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#1
Morrie1234

Morrie1234

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My home page changed from google and I keep getting popups all time with ads. What do you think caused this and how can I fix it?
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#2
Sujith S Menon

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Seems to be some infection on your system , which has changed the home page and is popping up ads on your system. Just run malware bytes on your system and delete the infected files, and reboot the computer. Set the home page as Google again and I am sure everything will be ok. Also please remember to paste the log created by malware bytes here so that I can have a look at it.
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#3
DonnaB

DonnaB

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@ Sujith S Menon,

Please do not offer any type of malware removal help outside the removal forum. As explained in our Terms of Use (TOU) section 3. c. it explains the following:

Because of the potential for harm, only staff members approved for malware removal are allowed to offer malware removal advice or reply to malware topics.


Thank you for complying to the rules.

@ Morrie1234:

Hi Morrie1234,

Welcome to Geeks to Go! :)

Please do not post any logs logs in this forum for the following reasons.

There's a possibility that you have some malware on your computer causing issues that we are not able to solve through means we can use here in the Tech Forums. I'd like to suggest that you read the 'Start Here' topic found HERE. With these self-help tools you have a high chance of fixing the problems on your own. If you are still having problems after following Step 3 of the guide, continue with Step 4 and 5 and post in the Malware Forum. If you are unable to run any programs, Please create a topic stating what you have tried so far and that you are unable to run any programs. Also, Please DO NOT post the logs in this thread.

If you are still having issues after the malware expert gives you a clean bill of health, please return to THIS thread and we will pursue other options to help you solve your current problem(s).
Add a link to this topic so that malware tech can see what steps have been taken here.

Thank you,

Donna :)

Edited by DonnaB, 31 March 2012 - 05:28 AM.

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