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DLL ERROR, possible virus or system issue?


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#1
ag9723

ag9723

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I attempted to update my flash player and received an error half way through installatioin not sure if it is a virus or just left over unresolved issue from a previous virus infection.

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#2
Macboatmaster

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1. Run a system file check
that is
Start - Windows button
type in search box
cmd
when that appears above, right click and click run as admin.
When the cmd window opens
type
cd \
that should take you to a C:\> prompt
type
sfc /scannow

it will indicate progress and report.
If errors found that could not be fixed run again and if still errors ONCE more please.
If they cannot be fixed the third time round they are not going to be.

Then try the download again.
If it still fails which is it please - flash player
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#3
ag9723

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it wasnt fixed, It is adobe flash player and not to long ago there was a virus on the computer so i dont know if that may have have affected the registry
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#4
Macboatmaster

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The operating system is 64 bit Windows - is it., as that is the flash you are trying to update/install

Go here
http://helpx.adobe.c...er-windows.html

use the appropriate uninstaller and then go here and install


http://get.adobe.com/flashplayer/
ensure you have the correct one and unless you want it, ensure you uncheck install Google toolbar
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#5
Macboatmaster

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ag9723


You asked for help on 29 March.
You replied just the once and since then we have not heard from you.
Would you kindly update your topic when you get chance.
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