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Blue Screen of Death


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#1
HitmanB

HitmanB

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Hello,

I have a Windows XP that has been running progressively slower, until I finally got a blue screen of death. I checked the stickied topic to make sure you guys haven't posted a solution yet, but I didn't find anything. Here's the error message:

STOP: 0x0000008E (0xC0000005, 0xBF81254C, 0xEB751078, 0x00000000)

win32k.sys - Adress BF81254C base at BF800000, DateStamp 4d1dd63f

This was the first time I got a blue screen on this computer, and I have no idea what went wrong. It was turned on all day when it happened, I don't know if that might have something to do with it. Any help is much appreciated.
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#2
rockmilk

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Download BLUESCREENVIEW and install and run it to read the dump files created by windows.
Double click on BlueScreenView.exe file to run the program.
When scanning is done, go Edit>Select All.
Go File>Save Selected Items, and save the report as BSOD.txt.
Open BSOD.txt in Notepad, copy all content, and paste it into your next reply.

Would you please tell me which antivirus applications you have had previously on this machine any and all.The reason I ask is because some like to hang around after you uninstall via add remove programs and require the use of removal tools.




What kind of computer do you have exactly??Example Compaq presario c700


Download CCLEANER


Just DONT us the registry cleaner function of CCleaner unless you know what you are deleting exactly!!

Then open ccleaner hit the tools button then startup second one down below uninstall then in the bottom right hand corner of ccleaner hit save to text file.Save it to your desktop and post the startup.txt here in your next reply.


Hit the start button in lower left hand corner. Then in the run box type msconfig, then hit the services tab then put a check mark in hide microsoft services what is listed there,after hiding microsoft services?Please post back to us in a vertical list.

Please download MINITOOLBOX When the box opens click save file, save it to the desktop and run it.





Checkmark the following boxes:

List Last Ten Event Viewer Errors
List MiniDump Files
List Installed Programs
List Users, Partitions and Memory size
Click Go and post the result.
List Devices (Only Problems)

Hit Go Post Results in your reply to me.

Run sfc /scannow also run chkdsk /r Links explaining below.




chkdsk /r

sfc /scannow

IF THIS IS A DESKTOP Unplug the tower open up the side.Get can of compressed air and blow out the machine and reseat the ram modules video card etc,see video Plug it back in and see how it goes.WHILE YOU HAVE THE RAM AND VIDEO CARD OUT BLOW OUT THE SLOTS THAT THEY PLUG INTO.ALSO BLOW OUT THE HEAT SINK.SEE VIDEO




PLEASE READ CAREFULLY AND POST ALL INFORMATION REQUESTED!! :)

I want to make one thing very clear DO NOT use the registry cleaner function of ccleaner!!

Edited by rockmilk, 01 April 2012 - 06:21 AM.

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#3
HitmanB

HitmanB

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Thanks for the reply and sorry for the delay,

Here's all the information you requested:

MiniToolBox:




MiniToolBox by Farbar Version: 18-01-2012
Ran by Stevo (administrator) on 08-04-2012 at 13:21:46
Microsoft Windows XP Home Edition Service Pack 3 (X86)
Boot Mode: Normal
***************************************************************************

========================= Event log errors: ===============================

Application errors:
==================
Error: (04/07/2012 07:37:25 PM) (Source: crypt32) (User: )
Description: Failed auto update retrieval of third-party root list sequence number from: <http://www.download....uthrootseq.txt> with error: The specified server cannot perform the requested operation.

Error: (04/07/2012 07:37:25 PM) (Source: crypt32) (User: )
Description: Failed extract of third-party root list from auto update cab at: <http://www.download....uthrootstl.cab> with error: A required certificate is not within its validity period when verifying against the current system clock or the timestamp in the signed file.

Error: (04/07/2012 07:37:25 PM) (Source: crypt32) (User: )
Description: Failed auto update retrieval of third-party root list sequence number from: <http://www.download....uthrootseq.txt> with error: The specified server cannot perform the requested operation.

Error: (04/07/2012 07:37:25 PM) (Source: crypt32) (User: )
Description: Failed extract of third-party root list from auto update cab at: <http://www.download....uthrootstl.cab> with error: A required certificate is not within its validity period when verifying against the current system clock or the timestamp in the signed file.

Error: (04/07/2012 07:37:14 PM) (Source: crypt32) (User: )
Description: Failed auto update retrieval of third-party root list sequence number from: <http://www.download....uthrootseq.txt> with error: The specified server cannot perform the requested operation.

Error: (04/07/2012 07:37:14 PM) (Source: crypt32) (User: )
Description: Failed extract of third-party root list from auto update cab at: <http://www.download....uthrootstl.cab> with error: A required certificate is not within its validity period when verifying against the current system clock or the timestamp in the signed file.

Error: (04/07/2012 07:37:14 PM) (Source: crypt32) (User: )
Description: Failed auto update retrieval of third-party root list sequence number from: <http://www.download....uthrootseq.txt> with error: The specified server cannot perform the requested operation.

Error: (04/07/2012 07:37:14 PM) (Source: crypt32) (User: )
Description: Failed extract of third-party root list from auto update cab at: <http://www.download....uthrootstl.cab> with error: A required certificate is not within its validity period when verifying against the current system clock or the timestamp in the signed file.

Error: (04/07/2012 07:37:07 PM) (Source: crypt32) (User: )
Description: Failed auto update retrieval of third-party root list sequence number from: <http://www.download....uthrootseq.txt> with error: The specified server cannot perform the requested operation.

Error: (04/07/2012 07:37:07 PM) (Source: crypt32) (User: )
Description: Failed extract of third-party root list from auto update cab at: <http://www.download....uthrootstl.cab> with error: A required certificate is not within its validity period when verifying against the current system clock or the timestamp in the signed file.


System errors:
=============
Error: (04/08/2012 01:13:58 PM) (Source: RemoteAccess) (User: )
Description: Unable to add the interface {23F9AE4B-1B80-4C7E-B563-12664DEF7B5F} with the Router Manager for the IP protocol. The
following error occurred: Cannot complete this function.

Error: (04/08/2012 01:13:58 PM) (Source: RemoteAccess) (User: )
Description: Unable to add the interface {23F9AE4B-1B80-4C7E-B563-12664DEF7B5F} with the Router Manager for the IP protocol. The
following error occurred: Cannot complete this function.

Error: (04/07/2012 11:08:38 PM) (Source: RemoteAccess) (User: )
Description: Unable to add the interface {23F9AE4B-1B80-4C7E-B563-12664DEF7B5F} with the Router Manager for the IP protocol. The
following error occurred: Cannot complete this function.

Error: (04/07/2012 11:08:36 PM) (Source: RemoteAccess) (User: )
Description: Unable to add the interface {23F9AE4B-1B80-4C7E-B563-12664DEF7B5F} with the Router Manager for the IP protocol. The
following error occurred: Cannot complete this function.

Error: (04/07/2012 07:36:40 PM) (Source: RemoteAccess) (User: )
Description: Unable to add the interface {23F9AE4B-1B80-4C7E-B563-12664DEF7B5F} with the Router Manager for the IP protocol. The
following error occurred: Cannot complete this function.

Error: (04/07/2012 07:36:40 PM) (Source: RemoteAccess) (User: )
Description: Unable to add the interface {23F9AE4B-1B80-4C7E-B563-12664DEF7B5F} with the Router Manager for the IP protocol. The
following error occurred: Cannot complete this function.

Error: (04/06/2012 06:44:15 PM) (Source: RemoteAccess) (User: )
Description: Unable to add the interface {23F9AE4B-1B80-4C7E-B563-12664DEF7B5F} with the Router Manager for the IP protocol. The
following error occurred: Cannot complete this function.

Error: (04/06/2012 04:32:31 PM) (Source: Service Control Manager) (User: )
Description: The SQL Server VSS Writer service terminated unexpectedly. It has done this 1 time(s).

Error: (04/06/2012 04:09:35 PM) (Source: RemoteAccess) (User: )
Description: Unable to add the interface {23F9AE4B-1B80-4C7E-B563-12664DEF7B5F} with the Router Manager for the IP protocol. The
following error occurred: Cannot complete this function.

Error: (04/06/2012 04:08:26 PM) (Source: Service Control Manager) (User: )
Description: The SQL Server VSS Writer service hung on starting.


Microsoft Office Sessions:
=========================
Error: (04/07/2012 07:37:25 PM) (Source: crypt32)(User: )
Description: http://www.download....hrootseq.txtThe specified server cannot perform the requested operation.

Error: (04/07/2012 07:37:25 PM) (Source: crypt32)(User: )
Description: http://www.download....uthrootstl.cabA required certificate is not within its validity period when verifying against the current system clock or the timestamp in the signed file.

Error: (04/07/2012 07:37:25 PM) (Source: crypt32)(User: )
Description: http://www.download....hrootseq.txtThe specified server cannot perform the requested operation.

Error: (04/07/2012 07:37:25 PM) (Source: crypt32)(User: )
Description: http://www.download....uthrootstl.cabA required certificate is not within its validity period when verifying against the current system clock or the timestamp in the signed file.

Error: (04/07/2012 07:37:14 PM) (Source: crypt32)(User: )
Description: http://www.download....hrootseq.txtThe specified server cannot perform the requested operation.

Error: (04/07/2012 07:37:14 PM) (Source: crypt32)(User: )
Description: http://www.download....uthrootstl.cabA required certificate is not within its validity period when verifying against the current system clock or the timestamp in the signed file.

Error: (04/07/2012 07:37:14 PM) (Source: crypt32)(User: )
Description: http://www.download....hrootseq.txtThe specified server cannot perform the requested operation.

Error: (04/07/2012 07:37:14 PM) (Source: crypt32)(User: )
Description: http://www.download....uthrootstl.cabA required certificate is not within its validity period when verifying against the current system clock or the timestamp in the signed file.

Error: (04/07/2012 07:37:07 PM) (Source: crypt32)(User: )
Description: http://www.download....hrootseq.txtThe specified server cannot perform the requested operation.

Error: (04/07/2012 07:37:07 PM) (Source: crypt32)(User: )
Description: http://www.download....uthrootstl.cabA required certificate is not within its validity period when verifying against the current system clock or the timestamp in the signed file.


=========================== Installed Programs ============================

µTorrent (Version: 2.0.4)
32 Bit HP BiDi Channel Components Installer (Version: 1.1.0.2)
4Media PS3 Video Converter 6 (Version: 6.8.0.1101)
ABBYY FineReader 9.0 Sprint (Version: 9.01.513.58212)
Ad-Aware SE Personal (Version: 1.06)
Adobe Acrobat 7.0 Professional (Version: 7.1.0)
Adobe Bridge 1.0 (Version: 001.000.000)
Adobe Common File Installer (Version: 1.00.0000)
Adobe Creative Suite 2
Adobe Download Manager 2.0 (Remove Only) (Version: 2.0)
Adobe Flash Player 10 Plugin (Version: 10.2.152.26)
Adobe Flash Player ActiveX (Version: 9.0.124.0)
Adobe GoLive CS2 (Version: 8.0)
Adobe Help Center 1.0 (Version: 1.0.1)
Adobe Illustrator CS2 (Version: 12.000.000)
Adobe InDesign CS2 (Version: 004.000.000)
Adobe Photoshop 5.0 Limited Edition (Version: 5.0)
Adobe Photoshop Album 2.0 Starter Edition (Version: 2.00.100)
Adobe Photoshop CS2 (Version: 9.0)
Adobe Premiere 6.0 (Version: 6.0)
Adobe Reader 7.0.7 (Version: 7.0.7)
Adobe Stock Photos 1.0 (Version: 001.000.000)
Adobe SVG Viewer 3.0 (Version: 3.0)
Adobe Version Cue CS2 (Version: 2.0)
Advanced RealMedia Export Plug-in for Premiere 6.0
AIM 7
Alex2 v1.1
AOL Search
AOLIcon (Version: 1.00.0000)
Apple Application Support (Version: 1.0.1)
Apple Mobile Device Support (Version: 2.6.0.32)
Apple Software Update (Version: 2.1.1.116)
ATF
Audacity 1.2.6
Azar2
Banctec Service Agreement (Version: 1.10.0000)
Big Fish Games: Game Manager (Version: 2.0.1.46)
Bonjour (Version: 1.0.106)
Broadcom Management Programs (Version: 7.26.01)
CCleaner (Version: 3.11)
Chess Position Trainer 3.2 (Version: 3.2.0)
Chessmaster Challenge
Cleaner 5 EZ
Conexant D480 MDC V.9x Modem
Convert AVI to MP4
Cool Edit Pro 2.0
Creative Removable Disk Manager
Creative System Information
Creative Zen Vision M (Version: 1.0)
Critical Update for Windows Media Player 11 (KB959772)
Cumík - Tvoj virtuálny set-top box (Version: 1.0.3)
CustomerResearchQFolder (Version: 1.00.0000)
Dell Driver Reset Tool (Version: 1.02.0000)
Dell Media Experience (Version: 3.00)
Dell Picture Studio v3.0 (Version: 3.0.0)
Dell System Restore (Version: 2.00.0000)
DellSupport (Version: 6.0.3062)
Destination Component (Version: 090.000.091.086)
DeviceDiscovery (Version: 90.0.146.000)
DeviceManagementQFolder (Version: 1.00.0000)
DiamondCS ProcessGuard v3.500 (Version: 3.500)
Digital Line Detect (Version: 1.10)
DMDX (Version: 1.0.0.0)
Download Updater (AOL LLC)
DVD Decrypter (Remove Only)
DVD Shrink 3.2
E-MU USB Audio (Version: 1.0)
EarthLink setup files (Version: 2005.1.47.0)
EndNote 9 Volume License Edition (Version: 9.0.0.1425)
Epson Easy Photo Print 2 (Version: 2.2.0.0)
Epson Easy Photo Print Plug-in for PMB(Picture Motion Browser) (Version: 1.00.0000)
Epson Event Manager (Version: 2.40.0001)
EPSON Scan
EPSON SX125 Series Handbuch
ExpressFiles (Version: 2.0.0.0)
FeaturePad
Foxit Reader 5.1 (Version: 5.1.4.104)
Free Pascal 2.4.0
Get High Speed Internet! (Version: 1.00.0000)
Google Chrome (Version: 18.0.1025.151)
Google Earth (Version: 6.1.0.5001)
Google Toolbar for Internet Explorer (Version: 1.0.0)
Google Toolbar for Internet Explorer (Version: 7.3.2710.138)
Google Update Helper (Version: 1.3.21.111)
Google Updater (Version: 2.4.2432.1652)
Graphviz
GSview 4.7
HijackThis 2.0.2 (Version: 2.0.2)
HP Customer Participation Program 9.0 (Version: 9.0)
hp instant support (Version: 5.0.2.4.asst_classic.asst_install)
HP LaserJet M1522 MFP Series 4.0 (Version: 4.0)
HP Memories Disc (Version: 1.0.4.805)
HP Photo and Imaging 2.0 - All-in-One (Version: 1.10.0000)
HP Photo and Imaging 2.0 - All-in-One Drivers (Version: 1.10.0000)
HP Photo and Imaging 2.0 - hp psc 1200 series
hp psc 1200 series (Version: 1.10.0000)
HP Update (Version: 4.000.006.002)
hppFaxDrvM1522 (Version: 000.008.00033)
hppFonts (Version: 001.001.00056)
hppLJM1522 (Version: 002.101.00002)
hppManualsM1522 (Version: 002.103.00002)
hppscan3390 (Version: 001.102.00071)
hppscanM1522 (Version: 000.008.00085)
hppScanTo (Version: 002.102.00002)
hppTLBXFXM1522 (Version: 001.005.00007)
hppusgM1522 (Version: 000.000.00004)
HPSSupply (Version: 2.2.0.0000)
hpzTLBXFX (Version: 004.009.00140)
Icy Tower v1.4
IKEA Home Planner (Version: 1.9.7)
Intel® Extreme Graphics 2 Driver (Version: 6.14.10.4396)
Intel® PROSet/Wireless Software (Version: 9.00.0000)
Internet Explorer Default Page (Version: 1.00.03)
IrfanView (remove only) (Version: 4.27)
ISI ResearchSoft - Export Helper
iTunes (Version: 9.0.2.25)
Jasc Paint Shop Photo Album 5 (Version: 5.21)
Jasc Paint Shop Pro Studio, Dell Editon (Version: 1.01.0000)
Java™ 6 Update 15 (Version: 6.0.150)
JDownloader 0.9 (Version: 0.9)
Klabutong v1.1
Learn2 Player (Uninstall Only)
Lingea Lexicon 2002
Little Fighter 2 1.9c (Version: 1.9c)
LiveUpdate 3.0 (Symantec Corporation) (Version: 3.0.0.160)
M-Audio FastTrackUltra Driver 6.0.2 (x86) (Version: 6.0.2)
Macromedia Flash Player (Version: 7.0.19.0)
Malwarebytes' Anti-Malware
MarketResearch (Version: 90.0.146.000)
MATLAB 6.1
McAfee Personal Firewall Plus
McAfee SecurityCenter
McAfee VirusScan
McGill English Dictionary of Rhyme & Verse Perfect 2.0
mCore (Version: 1.19.0000)
mDrWiFi (Version: 1.19.0000)
mHlpDell (Version: 1.19.0000)
Microsoft .NET Framework 1.1 (Version: 1.1.4322)
Microsoft .NET Framework 1.1 Security Update (KB2416447)
Microsoft .NET Framework 1.1 Security Update (KB979906)
Microsoft .NET Framework 2.0 Service Pack 2 (Version: 2.2.30729)
Microsoft .NET Framework 3.0 Service Pack 2 (Version: 3.2.30729)
Microsoft .NET Framework 3.5 SP1
Microsoft .NET Framework 3.5 SP1 (Version: 3.5.30729)
Microsoft Compression Client Pack 1.0 for Windows XP (Version: 1)
Microsoft Digital Image Library 9 - Blocker (Version: 9.00.0000)
Microsoft Encarta Encyclopedia Standard 2005 (Version: 2005)
Microsoft Kernel-Mode Driver Framework Feature Pack 1.9
Microsoft Money 2005 (Version: 14)
Microsoft Office XP Professional with FrontPage (Version: 10.0.3520.0)
Microsoft Picture It! Library 10 (Version: 10.0.0612)
Microsoft Picture It! Premium 10 (Version: 10.0.0612)
Microsoft Plus! Digital Media Edition Installer (Version: 1.1.0.3514)
Microsoft Plus! Photo Story 2 LE (Version: 1.1.0.3463)
Microsoft Streets and Trips 2005 (Version: 12.00.07.1200)
Microsoft User-Mode Driver Framework Feature Pack 1.0
Microsoft Visual C++ 2005 Redistributable (Version: 8.0.59193)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.21022 (Version: 9.0.21022)
Microsoft Word 2002 (Version: 10.0.2627.01)
Microsoft Works (Version: 08.04.0623)
Microsoft Works 2005 Setup Launcher
Microsoft Works Suite Add-in for Microsoft Word (Version: 8.0.0.0000)
mIWA (Version: 1.19.0000)
mIWCA (Version: 1.19.0000)
mkv2vob (Version: 2.4.9)
mLogView (Version: 1.19.0000)
mMHouse (Version: 1.19.0000)
Mobipocket Creator 4.2 (Version: 4.2.41)
Mobipocket Reader 6.2 (Version: 6.2.608)
Modem Helper (Version: 2.31)
Mozilla Firefox 10.0.2 (x86 en-US) (Version: 10.0.2)
Mozilla Thunderbird (1.0.7) (Version: 1.0.7 (en))
mPfMgr (Version: 1.19.0000)
mPfWiz (Version: 1.19.0000)
mProSafe (Version: 9.00.0000)
mSSO (Version: 1.19.0000)
MSVC80_x86_v2 (Version: 1.0.3.0)
MSXML 4.0 SP2 (KB927978) (Version: 4.20.9841.0)
MSXML 4.0 SP2 (KB936181) (Version: 4.20.9848.0)
MSXML 4.0 SP2 (KB954430) (Version: 4.20.9870.0)
MSXML 4.0 SP2 (KB973688) (Version: 4.20.9876.0)
MSXML 6.0 Parser (KB933579) (Version: 6.10.1200.0)
mToolkit (Version: 1.19.0000)
mWlsSafe (Version: 9.00.0000)
mXML (Version: 1.19.0000)
MyWay Search Assistant (Version: 1.0.1)
mZConfig (Version: 1.19.0000)
Nero 6 Ultra Edition
NetWaiting (Version: 2.5.15)
NirSoft BlueScreenView
Nokia Connectivity Cable Driver (Version: 7.1.35.0)
Nokia PC Suite (Version: 7.1.50.2)
Octoshape add-in for Adobe Flash Player
OpenOffice.org Installer 1.0 (Version: 1.0.9221)
Opera 11.61 (Version: 11.61.1250)
OTSoft
PartyPoker (Version: 148)
PC Connectivity Solution (Version: 10.33.1.0)
PCIxx20 (Version: 1.01.0004)
PhonologyPad
Photo Click (Version: 1.0.0)
Photo Loader 2.2E
Picasa 2 (Version: 2.0)
Plus500
PowerDVD 5.5
PowerISO
PrimoPDF (Version: 2.0)
Product_Min_QFolder (Version: 1.00.0000)
PS3 Video 9 2.25 (Version: 2.25)
QuickTime (Version: 7.64.17.73)
RealPlayer
SAMSUNG Mobile Composite Device Software
Samsung Mobile Modem Device Software
SAMSUNG Mobile Modem Driver Set
Samsung Mobile phone USB driver Software
SAMSUNG Mobile USB Modem 1.0 Software
SAMSUNG Mobile USB Modem Software
Samsung New PC Studio (Version: 1.00.0000)
SAMSUNG USB Mobile Device Software
SamsungConnectivityCableDriver (Version: 6.83.6.2.1)
Scan (Version: 9.0.3.0)
SDL Trados 2006 Freelance (Version: 7.50.756)
Shockwave
Skype™ 4.0 (Version: 4.0.224)
SMPlayer 0.5.62
Sonic DLA (Version: 4.95)
Sonic MyDVD LE (Version: 6.1.1)
Sonic RecordNow Audio (Version: 2.0.0)
Sonic RecordNow Copy (Version: 2.0.0)
Sonic RecordNow Data (Version: 2.0.0)
Sonic Update Manager (Version: 3.0.0)
Sony Noise Reduction Plug-In 2.0e (Version: 2.0.444)
Sony Sound Forge 9.0 (Version: 9.0.297)
SopCast 3.2.9 (Version: 3.2.9)
SPSS 14.0 for Windows Graduate Student Version (Version: 14.0.0)
StreamTorrent 1.0
Suite Specific (Version: 2.0.0)
Symantec AntiVirus (Version: 10.1.396.0)
Synaptics Pointing Device Driver (Version: 7.10.11.0)
Texas Instruments PCIxx20 drivers. (Version: 1.01.0004)
The Off By One Web Browser
TheMuscleheadPlanner (Version: 1.0.0)
Transcriber 1.5.1
TuneUp360 (Version 7.0.2) (Version: 7.0.2)
TVAnts 1.0
Update for Microsoft .NET Framework 3.5 SP1 (KB963707) (Version: 1)
Update for Windows XP (KB2141007) (Version: 1)
Update for Windows XP (KB2345886) (Version: 1)
Update for Windows XP (KB2467659) (Version: 1)
Update for Windows XP (KB2541763) (Version: 1)
Update for Windows XP (KB951072-v2) (Version: 2)
Update for Windows XP (KB951978) (Version: 1)
Update for Windows XP (KB955759) (Version: 1)
Update for Windows XP (KB955839) (Version: 1)
Update for Windows XP (KB967715) (Version: 1)
Update for Windows XP (KB968389) (Version: 1)
Update for Windows XP (KB971029) (Version: 1)
Update for Windows XP (KB971737) (Version: 1)
Update for Windows XP (KB973687) (Version: 1)
Update for Windows XP (KB973815) (Version: 1)
Update for Windows XP (KB976749) (Version: 1)
Update for Windows XP (KB978207) (Version: 1)
Update for Windows XP (KB980182) (Version: 1)
URGE (Version: 1.0.8018.0)
Veetle TV 0.9.18 (Version: 0.9.18)
Viewpoint Media Player
VLC media player 0.9.6 (Version: 0.9.6)
VoiceOver Kit (Version: 1.20.128.0)
VoipDiscount (Version: 3.00 build 408)
WD Diagnostics (Version: 1.09.0002)
WebCyberCoach 3.2 Dell
WebFldrs XP (Version: 9.50.7523)
WebReg (Version: 90.0.146.000)
Windows Driver Package - MobileTop (sshpmdm) Modem (02/23/2007 2.5.0.0) (Version: 02/23/2007 2.5.0.0)
Windows Driver Package - MobileTop (sshpusb) USB (02/23/2007 2.5.0.0) (Version: 02/23/2007 2.5.0.0)
Windows Driver Package - Nokia Modem (03/15/2010 4.4) (Version: 03/15/2010 4.4)
Windows Driver Package - Nokia Modem (03/15/2010 7.01.0.6) (Version: 03/15/2010 7.01.0.6)
Windows Genuine Advantage v1.3.0254.0 (Version: 1.3.0254.0)
Windows Imaging Component (Version: 3.0.0.0)
Windows Media Format 11 runtime
Windows Media Player 10 (Version: 9.00.3636)
Windows PowerShell™ 1.0 (Version: 2)
Windows XP Service Pack 3 (Version: 20080414.031525)
WinRAR archiver
WinSCP 4.1.7 (Version: 4.1.7)
WinZip (Version: 9.0 SR-1 (6224))
Works Upgrade (Version: 8.0.0.0000)
X-Win32 6.0
X-Win32 8.0 (Version: 8.00.2162)
XML Paper Specification Shared Components Pack 1.0
Yahoo! Toolbar
ZenWriter (Version: 1.42)
Zipeg

========================= Devices: ================================

Name: Broadcom 440x 10/100 Integrated Controller
Description: Broadcom 440x 10/100 Integrated Controller
Class Guid: {4D36E972-E325-11CE-BFC1-08002BE10318}
Manufacturer: Broadcom
Service: bcm4sbxp
Problem: : This device is disabled. (Code 22)
Resolution: In Device Manager, click "Action", and then click "Enable Device". This starts the Enable Device wizard. Follow the instructions.


========================= Memory info: ===================================

Percentage of memory in use: 90%
Total physical RAM: 1006.42 MB
Available physical RAM: 95.52 MB
Total Pagefile: 2414.23 MB
Available Pagefile: 1502.23 MB
Total Virtual: 2047.88 MB
Available Virtual: 1975.66 MB

========================= Partitions: =====================================

1 Drive c: () (Fixed) (Total:70.42 GB) (Free:0.98 GB) NTFS

========================= Users: ========================================

User accounts for \\STEFAN

Administrator Guest HelpAssistant
Stevo SUPPORT_388945a0

========================= Minidump Files ==================================

No minidump file found

**** End of log ****




Blue screen of Death doesn't show anything. I installed the file and ran the .exe, and nothing showed up. It says 0 crashes at the bottom and doesn't list anything. I might've run CCleaner after the crash, since I already had it installed. Maybe that has something to do with it?

I have a Dell Inspiron 700m laptop.

This computer previously had a McAfee Antivirus program. Now the license is expired, so I only use the McAfee Firewall. The computer also has Symantec Antivirus (which I'm not sure is even working) and AdAware SE Personal.

Here's the CCleaner Startup information you requested:

Yes HKCU:Run ctfmon.exe C:\WINDOWS\system32\ctfmon.exe
Yes HKCU:Run DellSupport "C:\Program Files\DellSupport\DSAgnt.exe" /startup
Yes HKCU:Run E-MU USB Audio Control Panel "C:\Program Files\Creative Professional\E-MU USB Audio\EmuUsbAudioCP.exe"
Yes HKCU:Run swg "C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe"
Yes HKCU:Run uTorrent "C:\Program Files\uTorrent\uTorrent.exe"
Yes HKCU:Run !1_ProcessGuard_Startup "C:\Program Files\ProcessGuard\procguard.exe" -minimize
Yes HKCU:Run Aim "C:\Program Files\AIM7\aim.exe" /d locale=de-DE
Yes HKCU:Run Google Update "C:\Documents and Settings\Stevo\Local Settings\Application Data\Google\Update\GoogleUpdate.exe" /c
Yes HKCU:Run AutoStartNPSAgent C:\Program Files\Samsung\Samsung New PC Studio\NPSAgent.exe
No HKCU:Run BitComet "C:\Program Files\BitComet\BitComet.exe" /tray
No HKCU:Run msmsgs "C:\Program Files\Messenger\msmsgs.exe" /background
No HKCU:Run NBJ "C:\Program Files\Ahead\Nero BackItUp\NBJ.exe"
No HKCU:Run Skype "C:\Program Files\Skype\Phone\Skype.exe" /nosplash /minimized
No HKCU:Run GoogleToolbarNotifier C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
Yes HKLM:Run SynTPLpr C:\Program Files\Synaptics\SynTP\SynTPLpr.exe
Yes HKLM:Run SynTPEnh C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
Yes HKLM:Run IntelWireless C:\Program Files\Intel\Wireless\Bin\ifrmewrk.exe /tf Intel PROSet/Wireless
Yes HKLM:Run ISUSPM Startup C:\PROGRA~1\COMMON~1\INSTAL~1\UPDATE~1\ISUSPM.exe -startup
Yes HKLM:Run ISUSScheduler "C:\Program Files\Common Files\InstallShield\UpdateService\issch.exe" -start
Yes HKLM:Run MPFExe C:\PROGRA~1\McAfee.com\PERSON~1\MpfTray.exe
Yes HKLM:Run OASClnt C:\Program Files\McAfee.com\VSO\oasclnt.exe
Yes HKLM:Run igfxhkcmd C:\WINDOWS\system32\hkcmd.exe
Yes HKLM:Run igfxpers C:\WINDOWS\system32\igfxpers.exe
Yes HKLM:Run ccApp "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
Yes HKLM:Run vptray C:\PROGRA~1\SYMANT~1\VPTray.exe
Yes HKLM:Run TkBellExe "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
Yes HKLM:Run ToolBoxFX "C:\Program Files\Hewlett-Packard\ToolBoxFX\bin\HPTLBXFX.exe" /enum:on /alerts:on /notifications:on /fl:on /fr:on /appData:on /tmcp:on
Yes HKLM:Run MCUpdateExe c:\PROGRA~1\mcafee.com\agent\mcupdate.exe
Yes HKLM:Run Adobe Version Cue CS2 C:\Program Files\Adobe\Adobe Version Cue CS2\ControlPanel\VersionCueCS2Tray.exe
Yes HKLM:Run MCAgentExe c:\PROGRA~1\mcafee.com\agent\McAgent.exe
Yes HKLM:Run !1_pgaccount "C:\Program Files\ProcessGuard\pgaccount.exe"
Yes HKLM:Run QuickTime Task "C:\Program Files\QuickTime\QTTask.exe" -atboottime
Yes HKLM:Run M-Audio Taskbar Icon C:\WINDOWS\system32\M-AudioTaskBarIcon.exe
Yes HKLM:Run EEventManager "C:\Program Files\Epson Software\Event Manager\EEventManager.exe"
Yes HKLM:Run NPSStartup
Yes HKLM:Run ExpressFiles "C:\Program Files\ExpressFiles\ExpressFiles.exe" -tray
No HKLM:Run Acrotray "C:\Program Files\Adobe\Adobe Acrobat 7.0\Distillr\Acrotray.exe"
No HKLM:Run VersionCueCS2Tray "C:\Program Files\Adobe\Adobe Version Cue CS2\ControlPanel\VersionCueCS2Tray.exe"
No HKLM:Run tfswctrl C:\WINDOWS\system32\dla\tfswctrl.exe
No HKLM:Run DMXLauncher C:\Program Files\Dell\Media Experience\DMXLauncher.exe
No HKLM:Run DVDLauncher "C:\Program Files\CyberLink\PowerDVD\DVDLauncher.exe"
No HKLM:Run HPWuSchd2 C:\Program Files\Hewlett-Packard\HP Software Update\HPWuSchd2.exe
No HKLM:Run " "C:\Program Files\Hewlett-Packard\HP UT\bin\hppusg.exe" "C:\Program Files\Hewlett-Packard\HP UT\"
No HKLM:Run igfxtray C:\WINDOWS\system32\igfxtray.exe
No HKLM:Run iTunesHelper "C:\Program Files\iTunes\iTunesHelper.exe"
No HKLM:Run Malwarebytes Anti-Malware (reboot) "C:\Program Files\Malwarebytes' Anti-Malware\mbam.exe" /runcleanupscript
No HKLM:Run mcagent c:\PROGRA~1\mcafee.com\agent\mcagent.exe
No HKLM:Run mcupdate c:\PROGRA~1\mcafee.com\agent\mcupdate.exe
No HKLM:Run NeroCheck C:\WINDOWS\system32\NeroCheck.exe
No HKLM:Run PWRISOVM C:\Program Files\PowerISO\PWRISOVM.EXE
No HKLM:Run QTTask "C:\Program Files\QuickTime\QTTask.exe" -atboottime
No HKLM:Run jusched "C:\Program Files\Java\jre6\bin\jusched.exe"
No HKLM:Run UpdReg C:\WINDOWS\UpdReg.EXE
No HKLM:Run VirusScan Online C:\Program Files\McAfee.com\VSO\mcvsshld.exe
No HKLM:Run mcmnhdlr "C:\PROGRA~1\McAfee.com\VSO\mcmnhdlr.exe" /checktask
Yes Startup Common Adobe Acrobat Speed Launcher.lnk C:\WINDOWS\Installer\{AC76BA86-1033-0000-7760-100000000002}\SC_Acrobat.exe
Yes Startup Common Adobe Gamma.lnk C:\Program Files\Common Files\Adobe\Calibration\Adobe Gamma Loader.exe
Yes Startup Common Adobe Reader Speed Launch.lnk C:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe
Yes Startup Common Digital Line Detect.lnk C:\Program Files\Digital Line Detect\DLG.exe
Yes Startup Common McAfee Security Scan.lnk C:\Program Files\McAfee Security Scan\1.0.150\SSScheduler.exe
No Startup Common hp psc 1000 series.lnk C:\PROGRA~1\HEWLET~1\DIGITA~1\bin\hpohmr08.exe
No Startup Common Microsoft Office.lnk C:\PROGRA~1\MI1933~1\Office10\OSA.EXE
No Startup Common Photo Loader supervisory.lnk C:\PROGRA~1\CASIO\PHOTOL~1\Plauto.exe


Here's a list of the processes listed in msconfig:

ABBYY FineReader 9.0 Sprint Licensing Service
Adobe LM Service
Adobe Version CUe CS2
Apple Mobile Device
Bonjour-Dienst
CareMon
Symantec Event Manager
Symanted Settings Manager
DiamondCS ProcessGuard Service v3.500
Symantec Antivirus Definition Watcher
DSBrokerService
E-MU Audio Service
EvtEng
FsUsbExService
Google Update Service (gupdate)
Google Update Service (gupdatem)
Google Software Updater
InstallDriver Table Manager
Windows CardSpace
iPod-Dienst
Java Quick Starter
LiveUpdate
McAfee WSC Integration
McAfee.com McShield
McAfee Task Scheduler
McAfee SecurityCenter Update Manager
McAfee Personal Firewall Service
SQL Server (SQLEXPRESS)
RegSrvc
Spectrum24 Event Monitor
SavRoam
Symantec SPBBCSvc
SQL Server VSS Writer
Symantec Antivirus
WLANKEEPER
Windows Media Player Network Sharing Service

I did both command prompt functions (chkdisc, scannow). The scannow is finished and I had to schedule the chkdisc for the next time I restart the computer, which will be right after I finish typing this.

The computer has been running very slowly this week, and has restarted on it's own 2 times.

Thanks again.
  • 0

#4
rockmilk

rockmilk

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Ok Let see if we cant get you going back on the right track.

Open Ccleaner and disable the entries listed below.


Yes HKCU:Run ctfmon.exe C:\WINDOWS\system32\ctfmon.exe
Yes HKCU:Run DellSupport "C:\Program Files\DellSupport\DSAgnt.exe" /startup

Yes HKCU:Run swg "C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe"
Yes HKCU:Run uTorrent "C:\Program Files\uTorrent\uTorrent.exe"
Yes HKCU:Run !1_ProcessGuard_Startup "C:\Program Files\ProcessGuard\procguard.exe" -minimize
Yes HKCU:Run Aim "C:\Program Files\AIM7\aim.exe" /d locale=de-DE
Yes HKCU:Run Google Update "C:\Documents and Settings\Stevo\Local Settings\Application Data\Google\Update\GoogleUpdate.exe" /c
Yes HKCU:Run AutoStartNPSAgent C:\Program Files\Samsung\Samsung New PC Studio\NPSAgent.exe

Yes HKLM:Run ISUSPM Startup C:\PROGRA~1\COMMON~1\INSTAL~1\UPDATE~1\ISUSPM.exe -startup
Yes HKLM:Run ISUSScheduler "C:\Program Files\Common Files\InstallShield\UpdateService\issch.exe" -start
Yes HKLM:Run MPFExe C:\PROGRA~1\McAfee.com\PERSON~1\MpfTray.exe
Yes HKLM:Run OASClnt C:\Program Files\McAfee.com\VSO\oasclnt.exe
Yes HKLM:Run igfxhkcmd C:\WINDOWS\system32\hkcmd.exe
Yes HKLM:Run igfxpers C:\WINDOWS\system32\igfxpers.exe
Yes HKLM:Run TkBellExe "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
Yes HKLM:Run ToolBoxFX "C:\Program Files\Hewlett-Packard\ToolBoxFX\bin\HPTLBXFX.exe" /enum:on /alerts:on /notifications:on /fl:on /fr:on /appData:on /tmcp:on
Yes HKLM:Run MCUpdateExe c:\PROGRA~1\mcafee.com\agent\mcupdate.exe
Yes HKLM:Run Adobe Version Cue CS2 C:\Program Files\Adobe\Adobe Version Cue CS2\ControlPanel\VersionCueCS2Tray.exe
Yes HKLM:Run MCAgentExe c:\PROGRA~1\mcafee.com\agent\McAgent.exe
Yes HKLM:Run !1_pgaccount "C:\Program Files\ProcessGuard\pgaccount.exe"
Yes HKLM:Run QuickTime Task "C:\Program Files\QuickTime\QTTask.exe" -atboottime
Yes HKLM:Run M-Audio Taskbar Icon C:\WINDOWS\system32\M-AudioTaskBarIcon.exe
Yes HKLM:Run EEventManager "C:\Program Files\Epson Software\Event Manager\EEventManager.exe"
Yes HKLM:Run NPSStartup
Yes HKLM:Run ExpressFiles "C:\Program Files\ExpressFiles\ExpressFiles.exe" -tray
Yes Startup Common Adobe Acrobat Speed Launcher.lnk C:\WINDOWS\Installer\{AC76BA86-1033-0000-7760-100000000002}\SC_Acrobat.exe
Yes Startup Common Adobe Gamma.lnk C:\Program Files\Common Files\Adobe\Calibration\Adobe Gamma Loader.exe
Yes Startup Common Adobe Reader Speed Launch.lnk C:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe
Yes Startup Common Digital Line Detect.lnk C:\Program Files\Digital Line Detect\DLG.exe
Yes Startup Common McAfee Security Scan.lnk C:\Program Files\McAfee Security Scan\1.0.150\SSScheduler.exe


Download Autoruns and Autorunsc unzip Autoruns to your desktop run it.See any entries that read file not found when you see them right click and select delete do this only for the entries that read file not found also uncheck any scheduled task that are set to run on your machine,close the program.
http://download.sysi...es/Autoruns.zip

Hit start button at lower left hand corner of the screen.Then in the run box type services.msc. Find the service listed below,one at a time. left click it once you should have the option to either stop the service or restart it , stop the service then right click selected service select properties then change the startup type to manual then left click apply and move on to the next service.If the service is stopped and the startup type is manual then do nothing.


Adobe LM Service
Adobe Version CUe CS2
Apple Mobile Device
Bonjour-Dienst
Google Update Service (gupdate)
Google Update Service (gupdatem)
Google Software Updater
InstallDriver Table Manager (set this service to disabled)
Windows CardSpace
iPod-Dienst
Java Quick Starter
McAfee WSC Integration
McAfee.com McShield
McAfee Task Scheduler
McAfee SecurityCenter Update Manager
McAfee Personal Firewall Service
Windows Media Player Network Sharing Service


Make sure and stop the above services prior to setting to manual


Uninstall the programs listed below.

Ad-Aware SE Personal (Version: 1.06)
Java™ 6 Update 15 (Version: 6.0.150)

Get a new copy of java here.
http://java.com/en/

Run the Mcafee and Norton Removal tools.

http://majorgeeks.co...Tool_d5420.html

http://majorgeeks.co...ad.php?det=4749

Install either Avast free Or Avira Free.

http://www.avast.com/download-software

http://www.avira.com...-free-antivirus

Please run TFC.EXE http://www.geekstogo...er-by-oldtimer/

Edited by rockmilk, 08 April 2012 - 09:10 AM.

  • 0

#5
happyrock

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if this is true...

1 Drive c: () (Fixed) (Total:70.42 GB) (Free:0.98 GB) NTFS

this would be a large part of your problem...you need at least 15 % free space

click on computer...get a screenshot and post it
  • 0

#6
rockmilk

rockmilk

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With what happy rock has said please view the link below.
http://www.tacktech....ay.cfm?ttid=365
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