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McAfee Firewall and Real Time Scanning won't run


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#1
Lampare

Lampare

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I am running Windows 7 on my relatively new desktop PC. I am using McAfee Security Suite (full version, purchased)for malware protection. Last week I started getting a security alert telling me that my firewall and real time scanning wasn't running. I followed the prompts to restart the services several times, but the services will not restart. I suspect I have contrated a virus or other form of malware. I have run OTL. The log is listed below:

OTL logfile created on: 4/1/2012 9:01:54 PM - Run 1
OTL by OldTimer - Version 3.2.39.2 Folder = C:\Users\quickmatch\Downloads
64bit- Home Premium Edition Service Pack 1 (Version = 6.1.7601) - Type = NTWorkstation
Internet Explorer (Version = 9.0.8112.16421)
Locale: 00000409 | Country: United States | Language: ENU | Date Format: M/d/yyyy

5.91 Gb Total Physical Memory | 4.33 Gb Available Physical Memory | 73.16% Memory free
11.83 Gb Paging File | 10.09 Gb Available in Paging File | 85.33% Paging File free
Paging file location(s): ?:\pagefile.sys [binary data]

%SystemDrive% = C: | %SystemRoot% = C:\Windows | %ProgramFiles% = C:\Program Files (x86)
Drive C: | 915.41 Gb Total Space | 872.40 Gb Free Space | 95.30% Space Free | Partition Type: NTFS
Drive I: | 968.25 Mb Total Space | 914.30 Mb Free Space | 94.43% Space Free | Partition Type: FAT

Computer Name: HAL2011 | User Name: quickmatch | Logged in as Administrator.
Boot Mode: Normal | Scan Mode: Current user | Quick Scan | Include 64bit Scans
Company Name Whitelist: On | Skip Microsoft Files: On | No Company Name Whitelist: On | File Age = 30 Days

========== Processes (SafeList) ==========

PRC - [2012/04/01 21:01:23 | 000,593,920 | ---- | M] (OldTimer Tools) -- C:\Users\quickmatch\Downloads\OTL.exe
PRC - [2012/02/28 23:34:36 | 000,250,016 | ---- | M] (Adobe Systems, Inc.) -- C:\Windows\SysWOW64\Macromed\Flash\FlashUtil11f_ActiveX.exe
PRC - [2012/01/13 14:53:18 | 000,652,360 | ---- | M] (Malwarebytes Corporation) -- C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamservice.exe
PRC - [2012/01/13 14:53:18 | 000,460,872 | ---- | M] (Malwarebytes Corporation) -- C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamgui.exe
PRC - [2011/08/25 18:53:00 | 000,013,672 | ---- | M] (Intuit Inc.) -- C:\Program Files (x86)\Common Files\Intuit\Update Service v4\IntuitUpdateService.exe
PRC - [2011/07/27 07:06:44 | 000,267,488 | ---- | M] () -- C:\Program Files (x86)\StartNow Toolbar\ToolbarUpdaterService.exe
PRC - [2011/02/22 13:02:16 | 000,120,104 | ---- | M] (CyberLink Corp.) -- C:\Program Files (x86)\Acer\clear.fi\MVP\clear.fiAgent.exe
PRC - [2011/02/22 13:01:38 | 000,169,352 | ---- | M] () -- C:\Program Files (x86)\Acer\clear.fi\MVP\.\Kernel\DMR\DMREngine.exe
PRC - [2011/02/18 19:21:22 | 000,177,448 | ---- | M] (CyberLink Corp.) -- C:\Program Files (x86)\Acer\clear.fi\Movie\clear.fiMovieService.exe
PRC - [2011/02/01 01:24:42 | 002,656,280 | ---- | M] (Intel Corporation) -- C:\Program Files (x86)\Intel\Intel® Management Engine Components\UNS\UNS.exe
PRC - [2011/02/01 01:24:40 | 000,326,168 | ---- | M] (Intel Corporation) -- C:\Program Files (x86)\Intel\Intel® Management Engine Components\LMS\LMS.exe
PRC - [2011/01/31 16:55:14 | 000,244,624 | ---- | M] (Acer Incorporated) -- C:\Program Files\Acer\Acer Updater\UpdaterService.exe
PRC - [2011/01/18 21:08:08 | 000,620,136 | ---- | M] () -- C:\Program Files (x86)\Acer\Hotkey Utility\HotkeyUtility.exe
PRC - [2010/11/06 02:54:22 | 000,013,336 | ---- | M] (Intel Corporation) -- C:\Program Files (x86)\Intel\Intel® Rapid Storage Technology\IAStorDataMgrSvc.exe
PRC - [2010/11/06 02:54:20 | 000,283,160 | ---- | M] (Intel Corporation) -- C:\Program Files (x86)\Intel\Intel® Rapid Storage Technology\IAStorIcon.exe
PRC - [2010/09/27 22:00:56 | 000,340,336 | ---- | M] (Egis Technology Inc.) -- C:\Program Files (x86)\EgisTec MyWinLockerSuite\x86\SuiteTray.exe
PRC - [2010/09/17 19:10:16 | 000,407,920 | ---- | M] (Egis Technology Inc.) -- C:\Program Files (x86)\EgisTec IPS\PmmUpdate.exe
PRC - [2010/09/17 19:10:02 | 000,201,584 | ---- | M] (Egis Technology Inc.) -- C:\Program Files (x86)\EgisTec IPS\EgisUpdate.exe
PRC - [2010/05/04 15:07:22 | 000,503,080 | ---- | M] (Nero AG) -- C:\Program Files (x86)\Nero\Update\NASvc.exe
PRC - [2010/03/18 13:16:28 | 000,130,384 | ---- | M] (Microsoft Corporation) -- C:\Windows\Microsoft.NET\Framework\v4.0.30319\mscorsvw.exe
PRC - [2010/01/08 09:21:22 | 000,023,584 | ---- | M] (Acer Incorporated) -- C:\Program Files (x86)\Acer\Registration\GREGsvc.exe
PRC - [2009/12/09 05:24:16 | 000,076,320 | ---- | M] () -- C:\OEM\USBDECTION\USBS3S4Detection.exe


========== Modules (No Company Name) ==========

MOD - [2012/02/18 17:28:53 | 000,475,648 | ---- | M] () -- C:\Windows\assembly\NativeImages_v2.0.50727_32\IAStorUtil\bc264c7dba2096c2c88080090bf42600\IAStorUtil.ni.dll
MOD - [2012/02/18 17:24:51 | 000,771,584 | ---- | M] () -- C:\Windows\assembly\NativeImages_v2.0.50727_32\System.Runtime.Remo#\a1c4a635721f85bef0ea4194b888b871\System.Runtime.Remoting.ni.dll
MOD - [2012/02/18 17:24:34 | 012,433,408 | ---- | M] () -- C:\Windows\assembly\NativeImages_v2.0.50727_32\System.Windows.Forms\6c51e152e7404188914c9fa4d8503ff9\System.Windows.Forms.ni.dll
MOD - [2012/02/18 17:24:29 | 001,587,200 | ---- | M] () -- C:\Windows\assembly\NativeImages_v2.0.50727_32\System.Drawing\ab87129c2b603f218e4aa5300c9b1bdd\System.Drawing.ni.dll
MOD - [2012/02/18 17:24:21 | 003,347,968 | ---- | M] () -- C:\Windows\assembly\NativeImages_v2.0.50727_32\WindowsBase\47b9e7f070271ff50f988f75ea68fa3e\WindowsBase.ni.dll
MOD - [2012/02/18 17:24:17 | 005,453,312 | ---- | M] () -- C:\Windows\assembly\NativeImages_v2.0.50727_32\System.Xml\9866d1f6178e1cde25642f1ac293ff8d\System.Xml.ni.dll
MOD - [2012/02/18 17:24:14 | 000,971,264 | ---- | M] () -- C:\Windows\assembly\NativeImages_v2.0.50727_32\System.Configuration\e620323cacb5b6bfd93fd28d263440e4\System.Configuration.ni.dll
MOD - [2012/02/18 17:24:13 | 007,967,232 | ---- | M] () -- C:\Windows\assembly\NativeImages_v2.0.50727_32\System\faf4e8730ecbd07570111bb7c3b20565\System.ni.dll
MOD - [2011/10/15 16:48:47 | 000,014,336 | ---- | M] () -- C:\Windows\assembly\NativeImages_v2.0.50727_32\IAStorCommon\6aef03034d33721bfbd588d9d7fffe60\IAStorCommon.ni.dll
MOD - [2011/10/14 07:45:16 | 011,490,304 | ---- | M] () -- C:\Windows\assembly\NativeImages_v2.0.50727_32\mscorlib\a1a82db68b3badc7c27ea1f6579d22c5\mscorlib.ni.dll
MOD - [2011/02/22 13:01:38 | 000,206,216 | ---- | M] () -- C:\Program Files (x86)\Acer\clear.fi\MVP\Kernel\DMR\CLNetMediaDMA.dll
MOD - [2011/02/22 13:01:38 | 000,169,352 | ---- | M] () -- C:\Program Files (x86)\Acer\clear.fi\MVP\.\Kernel\DMR\DMREngine.exe
MOD - [2011/01/18 21:08:08 | 000,620,136 | ---- | M] () -- C:\Program Files (x86)\Acer\Hotkey Utility\HotkeyUtility.exe
MOD - [2011/01/18 21:08:04 | 000,151,656 | ---- | M] () -- C:\Program Files (x86)\Acer\Hotkey Utility\HotkeyHook.dll
MOD - [2009/08/05 10:45:04 | 000,106,312 | ---- | M] () -- C:\Program Files (x86)\Microsoft Office\OFFICE11\OUTLCTL.DLL


========== Win32 Services (SafeList) ==========

SRV:64bit: - [2011/10/18 18:01:08 | 000,502,032 | ---- | M] (McAfee, Inc.) [On_Demand | Stopped] -- C:\Program Files\McAfee\VirusScan\mcods.exe -- (McODS)
SRV:64bit: - [2011/10/18 15:32:28 | 000,161,168 | ---- | M] (McAfee, Inc.) [Auto | Stopped] -- C:\Windows\SysNative\mfevtps.exe -- (mfevtp)
SRV:64bit: - [2011/10/18 15:23:24 | 000,208,536 | ---- | M] () [Auto | Stopped] -- C:\Program Files\Common Files\McAfee\SystemCore\\mfefire.exe -- (mfefire)
SRV:64bit: - [2011/10/18 15:23:06 | 000,199,272 | ---- | M] () [Auto | Stopped] -- C:\Program Files\Common Files\McAfee\SystemCore\\mcshield.exe -- (McShield)
SRV:64bit: - [2011/01/31 16:55:14 | 000,244,624 | ---- | M] (Acer Incorporated) [Auto | Running] -- C:\Program Files\Acer\Acer Updater\UpdaterService.exe -- (Live Updater Service)
SRV:64bit: - [2011/01/27 19:28:20 | 000,249,936 | ---- | M] (McAfee, Inc.) [Auto | Stopped] -- C:\Program Files\Common Files\McAfee\McSvcHost\McSvHost.exe -- (MSK80Service)
SRV:64bit: - [2011/01/27 19:28:20 | 000,249,936 | ---- | M] (McAfee, Inc.) [Auto | Stopped] -- C:\Program Files\Common Files\McAfee\McSvcHost\McSvHost.exe -- (McProxy)
SRV:64bit: - [2011/01/27 19:28:20 | 000,249,936 | ---- | M] (McAfee, Inc.) [Auto | Stopped] -- C:\Program Files\Common Files\McAfee\McSvcHost\McSvHost.exe -- (McNASvc)
SRV:64bit: - [2011/01/27 19:28:20 | 000,249,936 | ---- | M] (McAfee, Inc.) [Auto | Running] -- C:\Program Files\Common Files\McAfee\McSvcHost\McSvHost.exe -- (McNaiAnn)
SRV:64bit: - [2011/01/27 19:28:20 | 000,249,936 | ---- | M] (McAfee, Inc.) [Auto | Running] -- C:\Program Files\Common Files\McAfee\McSvcHost\McSvHost.exe -- (mcmscsvc)
SRV:64bit: - [2011/01/27 19:28:20 | 000,249,936 | ---- | M] (McAfee, Inc.) [Auto | Stopped] -- C:\Program Files\Common Files\McAfee\McSvcHost\McSvHost.exe -- (McMPFSvc)
SRV:64bit: - [2011/01/27 19:28:20 | 000,249,936 | ---- | M] (McAfee, Inc.) [Auto | Running] -- C:\Program Files\Common Files\McAfee\McSvcHost\McSvHost.exe -- (McAfee SiteAdvisor Service)
SRV:64bit: - [2010/09/22 21:10:10 | 000,057,184 | ---- | M] (Microsoft Corporation) [Disabled | Stopped] -- C:\Program Files\Windows Live\Mesh\wlcrasvc.exe -- (wlcrasvc)
SRV:64bit: - [2009/07/13 21:41:27 | 001,011,712 | ---- | M] (Microsoft Corporation) [On_Demand | Stopped] -- C:\Program Files\Windows Defender\MpSvc.dll -- (WinDefend)
SRV - [2012/01/13 14:53:18 | 000,652,360 | ---- | M] (Malwarebytes Corporation) [Auto | Running] -- C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamservice.exe -- (MBAMService)
SRV - [2011/08/25 18:53:00 | 000,013,672 | ---- | M] (Intuit Inc.) [Auto | Running] -- C:\Program Files (x86)\Common Files\Intuit\Update Service v4\IntuitUpdateService.exe -- (IntuitUpdateServiceV4)
SRV - [2011/07/27 07:06:44 | 000,267,488 | ---- | M] () [Auto | Running] -- C:\Program Files (x86)\StartNow Toolbar\ToolbarUpdaterService.exe -- (Updater Service for StartNow Toolbar)
SRV - [2011/02/01 01:24:42 | 002,656,280 | ---- | M] (Intel Corporation) [Auto | Running] -- C:\Program Files (x86)\Intel\Intel® Management Engine Components\UNS\UNS.exe -- (UNS) Intel®
SRV - [2011/02/01 01:24:40 | 000,326,168 | ---- | M] (Intel Corporation) [Auto | Running] -- C:\Program Files (x86)\Intel\Intel® Management Engine Components\LMS\LMS.exe -- (LMS) Intel®
SRV - [2010/11/06 02:54:22 | 000,013,336 | ---- | M] (Intel Corporation) [Auto | Running] -- C:\Program Files (x86)\Intel\Intel® Rapid Storage Technology\IAStorDataMgrSvc.exe -- (IAStorDataMgrSvc) Intel®
SRV - [2010/09/27 21:09:54 | 000,172,912 | ---- | M] (Egis Technology Inc. ) [On_Demand | Stopped] -- C:\Program Files (x86)\Common Files\EgisTec\Services\EgisTicketService.exe -- (EgisTec Ticket Service)
SRV - [2010/06/01 18:31:28 | 002,804,568 | ---- | M] (Symantec Corporation) [Auto | Running] -- C:\Program Files (x86)\Symantec\Norton Online Backup\NOBuAgent.exe -- (NOBU)
SRV - [2010/05/04 15:07:22 | 000,503,080 | ---- | M] (Nero AG) [Auto | Running] -- C:\Program Files (x86)\Nero\Update\NASvc.exe -- (NAUpdate) @C:\Program Files (x86)
SRV - [2010/03/18 13:16:28 | 000,130,384 | ---- | M] (Microsoft Corporation) [Auto | Running] -- C:\Windows\Microsoft.NET\Framework\v4.0.30319\mscorsvw.exe -- (clr_optimization_v4.0.30319_32)
SRV - [2010/01/08 09:21:22 | 000,023,584 | ---- | M] (Acer Incorporated) [Auto | Running] -- C:\Program Files (x86)\Acer\Registration\GREGsvc.exe -- (GREGService)
SRV - [2009/12/09 05:24:16 | 000,076,320 | ---- | M] () [Auto | Running] -- C:\OEM\USBDECTION\USBS3S4Detection.exe -- (USBS3S4Detection)
SRV - [2009/06/10 17:23:09 | 000,066,384 | ---- | M] (Microsoft Corporation) [Disabled | Stopped] -- C:\Windows\Microsoft.NET\Framework\v2.0.50727\mscorsvw.exe -- (clr_optimization_v2.0.50727_32)


========== Driver Services (SafeList) ==========

DRV:64bit: - [2011/12/10 15:24:08 | 000,023,152 | ---- | M] (Malwarebytes Corporation) [File_System | On_Demand | Running] -- C:\Windows\SysNative\drivers\mbam.sys -- (MBAMProtector)
DRV:64bit: - [2011/10/15 14:16:16 | 000,647,080 | ---- | M] (McAfee, Inc.) [Kernel | Boot | Stopped] -- C:\Windows\SysNative\drivers\mfehidk.sys -- (mfehidk)
DRV:64bit: - [2011/10/15 14:16:16 | 000,481,768 | ---- | M] (McAfee, Inc.) [Kernel | On_Demand | Stopped] -- C:\Windows\SysNative\drivers\mfefirek.sys -- (mfefirek)
DRV:64bit: - [2011/10/15 14:16:16 | 000,284,648 | ---- | M] (McAfee, Inc.) [Kernel | Boot | Running] -- C:\Windows\SysNative\drivers\mfewfpk.sys -- (mfewfpk)
DRV:64bit: - [2011/10/15 14:16:16 | 000,229,528 | ---- | M] (McAfee, Inc.) [Kernel | On_Demand | Stopped] -- C:\Windows\SysNative\drivers\mfeavfk.sys -- (mfeavfk)
DRV:64bit: - [2011/10/15 14:16:16 | 000,160,280 | ---- | M] (McAfee, Inc.) [Kernel | On_Demand | Stopped] -- C:\Windows\SysNative\drivers\mfeapfk.sys -- (mfeapfk)
DRV:64bit: - [2011/10/15 14:16:16 | 000,100,912 | ---- | M] (McAfee, Inc.) [Kernel | On_Demand | Stopped] -- C:\Windows\SysNative\drivers\mferkdet.sys -- (mferkdet)
DRV:64bit: - [2011/10/15 14:16:16 | 000,075,808 | ---- | M] (McAfee, Inc.) [Kernel | System | Running] -- C:\Windows\SysNative\drivers\mfenlfk.sys -- (mfenlfk)
DRV:64bit: - [2011/10/15 14:16:16 | 000,065,264 | ---- | M] (McAfee, Inc.) [Kernel | On_Demand | Stopped] -- C:\Windows\SysNative\drivers\cfwids.sys -- (cfwids)
DRV:64bit: - [2011/04/06 09:18:34 | 000,062,584 | ---- | M] (Egis Technology Inc.) [Kernel | System | Running] -- C:\Windows\SysNative\drivers\mwlPSDVDisk.sys -- (mwlPSDVDisk)
DRV:64bit: - [2011/04/06 09:18:34 | 000,022,912 | ---- | M] (Egis Technology Inc.) [File_System | System | Running] -- C:\Windows\SysNative\drivers\mwlPSDFilter.sys -- (mwlPSDFilter)
DRV:64bit: - [2011/04/06 09:18:34 | 000,020,328 | ---- | M] (Egis Technology Inc.) [Kernel | System | Running] -- C:\Windows\SysNative\drivers\mwlPSDNserv.sys -- (mwlPSDNServ)
DRV:64bit: - [2011/03/11 02:41:12 | 000,107,904 | ---- | M] (Advanced Micro Devices) [Kernel | On_Demand | Stopped] -- C:\Windows\SysNative\drivers\amdsata.sys -- (amdsata)
DRV:64bit: - [2011/03/11 02:41:12 | 000,027,008 | ---- | M] (Advanced Micro Devices) [Kernel | Boot | Running] -- C:\Windows\SysNative\drivers\amdxata.sys -- (amdxata)
DRV:64bit: - [2011/01/27 12:57:13 | 012,273,408 | ---- | M] (Intel Corporation) [Kernel | On_Demand | Running] -- C:\Windows\SysNative\drivers\igdkmd64.sys -- (igfx)
DRV:64bit: - [2010/12/24 03:32:54 | 000,412,264 | ---- | M] (Realtek ) [Kernel | On_Demand | Running] -- C:\Windows\SysNative\drivers\Rt64win7.sys -- (RTL8167)
DRV:64bit: - [2010/11/20 23:24:33 | 000,059,392 | ---- | M] (Microsoft Corporation) [Kernel | On_Demand | Stopped] -- C:\Windows\SysNative\drivers\TsUsbFlt.sys -- (TsUsbFlt)
DRV:64bit: - [2010/11/20 23:23:47 | 000,078,720 | ---- | M] (Hewlett-Packard Company) [Kernel | On_Demand | Stopped] -- C:\Windows\SysNative\drivers\HpSAMD.sys -- (HpSAMD)
DRV:64bit: - [2010/11/20 23:23:47 | 000,031,232 | ---- | M] (Microsoft Corporation) [Kernel | On_Demand | Stopped] -- C:\Windows\SysNative\drivers\TsUsbGD.sys -- (TsUsbGD)
DRV:64bit: - [2010/11/06 02:45:48 | 000,438,808 | ---- | M] (Intel Corporation) [Kernel | Boot | Running] -- C:\Windows\SysNative\drivers\iaStor.sys -- (iaStor)
DRV:64bit: - [2010/10/19 04:34:26 | 000,056,344 | ---- | M] (Intel Corporation) [Kernel | On_Demand | Running] -- C:\Windows\SysNative\drivers\HECIx64.sys -- (MEIx64) Intel®
DRV:64bit: - [2010/10/15 04:28:17 | 000,317,440 | ---- | M] (Intel® Corporation) [Kernel | On_Demand | Running] -- C:\Windows\SysNative\drivers\IntcDAud.sys -- (IntcDAud) Intel®
DRV:64bit: - [2010/08/10 23:40:06 | 001,014,624 | ---- | M] (Ralink Technology, Corp.) [Kernel | On_Demand | Running] -- C:\Windows\SysNative\drivers\netr28x.sys -- (netr28x)
DRV:64bit: - [2009/07/13 21:52:20 | 000,194,128 | ---- | M] (AMD Technologies Inc.) [Kernel | On_Demand | Stopped] -- C:\Windows\SysNative\drivers\amdsbs.sys -- (amdsbs)
DRV:64bit: - [2009/07/13 21:48:04 | 000,065,600 | ---- | M] (LSI Corporation) [Kernel | On_Demand | Stopped] -- C:\Windows\SysNative\drivers\lsi_sas2.sys -- (LSI_SAS2)
DRV:64bit: - [2009/07/13 21:47:48 | 000,023,104 | ---- | M] (Microsoft Corporation) [Recognizer | Boot | Unknown] -- C:\Windows\SysNative\drivers\fs_rec.sys -- (Fs_Rec)
DRV:64bit: - [2009/07/13 21:45:55 | 000,024,656 | ---- | M] (Promise Technology) [Kernel | On_Demand | Stopped] -- C:\Windows\SysNative\drivers\stexstor.sys -- (stexstor)
DRV:64bit: - [2009/06/10 17:01:06 | 001,146,880 | ---- | M] (LSI Corp) [Kernel | On_Demand | Stopped] -- C:\Windows\SysNative\drivers\agrsm64.sys -- (AGERESoftModem)
DRV:64bit: - [2009/06/10 16:34:33 | 003,286,016 | ---- | M] (Broadcom Corporation) [Kernel | On_Demand | Stopped] -- C:\Windows\SysNative\drivers\evbda.sys -- (ebdrv)
DRV:64bit: - [2009/06/10 16:34:28 | 000,468,480 | ---- | M] (Broadcom Corporation) [Kernel | On_Demand | Stopped] -- C:\Windows\SysNative\drivers\bxvbda.sys -- (b06bdrv)
DRV:64bit: - [2009/06/10 16:34:23 | 000,270,848 | ---- | M] (Broadcom Corporation) [Kernel | On_Demand | Stopped] -- C:\Windows\SysNative\drivers\b57nd60a.sys -- (b57nd60a)
DRV:64bit: - [2009/06/10 16:31:59 | 000,031,232 | ---- | M] (Hauppauge Computer Works, Inc.) [Kernel | On_Demand | Stopped] -- C:\Windows\SysNative\drivers\hcw85cir.sys -- (hcw85cir)
DRV - [2009/07/13 21:19:10 | 000,019,008 | ---- | M] (Microsoft Corporation) [File_System | On_Demand | Stopped] -- C:\Windows\SysWOW64\drivers\wimmount.sys -- (WIMMount)


========== Standard Registry (SafeList) ==========


========== Internet Explorer ==========

IE:64bit: - HKLM\SOFTWARE\Microsoft\Internet Explorer\Main,Default_Page_URL = http://acer.msn.com
IE:64bit: - HKLM\SOFTWARE\Microsoft\Internet Explorer\Main,Start Page = http://acer.msn.com
IE:64bit: - HKLM\..\SearchScopes,DefaultScope = {0633EE93-D776-472f-A0FF-E1416B8B2E3A}
IE:64bit: - HKLM\..\SearchScopes\{0633EE93-D776-472f-A0FF-E1416B8B2E3A}: "URL" = http://www.bing.com/...rc=IE-SearchBox
IE - HKLM\SOFTWARE\Microsoft\Internet Explorer\Main,Default_Page_URL = http://acer.msn.com
IE - HKLM\SOFTWARE\Microsoft\Internet Explorer\Main,Local Page = C:\Windows\SysWOW64\blank.htm
IE - HKLM\SOFTWARE\Microsoft\Internet Explorer\Main,Start Page = http://acer.msn.com
IE - HKLM\..\SearchScopes,DefaultScope = {0633EE93-D776-472f-A0FF-E1416B8B2E3A}
IE - HKLM\..\SearchScopes\{0633EE93-D776-472f-A0FF-E1416B8B2E3A}: "URL" = http://www.bing.com/...rc=IE-SearchBox

IE - HKCU\SOFTWARE\Microsoft\Internet Explorer\Main,Default_Page_URL = http://acer.msn.com
IE - HKCU\SOFTWARE\Microsoft\Internet Explorer\Main,Start Page = http://google.com/
IE - HKCU\SOFTWARE\Microsoft\Internet Explorer\Main,Start Page Restore = http://msn.com/
IE - HKCU\..\URLSearchHook: {0EBBBE48-BAD4-4B4C-8E5A-516ABECAE064} - c:\Program Files (x86)\McAfee\SiteAdvisor\McIEPlg.dll (McAfee, Inc.)
IE - HKCU\..\SearchScopes,DefaultScope = {0633EE93-D776-472f-A0FF-E1416B8B2E3A}
IE - HKCU\..\SearchScopes\{B5D641A3-281C-4494-8FCC-F4040D513CCA}: "URL" = http://www.microsoft...s={searchTerms}
IE - HKCU\..\SearchScopes\{E26E96F1-AF73-4E8A-AFC6-EB52A7AFBA46}: "URL" = http://www.google.co...utputEncoding?}
IE - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings: "ProxyEnable" = 0


========== FireFox ==========

FF:64bit: - HKLM\Software\MozillaPlugins\@mcafee.com/MSC,version=10: c:\PROGRA~1\mcafee\msc\NPMCSN~1.DLL ()
FF:64bit: - HKLM\Software\MozillaPlugins\@microsoft.com/GENUINE: disabled File not found
FF - HKLM\Software\MozillaPlugins\@garmin.com/GpsControl: C:\Program Files (x86)\Garmin GPS Plugin\npGarmin.dll (GARMIN Corp.)
FF - HKLM\Software\MozillaPlugins\@mcafee.com/MSC,version=10: c:\progra~2\mcafee\msc\npmcsn~1.dll ()
FF - HKLM\Software\MozillaPlugins\@mcafee.com/SAFFPlugin: C:\Program Files (x86)\McAfee\SiteAdvisor\npmcffplg32.dll (McAfee, Inc.)
FF - HKLM\Software\MozillaPlugins\@microsoft.com/GENUINE: disabled File not found
FF - HKLM\Software\MozillaPlugins\@Microsoft.com/NpCtrl,version=1.0: c:\Program Files (x86)\Microsoft Silverlight\4.1.10111.0\npctrl.dll ( Microsoft Corporation)
FF - HKLM\Software\MozillaPlugins\@microsoft.com/WLPG,version=15.4.3502.0922: C:\Program Files (x86)\Windows Live\Photo Gallery\NPWLPG.dll (Microsoft Corporation)
FF - HKLM\Software\MozillaPlugins\@microsoft.com/WLPG,version=15.4.3508.1109: C:\Program Files (x86)\Windows Live\Photo Gallery\NPWLPG.dll (Microsoft Corporation)
FF - HKLM\Software\MozillaPlugins\Adobe Reader: C:\Program Files (x86)\Adobe\Reader 9.0\Reader\AIR\nppdf32.dll (Adobe Systems Inc.)

FF - HKEY_LOCAL_MACHINE\software\mozilla\Firefox\Extensions\\{4ED1F68A-5463-4931-9384-8FFF5ED91D92}: C:\Program Files (x86)\McAfee\SiteAdvisor [2012/02/25 19:42:25 | 000,000,000 | ---D | M]
FF - HKEY_LOCAL_MACHINE\software\mozilla\Firefox\Extensions\\{D19CA586-DD6C-4a0a-96F8-14644F340D60}: C:\Program Files (x86)\Common Files\McAfee\SystemCore [2012/03/17 15:28:56 | 000,000,000 | ---D | M]


O1 HOSTS File: ([2009/06/10 17:00:26 | 000,000,824 | ---- | M]) - C:\Windows\SysNative\drivers\etc\hosts
O2:64bit: - BHO: (McAfee Phishing Filter) - {27B4851A-3207-45A2-B947-BE8AFE6163AB} - c:\PROGRA~1\mcafee\msk\MSKAPB~1.DLL File not found
O2:64bit: - BHO: (scriptproxy) - {7DB2D5A0-7241-4E79-B68D-6309F01C5231} - C:\Program Files\Common Files\McAfee\SystemCore\ScriptSn.20120315235509.dll (McAfee, Inc.)
O2:64bit: - BHO: (McAfee SiteAdvisor BHO) - {B164E929-A1B6-4A06-B104-2CD0E90A88FF} - c:\Program Files (x86)\McAfee\SiteAdvisor\x64\McIEPlg.dll (McAfee, Inc.)
O2 - BHO: (McAfee Phishing Filter) - {27B4851A-3207-45A2-B947-BE8AFE6163AB} - c:\progra~1\mcafee\msk\mskapbho.dll File not found
O2 - BHO: (StartNow Toolbar Helper) - {6E13D095-45C3-4271-9475-F3B48227DD9F} - C:\Program Files (x86)\StartNow Toolbar\Toolbar32.dll ()
O2 - BHO: (scriptproxy) - {7DB2D5A0-7241-4E79-B68D-6309F01C5231} - C:\Program Files (x86)\Common Files\mcafee\SystemCore\ScriptSn.20120315235509.dll (McAfee, Inc.)
O2 - BHO: (McAfee SiteAdvisor BHO) - {B164E929-A1B6-4A06-B104-2CD0E90A88FF} - c:\Program Files (x86)\McAfee\SiteAdvisor\McIEPlg.dll (McAfee, Inc.)
O3:64bit: - HKLM\..\Toolbar: (McAfee SiteAdvisor Toolbar) - {0EBBBE48-BAD4-4B4C-8E5A-516ABECAE064} - c:\Program Files (x86)\McAfee\SiteAdvisor\x64\McIEPlg.dll (McAfee, Inc.)
O3:64bit: - HKLM\..\Toolbar: (no name) - Locked - No CLSID value found.
O3 - HKLM\..\Toolbar: (McAfee SiteAdvisor Toolbar) - {0EBBBE48-BAD4-4B4C-8E5A-516ABECAE064} - c:\Program Files (x86)\McAfee\SiteAdvisor\McIEPlg.dll (McAfee, Inc.)
O3 - HKLM\..\Toolbar: (StartNow Toolbar) - {5911488E-9D1E-40ec-8CBB-06B231CC153F} - C:\Program Files (x86)\StartNow Toolbar\Toolbar32.dll ()
O3 - HKLM\..\Toolbar: (no name) - Locked - No CLSID value found.
O3 - HKCU\..\Toolbar\WebBrowser: (no name) - {D4027C7F-154A-4066-A1AD-4243D8127440} - No CLSID value found.
O4:64bit: - HKLM..\Run: [HotKeysCmds] C:\Windows\SysNative\hkcmd.exe (Intel Corporation)
O4:64bit: - HKLM..\Run: [IgfxTray] C:\Windows\SysNative\igfxtray.exe (Intel Corporation)
O4:64bit: - HKLM..\Run: [Persistence] C:\Windows\SysNative\igfxpers.exe (Intel Corporation)
O4:64bit: - HKLM..\Run: [RtHDVCpl] C:\Program Files\Realtek\Audio\HDA\RAVCpl64.exe (Realtek Semiconductor)
O4 - HKLM..\Run: [ArcadeMovieService] C:\Program Files (x86)\Acer\clear.fi\Movie\clear.fiMovieService.exe (CyberLink Corp.)
O4 - HKLM..\Run: [EgisTecPMMUpdate] C:\Program Files (x86)\EgisTec IPS\PmmUpdate.exe (Egis Technology Inc.)
O4 - HKLM..\Run: [EgisUpdate] C:\Program Files (x86)\EgisTec IPS\EgisUpdate.exe (Egis Technology Inc.)
O4 - HKLM..\Run: [Hotkey Utility] C:\Program Files (x86)\Acer\Hotkey Utility\HotkeyUtility.exe ()
O4 - HKLM..\Run: [IAStorIcon] C:\Program Files (x86)\Intel\Intel® Rapid Storage Technology\IAStorIcon.exe (Intel Corporation)
O4 - HKLM..\Run: [Malwarebytes' Anti-Malware] C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamgui.exe (Malwarebytes Corporation)
O4 - HKLM..\Run: [mcui_exe] C:\Program Files\McAfee.com\Agent\mcagent.exe (McAfee, Inc.)
O4 - HKLM..\Run: [Norton Online Backup] C:\Program Files (x86)\Symantec\Norton Online Backup\NOBuClient.exe (Symantec Corporation)
O4 - HKLM..\Run: [StartNowToolbarHelper] "C:\Program Files (x86)\StartNow Toolbar\ToolbarHelper.exe" File not found
O4 - HKLM..\Run: [SuiteTray] C:\Program Files (x86)\EgisTec MyWinLockerSuite\x86\SuiteTray.exe (Egis Technology Inc.)
O6 - HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\policies\Explorer: NoActiveDesktop = 1
O6 - HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\policies\Explorer: NoActiveDesktopChanges = 1
O6 - HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\policies\System: ConsentPromptBehaviorAdmin = 5
O6 - HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\policies\System: ConsentPromptBehaviorUser = 3
O1364bit: - gopher Prefix: missing
O13 - gopher Prefix: missing
O15 - HKCU\..Trusted Domains: intuit.com ([ttlc] https in Trusted sites)
O17 - HKLM\System\CCS\Services\Tcpip\Parameters: DhcpNameServer = 192.168.1.254
O17 - HKLM\System\CCS\Services\Tcpip\Parameters\Interfaces\{14AE3369-8B56-47E3-A0BB-B529AAAB715A}: DhcpNameServer = 192.168.1.254
O18:64bit: - Protocol\Handler\dssrequest {5513F07E-936B-4E52-9B00-067394E91CC5} - c:\Program Files (x86)\McAfee\SiteAdvisor\x64\McIEPlg.dll (McAfee, Inc.)
O18:64bit: - Protocol\Handler\ipp - No CLSID value found
O18:64bit: - Protocol\Handler\ipp\0x00000001 - No CLSID value found
O18:64bit: - Protocol\Handler\livecall - No CLSID value found
O18:64bit: - Protocol\Handler\msdaipp - No CLSID value found
O18:64bit: - Protocol\Handler\msdaipp\0x00000001 - No CLSID value found
O18:64bit: - Protocol\Handler\msdaipp\oledb - No CLSID value found
O18:64bit: - Protocol\Handler\ms-itss - No CLSID value found
O18:64bit: - Protocol\Handler\msnim - No CLSID value found
O18:64bit: - Protocol\Handler\mso-offdap - No CLSID value found
O18:64bit: - Protocol\Handler\mso-offdap11 - No CLSID value found
O18:64bit: - Protocol\Handler\sacore {5513F07E-936B-4E52-9B00-067394E91CC5} - c:\Program Files (x86)\McAfee\SiteAdvisor\x64\McIEPlg.dll (McAfee, Inc.)
O18:64bit: - Protocol\Handler\wlmailhtml - No CLSID value found
O18:64bit: - Protocol\Handler\wlpg - No CLSID value found
O18 - Protocol\Handler\dssrequest {5513F07E-936B-4E52-9B00-067394E91CC5} - c:\Program Files (x86)\McAfee\SiteAdvisor\McIEPlg.dll (McAfee, Inc.)
O18 - Protocol\Handler\ipp\0x00000001 {E1D2BF42-A96B-11D1-9C6B-0000F875AC61} - C:\Program Files (x86)\Common Files\System\Ole DB\MSDAIPP.DLL (Microsoft Corporation)
O18 - Protocol\Handler\msdaipp\0x00000001 {E1D2BF42-A96B-11d1-9C6B-0000F875AC61} - C:\Program Files (x86)\Common Files\System\Ole DB\MSDAIPP.DLL (Microsoft Corporation)
O18 - Protocol\Handler\msdaipp\oledb {E1D2BF40-A96B-11d1-9C6B-0000F875AC61} - C:\Program Files (x86)\Common Files\System\Ole DB\MSDAIPP.DLL (Microsoft Corporation)
O18 - Protocol\Handler\sacore {5513F07E-936B-4E52-9B00-067394E91CC5} - c:\Program Files (x86)\McAfee\SiteAdvisor\McIEPlg.dll (McAfee, Inc.)
O18:64bit: - Protocol\Filter\application/x-mfe-ipt {3EF5086B-5478-4598-A054-786C45D75692} - c:\Program Files\McAfee\MSC\McSnIePl64.dll (McAfee, Inc.)
O18:64bit: - Protocol\Filter\text/xml - No CLSID value found
O18 - Protocol\Filter\application/x-mfe-ipt {3EF5086B-5478-4598-A054-786C45D75692} - c:\Program Files (x86)\McAfee\MSC\McSnIePl.dll (McAfee, Inc.)
O20:64bit: - HKLM Winlogon: Shell - (explorer.exe) - C:\Windows\explorer.exe (Microsoft Corporation)
O20:64bit: - HKLM Winlogon: UserInit - (C:\Windows\system32\userinit.exe) - C:\Windows\SysNative\userinit.exe (Microsoft Corporation)
O20:64bit: - HKLM Winlogon: VMApplet - (SystemPropertiesPerformance.exe) - C:\Windows\SysNative\SystemPropertiesPerformance.exe (Microsoft Corporation)
O20:64bit: - HKLM Winlogon: VMApplet - (/pagefile) - File not found
O20 - HKLM Winlogon: Shell - (explorer.exe) - C:\Windows\SysWow64\explorer.exe (Microsoft Corporation)
O20 - HKLM Winlogon: UserInit - (userinit.exe) - C:\Windows\SysWow64\userinit.exe (Microsoft Corporation)
O20 - HKLM Winlogon: VMApplet - (/pagefile) - File not found
O20:64bit: - Winlogon\Notify\igfxcui: DllName - (igfxdev.dll) - C:\Windows\SysNative\igfxdev.dll (Intel Corporation)
O21:64bit: - SSODL: WebCheck - {E6FB5E20-DE35-11CF-9C87-00AA005127ED} - No CLSID value found.
O21 - SSODL: WebCheck - {E6FB5E20-DE35-11CF-9C87-00AA005127ED} - No CLSID value found.
O32 - HKLM CDRom: AutoRun - 1
O34 - HKLM BootExecute: (autocheck autochk *)
O35:64bit: - HKLM\..comfile [open] -- "%1" %*
O35:64bit: - HKLM\..exefile [open] -- "%1" %*
O35 - HKLM\..comfile [open] -- "%1" %*
O35 - HKLM\..exefile [open] -- "%1" %*
O37:64bit: - HKLM\...com [@ = comfile] -- "%1" %*
O37:64bit: - HKLM\...exe [@ = exefile] -- "%1" %*
O37 - HKLM\...com [@ = comfile] -- "%1" %*
O37 - HKLM\...exe [@ = exefile] -- "%1" %*

========== Files/Folders - Created Within 30 Days ==========

[2012/04/01 20:47:13 | 000,000,000 | ---D | C] -- C:\ProgramData\Microsoft\Windows\Start Menu\Programs\McAfee
[2012/03/31 23:20:33 | 000,000,000 | ---D | C] -- C:\Users\quickmatch\AppData\Local\Diagnostics
[2012/03/25 10:44:20 | 000,000,000 | ---D | C] -- C:\Users\quickmatch\AppData\Local\ElevatedDiagnostics
[2012/03/20 08:18:46 | 000,000,000 | -HSD | C] -- C:\Config.Msi
[2012/03/15 14:37:17 | 000,000,000 | ---D | C] -- C:\Users\quickmatch\AppData\Roaming\Malwarebytes
[2012/03/15 14:37:10 | 000,023,152 | ---- | C] (Malwarebytes Corporation) -- C:\Windows\SysNative\drivers\mbam.sys
[2012/03/15 14:37:10 | 000,000,000 | ---D | C] -- C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Malwarebytes' Anti-Malware
[2012/03/15 14:37:10 | 000,000,000 | ---D | C] -- C:\Program Files (x86)\Malwarebytes' Anti-Malware
[2012/03/15 14:37:10 | 000,000,000 | ---D | C] -- C:\ProgramData\Malwarebytes
[2012/03/04 15:39:41 | 000,000,000 | ---D | C] -- C:\Users\quickmatch\AppData\Roaming\Garmin
[2012/03/04 15:39:14 | 000,000,000 | ---D | C] -- C:\Program Files\Garmin GPS Plugin
[2012/03/04 15:39:14 | 000,000,000 | ---D | C] -- C:\Program Files (x86)\Garmin GPS Plugin
[2012/03/04 15:39:13 | 000,000,000 | ---D | C] -- C:\Program Files\DIFX
[2012/03/04 15:39:12 | 000,000,000 | ---D | C] -- C:\Program Files (x86)\Garmin

========== Files - Modified Within 30 Days ==========

[2012/04/01 20:50:08 | 000,016,976 | -H-- | M] () -- C:\Windows\SysNative\7B296FB0-376B-497e-B012-9C450E1B7327-5P-1.C7483456-A289-439d-8115-601632D005A0
[2012/04/01 20:50:08 | 000,016,976 | -H-- | M] () -- C:\Windows\SysNative\7B296FB0-376B-497e-B012-9C450E1B7327-5P-0.C7483456-A289-439d-8115-601632D005A0
[2012/04/01 20:47:17 | 000,730,448 | ---- | M] () -- C:\Windows\SysNative\PerfStringBackup.INI
[2012/04/01 20:47:17 | 000,627,066 | ---- | M] () -- C:\Windows\SysNative\perfh009.dat
[2012/04/01 20:47:17 | 000,107,382 | ---- | M] () -- C:\Windows\SysNative\perfc009.dat
[2012/04/01 20:47:13 | 000,001,832 | ---- | M] () -- C:\Users\Public\Desktop\McAfee Internet Security Suite.lnk
[2012/04/01 20:42:37 | 000,067,584 | --S- | M] () -- C:\Windows\bootstat.dat
[2012/04/01 20:42:34 | 468,021,247 | -HS- | M] () -- C:\hiberfil.sys
[2012/03/19 17:24:05 | 000,000,000 | -H-- | M] () -- C:\Windows\SysNative\drivers\Msft_User_WpdMtpDr_01_09_00.Wdf
[2012/03/15 14:37:10 | 000,001,077 | ---- | M] () -- C:\Users\Public\Desktop\Malwarebytes Anti-Malware.lnk
[2012/03/14 17:38:05 | 000,001,101 | ---- | M] () -- C:\Users\quickmatch\Application Data\Microsoft\Internet Explorer\Quick Launch\Launch Microsoft Office Outlook.lnk
[2012/03/14 16:55:19 | 000,423,480 | ---- | M] () -- C:\Windows\SysNative\FNTCACHE.DAT
[2012/03/13 08:24:00 | 000,009,084 | ---- | M] () -- C:\Users\quickmatch\Desktop\gas pump note.jpg
[2012/03/13 08:23:00 | 000,101,345 | ---- | M] () -- C:\Users\quickmatch\Desktop\gastax_1.jpg
[2012/03/13 08:23:00 | 000,093,696 | ---- | M] () -- C:\Users\quickmatch\Desktop\gas chart.jpg
[2012/03/04 15:33:06 | 000,852,981 | ---- | M] () -- C:\Users\quickmatch\Desktop\nuvi_30_40_50_EN_OM.pdf

========== Files Created - No Company Name ==========

[2012/03/19 17:24:05 | 000,000,000 | -H-- | C] () -- C:\Windows\SysNative\drivers\Msft_User_WpdMtpDr_01_09_00.Wdf
[2012/03/15 14:37:10 | 000,001,077 | ---- | C] () -- C:\Users\Public\Desktop\Malwarebytes Anti-Malware.lnk
[2012/03/13 08:24:04 | 000,101,345 | ---- | C] () -- C:\Users\quickmatch\Desktop\gastax_1.jpg
[2012/03/13 08:24:00 | 000,009,084 | ---- | C] () -- C:\Users\quickmatch\Desktop\gas pump note.jpg
[2012/03/13 08:23:00 | 000,093,696 | ---- | C] () -- C:\Users\quickmatch\Desktop\gas chart.jpg
[2012/03/04 15:33:06 | 000,852,981 | ---- | C] () -- C:\Users\quickmatch\Desktop\nuvi_30_40_50_EN_OM.pdf
[2012/02/09 18:42:43 | 000,000,469 | ---- | C] () -- C:\ProgramData\Microsoft.SqlServer.Compact.400.32.bc
[2012/01/21 22:48:22 | 000,000,764 | ---- | C] () -- C:\Windows\rtcwgoty.INI
[2011/10/22 09:09:35 | 000,038,067 | ---- | C] () -- C:\Users\quickmatch\AppData\Roaming\Comma Separated Values (Windows).ADR
[2011/09/20 20:18:33 | 000,730,638 | ---- | C] () -- C:\Windows\SysWow64\PerfStringBackup.INI
[2011/09/20 19:45:25 | 000,000,376 | ---- | C] () -- C:\Windows\ODBC.INI
[2011/04/06 09:51:16 | 000,960,940 | ---- | C] () -- C:\Windows\SysWow64\igkrng600.bin
[2011/04/06 09:51:15 | 000,213,332 | ---- | C] () -- C:\Windows\SysWow64\igfcg600m.bin
[2011/04/06 09:51:15 | 000,145,804 | ---- | C] () -- C:\Windows\SysWow64\igcompkrng600.bin

========== LOP Check ==========

[2012/03/04 15:46:57 | 000,000,000 | ---D | M] -- C:\Users\quickmatch\AppData\Roaming\Garmin
[2011/09/20 18:22:06 | 000,000,000 | ---D | M] -- C:\Users\quickmatch\AppData\Roaming\OEM
[2011/09/20 21:56:19 | 000,000,000 | ---D | M] -- C:\Users\quickmatch\AppData\Roaming\PowerCinema
[2012/02/25 10:32:18 | 000,032,602 | ---- | M] () -- C:\Windows\Tasks\SCHEDLGU.TXT

========== Purity Check ==========



< End of report >


Anything suspicious listed here? Any help you can provide would be greatly appreciated.

-Lampare
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#2
Gammo

Gammo

    Trusted Helper

  • Malware Removal
  • 2,299 posts
Hello and welcome to Geekstogo!

We apologize for the delay in responding to your request for help.
If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine.

Please include a clear description of the problems you're having, along with any steps you may have performed so far.

Please refrain from running tools or applying updates other than those we suggest while we are cleaning up your computer. The reason for this is so we know what is going on with the machine at any time. Some programs can interfere with others and hamper the recovery process.

If you haven't done so yet, please go to Malware and Spyware Cleaning Guide and follow the steps instructed there. If you have already done this, we still need a new log to see what has changed since you originally posted your problem.

We need to create an OTL Report
Download OTL to your Desktop
  • Double click on the icon to run it. Make sure all other windows are closed and to let it run uninterrupted.
  • Check the box that says Scan All Users.
  • Click the Quick Scan button. Do not change any settings unless otherwise told to do so. The scan wont take long.
  • When the scan completes, it will open two notepad windows. OTL.Txt and Extras.Txt. These are saved in the same location as OTL.
  • Please copy (Edit->Select All, Edit->Copy) the contents of these files, one at a time and post them in your topic.

In the upper right hand corner of the topic you will see a button called Options. If you click on this in the drop-down menu you can choose Track this topic. I suggest you do this and select Immediate E-Mail notification and click on Proceed. This way you will be advised when we respond to your topic and facilitate the cleaning of your machine.

After 5 days if a topic is not replied to we assume it has been abandoned and it is closed.
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