I was unable to do ao system restore and view my email pages so I
"start, all programmes, packard bell security and support, packard bell recovery management, restore, completely restore system to factory default".
It worked, I am very happy.
I am able to connect to the internet, uninstalled Norton Antivirus that reappeared with the restore.
Downloaded Microsoft Security Essentials which completed a scan.
I will download Malwarebytes and I use that to scan once a week. I will download Superantispyware and perform a search once a week.
I noticed Windows Defender is turned off, should I turn this on or will the above 3 be sufficient?