Jump to content

Welcome to Geeks to Go - Register now for FREE

Geeks To Go is a helpful hub, where thousands of volunteer geeks quickly serve friendly answers and support. Check out the forums and get free advice from the experts. Register now to gain access to all of our features, it's FREE and only takes one minute. Once registered and logged in, you will be able to create topics, post replies to existing threads, give reputation to your fellow members, get your own private messenger, post status updates, manage your profile and so much more.

Create Account How it Works
Photo

My first virus


  • Please log in to reply

#31
Ronald Bruns

Ronald Bruns

    Member

  • Topic Starter
  • Member
  • PipPip
  • 25 posts
We're sorry Jintan,

There are no logfiles to be found, in fact, the *\minidump\ directory doesn't exist at all.
We're meeting up tomorrow again, I'll give you the error-code and exact .dll filename if it helps at all.

I found a KB on Microsoft.com that explains the function / activation of the minidump-log and we will implement that tomorrow.
Also, it might be CCleaner is set to clean Windows Log Files, SORRY(!!!), we'll un-check that as well. Dumb and dumber... :(
The BSOD occurred only once, never before and not again since.



The only problems that still persist are:
- DNS cache can't be flushed.
- Media-players only load a tiny bit, then stops.
- System has trouble connecting wireless at first boot(s), but stays stable when it is connected, also after numerous reboots.


Thanks!
  • 0

Advertisements


#32
Jintan

Jintan

    Trusted Helper

  • Malware Removal
  • 904 posts
Right click My Computer. left click Manage, then click Device Manager. Click the + next to Network Adapters, then locate and double click on your wireless device.

Click the Details tab, use the drop down at the top to change the view to "Hardware Ids", then write down the entire top "PCI\VEN_...." that shows then, and post it back here in your next reply. Close that display, right click on your wireless network adapter in Device Manager, and select Uninstall. If it asks, don't have it delete the actual driver files.

Then reboot, and allow Windows to reinstall the wireless device. If it cannot, we can use that Hardware Ids to locate it to reinstall it.

Then try some of the things you are having trouble with with the wireless connection.
  • 0

#33
Ronald Bruns

Ronald Bruns

    Member

  • Topic Starter
  • Member
  • PipPip
  • 25 posts
Hi Jintan,


BSOD error code, hand-written by my uncle, so forgive us the typos:

xxxSTOP:
0x0000008E (0x0000005, 0xB.F05A2C6, 0xEB90181C, 0x000000)
igxp.dv32.dll - Address B.F.05A2C6, base at B.F.04F000, datestamp 47B6002D.


***


There was a WGAErrorLog.txt, as found in the Windows\Temp\ directory, before we did anything: (Created April 26 2012)
D446F964-596-80004005_D446F964-495-80004005_D446F964-596-80004005_D446F964-495-80004005_D446F964-596-80004005_D446F964-495-80004005_D446F964-596-80004005_D446F964-495-80004005_D446F964-596-80004005_D446F964-495-80004005_D446F964-596-80004005_D446F964-495-80004005_D446F964-596-80004005_D446F964-563-80004005_D446F964-596-80004005_D446F964-529-80004005_D446F964-596-80004005_D446F964-529-80004005_D446F964-596-80004005_D446F964-529-80004005_D446F964-596-80004005_D446F964-529-80004005


***


Here are the details you requested:
Device Manager -> Network -> Wireless -> ICIDU Wireless N Client Adapter:
Device_ID - USB\VID_0CF3&PID_7015\12345

Hardware_ID's - USB\Vid_0cf3&Pid_7015&Rev_0202 and USB\Vid_0cf3&Pid_7015

Service - AR9271

Class_InstallationProgram - NetCfgx.dll,NetClassInstaller


***


Test_01: (RE-INSTALLED WIRELESS>
-ACTIONS: Un-installed Wireless Adapter as instructed, shut down, took out adapter physically, rebooted. (No network, no errors)
Shut down, connected wireless adapter again, booted, new hardware found and automatically installed as Wireless Network Adapter 2.
Please note the number "2" Re-connected to router by entering key, network found.
-RESULTS: As before, DNS-cache can't be cleaned, slow to connect at random (especially in the beginning), Youtube video cache is filled after a few seconds. Essentially exactly as before.



Test_02: <LAN ONLY>
-ACTIONS: Un-installed Wireless again, shut down, disconnected adapter, booted, no errors, shut down. Reset router, connected LAN-cable, booted system.
LAN found, but troublesome, although I'm not sure the router was fully rebooted again. Connected as LAN.
-RESULTS: As before, DNS-cache can't be cleaned, slow to connect at random, Youtube plays only a few seconds.
We noticed a full HD (720/1080) video stops after 4/7 seconds, and 320 videos after about 20 seconds. Internet radio plays for more then 10 minutes but eventually also stops.



-RESTORED: Disconnected LAN, re-booted and shut down. Then re-installed Wireless, which was troublesome.
We reconnected it to another USB port then before, and it was not recognized by the system at boot. we had to hot-plug the adapter in the USB-port-used-before to get it recognized. It's an old system, so maybe it was a USB1.0 port, I'm not sure. The system now connects to "Wireless Network 3"


***


Questions:
1] Is it possible to permanently remove wireless connection 1, 2 & 3 in order to re-install Wireless 1?
2] Would it make a difference if we un-installed both network adapters, there is a LAN adapter (PCI / On-board) and a Wireless adapter (USB)? (We have the original drivers for the Dell LAN adapter and the Wireless drivers)


-Thanks

Edited by Ronald Bruns, 26 April 2012 - 09:36 AM.

  • 0

#34
Jintan

Jintan

    Trusted Helper

  • Malware Removal
  • 904 posts

Also, it might be CCleaner is set to clean Windows Log Files, SORRY(!!!), we'll un-check that as well.


Darn, yes. What a bad idea for CCleaner to set that as a default.

WGAErrorLog.txt, as found in the Windows\Temp\ directory


From a running program crash - produces those Send error reports to MS, which I assume really go nowhere. Should that occur, leave that error message open, go to that Temp folder, find the newest folder created (it will show in the Details in that error message), locate the .dmp file in that and copy/paste it somewhere else. Once you click Send or Don't Send that file is deleted.

Open Cat.exe again.

When CAT opens, click the left-side Fixes tab. Place a check next to:

Reset Default Services Start States

Then click Apply Checked Fixes, and agree to start the installer service. When it completes it's changes, click the upper left X and agree to close CAT. It will also open a log file - just close that for now.

Reboot, and check for change please.
  • 0

#35
Ronald Bruns

Ronald Bruns

    Member

  • Topic Starter
  • Member
  • PipPip
  • 25 posts
Thanks for the explanations Jintan,
There are no logs, or Windows-error-messages, maybe another setting inside WIndows?
Again, this system was a gift, no discs, and no idea about all the used settings during installation...
Anyways, the system itself is still stable, it is the internet connection that is buggy, so we're not too worried.
We'll look out for those *.dmp files though.


We tried the CAT.exe fix:
Results:

-Good: The DNS cache can be cleaned now, no more errors on repairing the connection, both on LAN and Wireless.

-Bad: The system has even more trouble connecting, and the connection is more random. Where it used to have trouble connecting but stayed connected, it now has trouble at total random every time.
-Bad: The system has even more trouble loading Youtube movies, all screens remain black now most of the times, or take ages to load. When the video does load, only 7 seconds of HD material is loaded, the gray bar under the video shoots to 100% and it hangs after about 7 seconds.
This occurs both in Chrome and IE8.

-Same: Updates, definitions and other (large) files alike connect and download, although slow and on-off-on-off-on-like most of the times.
They DO work though, it's so strange...


-Thanks
  • 0

#36
Jintan

Jintan

    Trusted Helper

  • Malware Removal
  • 904 posts
Let's take a look. Have an open Internet connection when doing this, but have any browsers closed.

Go to Start > Run and type:

cmd.exe

and ok. At the prompt copy/paste the following, pressing Enter after each:

cd\

ipconfig /all >C:\ipconfig.txt & start notepad C:\ipconfig.txt


A textbox will open - please copy paste those contents back here (this can also be found at C:\ipconfig.txt).
  • 0

#37
Ronald Bruns

Ronald Bruns

    Member

  • Topic Starter
  • Member
  • PipPip
  • 25 posts
Hi Jintan,

The system is now permanently connected to LAN, no more wireless.
Youtube / flash / internet-radio still doesn't work.

Here's the ipconfig.txt:




Windows IP-configuratie



Host-naam . . . . . . . . . . . .: mijnpc

Primair DNS-achtervoegsel. . . . .:

Knooppunttype: . . . . . . . . . .: onbekend

IP-routering ingeschakeld. . . . .: nee

WINS-proxy ingeschakeld . . . . . : nee



Ethernet-adapter LAN-verbinding:



Verbindingsspec. DNS-achtervoegsel:

Beschrijving . . . . . . . . . . .:

Broadcom NetXtreme 57xx Gigabit Controller

Fysiek adres. . . . . . . . . . . : 00-1A-A0-62-64-06

DHCP ingeshakeld. . . . . . . . . : ja

Autom. configuratie ingeschakeld. : ja

IP-adres. . . . . . . . . . . . . : 192.168.178.10

Subnetmasker. . . . . . . . . . . : 255.255.255.0

Standaardgateway. . . . . . . . . : 192.168.178.1

DHCP-server . . . . . . . . . . . : 192.168.178.1

DNS-servers . . . . . . . . . . . : 212.54.40.25

212.54.35.25

Lease verkregen . . . . . . . . . : dinsdag 1 mei 2012 15:57:59

Lease verlopen . . . . . . . . . : dinsdag 1 mei 2012 16:57:59



-Thanks
  • 0

#38
Jintan

Jintan

    Trusted Helper

  • Malware Removal
  • 904 posts
If both ethernet and wireless display the same issues (and this log looks okay), I am not sure about internet radio, but YouTube is flash player run.

Go here and download and run the actual Flash Player uninstaller for Windows. Reboot, then go here and download and install the latest version of that (be sure to uncheck that useless McAfee scan).

Reboot again, then check for improvement please.
  • 0

#39
Ronald Bruns

Ronald Bruns

    Member

  • Topic Starter
  • Member
  • PipPip
  • 25 posts
Hi Jintan,

Google Chrome is being a serious pain in the behind.

We un-installed every form of Flash / Google Chrome / Adobe, rebooted, installed Flash 11, rebooted again, tested youtube through IE8, it worked fine, then re-installed Google Chrome and now the Flash movies / radio is failing us again. They still work in IE8, but NOT in Google Chrome, the browser we prefer.

I think it has something to do with the multiple user-accounts or something, but we can't delete the \Tegeloramix\*.* or \Administrator\*.* account anymore, not through config-screen and not manually either. As if the Admini account uses them both???

Anyways, it seems you have pinpointed the issue, it's Flash all right, all the other things are working fine now.
Is there a "un-install Chrome on the whole system" tool?
I asked google already, but they didn't seem to like the question :P

-Thanks
  • 0

#40
Jintan

Jintan

    Trusted Helper

  • Malware Removal
  • 904 posts
You can try following the steps here to reset Google Chrome. I am not a great fan of Google software, so only know of it as much as needed related to malware. It also tends to leave it's updater services behind, regardless of how you uninstall it. Can't help but think Google does nothing by accident.

This system has the mistake of using the actual Administrator account as the primary account. Go to Control Panel - User Accounts, create a new Admin level account, reboot, and see if the Administrator account no longer shows. You will still be able to access it via Safe Mode to move personal files (see here, though the issue is not one of corruption).
  • 0

Advertisements







Similar Topics

0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users

As Featured On:

Microsoft Yahoo BBC MSN PC Magazine Washington Post HP