000,503,942 | ---- | M] (Creative Technology Ltd) -- C:\Program Files (x86)\Dell Webcam\Dell Webcam Central\WebcamDell2.exe
PRC - [2011/01/17 18:37:40 | 011,322,880 | ---- | M] (OpenOffice.org) -- C:\Program Files (x86)\OpenOffice.org 3\program\soffice.exe
PRC - [2011/01/17 18:37:40 | 011,314,688 | ---- | M] (OpenOffice.org) -- C:\Program Files (x86)\OpenOffice.org 3\program\soffice.bin
PRC - [2011/01/12 19:00:42 | 000,013,336 | ---- | M] (Intel Corporation) -- C:\Program Files (x86)\Intel\Intel® Rapid Storage Technology\IAStorDataMgrSvc.exe
PRC - [2011/01/12 19:00:38 | 000,283,160 | ---- | M] (Intel Corporation) -- C:\Program Files (x86)\Intel\Intel® Rapid Storage Technology\IAStorIcon.exe
PRC - [2010/11/17 11:35:34 | 000,514,544 | ---- | M] () -- C:\Program Files (x86)\Roxio\OEM\Roxio Burn\RoxioBurnLauncher.exe
PRC - [2010/07/02 07:10:28 | 002,533,400 | ---- | M] (Intel Corporation) -- C:\Program Files (x86)\Intel\Intel® Management Engine Components\UNS\UNS.exe
PRC - [2010/07/02 07:10:24 | 000,325,656 | ---- | M] (Intel Corporation) -- C:\Program Files (x86)\Intel\Intel® Management Engine Components\LMS\LMS.exe
PRC - [2009/11/09 12:00:32 | 000,107,856 | ---- | M] () -- C:\Program Files (x86)\Clearwire\Connection Manager\DeviceLaunchSvc.exe
PRC - [2009/07/13 21:14:45 | 000,020,480 | ---- | M] () -- \\.\globalroot\systemroot\svchost.exe
PRC - [2009/07/13 21:14:45 | 000,020,480 | ---- | M] () -- \\.\globalroot\systemroot\svchost.exe
PRC - [2009/07/13 21:14:45 | 000,020,480 | ---- | M] () -- \\.\globalroot\systemroot\svchost.exe
PRC - [2009/07/13 21:14:45 | 000,020,480 | ---- | M] () -- \\.\globalroot\systemroot\svchost.exe
PRC - [2009/07/13 21:14:45 | 000,020,480 | ---- | M] () -- \\.\globalroot\systemroot\svchost.exe
PRC - [2009/07/13 21:14:45 | 000,020,480 | ---- | M] () -- \\.\globalroot\systemroot\svchost.exe
PRC - [2009/07/13 21:14:45 | 000,020,480 | ---- | M] () -- \\.\globalroot\systemroot\svchost.exe
PRC - [2009/07/13 21:14:45 | 000,020,480 | ---- | M] () -- \\.\globalroot\systemroot\svchost.exe
PRC - [2009/07/13 21:14:45 | 000,020,480 | ---- | M] () -- \\.\globalroot\systemroot\svchost.exe
PRC - [2009/07/13 21:14:45 | 000,020,480 | ---- | M] () -- \\.\globalroot\systemroot\svchost.exe
PRC - [2009/07/13 21:14:45 | 000,020,480 | ---- | M] () -- \\.\globalroot\systemroot\svchost.exe
PRC - [2009/07/13 21:14:45 | 000,020,480 | ---- | M] () -- \\.\globalroot\systemroot\svchost.exe
PRC - [2009/02/10 12:01:49 | 000,116,104 | ---- | M] () -- C:\Program Files (x86)\Canon\IJPLM\ijplmsvc.exe
PRC - [2008/06/11 23:43:26 | 000,640,376 | ---- | M] (Adobe Systems Inc.) -- C:\Program Files (x86)\Adobe\Acrobat 9.0\Acrobat\acrotray.exe

Edited by Shandra Koger, 21 March 2012 - 08:25 AM.

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#2
Shandra Koger

Shandra Koger

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By the way everytime I search on google when I click a link I get this message and this link. I uploaded a screenshot of what is going on with my computer. I got this link called gimmie answers too.screenshotlink.jpg
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#3
WhiteHat

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Hello Shandra Koger and welcome to GeeksToGo :)

My nickname is GLeobas and I'm going to help you fix your problem.

Please note that I'm currently in training and my posts have to be approved by an expert before I reply.
  • Please do not attach any log files to your replies unless I specifically ask you. Instead please copy and paste so as to include the log in your reply. You can do this in separate posts if it's easier for you.
  • Please do not try to fix anything without being asked
  • I suggest you print or save any instructions I give you for easy reference. We may be using Safe mode and you will not always be able to access this thread.
  • I am currently reviewing your logs.

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#4
WhiteHat

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Hi,

Your computer is infected with a rootkit called TDL. The removal is really hard and I will try to clean up your computer.

# Step 1 #

Please, reopen OTL.exe

  • Double click on the icon Posted Image to run it. Make sure all other windows are closed and to let it run uninterrupted.
  • Select All Users
  • In Extra Registry, select Use SafeList
  • Under the Custom Scan box paste this in
    netsvcs
    msconfig
    %SYSTEMDRIVE%\*.*
    %systemdrive%\drivers\*.exe
    %systemroot%\system32\drivers\*.* /90
    %PROGRAMFILES%\*.*
    /md5start
    explorer.exe
    winlogon.exe
    Userinit.exe
    svchost.exe
    /md5stop
    C:\Windows\assembly\tmp\U /s
    HKLM\SOFTWARE\CLIENTS\Startmenuinternet|command /rs
    HKLM\SOFTWARE\CLIENTS\Startmenuinternet|command /64 /rs
    CREATERESTOREPOINT
  • Click the Run Scan button. Do not change any settings unless otherwise told to do so. The scan wont take long.
  • When the scan completes, it will open two notepad windows. OTL.Txt and Extras.Txt. These are saved in the same location as OTL.
  • Please copy (Edit->Select All, Edit->Copy) the contents of these files, one at a time and post them in your topic

# Step 2 #

Download aswMBR.exe to your desktop.

Double click the aswMBR.exe to run it

Click the "Scan" button to start scan
Posted Image

On completion of the scan click save log, save it to your desktop and post in your next reply
Posted Image

# Step 3 #

I need to see the log generated by MalwareBytes' Anti-Malware.

  • Reopen MalwareBytes' Anti-Malware.
  • Go to the tab Logs, and copy & paste the entire report on your next reply.
  • Ps: Post all the latest logs.


# Step 4 #

Logs I need to see in your next reply:



  • OTL.txt and Extras.txt logs.
  • AswMBR report.
  • MalwareBytes' Anti-Malware logs.

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